Service rating : Pleasant knowledgeable staff willing to answer all your queries & put your mind at rest.Product : all tours had been well checked out & covered everything you would wish to see.tour guide Jennie was a delight.hotels very good & well chosen except Melbourne.
On 16-Nov-2018 the supplier responded:Your kind words will be shared with the reservation team - who we are sure will be very pleased, thank you.
Service rating : They were very helpful and knowledgable.Product : The holiday was everything it promised to be in the brochure. No disappointments at all. Quite hectic but very well organised and great fun. Was worried when I booked that it wasn't a singles holiday but everyone was so lovely it was so easy to become part of the group yet still have the opportunity for some time on my own when preferred. Our guide, Jenni, was extremely knowledgable and helpful and lots of fun. Would definitely book with Distant Journeys again.
Service rating : Had a wonderful holiday. Everything went according to plan. Much thanks to Jenni for her excellent organisational skills and humour. The balance between the inclusive trips and freedom days made the holiday very enjoyable as it enabled us to have a choice in our activities. The itinerary itself was excellent and we had enough time at all the destinations.Product : See previous comments on holiday
Service rating : Very friendly and helpful, kept a check on things and even rang to check out mistakes we had made and correct them for us.Product : The trip was amazing, there was just so much to do and see.
Service rating : From first enquiry to booking, dealing with queries and then following up on returning home - everything was dealt with in a prompt and professional manner.Product : From arrival in Singapore, transfers to Australia, transfers within Australia and a homeward stopover in Hong Kong everything went seamlessly. All representatives were knowledgeable and dealt with any issues perfectly. A special mention, however, must be made to our guide throughout our stay in Australia, Jenni. She is a massive asset to Distant Journeys. All in all the holiday was even better than we anticipated. Would we use Distant Journeys again ? Undoubtedly?
Service rating : The customer service from Distant Journeys was perfect in every way. I phoned and asked for advice at different times of the day and sometimes at weekends. Every response I received was polite and always answered every query I had.Product : This was a holiday of a lifetime and lived up to all of my expectations every single time. Travel was arranged without any difficulty. Locations and the journeys between them were carefully thought out and had the minimum disruption and the maximum pleasure. Every excursion had been planned to gain the fullest explanation and interest. The courier Jenni was perfect in every way. I could not ask or expect more.
Service rating : Everything exceeded our expectatons but the customer service was particularly helpful, very friendly and knowledgeable about any questions we had.Product : Good value for money with a super tour leader who really ensured we had a great time.
On 05-Nov-2018 the supplier responded:Thank you for such a kind review of your experience booking a holiday with Distant Journeys. All of the team here are very pleased we could be of help.
Service rating : Nice to have a call on return from the holiday. Always very helpful.Product : Had a great holiday a lot of choices for excursions.
On 05-Nov-2018 the supplier responded:That's lovely to hear Ms Rayfield, we try to offer a variety of Freedom Day options to suit all tastes.
Service rating : Good customer service. Efficient and knowledgable.Product : Good choice of hotels. Ann was an excellent guide. Tour was well organised and all went smoothly.
On 02-Nov-2018 the supplier responded:We will be sure to pass your thoughts back to Ann, we're sure she will be as pleased as the team here in the UK to know you enjoyed your holiday with us.
Service rating : From the initial contact, booking and the email contact leading up to the holiday was faultlessProduct : An amazing and good value experience
On 01-Nov-2018 the supplier responded:I'm sure Ann will be thrilled with these comments Mr Humphris, and the rest of the team appreciate your positive review of your experience booking with Distant Journeys
Service rating : Great holidayProduct : Excellent delivery of holday by Ann Aston. Agenda was also very good.
On 01-Nov-2018 the supplier responded:We're glad you enjoyed the Wonders of Australia itinerary - Ann is certainly a knowledgeable Tour Manager!
Service rating : Excellent organisation. Friendly, well-informed staff.Product : Excellent holiday, lots of included items & a fantastic guide, Ann Aston.
On 01-Nov-2018 the supplier responded:We do try and include as many fantastic activities as we can, while giving our guests time to relax and follow their own interests - so glad that it worked out that way.
Service rating : All contact with the UK office was dealt with efficiently, they phoned back when they said they would.Product : Everything ran smoothly, except for the extra day on the Ghan, which was no fault of Distant Journeys. The hotels were generally in good locations, although some were in need of updating. The view from our room in Sydney was amazing, although we felt that we were on the wrong side of the bridge. Saw everything we wanted in Australia, a new highlight every day! Would travel with Distant Journeys again.
On 01-Nov-2018 the supplier responded:We really do appreciate your positive comments Mrs Woods, and it's wonderful to hear you managed to see everything you wanted to while in Australia. The view at our Sydney hotel is really something quite special, and hopefully your extra night on The Ghan, though unplanned, was enjoyable too. We look forward to welcoming you on another Distant Journeys holiday again soon.
Very helpful and gave good advice
On 10-Oct-2018 the supplier responded:That's lovely to hear Miss Bell, our team are very grateful you found them so helpful.
Service rating : Every enquiry answered promptly and knowledgeably. Never made to feel a nuisance.Product : Brilliant holiday, meticulously planned to give the best experience and a wonderful holiday. Pam was the best tour manager and companion. Nothing was too much trouble for her and she could not have been more helpful.
On 10-Oct-2018 the supplier responded:Thank you for your glowing review Dr Parry, we are sure Pam will be delighted to hear you thought so highly of her and we will certainly pass this back to her.
Service rating : UK office was brilliant at all stagesProduct : An extensive journey through Australia taking in all the sights with optional tours at each point ... loved the attention to detail such as own area with champagne and nibbles at Ayers Rock to watch the sunset and a tour guide who always said yes to every request
On 10-Oct-2018 the supplier responded:The review of your holiday is lovely to read Mr Newman, we're glad that the little touches such as Sunset at Ayers Rock were enjoyed. Thank you for travelling with us.
Service rating : Great service rang when got back.Product : Really great tour saw everything we wanted good tour manager Pam.
On 10-Oct-2018 the supplier responded:Thank you for such a positive review Mrs Boyens, you certainly packed a lot in to your holiday!
Service rating : Yes would use and recommend them again. Extremely well organised with everything running smoothly as planned. Great way to see such a big country in a relative short time.Product : Amazing adventure managing to see so much in a relative short space of time.
On 24-Sep-2018 the supplier responded:Thank you Ms Cardovillis, how lovely to hear your holiday described as an ' exciting daily adventure'! We're delighted that you enjoyed your holiday with us, and look forward to welcoming you on another Distant Journeys holiday soon.
Service rating : excellentProduct : This was the third holiday with distant journeys and each was well organised and good value for money
On 11-Sep-2018 the supplier responded:Dear Mr Shorter We have been delighted to have you travel on our Wonders of Australia tour for the second time. Thank you for travelling with us and we hope to have the pleasure of having you travel with Distant Journeys again. Warm Regards, The Distant Journeys Team
Service rating : Had superb service from the office - any question was answered promptly putting us at ease.Product : This was a fantastic holiday and included all the must sees of Australia!! Everything was seamless and the Tour Manager who joined us in Australia was enthusiastic and energetic in ensuring that we had a fantastic time. She was very informative and knowledgeable. How she is remembered all the information was mind blowing! One of the main highlights lalthough it sounds silly was the view from our hotel room in Sydney - a really good choice of hotel.
On 11-Sep-2018 the supplier responded:Dear Mrs DownesSo happy to hear you had a fantastic time on our Wonders of Australia tour and thank you for leaving a review of your experience with Distant Journeys. Your right the views of Sydney harbour really are amazing aren't they. We hope to have the pleasure of seeing you on a Distant Journeys tour in the future. Warm Regards, The Distant Journeys Team
Service rating : The UK office offered outstanding customer service. No request was too much trouble.Product : We had never been on a tour before and did not know what to expect. The tour covered all the main areas in Australia we wanted to visit. It's hard to pick the highlights as everyday was packed with highlights but if we had to pick The Ghan, Uluru and Barrier Reef.
On 11-Sep-2018 the supplier responded:Dear Mr AddeWe are so happy we finally got you and your family down to Australia. And even happier you all had a great time on our Wonders of Australia tour. We love the photograph too. Thank you so much for posting this along with your review. Great to see you all. Hopefully we'll have the pleasure of having you travel with us again. Warm Regards, The Distant Journeys Team
Service rating : They produced all the documentation well before we departed and all the information was very clear.Product : The order in which we visited places was perfect and gave us a great introduction to the culture, history and geography of Australia.
On 11-Sep-2018 the supplier responded:Thank you for posting a review on your recent holiday with us at Distant Journeys. We are delighted to hear you had a great time on our Wonders of Australia tour. Warm Regards, The Distant Journeys Team
Service rating : The whole experience with booking with Distant Journeys from start to finish was excellent. The office staff are helpful and experts in Australia and when you get to your various destinations all the guides are full of knowledge ,lovely people and can't do enough for you. Whilst in Australia our tour guide Silvia went everywhere with us which made everything so easy especially when booking trips and at the airports, also she was a funny,fun and totally professional and a joy to be leading our group. I cannot recommend Distant Journeys enough and hope to book another trip with them in the future.Product : The hotels were of a high standard as were the flights. A good choice of excursions. All the hotels were well situated .
On 13-Sep-2018 the supplier responded:Thank for for leaving such a lovely review. We are so glad to hear you had a wonderful time with us in Australia. We hope we'll be fortunate to see you on another of our holidays sometime soon. Warm Regards, The Distant Journeys Team
Service rating : They were very helpful friendly & informative on phone. It was to hear from them before we left for holiday to see if we had everything in place.Product : Very friendly helpful & informative
On 13-Sep-2018 the supplier responded:Thank you for leaving a review of your experience with the Distant Journeys team. We are happy to hear you appreciated our pre holiday call to ensure everything was in order. Warm Regards, The Distant Journeys Team
Service rating : Everything. This was an outstanding trip. We had an amazing experience. Trips and accommodation first class. Sylvia our tour guide was always available and happy to help. Great knowledge of Australia and its history. We had a lot of banter and humour which made us all bond as a group.Product : Excellent. Loved everything about our amazing trip. Hotels all to a high standard. The ghan was so special. All the trips were first class. The bbq night with stargazing was spectacular. Great food and entertainment. Everyday was so different and equally outstanding.
On 13-Sep-2018 the supplier responded:We are so happy to hear you had such a wonderful time with us is Australia. And so glad you enjoyed your experience on The Ghan. We hope we will have the opportunity of seeing you on another of our holidays in the future. Warm Regards, The Distant Journeys Team
Service rating : I have already emailed Distant Journeys with my testimonyProduct : Excellent value. Excellent hotels. Excellent local guides and services.
On 12-Sep-2018 the supplier responded:Dear Ms AstonThank you for positing a review on your recent experience with us on our Wonders of Australia tour. Delighted to hear that everything went well. Warm Regards, The Distant Journeys Team
Service rating : We have used Distant Journeys twice and both times they have been excellent.New Zealand in 2016 and now Australia 2018. The choice of hotels, trips and all inclusions are fantastic value for money and the experience is wonderful. The tours guides and managers are very knowledgeable and thorough. The whole package is amazing.Product : A fantastic experience and a fantastic country to explore,Brilliant !!!!
On 13-Sep-2018 the supplier responded:Thank you so much for travelling with Distant Journeys for a 2nd time. We are delighted you had a wonderful time, this time in Australia. Hopefully we'll be able to see you on another holiday with us in the future. Warm Regards, The Distant Journeys Team
Fantastic trip, could not fault Distant Journeys. Everything was well organised, excellent tour guide and the balance of places visited, length of stay and freedom days was just right.
James was an excellent guide. We all adored him by the end of the trip. The itinery was very good. All included trips were great and although we booked elsewhere for extra excursions ( to save cost) we know that what Distant Journeys had on offer was certainly worth doing. We most definitely would recommend your company although unlikely to book again ourselves as we feel we covered all of the best of Australia
Would definitely book a distant journey holiday again
Service rating : Excellent service , friendly and helpful staff .answered every question and phoned back when they said they would.Product : Jenny (in Photo) was an excellent tour guide. She really helped to make our holiday. My mum was a bit dubious about going as she needs a wheelchair now. But Jenny was always their to help ! Lovely people on our tour and all very friendly . The itinerary was incredible and well worth the money. Hotels were superb and excellent choices.Would defiantly recommend this holiday and Distant Journeys . A incredible experience all round .
Service rating : Very well organised and smoothly run. Friendly and helpful staff. Would recommend to friends.Product : Thoroughly enjoyed it. Great experience. Trip of a lifetime to celebrate our ruby anniversary.
Service rating : The service provided in the UK prior to the trip was superb and all staff were kind and helpful. The flexibility they provide for the choice of UK airports, stop over options, etc. must require them hard work for the benefit of customers. The itinerary covers all the highlights/must-see places in Australia and the introductory tour of each city and essential events (such as Great Barrier Reef activities, Sydney Harbour lunch cruise) were included in the price. There were ‘freedom days’ in each stop with offer of a variety of optional tours that I found worth taking although personally I wanted one more free day in Sydney. I found later that I could stay longer than the official itinerary and Distant Journey could have arranged my return flights accordingly – another flexibility. The guide *** adviser in Australia was very good – knowledgeable and helpful with sense of humour. Written daily schedule was very useful including times of crucial points such as wake-up call that was arranged by her when everybody acts together the following day. I would consider taking other tours organised by them and recommend them to others.Product : The service provided in the UK prior to the trip was superb and all staff were kind and helpful. The flexibility they provide for the choice of UK airports, stop over options, etc. must require them hard work for the benefit of customers. The itinerary covers all the highlights/must-see places in Australia and the introductory tour of each city and essential events (such as Great Barrier Reef activities, Sydney Harbour lunch cruise) were included in the price. There were ‘freedom days’ in each stop with offer of a variety of optional tours that I found worth taking although personally I wanted one more free day in Sydney. I found later that I could stay longer than the official itinerary and Distant Journey could have arranged my return flights accordingly – another flexibility. The guide *** adviser in Australia was very good – knowledgeable and helpful with sense of humour. Written daily schedule was very useful including times of crucial points such as wake-up call that was arranged by her when everybody acts together the following day. I would consider taking other tours organised by them and recommend them to others.
Service rating : Helpful, efficient and polite service at all times.Product : This was our first holiday with Distant Journeys and the tour [ Wonders of Australia ] exceeded expectations. Everything was exactly as advertised and all the accommodation was first class. Our Tour Manager was excellent and made our holiday into a memorable experience. Would definitely recommend 'Distant Journeys' to anyone who is considering an Australian Tour.
Service rating : Excellent itinerary and a great guide with James. McCallumProduct : Good value.However need to make sunset at Ayers Rock more clear. The sunrise and sunset viewing is with the sun behind you and not behind the rock itself.
Service rating : Very friendly and helpful staff, nothing seemed too much trouble. They offered interesting hints and tips to make the journey more comfortable and memorable, e.g. extended stay overs, what to wear or to buy, they had such good practical knowledge of every aspect of the tour which we found reassuring. For us the whole event was effortless they did it all and they did it well. Our only disappointment was that rarely could the vendors provide a complete gluten free option as promisedA special mention to the Al Jaddaf Hotel in Dubai where we stopped over for two nights before going home, a shining example of hospitality and how to provide a gluten free diet. From the time we entered the hotel the receptionists were pleasant and accommodating. We met Jacob the Chef of the main restaurant, he went out of his way to provide us with a delicious 3 course gluten free meal. On the second evening he recommended we visit the Steak House in the Hotel as the main restaurant was full due to the Ramadan Season. When we arrived at the Steak Restaurant Chef Nicholas re assured us the meal was suitable for Coeliac as he planned, prepared and served us a 3 course meal which was above and beyond our expectations. After staying over in Singapore and Australia, Al Jaddaf Hotel in Dubai really delivered what they promised, their hospitality was second to none and should be the Distant Journey standard Our highlights of the trip were the Hot Air Balloon ride in Alice Springs - exhilaratingBBQ evening in Alice Spring, which was so much funThe GhanThe Vineyards in Adelaide The City tours were great, Sylvia our guide was knowledgable, helpful and great company to be withProduct : Well thought out trip, brilliantly organised
Service rating : Yes I wouldProduct : All good, excellent manners
Service rating : Office excellent - information very good and they kept us up to dateProduct : Virtually the whole holiday was first-class-locations for accommodation,travel,courier except HongKong.We had a great holiday and met some lovely people
Service rating : Organisation of whole tour was excellent . Itinerary was well thought out.Product : Excellent . James our guide was second to none. A great experience.
Service rating : All contact was polite, friendly, helpful and knowledgable. We were made to feel confident in our choice of holiday and could relax as everything was taken care of. We would definitely recommend them and hope to use them in the future.Product : This holiday fulfilled all our expectations and more. Everything had been thought of and all we had to do was relax and enjoy ourselves.
The Wonders of Australia Tour was the most amazing 22 day experience. I enjoyed every single day. There was such a variety of experiences on offer, with free days to chill, go on Distant Journey trips or do your own thing. Jenni, the tour guide in Australia, was knowledgeable, helpful and fun - the organisation & information she provided for each section of the tour was excellent (as was the information provided by Distant Journeys prior to leaving UK). I was the only lone traveller in the group, but that was not a problem for me, as everyone was very friendly. The Singapore tour guide, Desmond, was also very good & provided helpful suggestions for food & entertainment during the 2 days in Singapore.
Service rating : Distant Journeys service was exceptional in all areas. Prepared to answer any questions no matter how trivial they werePerfectProduct : This holiday exceeded my expectations. Every Wow was followed by another Wow.The services of Desmond in Singapore and James in Australia were excellent. So knowledgeable interesting and entertaining. You couldn't have asked for any betterBe prepared to try to stay awake for the Melbourne City tour. Hard after a night flight. Perhaps an early book in and a couple of hours rest would have helpedPlus, not Distant Journeys fault. The Hong Kong Hotel has nowhere to sit apart from in the bar. They will not let you sit there without a drink. They ask you to leave!! Sometimes just want to sit Overall would definitely take another trip with this companyGreat group of travel companions
Service rating : Yes I would recommend their friendly service, always very helpful and we were contacted and kept up to date when necessary. Brilliant itinerary etcProduct : The holiday of a lifetime, well organised with excellent travel reps. Jenni was an absolute star who made our time in Australia amazing. Every detail was covered from luggage to and from the airport, she was always in reception to see we were picked up for trips, whether she was leading them or not, and she was such good company. We have made several long haul holidays but have never been looked after so well before. The holiday was excellent value and the choice of places to visit was phenomenal. The Ghan trip was wonderful and the view from the North Harbour hotel in Sydney was to die for. Thanks for an incredible holiday.
Service rating : The entire holiday was excellent from start to finish. Pre-tour information and office staff were very helpful.Tour guide Jenni was extremely helpful. The hotels ranged from very good to excellent with location and comfort being a major plus.Both stopovers (Singapore and Dubai) added another dimension to the holiday and the organisation of the tour helped to eliminate much of the pressure that travelling can bring. For example, luggage was collected from hotel rooms and taken to the airport for the next part of the tour.As first timers on an organised tour of this kind and size we would have no hesitation in recommending Distant Journeys "Wonders of Australia" as it represents superb value for money.Product : Superb value for money on a never to be forgotten holiday.
Service rating : All the travel arrangements were perfectly executed from luggage porterage to airport checkinProduct : Ideally selected trips and tours
Service rating : Always helpful.Product : The whole tour ran like clockwork. Hotels great, all journeys on time and local manager excellent.
Service rating : This was an excellent holiday. It was full of really special highlights. Everything was meticulously organised. We didn’t experience one hiccup. We were vEry pleased with the standard of hotels, transport, couriers and in particular our excellent tour guide Jenni Brown.Product : Brilliant in every respect. We visited all the major iconic features of Australia with a tour guide par excellence.
Service rating : It was well organised and everything went smoothly.Would definitely recommend to friendsProduct : Wonderful experience. Would consider booking with Distant Journeys again
Service rating : From our initial call in response to a newspaper advert we found everyone very helpful and knowledgeable. A very good experience.Product : We wanted a holiday of a lifetime and boy did we get it, everything was absolutely brilliant, can,t fault anything, everyday was a new experience. We went to Singapore on the way out what a country had a great couple of days with Dennis a really good guide and showed us plenty to do in our free time. Then on to Australia met at Melbourne airport by Alex (he must be the best guide in Aus. funny, knowledgeable and above all great company). Everything from the city visits the trip on the Ghan and trip to the Karunga rain forest exceeded our expectations but when you get to Sydney nothing prepares you for the view from your room at the Harbour View Hotel it,s what you see on postcards of Sydney. There is so much more I could add from vineyard visits, outback barbies etc. We had a stopover in Hong Kong on the way home, another very good visit, city tour and visit to Victoria mountain very good. One more thing when in Sydney if you have got the nerve the Harbour Bridge Climb is a must, it is the experience of a lifetime, wow!. Thanks to everyone at Distant Journeys you gave us everything we wanted and much more, well done.
Service rating : Out trip was well organised from the meet and greet at the airport in Singapore through to Sydney. I would have stayed the additional 2 days at the end of the holiday had i KNOWN THE FLIGHT HOME WOULD HAVE BEEN SO LONG. This should be highlighted in your future brochures.Product : Every city was a highlight We would have liked an extra day in each.Disappointed in the Barrier Reef