Service rating : Distant Journeys gave us the trip of a lifetime to Australia and to New Zealand. Our guide were exceptional and in both countries we learnt more and experienced more than we ever could on our own. We made new friends and tasted new foods and have returned home with thousands of photographs to treasure. Would highly recommend for anyone visiting Australia or New Zealand for the first time.Product : Both tours are amazing. We visited the major cities of Australia and travelled deep into the Outback. In New Zealand, we went into the spectacular rainforest, to the top of the glaciers and to beautiful island beaches. A wonderful introduction to both countries.
On 09-Mar-2020 the supplier responded:Thank you for leaving such kind comments about your tour to Australia & New Zealand. We appreciate you leaving such a glowing review. Best Wishes, Distant Journeys
On 09-Mar-2020 the supplier responded:We're so glad to hear that you enjoyed your tour, and thank you for your review. Best Wishes, Distant Journeys
Service rating : i only contacted the office twice, once to book and another to clarify something. Excellent, efficient service each time. Thank youProduct : I wanted a holiday of a lifetime and that's exactly what I got. This was in no small part due to the tour manager James, in Australia. Only wish I'd booked the longer tour
On 13-Feb-2020 the supplier responded:Thank you so much for your lovely comments. It's always great to hear that our travellers received such great customer service. Best Wishes, Distant Journeys Team.
Excellent holiday. The tour guide in Singapore and especially Pam in Australia were exceptional. The holiday was very well planned.
On 23-Nov-2019 the supplier responded:That's great to read, thank you very much for your kind review. Best wishes, Sarah
Service rating : Dealt efficiently with our (late) booking and were able to answer all queries well. Would definitely consider using them again.Product : Excellent tour rep. Flight arrangements good. All hotels very comfortable and well situated. Good choice of optional tours.
On 20-Nov-2019 the supplier responded:Thank you very much for your kind review. We're pleased you enjoyed your holiday with us. Best wishes, Sarah
Service rating : The uk staff were excellent with the booking service and with any queries we had.Product : Wonderful holiday. Attention to detail was excellent .Good hotels and good balance of included tours and free time.
On 19-Nov-2019 the supplier responded:Thank you very much for your feedback and for taking the time to write your review. We are so glad you had an excellent holiday. Best wishes, Sarah
Service rating : From our first booking encounter with your staff, we felt our concerns were taken care of in a reassuring manner. The journey was planned to enable an impression of what Australia has to offer. Our Giudes, in Singapore, Australia and Hong Kong did a very good job of taking care of the group as a whole, whilst we felt anything we needed was catered for too. The hotels were excellent and well placed in each location we visited and the included tours in each location were useful to us. We enjoyed all of the optional visits that we took part in. Our overall view was that it was a most enjoyable tour, which we would recommend to anyone wishing to visit Australia. On that basis we would also consider booking further trips in the future with distant Journey's.Kind RegardsJosephine and Robert HodgsonProduct : Pleas refer to prevoius review
On 18-Nov-2019 the supplier responded:Thank you for your kind words and for taking the time to write a review. We look forward to welcoming you on another tour in the future! Best wishes, Sarah
Service rating : Friendly, informative and efficient service.Product : Great hotels and locations chosen. Very knowledgable, friendly couriers.
Service rating : Excellent organisation, choices of visits/ venues/hotels/guides.We were cosseted, introduced to some sensational places and experiences, not least the Ghan train!Putting in little 'treats' is osychologically a good idea, even if one knows one has paid for them.Product : I just have! The ease of using this site could do with some serious work.
Service rating : We had the most amazing Australian holiday with Distant journeys. It was totally stress free with all bags collected from our rooms.. boarding passes for domestic flights and room keys all sorted for us by our tour guide Jennie Brown. Jennie was so organised, down to earth and friendly. The slightest query sorted quickly and efficiently. We would easily go on a Distant journeys tour again. MProduct : The Wonders of Australia Tour by Distant Journeys was amazing. We saw so much of the main areas of Australia plus a trip on the magnificent Ghan railway. There are many excursions included in the tour (i.e. snorkelling around the Great Barrier Reef) but also many additional excursions you can book via the tour guide. We had the same tour guide (Jennie Brown) from the moment our plane landed in Australia to the moment we left. She was amazing and made our holiday all the more enjoyable. We would definitely recommend this tour to anyone wanting to visit Australia.
On 13-Nov-2019 the supplier responded:That's wonderful to hear, we're so pleased Jennie looked after you all so well and thank you for taking the time to write this kind review. Best wishes, Sarah
Service rating : All of the staff that I spoke with at Distant Journeys were nothing short of fantastic from the very first phonecall. The knowledge they were able to share with me was invaluable and cemented me booking my trip with them.I can't thank Alex enough for all of her help and patience and answering my many questions and phonecalls! Nothing was ever too much trouble for her and for me, she is the shinning star at Distant Journeys.Product : My trip to Australia turned out to be so much more than a holiday - it turned out to be a trip of a lifetime.A fantastic balance, you could do as much, or as little as you wanted. It really was the perfect itinerary. My tour guide, Sylvia, was amazing! Her knowledge was incredible and her enthusiasm for everywhere we went was infectious.I could go on all day, but it's far easier to go and find out for yourself!If I were able to change one thing about the itinerary, it would be to have one night in Uluru and 4 in Sydney instead of three. Apart from that, pretty perfect!
On 31-Aug-2019 the supplier responded:What a lovely review! Thank you so much for your kind words, and we are delighted your holiday was the trip of a lifetime. Best wishes, Sarah
Service rating : Would definitely recommend as they were very helpful whenever we spoke and made several courtesy calls after booking & after the holiday in case of any queries. Also it was a pleasant change to be able to ring and speak to someone straight away rather than going through an automated menuProduct : Very good itinerary and value for money with the option to chose further additional excursions as required
On 31-Aug-2019 the supplier responded:Thank you for your kind words; customer service is at the heart of everything we do and we are so pleased you would recommend us to others. We are grateful for you taking the time to give us your review. Best wishes, Sarah
Service rating : From start to finish this was the most thrilling experience of our lives. We were collected promptly from the airport by a representative in Singapore, taken to our hotel and had a wonderful time. We paid for an afternoon tea at Raffles and was not disappointed. Upon arrived in Australia our guide (Sylvia) was amazing, from her help and patience to her vast knowledge. The whole Australian itinerary was extremely well planned and professionally delivered. All our expectations were met and exceeded. Would highly recommend Distant Journeys to friends and family and would not hesitate to use your company in the future.Product : An excellent choice/range of excursions with good value for money.
On 31-Aug-2019 the supplier responded:Thank you so much for your review - we are very pleased you had a wonderful holiday and that you would recommend us to others. Best wishes, Sarah
Service rating : Faultless service, would recommend to anybody, excellent holiday, superb tour guides,Product : Nothing else I could give, five being the highest.
On 30-May-2019 the supplier responded:Thank you so much for your kind review, we're very pleased you had a brilliant holiday! Best wishes.
What an epic trip, covered a range of places and was led so well by Ann. Yes I would travel again with distant journeys
On 01-Jun-2019 the supplier responded:That's so great to hear, thank you very much for your kind words and review.
Service rating : Superb service from the office staff and on tour. Great value with little extras included to really make it special. Generally very good and convenient hotels and superb service from their staffs. I must recommend this company to others, we will travel with them again to other destinations.Product : Almost everything was perfect with the exception of the start in Melbourne and the hotel there. After that all was very good. Ann Aston was superb throughout. A charming person with excellent admin skills. We really felt looked after and fully informed throughout.
On 17-May-2019 the supplier responded:Thank you for such kinds words regarding your holiday to Australia and it is always the highest compliment when guests recommend us to their friends and family. We look forward to welcoming them, and yourselves, on a Distant Journeys holiday in the future.
On 17-May-2019 the supplier responded:Your Tour Manager, Ann, regularly receives such praise and we know our guests are in great hands with her leading a group. Thank you for your feedback regarding your hotel in Melbourne, which we will be changing for the forthcoming season as the hotel is currently in the process of being converted into apartments.
Service rating : Excilent hotels, well informed guides helpful at all times,Product : Very good value would recommend Wonders of Australia Tour to friends
On 17-May-2019 the supplier responded:All of our hotels are carefully selected, and so kind of you to speak highly of your Tour Managers and guides.
On 17-May-2019 the supplier responded:It's always the best compliment to our holidays when our guests recommend us to friends and family - we look forward to welcoming them on a Distant Journeys holiday in the future.
Everything - a marvellous holiday
On 17-May-2019 the supplier responded:We're very glad we could help you enjoy your 'marvellous holiday' in Australia.
The organisation of our trip was excellent, if you could have arranged better weather for Cairns it would have been ideal! Disappointment was caused by the weather only and nothing to do with Distant Journeys. We would certainly recommend your company & who knows we may travel with you again.
On 09-May-2019 the supplier responded:While we can arrange many things on our tours, unfortunately the weather is not one of them! We are certainly glad that bad weather in Cairns didn't hamper your enjoyment of your holiday and we look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : Excellent customer service, friendly and helpful personnel. We would definitely recommend Distant Journeys and use them again ourselves.Product : Well thought out and presented tour. Great accommodation and a friendly and professional tour guide.
On 01-May-2019 the supplier responded:That is very kind of you to say so, thank you. We look forward to welcoming you on another Distant Journeys holiday in the future.
On 01-May-2019 the supplier responded:Happy to hear you had an enjoyable time on your Wonders of Australia tour, as we are sure your Tour manager will be, too.
great organisation and customer care. the only downside was the flight times to and from the Bangkok add on.
On 23-Apr-2019 the supplier responded:Very glad you had an enjoyable holiday, apart from the flights to/from Bangkok. Unfortunately, with the airlines we use, these are the only flight times in and out of Bangkok. We hope it didn't impact your time there.
Service rating : The office answered all of our questions and the call on return is a great touchProduct : We booked this as a holiday of a lifetime and it surpassed all our expectations. Sylvia our tour guide had a wealth of knowledge and contacts beyond belief as the quick dash on ocean road tour to see the koala in a tree demonstrated. We enjoyed all the trips both included and freedom day tours and going off track was also accomated when she could as in the quick dash to Harry's pie van in Sydney. Everything went as it was planned to and you get used to the wake up calls! We still cannot believe just what iconic images places and tales we have experienced. We were with a wonderful group of 24 people which less than normal and we think this was just the right amount in a group. We would recommend Distant journeys to anyone and would use them again
On 23-Apr-2019 the supplier responded:Customer service is very much at the heart of what we do here at Distant Journeys, so thank you for your kind words.
On 23-Apr-2019 the supplier responded:We're delighted to hear that your Wonders of Australia tour exceeded your expectations; from the review of your holiday it certainly sounds like you had a wonderful time - including the pies! We look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : The whole trip was brilliantly organised and professionally delivered. No stone went unturned to ensure that we customers had a wonderful time.I would certainly recommend Distant Journeys and the only reason that we are unlikely to book with them again is that it is doubtful whether we would take on such an epic holiday in the future.Product : Fantastic range of locations throughout the whole trip
On 16-Apr-2019 the supplier responded:Well, Mr Lissimore, what wonderful praise. Thank you for this positive review of your holiday with us. We would certainly welcome you back should you decide to join another of our tours in the future.
On 16-Apr-2019 the supplier responded:Very kind words Mr Lissimore, we are glad you enjoyed your holiday with us.
Service rating : Would recommend again. Well-informed representatives. Nothing too much troubleProduct : good varied itinerary. Website time-consuming. Mostly excellent hotels. Excellent tour captains (3) contrasted with one below average
On 12-Apr-2019 the supplier responded:It is lovely to hear that our guests would recommend us to friends/family, thank you.
On 12-Apr-2019 the supplier responded:We are glad you enjoyed your holiday with Distant Journeys, you certainly managed to fit plenty in. Thank you for your feedback regarding the website, this has been passed on to our technical team; and we will be liaising with our agents regarding the Tour Managers and Coach Captains.
Service rating : Pre holiday service excellent. Post holiday phone call unique in my experience. Tour Manager services in Australia exceptionally good - tour manager/driver in New Zealand not so good (too much for one person in my opinion.Product : Some hotels were not good enough (Mercure in Melbourne, Regal Kowloon), most were fine but should have matched the standard of those when we were upgraded (Ayers Rock Resort and Frans Joseph). Some optional tours were very poor value (Hong Kong island)
On 12-Apr-2019 the supplier responded:Thank you for your feedback Mr Rendell, your comments have been noted regarding the some of your hotel stays. As my colleague mentioned over the telephone, the hotel upgrades you received are given where possible when there is availability for the whole group; as we offer 4* hotels as standard.We will also be liaising with our agents in Hong Kong regarding the Island tour.
Service rating : Easy to speak to someone in person. Phoned us to wish us a good holiday and rang after to find out how the holiday went. Nice touch.Product : Very well organised, pace just right and every attention to detail thought about.
On 10-Apr-2019 the supplier responded:Thank you Mrs Brooks, it's lovely to read your kind words. As a small team, we do take pride in our customer service as we feel it's such an important part of a holiday.
All the organisation was spot on, tour director particularly helpful.Yes would recommend to anyone,content and organisation excellent.
On 08-Apr-2019 the supplier responded:Thank you so much for your kind review; we do appreciate you taking the time to do this, and we're pleased you had an excellent holiday!
Organisation was good. Hotel in Melbourne was too far out of town.When the Ghan train failed to operate through no fault of Distant Journeys, their re-organisation of travel was fast and efficient but there was no recognition of the extreme disappointment we all felt. A free excursion or free drinks at the final lunch would have been a nice gesture.
On 05-Apr-2019 the supplier responded:Thank you for your feedback. We were naturally very disappointed you were unable to travel on The Ghan due to the derailment of another train. We’re delighted to hear the re-organisation worked well and we are pleased The Ghan arranged a full refund for all our guests.
Service rating : The rep Danielle Munro organised all the airport transfers seamlessly. She took care of everyone in the group. She arranged doctors appointments for at least a couple of people Including myself). No matter what time our tours were leaving at or how many were going on them, she was there to see us off. I am aware of someone loosing a camera and she traced the taxi that had taken them to the wharf and also a car within the wharf that had given them a lift and found it for them,Product : Just so well organised and choice of optional extra tours excellent.
On 05-Apr-2019 the supplier responded:Thank you very much for your review, and we're pleased that Danielle looked after you all so well. Best wishes.
Service rating : Very friendly and happy to help with queries/concerns.Product : Well organised trip allowing lots of free time if desired or choice of excursions to buy into. As single person did feel mealtimes difficult at times, not much opportunity to socialise with group due to above choice of intinerary.
On 05-Apr-2019 the supplier responded:Thank you very much for your kind words and for taking the time to write your review.
I could not fault this holiday in any way. First class tour directors in Australia, Singapore and Hong Kong. My only comment is we would have liked a bit longer in Sydney. Great memories of climbing Sydney Harbour bridge, the Ghan train, just a few of many.
On 05-Apr-2019 the supplier responded:Thank you so much for your kind review. We're delighted you enjoyed your holiday and well done on climbing the Sydney Harbour Bridge!
Service rating : Well organised and good itinerary, everything you needed in a holiday of a life time. Distant journey always responded to emails quickly.Product : Good value for money done so much
On 04-Apr-2019 the supplier responded:Thank you very much for your review and your kind words; we're really glad you had the holiday of a lifetime!
Service rating : Excellent service great help from all the staff in the uk office all queries answered to our satisfaction.Thanh you.Product : Excellent holiday great tour manager daniell very informative and good at her job always on hand if any problems arose,great tour good tours and great optional tours as well.Good choice of hotels great location.Maybe could have done with an extra day in each location, the Ghana train journey was fantastic thanks.
On 04-Apr-2019 the supplier responded:That's great to hear, thank you so much for your review and we're glad you had an enjoyable holiday.
Service rating : Good communication and advice from all staffProduct : lovely experience saw all that we were supposed to-excellent travel manager
On 04-Apr-2019 the supplier responded:Thank you for your kind review. We're very pleased you had a lovely holiday.
Service rating : The tour was well planned to cover a wide range of experiences. The organisation was first class. Unfortunately a freight train derailment caused our trip on The Ghan to be cancelled. DJ managed to get all the tour on a flight to Adelaide the following day, which minimised disruption to the rest of the tour. Disappointing, but no fault of DJ. As our Tour Manager Alison said, this was a tour not a holiday, but what a tour. Excellent value for money.Product : Walking into the bedroom in Sydney and seeing the harbour in the picture window summed up the awesome sights on this tour. Magical places.
On 03-Apr-2019 the supplier responded:Thank you for your kind review. We appreciate how disappointing it must have been to miss out on the Ghan, but we're glad the disruption to your tour was minimised and you had an enjoyable tour. Best wishes.
Itinery, hotels & tour manager all first class. Would definitely consider going with Distant Journeys again.
On 02-Apr-2019 the supplier responded:Thank you very much for your kind review, and we're pleased you had a 'first class' holiday!
Very well organised, we crammed so much into 3 weeks
On 16-Mar-2019 the supplier responded:Thank you for your kind comments. We are pleased you found our tour well organised, and hope we may be able to welcome you on another tour in the future.
Service rating : Very well organised, good hotels, very varied itinerary.Product : Did all that was in the itinerary and more!!
On 16-Mar-2019 the supplier responded:Thank you for your kind comments. We are so glad you enjoyed your tour of Australia and we really appreciate you taking time to write a review.
Service rating : Perfectly organised, extremely well informed and friendly guide, excellent hotels. Would highly recommend 😊Product : Absolutely loved the trip. Lovely group of people and fantastic experiences
On 16-Mar-2019 the supplier responded:Thank you for your lovely comments. We are so glad you had the trip of a lifetime, and we really appreciate you taking time to write a review.
Service rating : PossiblyProduct : Some of hotels good have been better
On 16-Mar-2019 the supplier responded:Thank you for your feedback, we do appreciate you taking the time to do this.
Service rating : Staff in Ormskirk were extremely helpful in the planning stage (e.g. with booking flight seats in advance & answering our questions on the holiday. All advance paperwork was clear/concise & timely.Product : Great balance of cities & towns visited and of organised activities & free time to explore. Excellent experienced tour manager in Australia made sure we optimised our time in each location. Good hotels throughout & seamless well organised internal travel including Ghan train which was a highlight
On 14-Mar-2019 the supplier responded:Thank you very much for such lovely comments and for taking time to send this review. We are delighted you enjoyed your tour and we agree that the Ghan is a real highlight of the holiday! Best wishes.
Service rating : During numerous phone calls to the office there was only helpful and knowledgeable advice.I would recommend this company without reservations.Product : The pace and value for this tour was without comparison.Excellent.
On 14-Mar-2019 the supplier responded:Thank you so much for your review and your kind words. We are delighted you would recommend us to others, and we are glad you enjoyed your tour to Australia - thank you once again!
Service rating : All of my contact with the UK office was handled with prompt professionalism .Product : Excellent organisation on the holiday of a lifetime.
On 06-Mar-2019 the supplier responded:Thank you for taking the time to review your Distant Journeys holiday, it's always a pleasure to hear our guests have enjoyed their trip - and it certainly sounds like you did. We hope to be able to welcome you on another Distant Journeys holiday in the future.
An experience of a lifetime! From initial booking to arrival home. Organisation and attention to detail was perfect. The extensive itinerary covered everywhere and everything we wanted to see. This tour delivered the right mix of iconic Australian cities, outback and coastal experiences. Information was clear and the mix of freedom days with a packed itinerary was right. The use of internal flights and the Ghan Train allowed us to see so much more. The attention to detail was outstanding, the tour guide Pam was superb and very knowledgable and the standard of hotels and tours excellent. Stop overs in Singapore and Hong Kong added to the most unforgettable holiday.
On 13-Feb-2019 the supplier responded:Thank you so much for such a positive review of your holiday Miss Ludford. We are delighted to hear it lived up to your expectations and experience all that Australia has to offer. Your comments will of course be passed on to Pam, who will undoubtedly be glad to have helped make your holiday so enjoyable.
Service rating : Well done for putting my holiday togetherProduct : If it wasn’t for distant journeys I wouldn’t have seen what we have done
On 13-Feb-2019 the supplier responded:You are very welcome Mrs Bamford! We are pleased you had such an enjoyable holiday and we look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : Or guide, Jenni, was fantastic! All the travel arrangements, including transfer of cases etc were so smooth as were the arranged trips. Personally I would have preferred less time in Cairns and more time in Sydney.Product : I don't think anything is ever perfect, hence four stars but this holiday was amazing and I would definitely use Distant Journeys again.
On 13-Feb-2019 the supplier responded:Mrs Rolinson, thank you for this review of your holiday. We're very pleased we could be a part of your trip of a lifetime!
Service rating : It was well organised and we were looked after.Product : It appeared to be good value.
On 05-Mar-2019 the supplier responded:Thank you for you kind comments, our tours are thoroughly researched and so I'm glad this came across in the organisation.
Service rating : Answered every query that l had, nothing was to much trouble, I would recommend themProduct : Everything was well planned out, our tour operator jenni was excellent
On 05-Mar-2019 the supplier responded:Thank you for your thoughtful comments Mrs Lundy, it is always lovely to hear that a guest would recommend us fro our customer service - as well as our holidays of course!
Service rating : Staff were knowledgable, efficient and very helpful;.Product : A well planned, balanced tour.
On 05-Mar-2019 the supplier responded:Very glad to hear you enjoyed your tour with us Mr Colin. Our staff take every opportunity for knowledge development of our holidays and their locations, and it is always good to hear that this has been appreciated.
Service rating : Friendly, helpful and efficient.Product : Well organised tour with unforgettable experiences.
Service rating : Very good experience of liaising with Distant Journeys. Helpful and responsive staff.Product : Excellent itinerary - one excitement after the other. Well organised Tour Guide - very helpful and professional.
Service rating : Had to chase a few flight details etc but on the whole service was excellent and you highly recommend Distant JourneysProduct : Excellent from start to finish - Hotels very good and Pam our tour guide could not do enough for us In fact the whole group we travelled with along with our drivers/tour guide were one big happy family excellent and would think twice about doing it all over again - maybe take in New Zealand - would be the icing on the cake.
Service rating : Very efficient and friendly staff. Nothing too much trouble. Very informative and knowlegable about our tourProduct : Excellent value for money. Well worth every penny. Deffo use Distant Journey's again. Met really nice people. Wonderful holiday of a lifetime
Service rating : Excellent service from start to finish. U.K. office dealt with every query with courtesy and professionalism. This followed through to every detail of the tour and our tour manager. Would recommend them without a shadow of a doubtProduct : Everything went without a hitch. Excellent value for money
Distant Journeys gave us a holiday that we will never forget. From the planning stage,right through to the holiday itself, we got help with everything, can’t thank you enough. All the hotels were excellent and well located. All the interconnection flights were well sorted. Our tour guide Alison Diddams was brilliant. She was witty, Knowledgable, helpful at the airports helping us checking in, and got us to gel together as a group. Hope that some time in the future we will be in touch to book another journey. Keep up the hard work you have earned it. Brilliant
Service rating : The whole holiday was amazingProduct : The service was great and the hotels were freat
Service rating : Pleasant knowledgeable staff willing to answer all your queries & put your mind at rest.Product : all tours had been well checked out & covered everything you would wish to see.tour guide Jennie was a delight.hotels very good & well chosen except Melbourne.
On 16-Nov-2018 the supplier responded:Your kind words will be shared with the reservation team - who we are sure will be very pleased, thank you.
Service rating : They were very helpful and knowledgable.Product : The holiday was everything it promised to be in the brochure. No disappointments at all. Quite hectic but very well organised and great fun. Was worried when I booked that it wasn't a singles holiday but everyone was so lovely it was so easy to become part of the group yet still have the opportunity for some time on my own when preferred. Our guide, Jenni, was extremely knowledgable and helpful and lots of fun. Would definitely book with Distant Journeys again.
Service rating : Had a wonderful holiday. Everything went according to plan. Much thanks to Jenni for her excellent organisational skills and humour. The balance between the inclusive trips and freedom days made the holiday very enjoyable as it enabled us to have a choice in our activities. The itinerary itself was excellent and we had enough time at all the destinations.Product : See previous comments on holiday
Service rating : Very friendly and helpful, kept a check on things and even rang to check out mistakes we had made and correct them for us.Product : The trip was amazing, there was just so much to do and see.
Service rating : From first enquiry to booking, dealing with queries and then following up on returning home - everything was dealt with in a prompt and professional manner.Product : From arrival in Singapore, transfers to Australia, transfers within Australia and a homeward stopover in Hong Kong everything went seamlessly. All representatives were knowledgeable and dealt with any issues perfectly. A special mention, however, must be made to our guide throughout our stay in Australia, Jenni. She is a massive asset to Distant Journeys. All in all the holiday was even better than we anticipated. Would we use Distant Journeys again ? Undoubtedly?
Service rating : The customer service from Distant Journeys was perfect in every way. I phoned and asked for advice at different times of the day and sometimes at weekends. Every response I received was polite and always answered every query I had.Product : This was a holiday of a lifetime and lived up to all of my expectations every single time. Travel was arranged without any difficulty. Locations and the journeys between them were carefully thought out and had the minimum disruption and the maximum pleasure. Every excursion had been planned to gain the fullest explanation and interest. The courier Jenni was perfect in every way. I could not ask or expect more.
Service rating : Everything exceeded our expectatons but the customer service was particularly helpful, very friendly and knowledgeable about any questions we had.Product : Good value for money with a super tour leader who really ensured we had a great time.
On 05-Nov-2018 the supplier responded:Thank you for such a kind review of your experience booking a holiday with Distant Journeys. All of the team here are very pleased we could be of help.
Service rating : Nice to have a call on return from the holiday. Always very helpful.Product : Had a great holiday a lot of choices for excursions.
On 05-Nov-2018 the supplier responded:That's lovely to hear Ms Rayfield, we try to offer a variety of Freedom Day options to suit all tastes.
Service rating : Good customer service. Efficient and knowledgable.Product : Good choice of hotels. Ann was an excellent guide. Tour was well organised and all went smoothly.
On 02-Nov-2018 the supplier responded:We will be sure to pass your thoughts back to Ann, we're sure she will be as pleased as the team here in the UK to know you enjoyed your holiday with us.
Service rating : From the initial contact, booking and the email contact leading up to the holiday was faultlessProduct : An amazing and good value experience
On 01-Nov-2018 the supplier responded:I'm sure Ann will be thrilled with these comments Mr Humphris, and the rest of the team appreciate your positive review of your experience booking with Distant Journeys
Service rating : Great holidayProduct : Excellent delivery of holday by Ann Aston. Agenda was also very good.
On 01-Nov-2018 the supplier responded:We're glad you enjoyed the Wonders of Australia itinerary - Ann is certainly a knowledgeable Tour Manager!
Service rating : Excellent organisation. Friendly, well-informed staff.Product : Excellent holiday, lots of included items & a fantastic guide, Ann Aston.
On 01-Nov-2018 the supplier responded:We do try and include as many fantastic activities as we can, while giving our guests time to relax and follow their own interests - so glad that it worked out that way.
Service rating : All contact with the UK office was dealt with efficiently, they phoned back when they said they would.Product : Everything ran smoothly, except for the extra day on the Ghan, which was no fault of Distant Journeys. The hotels were generally in good locations, although some were in need of updating. The view from our room in Sydney was amazing, although we felt that we were on the wrong side of the bridge. Saw everything we wanted in Australia, a new highlight every day! Would travel with Distant Journeys again.
On 01-Nov-2018 the supplier responded:We really do appreciate your positive comments Mrs Woods, and it's wonderful to hear you managed to see everything you wanted to while in Australia. The view at our Sydney hotel is really something quite special, and hopefully your extra night on The Ghan, though unplanned, was enjoyable too. We look forward to welcoming you on another Distant Journeys holiday again soon.
Very helpful and gave good advice
On 10-Oct-2018 the supplier responded:That's lovely to hear Miss Bell, our team are very grateful you found them so helpful.
Service rating : Every enquiry answered promptly and knowledgeably. Never made to feel a nuisance.Product : Brilliant holiday, meticulously planned to give the best experience and a wonderful holiday. Pam was the best tour manager and companion. Nothing was too much trouble for her and she could not have been more helpful.
On 10-Oct-2018 the supplier responded:Thank you for your glowing review Dr Parry, we are sure Pam will be delighted to hear you thought so highly of her and we will certainly pass this back to her.
Service rating : UK office was brilliant at all stagesProduct : An extensive journey through Australia taking in all the sights with optional tours at each point ... loved the attention to detail such as own area with champagne and nibbles at Ayers Rock to watch the sunset and a tour guide who always said yes to every request
On 10-Oct-2018 the supplier responded:The review of your holiday is lovely to read Mr Newman, we're glad that the little touches such as Sunset at Ayers Rock were enjoyed. Thank you for travelling with us.
Service rating : Great service rang when got back.Product : Really great tour saw everything we wanted good tour manager Pam.
On 10-Oct-2018 the supplier responded:Thank you for such a positive review Mrs Boyens, you certainly packed a lot in to your holiday!
Service rating : Yes would use and recommend them again. Extremely well organised with everything running smoothly as planned. Great way to see such a big country in a relative short time.Product : Amazing adventure managing to see so much in a relative short space of time.
On 24-Sep-2018 the supplier responded:Thank you Ms Cardovillis, how lovely to hear your holiday described as an ' exciting daily adventure'! We're delighted that you enjoyed your holiday with us, and look forward to welcoming you on another Distant Journeys holiday soon.
Service rating : excellentProduct : This was the third holiday with distant journeys and each was well organised and good value for money
On 11-Sep-2018 the supplier responded:Dear Mr Shorter We have been delighted to have you travel on our Wonders of Australia tour for the second time. Thank you for travelling with us and we hope to have the pleasure of having you travel with Distant Journeys again. Warm Regards, The Distant Journeys Team
Service rating : Had superb service from the office - any question was answered promptly putting us at ease.Product : This was a fantastic holiday and included all the must sees of Australia!! Everything was seamless and the Tour Manager who joined us in Australia was enthusiastic and energetic in ensuring that we had a fantastic time. She was very informative and knowledgeable. How she is remembered all the information was mind blowing! One of the main highlights lalthough it sounds silly was the view from our hotel room in Sydney - a really good choice of hotel.
On 11-Sep-2018 the supplier responded:Dear Mrs DownesSo happy to hear you had a fantastic time on our Wonders of Australia tour and thank you for leaving a review of your experience with Distant Journeys. Your right the views of Sydney harbour really are amazing aren't they. We hope to have the pleasure of seeing you on a Distant Journeys tour in the future. Warm Regards, The Distant Journeys Team
Service rating : The UK office offered outstanding customer service. No request was too much trouble.Product : We had never been on a tour before and did not know what to expect. The tour covered all the main areas in Australia we wanted to visit. It's hard to pick the highlights as everyday was packed with highlights but if we had to pick The Ghan, Uluru and Barrier Reef.
On 11-Sep-2018 the supplier responded:Dear Mr AddeWe are so happy we finally got you and your family down to Australia. And even happier you all had a great time on our Wonders of Australia tour. We love the photograph too. Thank you so much for posting this along with your review. Great to see you all. Hopefully we'll have the pleasure of having you travel with us again. Warm Regards, The Distant Journeys Team
Service rating : They produced all the documentation well before we departed and all the information was very clear.Product : The order in which we visited places was perfect and gave us a great introduction to the culture, history and geography of Australia.
On 11-Sep-2018 the supplier responded:Thank you for posting a review on your recent holiday with us at Distant Journeys. We are delighted to hear you had a great time on our Wonders of Australia tour. Warm Regards, The Distant Journeys Team
Service rating : The whole experience with booking with Distant Journeys from start to finish was excellent. The office staff are helpful and experts in Australia and when you get to your various destinations all the guides are full of knowledge ,lovely people and can't do enough for you. Whilst in Australia our tour guide Silvia went everywhere with us which made everything so easy especially when booking trips and at the airports, also she was a funny,fun and totally professional and a joy to be leading our group. I cannot recommend Distant Journeys enough and hope to book another trip with them in the future.Product : The hotels were of a high standard as were the flights. A good choice of excursions. All the hotels were well situated .
On 13-Sep-2018 the supplier responded:Thank for for leaving such a lovely review. We are so glad to hear you had a wonderful time with us in Australia. We hope we'll be fortunate to see you on another of our holidays sometime soon. Warm Regards, The Distant Journeys Team
Service rating : They were very helpful friendly & informative on phone. It was to hear from them before we left for holiday to see if we had everything in place.Product : Very friendly helpful & informative
On 13-Sep-2018 the supplier responded:Thank you for leaving a review of your experience with the Distant Journeys team. We are happy to hear you appreciated our pre holiday call to ensure everything was in order. Warm Regards, The Distant Journeys Team
Service rating : Everything. This was an outstanding trip. We had an amazing experience. Trips and accommodation first class. Sylvia our tour guide was always available and happy to help. Great knowledge of Australia and its history. We had a lot of banter and humour which made us all bond as a group.Product : Excellent. Loved everything about our amazing trip. Hotels all to a high standard. The ghan was so special. All the trips were first class. The bbq night with stargazing was spectacular. Great food and entertainment. Everyday was so different and equally outstanding.
On 13-Sep-2018 the supplier responded:We are so happy to hear you had such a wonderful time with us is Australia. And so glad you enjoyed your experience on The Ghan. We hope we will have the opportunity of seeing you on another of our holidays in the future. Warm Regards, The Distant Journeys Team
Service rating : I have already emailed Distant Journeys with my testimonyProduct : Excellent value. Excellent hotels. Excellent local guides and services.
On 12-Sep-2018 the supplier responded:Dear Ms AstonThank you for positing a review on your recent experience with us on our Wonders of Australia tour. Delighted to hear that everything went well. Warm Regards, The Distant Journeys Team
Service rating : We have used Distant Journeys twice and both times they have been excellent.New Zealand in 2016 and now Australia 2018. The choice of hotels, trips and all inclusions are fantastic value for money and the experience is wonderful. The tours guides and managers are very knowledgeable and thorough. The whole package is amazing.Product : A fantastic experience and a fantastic country to explore,Brilliant !!!!
On 13-Sep-2018 the supplier responded:Thank you so much for travelling with Distant Journeys for a 2nd time. We are delighted you had a wonderful time, this time in Australia. Hopefully we'll be able to see you on another holiday with us in the future. Warm Regards, The Distant Journeys Team
Fantastic trip, could not fault Distant Journeys. Everything was well organised, excellent tour guide and the balance of places visited, length of stay and freedom days was just right.
James was an excellent guide. We all adored him by the end of the trip. The itinery was very good. All included trips were great and although we booked elsewhere for extra excursions ( to save cost) we know that what Distant Journeys had on offer was certainly worth doing. We most definitely would recommend your company although unlikely to book again ourselves as we feel we covered all of the best of Australia
Would definitely book a distant journey holiday again
Service rating : Excellent service , friendly and helpful staff .answered every question and phoned back when they said they would.Product : Jenny (in Photo) was an excellent tour guide. She really helped to make our holiday. My mum was a bit dubious about going as she needs a wheelchair now. But Jenny was always their to help ! Lovely people on our tour and all very friendly . The itinerary was incredible and well worth the money. Hotels were superb and excellent choices.Would defiantly recommend this holiday and Distant Journeys . A incredible experience all round .
Service rating : Very well organised and smoothly run. Friendly and helpful staff. Would recommend to friends.Product : Thoroughly enjoyed it. Great experience. Trip of a lifetime to celebrate our ruby anniversary.
Service rating : The service provided in the UK prior to the trip was superb and all staff were kind and helpful. The flexibility they provide for the choice of UK airports, stop over options, etc. must require them hard work for the benefit of customers. The itinerary covers all the highlights/must-see places in Australia and the introductory tour of each city and essential events (such as Great Barrier Reef activities, Sydney Harbour lunch cruise) were included in the price. There were ‘freedom days’ in each stop with offer of a variety of optional tours that I found worth taking although personally I wanted one more free day in Sydney. I found later that I could stay longer than the official itinerary and Distant Journey could have arranged my return flights accordingly – another flexibility. The guide *** adviser in Australia was very good – knowledgeable and helpful with sense of humour. Written daily schedule was very useful including times of crucial points such as wake-up call that was arranged by her when everybody acts together the following day. I would consider taking other tours organised by them and recommend them to others.Product : The service provided in the UK prior to the trip was superb and all staff were kind and helpful. The flexibility they provide for the choice of UK airports, stop over options, etc. must require them hard work for the benefit of customers. The itinerary covers all the highlights/must-see places in Australia and the introductory tour of each city and essential events (such as Great Barrier Reef activities, Sydney Harbour lunch cruise) were included in the price. There were ‘freedom days’ in each stop with offer of a variety of optional tours that I found worth taking although personally I wanted one more free day in Sydney. I found later that I could stay longer than the official itinerary and Distant Journey could have arranged my return flights accordingly – another flexibility. The guide *** adviser in Australia was very good – knowledgeable and helpful with sense of humour. Written daily schedule was very useful including times of crucial points such as wake-up call that was arranged by her when everybody acts together the following day. I would consider taking other tours organised by them and recommend them to others.
Service rating : Helpful, efficient and polite service at all times.Product : This was our first holiday with Distant Journeys and the tour [ Wonders of Australia ] exceeded expectations. Everything was exactly as advertised and all the accommodation was first class. Our Tour Manager was excellent and made our holiday into a memorable experience. Would definitely recommend 'Distant Journeys' to anyone who is considering an Australian Tour.
Service rating : Excellent itinerary and a great guide with James. McCallumProduct : Good value.However need to make sunset at Ayers Rock more clear. The sunrise and sunset viewing is with the sun behind you and not behind the rock itself.
Service rating : Very friendly and helpful staff, nothing seemed too much trouble. They offered interesting hints and tips to make the journey more comfortable and memorable, e.g. extended stay overs, what to wear or to buy, they had such good practical knowledge of every aspect of the tour which we found reassuring. For us the whole event was effortless they did it all and they did it well. Our only disappointment was that rarely could the vendors provide a complete gluten free option as promisedA special mention to the Al Jaddaf Hotel in Dubai where we stopped over for two nights before going home, a shining example of hospitality and how to provide a gluten free diet. From the time we entered the hotel the receptionists were pleasant and accommodating. We met Jacob the Chef of the main restaurant, he went out of his way to provide us with a delicious 3 course gluten free meal. On the second evening he recommended we visit the Steak House in the Hotel as the main restaurant was full due to the Ramadan Season. When we arrived at the Steak Restaurant Chef Nicholas re assured us the meal was suitable for Coeliac as he planned, prepared and served us a 3 course meal which was above and beyond our expectations. After staying over in Singapore and Australia, Al Jaddaf Hotel in Dubai really delivered what they promised, their hospitality was second to none and should be the Distant Journey standard Our highlights of the trip were the Hot Air Balloon ride in Alice Springs - exhilaratingBBQ evening in Alice Spring, which was so much funThe GhanThe Vineyards in Adelaide The City tours were great, Sylvia our guide was knowledgable, helpful and great company to be withProduct : Well thought out trip, brilliantly organised
Service rating : Yes I wouldProduct : All good, excellent manners
Service rating : Office excellent - information very good and they kept us up to dateProduct : Virtually the whole holiday was first-class-locations for accommodation,travel,courier except HongKong.We had a great holiday and met some lovely people
Service rating : Organisation of whole tour was excellent . Itinerary was well thought out.Product : Excellent . James our guide was second to none. A great experience.
Service rating : All contact was polite, friendly, helpful and knowledgable. We were made to feel confident in our choice of holiday and could relax as everything was taken care of. We would definitely recommend them and hope to use them in the future.Product : This holiday fulfilled all our expectations and more. Everything had been thought of and all we had to do was relax and enjoy ourselves.
The Wonders of Australia Tour was the most amazing 22 day experience. I enjoyed every single day. There was such a variety of experiences on offer, with free days to chill, go on Distant Journey trips or do your own thing. Jenni, the tour guide in Australia, was knowledgeable, helpful and fun - the organisation & information she provided for each section of the tour was excellent (as was the information provided by Distant Journeys prior to leaving UK). I was the only lone traveller in the group, but that was not a problem for me, as everyone was very friendly. The Singapore tour guide, Desmond, was also very good & provided helpful suggestions for food & entertainment during the 2 days in Singapore.
Service rating : Distant Journeys service was exceptional in all areas. Prepared to answer any questions no matter how trivial they werePerfectProduct : This holiday exceeded my expectations. Every Wow was followed by another Wow.The services of Desmond in Singapore and James in Australia were excellent. So knowledgeable interesting and entertaining. You couldn't have asked for any betterBe prepared to try to stay awake for the Melbourne City tour. Hard after a night flight. Perhaps an early book in and a couple of hours rest would have helpedPlus, not Distant Journeys fault. The Hong Kong Hotel has nowhere to sit apart from in the bar. They will not let you sit there without a drink. They ask you to leave!! Sometimes just want to sit Overall would definitely take another trip with this companyGreat group of travel companions
Service rating : Yes I would recommend their friendly service, always very helpful and we were contacted and kept up to date when necessary. Brilliant itinerary etcProduct : The holiday of a lifetime, well organised with excellent travel reps. Jenni was an absolute star who made our time in Australia amazing. Every detail was covered from luggage to and from the airport, she was always in reception to see we were picked up for trips, whether she was leading them or not, and she was such good company. We have made several long haul holidays but have never been looked after so well before. The holiday was excellent value and the choice of places to visit was phenomenal. The Ghan trip was wonderful and the view from the North Harbour hotel in Sydney was to die for. Thanks for an incredible holiday.
Service rating : The entire holiday was excellent from start to finish. Pre-tour information and office staff were very helpful.Tour guide Jenni was extremely helpful. The hotels ranged from very good to excellent with location and comfort being a major plus.Both stopovers (Singapore and Dubai) added another dimension to the holiday and the organisation of the tour helped to eliminate much of the pressure that travelling can bring. For example, luggage was collected from hotel rooms and taken to the airport for the next part of the tour.As first timers on an organised tour of this kind and size we would have no hesitation in recommending Distant Journeys "Wonders of Australia" as it represents superb value for money.Product : Superb value for money on a never to be forgotten holiday.
Service rating : All the travel arrangements were perfectly executed from luggage porterage to airport checkinProduct : Ideally selected trips and tours
Service rating : Always helpful.Product : The whole tour ran like clockwork. Hotels great, all journeys on time and local manager excellent.
Service rating : This was an excellent holiday. It was full of really special highlights. Everything was meticulously organised. We didn’t experience one hiccup. We were vEry pleased with the standard of hotels, transport, couriers and in particular our excellent tour guide Jenni Brown.Product : Brilliant in every respect. We visited all the major iconic features of Australia with a tour guide par excellence.
Service rating : It was well organised and everything went smoothly.Would definitely recommend to friendsProduct : Wonderful experience. Would consider booking with Distant Journeys again
Service rating : From our initial call in response to a newspaper advert we found everyone very helpful and knowledgeable. A very good experience.Product : We wanted a holiday of a lifetime and boy did we get it, everything was absolutely brilliant, can,t fault anything, everyday was a new experience. We went to Singapore on the way out what a country had a great couple of days with Dennis a really good guide and showed us plenty to do in our free time. Then on to Australia met at Melbourne airport by Alex (he must be the best guide in Aus. funny, knowledgeable and above all great company). Everything from the city visits the trip on the Ghan and trip to the Karunga rain forest exceeded our expectations but when you get to Sydney nothing prepares you for the view from your room at the Harbour View Hotel it,s what you see on postcards of Sydney. There is so much more I could add from vineyard visits, outback barbies etc. We had a stopover in Hong Kong on the way home, another very good visit, city tour and visit to Victoria mountain very good. One more thing when in Sydney if you have got the nerve the Harbour Bridge Climb is a must, it is the experience of a lifetime, wow!. Thanks to everyone at Distant Journeys you gave us everything we wanted and much more, well done.
Service rating : Out trip was well organised from the meet and greet at the airport in Singapore through to Sydney. I would have stayed the additional 2 days at the end of the holiday had i KNOWN THE FLIGHT HOME WOULD HAVE BEEN SO LONG. This should be highlighted in your future brochures.Product : Every city was a highlight We would have liked an extra day in each.Disappointed in the Barrier Reef
Service rating : Our tickets never arrived which made us uneasy about where they had gone and who would know we were away for a long time. Recorded delivery would have eliminated this problem. Office staff very helpful and knowledgable on making the bookingProduct : Great bunch of people in our group. Tour Guide Anne was excellent. Thoroughly enjoyed the whole trip.Our only niggle was on return journey when we arrived in Dubai the rest of our group traveling to London had a two hour wait and we had to wait four hours. Attempted to change our flight but were unable to because it was a group booking. On the way home you just want to get there after traveling so far. Dubai not a pleasant place to spend too long. Seats and toilet facilities very limited.
Service rating : We would definitely recommend them and would love to holiday with them again.Product : Everything was perfect. The hotels, tours, organisation. James was marvellous and helped make the holiday one of our best ever. We chose distant journeys because of the itinerary and the inclusion of the Ghan train which was an absolute highlight. We were a large group but got on really well and had no problems with travel and transfers mainly due to James organisational skills.
Service rating : The tour was very interesting and certainly showed us the highlights of Australia. Our tour guide was excellent; very knowledgable, helpful and amusing. I was a little disappointed with some of the hotels that we stayed in and having our tour rearranged in Alice Springs/Uluru. I would definitely recommend this holiday.Product : I really enjoyed our trip on The Ghan -a wonderful experience.
Service rating : It was well organised. Excellent hotels and excursions.Excellent, informed tour guide.An all round thoroughly enjoyable, educational, unforgettable experience.Product : I had a brilliant time and did so much in the 22 days I spent in Australia. A truly lifetime experience.Special thanks to our Tour Guides who were very well organised, funny and well informed.
Service rating : Overall the holiday was excellent, the tour guide was excellent as was the format of the tour.Product : As above the holiday was great with a few minor changes it would be better. Option of direct flights to and from stopovers along with better information about flights at time of booking. Also the coach drive to Alice Springs was unnecessary as was a two night stay in Alice springs.
Service rating : Very informative when we contacted them. Yes would recommendProduct : Well organised tour thoroughly enjoyable
Service rating : Always efficient and seemed to know the customer instantly. Always followed up any queries as promised.Product : excellent holiday, good value for money. Faultless organisation, everything went as planned.
Service rating : Excellent service from booking through to arranging travel documents. All staff helpful and friendly.Product : The Wonders of Australia tour was everything we hoped for and more!! Our tour guide James was excellent very knowledgeable and always on hand to give advice if needed. The trip on The Ghan was a wonderful experience. We have so many wonderful memories and would recommend this trip.
Service rating : Very helpful with any questions asked, and pleased how they added on our extraweek to visit friends in Adelaide.Product : Everything was wonderful. Flights were mostly all on time, and the places we visited were superb. Included excursions very good.A special mention for James who was a great leader and full of information.
Service rating : I would definately book with them again and highly recommend them to anyone thinking of visiting New Zealand or Australia. All the hotels were v good and situated well. The tour guides did an excellent job of taking care of everyone with an excellent knowledge of the countries we visited.Product : We felt we saw and did loads of wonderful things on this holiday. Everything was well organised and our guides were very knowledgeable and took care of everyone.
Service rating : The booking process went smoothly. Contacts with the UK office were dealt with helpfully and politely.Product : The holiday went according to plan. The tour guide in Australia (James MacCallum) was especially good, having a good, loud voice when making announcements to the large group of holiday makers and being well organised. Many interesting places were visited.
Service rating : Well organised tour , interesting locations , good hotels . Would recommend .Product : See previous comments about tour
Service rating : Always prompt replies to queries, particularly the day before travel on 2 March when there were challenges with the weather.Product : Cannot fault it. The planning was excellent, and the helpful and knowledgeable tour guides and drivers added to the smooth-running of the holiday.
Service rating : Excellent customer service. Dealt with every enquiry put to them. They were a pleasure to speak to.Product : Superb itinerary. A good selection of very good hotels. The Sydney hotel had fantastic views of the bridge an opera house but I felt it was on the 'wrong ' side of the bridge. To get to the centre of Sydney involved a train or tram ride or a walk over the bridge..
Service rating : Fantastic holiday- well organised and Alex our guide was brilliant! He was very knowledgeable and had just the right amount of information and an excellent sense of humour. All of the included tours were good. Our group was quite large but that didn't spoil anything at all because Alex had a grip on everything and made sure we were all in the right place at the right time! The only slight problem we had was with the hotel in Dubai, our rooms were not ready and after a 14 hour flight we were not amused! Also we were not informed of our departure time so were left wondering what to do and the hotel staff were as confused as we were! When our transport did arrive the guide was brilliant -friendly and chatty.Overall the whole holiday was excellent and everything we had hoped for, and I would not hesitate to recommend Distant Journeys- in fact I already have!Product : Excellent value for money!
Service rating : From the first phone call to the office, to the last.Whoever answered was friendly, efficient & answered everything satisfactory.Thank you.Product : The tour was well planned, run smoothly, we visited all the main places, giving the traveller a good taste of the countries.Yes, it was all go, but that is how it has to be, no good hanging around, too much to cram in.A few of our hotels were a bit tired.Also a couple of hotels could have been better situated for ease of access to where we needed to be.We would recommend DJPs, I hope my 5 photos downloaded 😀
Service rating : Have recommended already to everyone we have talked to about the holiday.Product : Well planned, excellent hotels, guides, and experiences. Great value for money.
Service rating : 1st class from a company whom with I had had no previous experience.Any question however trivial was important to them and answered promptly.I especially appreciated the phone call close to our trip making sure we were happy with the itinerary and, as usual, saying to phone even up to the day of travel if we had any problems.I would 100% recommend Distant Journeys for anyone seeking an overseas holiday.Product : I loved every minute of it. It was tiring but that was to be expected with the flights and different time zones.We did have a little problem with getting a taxi back to our hotel in Melbourne. We went to the beach and were told we’d find plenty of taxis about but it took about half an hour and the taxi driver then told us to always phone. It might be worth clients knowing this as a matter of course.I would have appreciated an extra day in each town, I believe that might have helped with the jet lag when I reached home and of course I would have been able to soak up more of the fantastic atmosphere that seems to be special to Australia.
Service rating : Tour guide..excellent. administration very good. Lost one star on the availability of gluten free in Hong Kong.Product : Well organised with a highly professional guide who helped us get the best from the holiday.
Service rating : YesProduct : Excellent guide in OzWell organised and smooth runningHonk Kong hotel a bit cheerless
Service rating : Prompt efficient responses. All queries dealt with professionally. Excellent knowljwedge of tour itinerary and excursions.Product : You get what you pay for. Hotels were all good. Transfers could not have been more smooth or better organised. The tour guide had excellent knowledge and a tremendous sense of humour. We had a fantastic time with a super balance of guided tours and free time. The included trips were top notch.
Service rating : Very professional. Able to answer queries in a timely manner. I was a nervous flyer and didn't want a window seat. I was worried about the internal flights. I had no need to be worried the uk office stated it would be against my name about needing a aisle seat. It was... Thank you.Product : Great value for money. Well organised. Fabulous tour guide in Alex. Very knowledgeable man, nothing too much for him . I would recommend distant journeys. A lovely, lovely holiday.
Service rating : Willingness to tailor the trip to our requirements.Product : Well planned trip. Excellent trip leader.
Service rating : Helpful and friendly with every contact and query. Took great trouble to answer questions and where necessary to find extra answers.All documents received in good time.I have already recommended Distant Journeys to friends!Product : Very full interesting programme. All flights, transfers, stop overs and accommodation included.City tours included in all centres visited and then a choice of extra trips or freedom to explore on our own.A wonderful holiday.
Service rating : Yes I would use them again and would be happy to recermend themProduct : Very well planned holiday with excellent guide
Service rating : Wonderful tour, excellent service and top rate tour manager(James).Product : Fantastic tour, excellent service and wonderful way to experience the highlights of the country.
Service rating : I would definitely recommend distant journeys.the staff from start to finish were excellent.Product : Fantastic holiday from start to finish great hotels great company a truly fabulous experience.would not hesitate to go again.
Service rating : All the staff were very helpful, and nothing seemed to be a problem for them, even delaying our departure from Australia was dealt with at no extra cost, a very good companyProduct : Had a superb holiday, very well organised with both Ken in New Zealand and James in Australia being the perfect guides. All the hotels were lovely except for a couple which were exceptional in the Bay of islands and Franz Josef Glacier.
We rang them many times and they were very helpful, even to the point of telling us where to buy fly nets for Ayers Rock. The Australian side of the operation was also excellent. All round perfect holiday, hence we have booked with them again for a tour of New Zealand.
Service rating : The tour was well organised and we had no delays. The flights, coach transfers, hotels and guides were excellent to make a wonderful holiday. As a single traveller I felt comfortable with the group and made new friends. I can recommend Distant Journeys to reassure and answer all inquiries.Product : I rate this as a very good value tour.
Service rating : Good organisation and prompt responses to queriesProduct : A very good guide who was very knowledgeable and entertainingThe group got on together very well
Service rating : we thought the organisation was excellent. the guides very knowledgeable and obliging. we could not fault the hotels and places we visited.the pace was hectic at times but it was a tour so we should have expected that. we saw things that we never dreamed of. brilliant!Product : really enjoyed it. milford sound and the ghan were extra special.
Service rating : Excellent service. Had a reliable answer for all my questions. Impressed that they checked a few days before we left that there were no problems. Yes, would definitely recommend this adventure.Product : Well organised. We had no problems knowing where to be or when. Interesting mix of included tours and optional. A lot of coach trips, some quite long. SALLY the tour guide was brilliant. One member of the 41 strong group brought flu with him from England and infected several of us. No real issue as we’d all had the flu jab. Irritating but Sally coped really well with this. Singapore and Hong Kong guides were very good. All in all not a holiday but an adventure that taught us a lot and was fun.
Service rating : Everything was well organised, but you had to have 3 documents to understand fully what we were getting included in each location in you needed your final intinerary letter, your booklet about the holiday and the pages from your original brochure, to get a complete picture of your intinerary.The office were always helpful when we rang about any queries.Product : Our holiday was really very good, enjoyed every minute of it apart from the long coach journeys in New Zealand.Our tour manager in Australia, Jenni Brown, was exceptional throughout Australia organising all transfer and excursion trips for us. She also had to deal with a couple of issues with other members of our party, all of which she handled without fuss and I know the people involved were really happy with her quick and efficient actions to solve the problems. Most of our hotels were of good quality. In New Zealand we were a little disappointed with a few of the hotels, especially the one in Auckland and to a lesser extent the one in Rotorua. The coach captains although very very knowledgeable were not as helpful as Jenni and I think it must be very difficult to organise us and drive the coach as well. We didn't enjoy our long coach drives to get to the various destinations on the holiday. We had 9 travelling days and only 8 days at the locations of the 17 days. Once we arrived at our locations the places were stunning.
Service rating : Definitely recommend. Hotels situated in great places. Guide brilliant. Good balance of free time and organised and optional trips. Excellent value for money.Product : Everything perfect and we'll organisedo.
Service rating : Excellant communication and good travel arrangements!Product : well organised trip. Tour guide Jonny Lex was very good in making the trip enjoyable. We were able to see many places which we could not have arranged ourselves. We particularly enjoyed The Ghan journey and staff on the train were profession and very helpful!
Service rating : Trip was well organized, hotel selection was good and the tour manager, Sylvia was exceptional.Product : Saw everything we expected to see with no problems at all.
Service rating : Fantastic experience visiting Singapore, New Zealand and Australia. Every detail was covered and all travel and hotel arrangements were as planned with no issues. Staff at Distant Journeys are very friendly, knowledgable about the destinations and made booking this holiday very easy. All calls and questions before booking and prior to travel were answered very professionally and we were made to feel that they really care about providing a great service. Received a call a few days before departure to make sure we had everything we needed and were all prepared. Nice touch and appreciated.Product : A great holiday and very well planned tour of New Zealand and Australia. Stop overs in Singapore and Hong Kong were a great added bonus. Pace of holiday is just right and although a few early morning starts and some longish coach days in New Zealand, journeys are broken with well planned stops. All tour guides were knowledgable and made sure everything was covered for each individual as well as the group. Freedom days on this tour are definitely a big plus. Too many highlights to list all but Milford Sound on the Mariner, the Ghan Train, Uluru, Cairnes and day on the Great Barrier Reef and Sydney were just fantastic. A truely memorable holiday.
Service rating : The holiday far exceeded my expectations. It was very well organised. From the time we booked the holiday until our departure day any questions we had were quickly, politely and efficiently answered by staff. The paperwork received was clear and informative.Product : A wonderful holiday that was well planned. The tours were well paced and varied. Our guide was outstanding. Her amazing knowledge and passion for showing you Australia made the holiday a truly memorable experience. I highly recommend this holiday and I would be happy to book another adventure with Distant Journeys in the future.
I have had many great holidays, but this was fantastic. from start to finish, was well organised. excellent guide. great itinerary,
Service rating : staff very pleasant and helpful.Product : The holiday in Australia was very well organised and led.The time in Singapore was not so good., Our luggage was left all day in an open garage behind the hotel accesible to anyone passing and merely covered by a net. We left late in the day with no access to rooms and no provision made for refreshment after a day exploring Singapore. A small room with some tea or cold drinks laid on would have been very welcome.
Service rating : Trip and arrangements well organised. Found the booklet very useful with all the information to hand. Staff on booking were knowledgeable and efficient. Looking back now would have liked to have gone through options of flights at time of booking such as extra leg room, premium economy etc but we’ll be prepared next time.There was a little hiccup in the checking in at the hotel in Dubai and the response of Distant Journeys was excellent. Thank you very much for that. Overall excellent service.Product : Wonderful locations and excellent organisation. Good variety of excursions.
Service rating : Very happy with seviceProduct : Enjoyed a good holiday with a varied programme to suit all needs
Service rating : Very well organised from first to last. Wouldn’t hesitate to use again.Product : So well organised. Very professional rep. Never once had to wait on a coach pick up either at an airport or on a tour. Would recommend this company and would certainly use them again.
Service rating : Staff were easy to talk toand always answered any queries in a quick efficient manner.Product : We were disappointed with the organisation of the New Zealand tour with no dedicated tour guide. We feel it was difficult for our coach captain/guide to concentrate on the driving and point out relevant or interesting landmarks. Our driver on the South Island Ken seemed to be obsessed with giving us details of accidents that happened en route whilst continuing complaining about other drivers. We felt that there were too many coach journeys with lack of interesting stops.On the other hand our Australian tour was much better organised and enjoyable with a dedicated tour guide James, who had a sense of humour and who had much more time to offer to assist in our enjoyment of our holiday.We would definitely recommend the Australian tour but not the New Zealand tour in its present format.
Service rating : absolutely brilliant from start to finish .Well organised ,brilliant rep, Sally Innes .The information before buying this holiday was everything it promised and more .I would recommend them 100%Product : great tour .well organised ,very professional .
Service rating : Answered phone quickly, knowledgeable and accurate replies to queries.Prompt reply to email too.Product : Varied well organised tour. Well managed. Knowledgeable guides. Made new friends.
Service rating : I would definitely recommend Distant Journeys a brilliant holiday from start to finish with a most knowledgeable tour manager in AustraliaProduct : We had a most fantastic holiday travelling with a great airline and tour manager
Service rating : Excellence service and experience. Nothing was too much trouble from start to finish. The staff couldn't have been more helpful and often went the extra mile.Would have no hesitation in using DJ again and would highly recommend to anyone thinking of venturing to Australia.Product : The sights we saw and the places we visited were all truly memorable. The itinerary was perfect and took in all the iconic landmarks. Everything was planned to precision and wonderfully co ordinated. Our guide Sylvia Ullmer was a true professional and was extremely knowledgable. Silvia even went out of her way to organise extra trips for us that were not on the actual DJ itinary.The Ghan train journey was amazing.Hotels were very good and very well situated.
Service rating : Great organisation no stress good choice of tripsProduct : Great all inclusive trips
Service rating : Organisation terrific and attitude of staff lovely. Itinerary was excellent.Product : The itinerary was excellent, the organisation terrific and the UK based staff lovely and efficient. The tour manager in Australia was wonderful.
Service rating : Excellent service from friendly and knowledgeable staff. I would definitely consider buying another holiday from them.Product : Excellent organisation of holiday, brilliant and very knowledgeable tour manager (Silvia). Nothing was too much trouble for her when questions asked. All hotels were very good and conveniently located.
A very enjoyable holiday from beginning to end, everything planned to the last detail, I would highly recommend Distant Journeys to everyone. My next adventure will be the South Africa tour.
I would definitely recommend this company. The holiday to Australia covered all the main areas we wanted to see but at no time did we feel rushed. The hotels, with the exception of that in Uluru (see below), were well situated and of a good standard. The company’s high standards were apparent from the moment we booked the holiday. All the admin staff we spoke to were helpful and always rang back when promised. Sarah in particular was knowledgeable, courteous and ready to advise. In Australia, the tour guide, James was exceptional. He was patient, always available and had a superb sense of humour. Re the Uluru hotel, our room had a faulty door which allowed the ingress of a wide variety of insects. This was notified to James. However, this did not stop us giving a five star rating for the holiday overall.
Service rating : The whole trip was well organised and the places visited were a good choiceProduct : It would have been five stars had some of the hotels been better.
Service rating : Hotels and transport high quality. Tour guides/coach drivers had extensive knowledge of their particular area.Product : Having priced this tour with the view to traveling independently this was value for money.
Service rating : The tour with Distant Journeys was excellent. Everything said in reviews about the company was 100 percent spot on.The content was excellent, the hotels first class and their position in cities brilliant. I would recommend Distant Journey to anybody wanting a top notch company to deal with, very trustworthy. We will definitely use them again in the future when we return to Australia.Product : A holiday to remember, full of content and quality from start to finish.
The only criticism is the city tour in Bangkok. It was terrible. The guide could not speak English properly, we could hardly understand anything she was saying. Totally unprofessional, poor information, lack of brochures and forcing us through the jewellery factory. On pick up being carted from one hotel to another which took up a great deal of time of the actual city tour. I very much regret choosing this option, would have rather done Hong Kong. I am a national tour guide in South Africa and know what is acceptable and what is not.
Service rating : Would recommend and have. Did a great job hope to travel with you againProduct : Every thing well organised and a fab trip for a very good price
Service rating : Excellent holiday which was well organised and exactly as advertised. What more could anyone want?Product : Could not fault the package.
Service rating : Everything was perfect from our first phone call to book the holiday to coming home. Well organised and all of our tour guides extremely knowledgable and well organised. Everyone got on well and there was a lovely atmosphere throughout our trip.We would definitely book again with Distant journeysProduct : So many wonderful sights, very happy that we saw everything that we wanted to and more. Loved the Ghan train, the snorkeling Safari in the Great Barrier reef, our climb on the Sydney Harbour Bridge, the list goes on. All of our guides were excellent, in Singapore,Hong Kong and especially Ann in Australia, who went above and beyond in helping and organising everyone.
Service rating : They enabled us the tailor our trip to suit our needs. We put extra days in to stay in Sydney and again an extra day in Dubai, this they did with no problem.Product : We felt that this trip was good value for money because we could choose to take the extra trips or to do our own thing. The tour guide, James , was superb and gave great advice about the "Freedom Days" and how we should organise our time in Australia.
Service rating : I needed to phone them to answer a few questions and they could tell me everything I needed to know. They were very helpful. I went and saw them at the travel show and answered some more questions - they were great.Product : I gave 5 stars because everything was just perfect about the holiday, where we went, the tours we went on and the incredible memories I made was down to distant journeys. If I had one query it would be the hotels in a few places (Melbourne, Singapore and cairns) really weren’t 4 star, I know we are not in them long enough to worry but when we were presented with Adelaide it was amazing. Welcome drinks at each/many of the hotels were brilliant, it brought the group together even at the last hotel when we had all been out on our freedom days it’s so worth doing! Keep up the good work distant journeys and never take the Gahn out of the itinerary in my opinion that was brilliant!!!
Service rating : It was just all round BRILLIANT. So well organised and and I would recommend Distant Journeys in a heartbeat (and already have done so to several friends).When I go to the Destinations Exhibition at Olympia I shall tell them in person.Product : It was as perfect a holiday as we could have ever dreamed of.The tour guide in Australia -- James Maccallum -- was exceptional.I penned a tribute song (which the 43 on the tour sang to him as we left Bondi Beach) in his honour.If anyone is even slightly "thinking" of going on the Wonders of Australia tour with Distant journeys, stop "thinking" and just "do it". It will supply you with SO many wonderful adventures and memories.
Service rating : Always ready to help and give advice....very efficient and friendly...everything about the holiday was explained clearlyProduct : Excellent value for money....everything went according to plan...no problems with anything....top class guides all the way....hotels were great with good locations
Service rating : Fantastic service, plenty of info and very helpful.Product : We had a great taster of this part of Australia and thoroughly enjoyed it although a couple of stops were a bit rushed.
Service rating : Everything was organized,no need to think for ourselves.We would recommend and book with Distant Journeys againProduct : We saw everything we wanted to see and more,weather was fantastic and fellow travellers all very nice.Hotels were all to a good standard although the one in Melbourne was not to our liking.
Service rating : The service was excellent from the booking to the delivery of the holiday and the guides that we had for the various stages of the holiday. It was good to have the opportunity to speak to somebody in the office if necessary and it was helpful to have the itenary presented in an easy format.Product : The tour of Australia with the cities it included was brilliant and the option to choose additional trips as well as the included trips was a good introduction to the country.
Service rating : Yes I would buy from them again. UK office was very helpfulHotels were goodTrips we took were all worthwhileWe liked having free daysI wasn’t that impressed by the city tours. We saw noth8ng properly. It was just a coach drive with intermittent commentary which often we couldn’t hear as it was the coach drive4 talking to our guide.Product : See previous comment on city tours
Service rating : Brilliant service from the start ..... easy to talk to the staff over the phone about any concerns ...... easy to book holidayProduct : New Zealand & Australia an absolutely fantastic holiday throughout, all hotels lovely ..... all included trips brilliant ..... an absolute experience of a lifetime .... Thankyou Distant Journeys for making our holiday a wonderful experience
Service rating : Excellent customer service from the start, Alex was professional and helpful and nothing was too much trouble. Would recommend booking with them, our Wonders of Australia tour was well organised and thoroughly enjoyable, so sad that it came to an end.Product : Have been to Australia several times before and this tour was excellent value for money.
A wonderful experience of a holiday. Well organised with lots of add on optional tours to choose if you wanted.Sally our tour guide in Australia was both helpful and informative and very humourus.Thought Distant Journeys was so good, we have already booked South Africa
Service rating : For the whole of the time we were kept well in touch by all the staff in the UK office and all were very helpful with any queries we might have had. We booked for 2 pairs and we had no problem in keeping our other couple well informed in the weeks and months before departureProduct : Holiday of a lifetime packed with wonderful experiences. We would recommend everyone to do this particularly with Distant Journeys
90 % excellent. Great tour guide. Should reshedule city tours so they dont take place immediately after long flights. Melbourne hotel not up to standard.
Service rating : Organisation, value for money, friendly Australian guide. If they did holidays to USA then definitely yes.Product : As we have said before.
Service rating : From initial booking through subsequent enquiries they always responded promptly, courteously and helpfully.Product : Every day of the tour brought a new highlight. Exploring Singapore ( Gardens by the Bay, Chinatown, Little India, Raffles Hotel and Clark’s Quay), Melbourne ( Puffing Billy, Colonial Tramcars Dinner, The Laneways), Adelaide (Christmas Parade), The Ghan - superb, Alice Springs and Uluru, diving at the Great Barrier Reef and the Bridge Climb at Sydney (not compulsory) .Wow! Although our tour party was large - 43, we were fortunate in that everyone got along really well. We would be remiss if we didn’t mention our Australia tour manager James McCallum. What a fantastic man for whom nothing was too much trouble. In depth knowledge of everywhere we visited coupled with a great sense of humour. James loves his job and it shows in everything he does. The tour was great, James made it even better.
Everything about the experience was top drawer.
Service rating : They were very efficient and I would use them again.Product : We enjoyed it very much indeed.
Service rating : Great service and very helpful advice given at all stages of the process. Would definitely recommend your company.Product : Superb holiday from start to finish with the best tour guide on the planet. Thank you James!
Service rating : Very helpfulProduct : Good all round !!!!!!!!!!
Service rating : Always very helpful, phoned back when they said they would, and had a good knowledge of the holiday they were selling. Alex and Bozena were most friendly, and Alex persevered with some issues with the airlines to get everything sorted for us.Product : Well thought out itinerary, visiting many iconic Australian sights. Perfect balance of organised touring and time to do your own thing. High standard of hotels used throughout, and the Ghan railway trip was a highlight.
Service rating : Excellent information prior to our tour and continuous communication throughout the tour by our tour managers.Product : Very well organised and excellent value for money.Would recommend the company and would use them again.
Service rating : Highly organised , personable tour guide who always responded to requestsProduct : Excellent value , good organisation
Service rating : We had an amazing holiday,the hotels were well located and the organisation was faultless. We would definitely recommend you to anyone. Well done!!Product : Just a perfect holiday. Well done
Amazing organisation. All transfers trouble free.Superb Hotels throughout. Great excursions. Good tour Guide in Oz. Bad tour guide in Singapore.
Service rating : Did everything well, would certainly recommend them and purchase other holidaysProduct : Our guide Sylvia was was fantastic, very knowledgeable about every location we went too, and made the whole journey an experience never to be forgotten.
Service rating : The booking was easy, the guide in Australia was amazing. Most of the hotel were good or better. We would have like more time exploring the outback rather than the city's and seeing more of the nature and wildlife. The guide in Dubai was not good and seemed distracted leaving us at the airport to deal with an issue. The holiday was amazing and well organised in general and I would recommend it to everyone, or should I say I have been recommending it to everyone. My favourite part were the Ghan, Alice Springs and Uluru. My partners was the Penguin Parade. It was expensive but good value for money.Product : It was amazing and I would love to do it again
Service rating : Excellent. Personal and very helpful service every time.Product : Excellent organisation, an excellent guide for the whole tour. Several flights, so compulsory 2 hours in airports which can't be avoided, but the procedures were eased by our guide quickly and efficiently getting us through all the formalities Well priced, well paced. A range of terrific experiences, well exceeded expectations/
Service rating : Excellent tour with lots of freedom days to explore independently. Brilliant tour guide! James was extremely professional, knowledgeable and had a great sense of humour. He made a great trip into an amazing one!!Product : A great trip which focused on all the highlights in Australia, but at a very reasonable cost.
Service rating : Excellent, we visited the office a number of times and every time was a pleasure. The staff are superb nothing was too much trouble. Email were sent phone calls made and the response was usually within the hour, on occasions within minutesProduct : Excellent, everything was excellent, well planned, well organised, good quality accommodation, food where included was of very good quality. Trips and excursions were faultless and time keeping was precise. This is a fantastic trip for people of all ages married or single, the inclusive trips are "must do" on anyone's list, well done to the organisers, but the trip was made even better by our tour manager James macallam who stayed with us the whole trip. His knowledge is impressive as is his ability to talk about all things Ozzy, not to mention his humour. His attention to detail and behind the scenes planning is first class. Thank you James you're a top bloke
Service rating : Office staff very pleasant manner, all questions answered fully. We felt we could ring any time with queries however large or small, & we would get complete satisfaction.Product : A very full program with excellent curriers. Lots of suggestions for "free time"", & lots of useful information, & things pointed out as we travelled along. Our currier joined in with us, & nothing was too much trouble!
Service rating : When contacting the office by phone I was greeted by a very helpful person who helped answer all my questions with plenty of patience.Product : The tour managers were cheerful, patient and knowledgeable.Ann was especially helpful to all, and in tune with the needs of the party
Service rating : Everything from initial booking to the end of the tour was done very professionally. It was great to speak to the same person, Alex, each time I rang or she called me. Nothing was too much trouble.Product : It was more than we had imagined when booking. It is our Golden Wedding shortly and this trip was to help celebrate the event.
Service rating : We had a great time and dealing with Distant Journeys was easy and they promptly answered any queries. Would definitely travel with them again if offered a location that appealed.Product : No complaints. Would have liked an extra day in Sydney. Hotel standard good.Guide Ann excellent.
Service rating : Easy booking and the lady I dealt with was very easy to talk to and was able to answer all my questions.Product : Absolutely fantastic, the itinerary was for me perfect and being able to choose what to do on freedom days suited me. All the hotels were first rate. Our tour guide Ann Aston was wonderful her knowledge of the places visited was outstanding plus the sheets of information she gave us on things to do and places to eat were extremely helpful. Nothing was ever to much trouble for her and she looked after everybody. As a first time solo traveler I found the whole experience easy. To everyone at Distant Journeys thank you.