Service :++
Product:NYT

Very well organised, we crammed so much into 3 weeks


On 16-Mar-2019 the supplier responded:
Thank you for your kind comments. We are pleased you found our tour well organised, and hope we may be able to welcome you on another tour in the future.

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Service rating : Very well organised, good hotels, very varied itinerary.
Product : Did all that was in the itinerary and more!!


On 16-Mar-2019 the supplier responded:
Thank you for your kind comments. We are so glad you enjoyed your tour of Australia and we really appreciate you taking time to write a review.

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Service rating : Perfectly organised, extremely well informed and friendly guide, excellent hotels. Would highly recommend 😊
Product : Absolutely loved the trip. Lovely group of people and fantastic experiences


On 16-Mar-2019 the supplier responded:
Thank you for your lovely comments. We are so glad you had the trip of a lifetime, and we really appreciate you taking time to write a review.

Service :+
Product:+

Service rating : Possibly
Product : Some of hotels good have been better


On 16-Mar-2019 the supplier responded:
Thank you for your feedback, we do appreciate you taking the time to do this.

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Service rating : Staff in Ormskirk were extremely helpful in the planning stage (e.g. with booking flight seats in advance & answering our questions on the holiday. All advance paperwork was clear/concise & timely.
Product : Great balance of cities & towns visited and of organised activities & free time to explore. Excellent experienced tour manager in Australia made sure we optimised our time in each location. Good hotels throughout & seamless well organised internal travel including Ghan train which was a highlight


On 14-Mar-2019 the supplier responded:
Thank you very much for such lovely comments and for taking time to send this review. We are delighted you enjoyed your tour and we agree that the Ghan is a real highlight of the holiday! Best wishes.

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Service rating : During numerous phone calls to the office there was only helpful and knowledgeable advice.
I would recommend this company without reservations.
Product : The pace and value for this tour was without comparison.
Excellent.


On 14-Mar-2019 the supplier responded:
Thank you so much for your review and your kind words. We are delighted you would recommend us to others, and we are glad you enjoyed your tour to Australia - thank you once again!

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Product:++

Service rating : All of my contact with the UK office was handled with prompt professionalism .
Product : Excellent organisation on the holiday of a lifetime.


On 06-Mar-2019 the supplier responded:
Thank you for taking the time to review your Distant Journeys holiday, it's always a pleasure to hear our guests have enjoyed their trip - and it certainly sounds like you did. We hope to be able to welcome you on another Distant Journeys holiday in the future.

Service :++
Product:NYT

An experience of a lifetime! From initial booking to arrival home. Organisation and attention to detail was perfect. The extensive itinerary covered everywhere and everything we wanted to see. This tour delivered the right mix of iconic Australian cities, outback and coastal experiences. Information was clear and the mix of freedom days with a packed itinerary was right. The use of internal flights and the Ghan Train allowed us to see so much more. The attention to detail was outstanding, the tour guide Pam was superb and very knowledgable and the standard of hotels and tours excellent. Stop overs in Singapore and Hong Kong added to the most unforgettable holiday.


On 13-Feb-2019 the supplier responded:
Thank you so much for such a positive review of your holiday Miss Ludford. We are delighted to hear it lived up to your expectations and experience all that Australia has to offer. Your comments will of course be passed on to Pam, who will undoubtedly be glad to have helped make your holiday so enjoyable.

Service :++
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Service rating : Well done for putting my holiday together
Product : If it wasn’t for distant journeys I wouldn’t have seen what we have done


On 13-Feb-2019 the supplier responded:
You are very welcome Mrs Bamford! We are pleased you had such an enjoyable holiday and we look forward to welcoming you on another Distant Journeys holiday in the future.

Service :+
Product:+

Service rating : Or guide, Jenni, was fantastic! All the travel arrangements, including transfer of cases etc were so smooth as were the arranged trips. Personally I would have preferred less time in Cairns and more time in Sydney.
Product : I don't think anything is ever perfect, hence four stars but this holiday was amazing and I would definitely use Distant Journeys again.


On 13-Feb-2019 the supplier responded:
Mrs Rolinson, thank you for this review of your holiday. We're very pleased we could be a part of your trip of a lifetime!

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Product:++

Service rating : It was well organised and we were looked after.
Product : It appeared to be good value.


On 05-Mar-2019 the supplier responded:
Thank you for you kind comments, our tours are thoroughly researched and so I'm glad this came across in the organisation.

Service :++
Product:++

Service rating : Answered every query that l had, nothing was to much trouble, I would recommend them
Product : Everything was well planned out, our tour operator jenni was excellent


On 05-Mar-2019 the supplier responded:
Thank you for your thoughtful comments Mrs Lundy, it is always lovely to hear that a guest would recommend us fro our customer service - as well as our holidays of course!

Service :+
Product:+

Service rating : Staff were knowledgable, efficient and very helpful;.
Product : A well planned, balanced tour.


On 05-Mar-2019 the supplier responded:
Very glad to hear you enjoyed your tour with us Mr Colin. Our staff take every opportunity for knowledge development of our holidays and their locations, and it is always good to hear that this has been appreciated.

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Product:++

Service rating : Friendly, helpful and efficient.
Product : Well organised tour with unforgettable experiences.

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Service rating : Very good experience of liaising with Distant Journeys. Helpful and responsive staff.
Product : Excellent itinerary - one excitement after the other. Well organised Tour Guide - very helpful and professional.

Service :+
Product:++

Service rating : Had to chase a few flight details etc but on the whole service was excellent and you highly recommend Distant Journeys
Product : Excellent from start to finish - Hotels very good and Pam our tour guide could not do enough for us In fact the whole group we travelled with along with our drivers/tour guide were one big happy family excellent and would think twice about doing it all over again - maybe take in New Zealand - would be the icing on the cake.

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Service rating : Very efficient and friendly staff. Nothing too much trouble. Very informative and knowlegable about our tour
Product : Excellent value for money. Well worth every penny. Deffo use Distant Journey's again. Met really nice people. Wonderful holiday of a lifetime

Service :++
Product:++

Service rating : Excellent service from start to finish. U.K. office dealt with every query with courtesy and professionalism. This followed through to every detail of the tour and our tour manager. Would recommend them without a shadow of a doubt
Product : Everything went without a hitch. Excellent value for money

Service :++
Product:NYT

Distant Journeys gave us a holiday that we will never forget. From the planning stage,right through to the holiday itself, we got help with everything, can’t thank you enough. All the hotels were excellent and well located. All the interconnection flights were well sorted. Our tour guide Alison Diddams was brilliant. She was witty, Knowledgable, helpful at the airports helping us checking in, and got us to gel together as a group. Hope that some time in the future we will be in touch to book another journey. Keep up the hard work you have earned it. Brilliant

Service :++
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Service rating : The whole holiday was amazing
Product : The service was great and the hotels were freat

Service :++
Product:++

Service rating : Pleasant knowledgeable staff willing to answer all your queries & put your mind at rest.
Product : all tours had been well checked out & covered everything you would wish to see.
tour guide Jennie was a delight.
hotels very good & well chosen except Melbourne.


On 16-Nov-2018 the supplier responded:
Your kind words will be shared with the reservation team - who we are sure will be very pleased, thank you.

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Service rating : They were very helpful and knowledgable.
Product : The holiday was everything it promised to be in the brochure. No disappointments at all. Quite hectic but very well organised and great fun. Was worried when I booked that it wasn't a singles holiday but everyone was so lovely it was so easy to become part of the group yet still have the opportunity for some time on my own when preferred. Our guide, Jenni, was extremely knowledgable and helpful and lots of fun. Would definitely book with Distant Journeys again.

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Service rating : Had a wonderful holiday. Everything went according to plan. Much thanks to Jenni for her excellent organisational skills and humour. The balance between the inclusive trips and freedom days made the holiday very enjoyable as it enabled us to have a choice in our activities. The itinerary itself was excellent and we had enough time at all the destinations.
Product : See previous comments on holiday

Service :++
Product:+

Service rating : Very friendly and helpful, kept a check on things and even rang to check out mistakes we had made and correct them for us.
Product : The trip was amazing, there was just so much to do and see.

Service :++
Product:++

Service rating : From first enquiry to booking, dealing with queries and then following up on returning home - everything was dealt with in a prompt and professional manner.
Product : From arrival in Singapore, transfers to Australia, transfers within Australia and a homeward stopover in Hong Kong everything went seamlessly. All representatives were knowledgeable and dealt with any issues perfectly. A special mention, however, must be made to our guide throughout our stay in Australia, Jenni. She is a massive asset to Distant Journeys. All in all the holiday was even better than we anticipated. Would we use Distant Journeys again ? Undoubtedly?

Service :++
Product:++

Service rating : The customer service from Distant Journeys was perfect in every way. I phoned and asked for advice at different times of the day and sometimes at weekends. Every response I received was polite and always answered every query I had.
Product : This was a holiday of a lifetime and lived up to all of my expectations every single time. Travel was arranged without any difficulty. Locations and the journeys between them were carefully thought out and had the minimum disruption and the maximum pleasure. Every excursion had been planned to gain the fullest explanation and interest. The courier Jenni was perfect in every way. I could not ask or expect more.

Service :++
Product:++

Service rating : Everything exceeded our expectatons but the customer service was particularly helpful, very friendly and knowledgeable about any questions we had.
Product : Good value for money with a super tour leader who really ensured we had a great time.


On 05-Nov-2018 the supplier responded:
Thank you for such a kind review of your experience booking a holiday with Distant Journeys. All of the team here are very pleased we could be of help.

Service :+
Product:+

Service rating : Nice to have a call on return from the holiday. Always very helpful.
Product : Had a great holiday a lot of choices for excursions.


On 05-Nov-2018 the supplier responded:
That's lovely to hear Ms Rayfield, we try to offer a variety of Freedom Day options to suit all tastes.

Service :++
Product:++

Service rating : Good customer service. Efficient and knowledgable.
Product : Good choice of hotels. Ann was an excellent guide. Tour was well organised and all went smoothly.


On 02-Nov-2018 the supplier responded:
We will be sure to pass your thoughts back to Ann, we're sure she will be as pleased as the team here in the UK to know you enjoyed your holiday with us.

Service :++
Product:++

Service rating : From the initial contact, booking and the email contact leading up to the holiday was faultless
Product : An amazing and good value experience


On 01-Nov-2018 the supplier responded:
I'm sure Ann will be thrilled with these comments Mr Humphris, and the rest of the team appreciate your positive review of your experience booking with Distant Journeys

Service :++
Product:++

Service rating : Great holiday
Product : Excellent delivery of holday by Ann Aston. Agenda was also very good.


On 01-Nov-2018 the supplier responded:
We're glad you enjoyed the Wonders of Australia itinerary - Ann is certainly a knowledgeable Tour Manager!

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Product:++

Service rating : Excellent organisation. Friendly, well-informed staff.
Product : Excellent holiday, lots of included items & a fantastic guide, Ann Aston.


On 01-Nov-2018 the supplier responded:
We do try and include as many fantastic activities as we can, while giving our guests time to relax and follow their own interests - so glad that it worked out that way.

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Product:++

Service rating : All contact with the UK office was dealt with efficiently, they phoned back when they said they would.
Product : Everything ran smoothly, except for the extra day on the Ghan, which was no fault of Distant Journeys. The hotels were generally in good locations, although some were in need of updating. The view from our room in Sydney was amazing, although we felt that we were on the wrong side of the bridge. Saw everything we wanted in Australia, a new highlight every day! Would travel with Distant Journeys again.


On 01-Nov-2018 the supplier responded:
We really do appreciate your positive comments Mrs Woods, and it's wonderful to hear you managed to see everything you wanted to while in Australia. The view at our Sydney hotel is really something quite special, and hopefully your extra night on The Ghan, though unplanned, was enjoyable too. We look forward to welcoming you on another Distant Journeys holiday again soon.

Service :++
Product:NYT

Very helpful and gave good advice


On 10-Oct-2018 the supplier responded:
That's lovely to hear Miss Bell, our team are very grateful you found them so helpful.

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Product:++

Service rating : Every enquiry answered promptly and knowledgeably. Never made to feel a nuisance.
Product : Brilliant holiday, meticulously planned to give the best experience and a wonderful holiday. Pam was the best tour manager and companion. Nothing was too much trouble for her and she could not have been more helpful.


On 10-Oct-2018 the supplier responded:
Thank you for your glowing review Dr Parry, we are sure Pam will be delighted to hear you thought so highly of her and we will certainly pass this back to her.

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Service rating : UK office was brilliant at all stages
Product : An extensive journey through Australia taking in all the sights with optional tours at each point ... loved the attention to detail such as own area with champagne and nibbles at Ayers Rock to watch the sunset and a tour guide who always said yes to every request


On 10-Oct-2018 the supplier responded:
The review of your holiday is lovely to read Mr Newman, we're glad that the little touches such as Sunset at Ayers Rock were enjoyed. Thank you for travelling with us.

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Product:++

Service rating : Great service rang when got back.
Product : Really great tour saw everything we wanted good tour manager Pam.


On 10-Oct-2018 the supplier responded:
Thank you for such a positive review Mrs Boyens, you certainly packed a lot in to your holiday!

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Product:++

Service rating : Yes would use and recommend them again. Extremely well organised with everything running smoothly as planned. Great way to see such a big country in a relative short time.
Product : Amazing adventure managing to see so much in a relative short space of time.


On 24-Sep-2018 the supplier responded:
Thank you Ms Cardovillis, how lovely to hear your holiday described as an ' exciting daily adventure'! We're delighted that you enjoyed your holiday with us, and look forward to welcoming you on another Distant Journeys holiday soon.

Service :++
Product:++

Service rating : excellent
Product : This was the third holiday with distant journeys and each was well organised and good value for money


On 11-Sep-2018 the supplier responded:
Dear Mr Shorter We have been delighted to have you travel on our Wonders of Australia tour for the second time. Thank you for travelling with us and we hope to have the pleasure of having you travel with Distant Journeys again. Warm Regards, The Distant Journeys Team

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Service rating : Had superb service from the office - any question was answered promptly putting us at ease.
Product : This was a fantastic holiday and included all the must sees of Australia!! Everything was seamless and the Tour Manager who joined us in Australia was enthusiastic and energetic in ensuring that we had a fantastic time. She was very informative and knowledgeable. How she is remembered all the information was mind blowing! One of the main highlights lalthough it sounds silly was the view from our hotel room in Sydney - a really good choice of hotel.


On 11-Sep-2018 the supplier responded:
Dear Mrs DownesSo happy to hear you had a fantastic time on our Wonders of Australia tour and thank you for leaving a review of your experience with Distant Journeys. Your right the views of Sydney harbour really are amazing aren't they. We hope to have the pleasure of seeing you on a Distant Journeys tour in the future. Warm Regards, The Distant Journeys Team

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Service rating : The UK office offered outstanding customer service. No request was too much trouble.
Product : We had never been on a tour before and did not know what to expect. The tour covered all the main areas in Australia we wanted to visit. It's hard to pick the highlights as everyday was packed with highlights but if we had to pick The Ghan, Uluru and Barrier Reef.


On 11-Sep-2018 the supplier responded:
Dear Mr AddeWe are so happy we finally got you and your family down to Australia. And even happier you all had a great time on our Wonders of Australia tour. We love the photograph too. Thank you so much for posting this along with your review. Great to see you all. Hopefully we'll have the pleasure of having you travel with us again. Warm Regards, The Distant Journeys Team

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Product:++

Service rating : They produced all the documentation well before we departed and all the information was very clear.
Product : The order in which we visited places was perfect and gave us a great introduction to the culture, history and geography of Australia.


On 11-Sep-2018 the supplier responded:
Thank you for posting a review on your recent holiday with us at Distant Journeys. We are delighted to hear you had a great time on our Wonders of Australia tour. Warm Regards, The Distant Journeys Team

Service :++
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Service rating : The whole experience with booking with Distant Journeys from start to finish was excellent. The office staff are helpful and experts in Australia and when you get to your various destinations all the guides are full of knowledge ,lovely people and can't do enough for you. Whilst in Australia our tour guide Silvia went everywhere with us which made everything so easy especially when booking trips and at the airports, also she was a funny,fun and totally professional and a joy to be leading our group.
I cannot recommend Distant Journeys enough and hope to book another trip with them in the future.
Product : The hotels were of a high standard as were the flights. A good choice of excursions. All the hotels were well situated .


On 13-Sep-2018 the supplier responded:
Thank for for leaving such a lovely review. We are so glad to hear you had a wonderful time with us in Australia. We hope we'll be fortunate to see you on another of our holidays sometime soon. Warm Regards, The Distant Journeys Team

Service :++
Product:++

Service rating : They were very helpful friendly & informative on phone. It was to hear from them before we left for holiday to see if we had everything in place.
Product : Very friendly helpful & informative


On 13-Sep-2018 the supplier responded:
Thank you for leaving a review of your experience with the Distant Journeys team. We are happy to hear you appreciated our pre holiday call to ensure everything was in order. Warm Regards, The Distant Journeys Team

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Service rating : Everything. This was an outstanding trip. We had an amazing experience. Trips and accommodation first class. Sylvia our tour guide was always available and happy to help. Great knowledge of Australia and its history. We had a lot of banter and humour which made us all bond as a group.
Product : Excellent. Loved everything about our amazing trip. Hotels all to a high standard. The ghan was so special. All the trips were first class. The bbq night with stargazing was spectacular. Great food and entertainment. Everyday was so different and equally outstanding.


On 13-Sep-2018 the supplier responded:
We are so happy to hear you had such a wonderful time with us is Australia. And so glad you enjoyed your experience on The Ghan. We hope we will have the opportunity of seeing you on another of our holidays in the future. Warm Regards, The Distant Journeys Team

Service :++
Product:++

Service rating : I have already emailed Distant Journeys with my testimony
Product : Excellent value. Excellent hotels. Excellent local guides and services.


On 12-Sep-2018 the supplier responded:
Dear Ms AstonThank you for positing a review on your recent experience with us on our Wonders of Australia tour. Delighted to hear that everything went well. Warm Regards, The Distant Journeys Team

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Product:++

Service rating : We have used Distant Journeys twice and both times they have been excellent.
New Zealand in 2016 and now Australia 2018. The choice of hotels, trips and all inclusions are fantastic value for money and the experience is wonderful. The tours guides and managers are very knowledgeable and thorough. The whole package is amazing.
Product : A fantastic experience and a fantastic country to explore,Brilliant !!!!


On 13-Sep-2018 the supplier responded:
Thank you so much for travelling with Distant Journeys for a 2nd time. We are delighted you had a wonderful time, this time in Australia. Hopefully we'll be able to see you on another holiday with us in the future. Warm Regards, The Distant Journeys Team

Service :++
Product:NYT

Fantastic trip, could not fault Distant Journeys. Everything was well organised, excellent tour guide and the balance of places visited, length of stay and freedom days was just right.

Service :++
Product:NYT

James was an excellent guide. We all adored him by the end of the trip. The itinery was very good. All included trips were great and although we booked elsewhere for extra excursions ( to save cost) we know that what Distant Journeys had on offer was certainly worth doing. We most definitely would recommend your company although unlikely to book again ourselves as we feel we covered all of the best of Australia

Service :++
Product:NYT

Would definitely book a distant journey holiday again