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Award-Winning Customer Service

Home Icon Great customer service at the heart of everything we do

We are dedicated to providing our valued customers with the highest standards of customer service, which has won us many awards.

It is our mission to exceed expectations throughout your experience with Distant Journeys.


Meet the team

Dedicated Travel Experts

Our Travel Experts are friendly, well-travelled individuals with a passion for the destinations we visit, and love to share their personal experience and knowledge with you. Always available to answer your queries, no matter how small; it’s your holiday of a lifetime and we want you to be able to look forward to it with excitement and confidence.

Couple looking out over the African savannah from the Observation Car on Rovos Rail

Platinum Trusted Service

Distant Journeys are proud to have been awarded Feefo’s Platinum Trusted Service award every year since its inception in 2019. Based on independently verified customer reviews, it is only given to companies who consistently offer excellence in customer service. As you plan your holiday with Distant Journeys, we trust that reading our Feefo customer reviews will reassure you that you are in safe hands.

Couple celebrating with Uluru in background

Travel with Award-Winners

For seven years in a row, we have received multiple British Travel Awards, including ‘Best Small Travel Company to Australasia’ and ‘Best Small Travel Company to Sub-Saharan Africa’.

We have also received awards in the prestigious ‘Best Small Travel Company for Escorted Group Holidays’ category for five years running. These are remarkable achievements in the travel industry’s most renowned awards.


Award-Winning Holidays

Distant Journeys has won 18 awards over the last seven years, at the British Travel Awards, and we have been awarded Feefo’s highest Platinum Trusted Rating for customer satisfaction.

Guaranteed Price Promise

Know you are paying the best price for your holiday with our Price Promise. We never offer last minute discounts and we guarantee the earlier you book the better the offer you’ll receive.

100% Financial Protection

Book in the confidence your money is 100% safe. All Distant Journeys holidays are fully bonded by the Civil Aviation Authority (ATOL number 10913) or ABTOT (number 5427).


New Brochure


Planning your next holiday? Let Distant Journeys give you some travel inspiration.

There are three easy ways to request your brochures – just click on your preferred option below:

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