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Home Icon Find the answers to some of the most frequently asked questions from our customers

  • Is there a time difference?

    Auckland GMT +12hrs

  • What is the currency?

    New Zealand Dollars

  • What will the weather be like?

    With seasons the opposite to those in the northern hemisphereNew Zealand is blessed with mild temperatures, moderate rainfall, and many hours of sunshine. The Bay of Islands in the far north has subtropical weather during summer. The New Zealand climate guide has more information about what to expect.

  • What clothing should I take to New Zealand?

    Dress for our tours is generally relaxed and informal during the day, dressing to suit the weather conditions and the activity you are undertaking. It’s likely there will be occasions when exploring you’ll be walking on uneven surfaces, so we recommend sturdy and comfortable walking shoes. Wearing layers of clothing means it’s much easier to deal with potentially varied weather conditions and it’s always advisable to carry a waterproof. Any included evening dinners are also informal, with smart casual dress being the norm. We would also recommend taking good insect repellent, a high factor sun screen lotion and a hat for protection from the sun.

  • What is the best way to pay for things in New Zealand?

    Major credit cards and cash machines are widely available throughout your tour and your tour manger will be on hand to help you find the best places to exchange your money. When travelling toNew Zealand, a currency card is a simple way to buy currency and lock in a great exchange rate before you travel. Distant Journeys recommends the ‘Global Traveller’ MasterCard, provided by Caxton FX, for our guests’ currency requirements. The MasterCard is a convenient way to pay at over 35 million outlets worldwide, and is ‘chip and PIN’ secure. It is also simple to set up and use. For more information please see: https://partners.caxtonfx.com/currencycards/distant-journeys

    We also recommend advising your bank of your travel plans in advance so you do not encounter potential problems when trying to withdraw cash.

  • How much should I tip in New Zealand?

    It is not customary to tip in New Zealand however, as in the UK, if dining in restaurants you may wish to tip up to 10% for good service. Tipping for taxi drivers is not expected however, rounding up the final fare is appreciated. If you have received great service from your Tour Manager, guides or driver you may wish to tip them for their service. We are frequently asked for guidance on this and would suggest a minimum of £2-3 per person per touring day, dependent on your level of satisfaction.

  • What are the entry requirements for New Zealand?

    The following information on entry requirements, passports and Visa’s is for British citizens only. Holders of a British Subject passport, non-British citizens and holders of a passport endorsed in any way should check immigration requirements with the relevant embassy or consulate of the country to be visited, as should clients with dual nationality or renounced citizenship.

  • Do I need to renew my passport?

    A valid ten-year British passport is required for all holidays, valid for a minimum of six months after your return date to the UK. If you are not currently in possession of a valid passport please make sure you leave plenty of time before your holiday to apply for this document. Our recommendation is that you should apply at least three months before your holiday.

  • Will I need a visa to enter New Zealand?

    You are required to apply for an NZeTA before travelling to New Zealand. Applications can be made online on the government’s immigration website and cost $12NZD, or by its smartphone app for a slightly lower cost of $9NZD. In addition to the fee for the NZeTA, you will also be required to pay an International Visitor Levy (IVL), at a cost of $35NZD. This will be processed at the same time as your NZeTA

    For more information on passport information and entry requirements please visit the Government Passport Office website: www.gov.uk/browse/abroad/passports and the Foreign Office website: www.gov.uk/foreign-travel-advice

    It is important to note entry requirements may change and it is your responsibility to ensure you are in possession of all necessary travel, passport, visa, other entry requirements before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation.

  • Do I need to have any vaccinations for New Zealand?

    Health facilities, hygiene and disease risk vary worldwide. You should take health advice from your GP or local travel clinic about your specific needs as early as possible and ensure that vaccinations or preventative measures are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. For more information on health and vaccinations please visit the Foreign Office website www.gov.uk/foreign-traveladvice and NHS Travel Vaccinations website on: https://www.nhs.uk/conditions/travel-vaccinations/

    Advice may change and you should check the most up to date position with your GP or local health / travel clinic in good time before departure.


Award-Winning Holidays

Distant Journeys has won 10 awards in the last five years, at the British Travel Awards, and we have been awarded Feefo’s highest Platinum Trusted Rating for customer satisfaction.

Guaranteed Price Promise

Know you are paying the best price for your holiday with our Price Promise. We never offer last minute discounts and we guarantee the earlier you book the better the offer you’ll receive.

100% Financial Protection

Book in the confidence your money is 100% safe. All Distant Journeys holidays are fully bonded by the Civil Aviation Authority (ATOL number 10913) or ABTOT (number 5427).

Our Covid Guarantee

For your peace of mind, if Distant Journeys is unable to operate your tour due to Covid-19, you will be given the choice of changing your tour or you may choose to receive a full refund.


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