Service rating : Faultless service, would recommend to anybody, excellent holiday, superb tour guides,Product : Nothing else I could give, five being the highest.
What an epic trip, covered a range of places and was led so well by Ann. Yes I would travel again with distant journeys
Service rating : Superb service from the office staff and on tour. Great value with little extras included to really make it special. Generally very good and convenient hotels and superb service from their staffs. I must recommend this company to others, we will travel with them again to other destinations.Product : Almost everything was perfect with the exception of the start in Melbourne and the hotel there. After that all was very good. Ann Aston was superb throughout. A charming person with excellent admin skills. We really felt looked after and fully informed throughout.
On 17-May-2019 the supplier responded:Thank you for such kinds words regarding your holiday to Australia and it is always the highest compliment when guests recommend us to their friends and family. We look forward to welcoming them, and yourselves, on a Distant Journeys holiday in the future.
On 17-May-2019 the supplier responded:Your Tour Manager, Ann, regularly receives such praise and we know our guests are in great hands with her leading a group. Thank you for your feedback regarding your hotel in Melbourne, which we will be changing for the forthcoming season as the hotel is currently in the process of being converted into apartments.
Service rating : Excilent hotels, well informed guides helpful at all times,Product : Very good value would recommend Wonders of Australia Tour to friends
On 17-May-2019 the supplier responded:All of our hotels are carefully selected, and so kind of you to speak highly of your Tour Managers and guides.
On 17-May-2019 the supplier responded:It's always the best compliment to our holidays when our guests recommend us to friends and family - we look forward to welcoming them on a Distant Journeys holiday in the future.
Everything - a marvellous holiday
On 17-May-2019 the supplier responded:We're very glad we could help you enjoy your 'marvellous holiday' in Australia.
The organisation of our trip was excellent, if you could have arranged better weather for Cairns it would have been ideal! Disappointment was caused by the weather only and nothing to do with Distant Journeys. We would certainly recommend your company & who knows we may travel with you again.
On 09-May-2019 the supplier responded:While we can arrange many things on our tours, unfortunately the weather is not one of them! We are certainly glad that bad weather in Cairns didn't hamper your enjoyment of your holiday and we look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : Excellent customer service, friendly and helpful personnel. We would definitely recommend Distant Journeys and use them again ourselves.Product : Well thought out and presented tour. Great accommodation and a friendly and professional tour guide.
On 01-May-2019 the supplier responded:That is very kind of you to say so, thank you. We look forward to welcoming you on another Distant Journeys holiday in the future.
On 01-May-2019 the supplier responded:Happy to hear you had an enjoyable time on your Wonders of Australia tour, as we are sure your Tour manager will be, too.
great organisation and customer care. the only downside was the flight times to and from the Bangkok add on.
On 23-Apr-2019 the supplier responded:Very glad you had an enjoyable holiday, apart from the flights to/from Bangkok. Unfortunately, with the airlines we use, these are the only flight times in and out of Bangkok. We hope it didn't impact your time there.
Service rating : The office answered all of our questions and the call on return is a great touchProduct : We booked this as a holiday of a lifetime and it surpassed all our expectations. Sylvia our tour guide had a wealth of knowledge and contacts beyond belief as the quick dash on ocean road tour to see the koala in a tree demonstrated. We enjoyed all the trips both included and freedom day tours and going off track was also accomated when she could as in the quick dash to Harry's pie van in Sydney. Everything went as it was planned to and you get used to the wake up calls! We still cannot believe just what iconic images places and tales we have experienced. We were with a wonderful group of 24 people which less than normal and we think this was just the right amount in a group. We would recommend Distant journeys to anyone and would use them again
On 23-Apr-2019 the supplier responded:Customer service is very much at the heart of what we do here at Distant Journeys, so thank you for your kind words.
On 23-Apr-2019 the supplier responded:We're delighted to hear that your Wonders of Australia tour exceeded your expectations; from the review of your holiday it certainly sounds like you had a wonderful time - including the pies! We look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : The whole trip was brilliantly organised and professionally delivered. No stone went unturned to ensure that we customers had a wonderful time.I would certainly recommend Distant Journeys and the only reason that we are unlikely to book with them again is that it is doubtful whether we would take on such an epic holiday in the future.Product : Fantastic range of locations throughout the whole trip
On 16-Apr-2019 the supplier responded:Well, Mr Lissimore, what wonderful praise. Thank you for this positive review of your holiday with us. We would certainly welcome you back should you decide to join another of our tours in the future.
On 16-Apr-2019 the supplier responded:Very kind words Mr Lissimore, we are glad you enjoyed your holiday with us.
Service rating : Would recommend again. Well-informed representatives. Nothing too much troubleProduct : good varied itinerary. Website time-consuming. Mostly excellent hotels. Excellent tour captains (3) contrasted with one below average
On 12-Apr-2019 the supplier responded:It is lovely to hear that our guests would recommend us to friends/family, thank you.
On 12-Apr-2019 the supplier responded:We are glad you enjoyed your holiday with Distant Journeys, you certainly managed to fit plenty in. Thank you for your feedback regarding the website, this has been passed on to our technical team; and we will be liaising with our agents regarding the Tour Managers and Coach Captains.
Service rating : Pre holiday service excellent. Post holiday phone call unique in my experience. Tour Manager services in Australia exceptionally good - tour manager/driver in New Zealand not so good (too much for one person in my opinion.Product : Some hotels were not good enough (Mercure in Melbourne, Regal Kowloon), most were fine but should have matched the standard of those when we were upgraded (Ayers Rock Resort and Frans Joseph). Some optional tours were very poor value (Hong Kong island)
On 12-Apr-2019 the supplier responded:Thank you for your feedback Mr Rendell, your comments have been noted regarding the some of your hotel stays. As my colleague mentioned over the telephone, the hotel upgrades you received are given where possible when there is availability for the whole group; as we offer 4* hotels as standard.We will also be liaising with our agents in Hong Kong regarding the Island tour.
Service rating : Easy to speak to someone in person. Phoned us to wish us a good holiday and rang after to find out how the holiday went. Nice touch.Product : Very well organised, pace just right and every attention to detail thought about.
On 10-Apr-2019 the supplier responded:Thank you Mrs Brooks, it's lovely to read your kind words. As a small team, we do take pride in our customer service as we feel it's such an important part of a holiday.
All the organisation was spot on, tour director particularly helpful.Yes would recommend to anyone,content and organisation excellent.
On 08-Apr-2019 the supplier responded:Thank you so much for your kind review; we do appreciate you taking the time to do this, and we're pleased you had an excellent holiday!
Organisation was good. Hotel in Melbourne was too far out of town.When the Ghan train failed to operate through no fault of Distant Journeys, their re-organisation of travel was fast and efficient but there was no recognition of the extreme disappointment we all felt. A free excursion or free drinks at the final lunch would have been a nice gesture.
On 05-Apr-2019 the supplier responded:Thank you for your feedback. We were naturally very disappointed you were unable to travel on The Ghan due to the derailment of another train. We’re delighted to hear the re-organisation worked well and we are pleased The Ghan arranged a full refund for all our guests.
Service rating : The rep Danielle Munro organised all the airport transfers seamlessly. She took care of everyone in the group. She arranged doctors appointments for at least a couple of people Including myself). No matter what time our tours were leaving at or how many were going on them, she was there to see us off. I am aware of someone loosing a camera and she traced the taxi that had taken them to the wharf and also a car within the wharf that had given them a lift and found it for them,Product : Just so well organised and choice of optional extra tours excellent.
On 05-Apr-2019 the supplier responded:Thank you very much for your review, and we're pleased that Danielle looked after you all so well. Best wishes.
Service rating : Very friendly and happy to help with queries/concerns.Product : Well organised trip allowing lots of free time if desired or choice of excursions to buy into. As single person did feel mealtimes difficult at times, not much opportunity to socialise with group due to above choice of intinerary.
On 05-Apr-2019 the supplier responded:Thank you very much for your kind words and for taking the time to write your review.
I could not fault this holiday in any way. First class tour directors in Australia, Singapore and Hong Kong. My only comment is we would have liked a bit longer in Sydney. Great memories of climbing Sydney Harbour bridge, the Ghan train, just a few of many.
On 05-Apr-2019 the supplier responded:Thank you so much for your kind review. We're delighted you enjoyed your holiday and well done on climbing the Sydney Harbour Bridge!
Service rating : Well organised and good itinerary, everything you needed in a holiday of a life time. Distant journey always responded to emails quickly.Product : Good value for money done so much
On 04-Apr-2019 the supplier responded:Thank you very much for your review and your kind words; we're really glad you had the holiday of a lifetime!
Service rating : Excellent service great help from all the staff in the uk office all queries answered to our satisfaction.Thanh you.Product : Excellent holiday great tour manager daniell very informative and good at her job always on hand if any problems arose,great tour good tours and great optional tours as well.Good choice of hotels great location.Maybe could have done with an extra day in each location, the Ghana train journey was fantastic thanks.
On 04-Apr-2019 the supplier responded:That's great to hear, thank you so much for your review and we're glad you had an enjoyable holiday.
Service rating : Good communication and advice from all staffProduct : lovely experience saw all that we were supposed to-excellent travel manager
On 04-Apr-2019 the supplier responded:Thank you for your kind review. We're very pleased you had a lovely holiday.
Service rating : The tour was well planned to cover a wide range of experiences. The organisation was first class. Unfortunately a freight train derailment caused our trip on The Ghan to be cancelled. DJ managed to get all the tour on a flight to Adelaide the following day, which minimised disruption to the rest of the tour. Disappointing, but no fault of DJ. As our Tour Manager Alison said, this was a tour not a holiday, but what a tour. Excellent value for money.Product : Walking into the bedroom in Sydney and seeing the harbour in the picture window summed up the awesome sights on this tour. Magical places.
On 03-Apr-2019 the supplier responded:Thank you for your kind review. We appreciate how disappointing it must have been to miss out on the Ghan, but we're glad the disruption to your tour was minimised and you had an enjoyable tour. Best wishes.
Itinery, hotels & tour manager all first class. Would definitely consider going with Distant Journeys again.
On 02-Apr-2019 the supplier responded:Thank you very much for your kind review, and we're pleased you had a 'first class' holiday!
Very well organised, we crammed so much into 3 weeks
On 16-Mar-2019 the supplier responded:Thank you for your kind comments. We are pleased you found our tour well organised, and hope we may be able to welcome you on another tour in the future.
Service rating : Very well organised, good hotels, very varied itinerary.Product : Did all that was in the itinerary and more!!
On 16-Mar-2019 the supplier responded:Thank you for your kind comments. We are so glad you enjoyed your tour of Australia and we really appreciate you taking time to write a review.
Service rating : Perfectly organised, extremely well informed and friendly guide, excellent hotels. Would highly recommend 😊Product : Absolutely loved the trip. Lovely group of people and fantastic experiences
On 16-Mar-2019 the supplier responded:Thank you for your lovely comments. We are so glad you had the trip of a lifetime, and we really appreciate you taking time to write a review.
Service rating : PossiblyProduct : Some of hotels good have been better
On 16-Mar-2019 the supplier responded:Thank you for your feedback, we do appreciate you taking the time to do this.
Service rating : Staff in Ormskirk were extremely helpful in the planning stage (e.g. with booking flight seats in advance & answering our questions on the holiday. All advance paperwork was clear/concise & timely.Product : Great balance of cities & towns visited and of organised activities & free time to explore. Excellent experienced tour manager in Australia made sure we optimised our time in each location. Good hotels throughout & seamless well organised internal travel including Ghan train which was a highlight
On 14-Mar-2019 the supplier responded:Thank you very much for such lovely comments and for taking time to send this review. We are delighted you enjoyed your tour and we agree that the Ghan is a real highlight of the holiday! Best wishes.
Service rating : During numerous phone calls to the office there was only helpful and knowledgeable advice.I would recommend this company without reservations.Product : The pace and value for this tour was without comparison.Excellent.
On 14-Mar-2019 the supplier responded:Thank you so much for your review and your kind words. We are delighted you would recommend us to others, and we are glad you enjoyed your tour to Australia - thank you once again!
Service rating : All of my contact with the UK office was handled with prompt professionalism .Product : Excellent organisation on the holiday of a lifetime.
On 06-Mar-2019 the supplier responded:Thank you for taking the time to review your Distant Journeys holiday, it's always a pleasure to hear our guests have enjoyed their trip - and it certainly sounds like you did. We hope to be able to welcome you on another Distant Journeys holiday in the future.
An experience of a lifetime! From initial booking to arrival home. Organisation and attention to detail was perfect. The extensive itinerary covered everywhere and everything we wanted to see. This tour delivered the right mix of iconic Australian cities, outback and coastal experiences. Information was clear and the mix of freedom days with a packed itinerary was right. The use of internal flights and the Ghan Train allowed us to see so much more. The attention to detail was outstanding, the tour guide Pam was superb and very knowledgable and the standard of hotels and tours excellent. Stop overs in Singapore and Hong Kong added to the most unforgettable holiday.
On 13-Feb-2019 the supplier responded:Thank you so much for such a positive review of your holiday Miss Ludford. We are delighted to hear it lived up to your expectations and experience all that Australia has to offer. Your comments will of course be passed on to Pam, who will undoubtedly be glad to have helped make your holiday so enjoyable.
Service rating : Well done for putting my holiday togetherProduct : If it wasn’t for distant journeys I wouldn’t have seen what we have done
On 13-Feb-2019 the supplier responded:You are very welcome Mrs Bamford! We are pleased you had such an enjoyable holiday and we look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : Or guide, Jenni, was fantastic! All the travel arrangements, including transfer of cases etc were so smooth as were the arranged trips. Personally I would have preferred less time in Cairns and more time in Sydney.Product : I don't think anything is ever perfect, hence four stars but this holiday was amazing and I would definitely use Distant Journeys again.
On 13-Feb-2019 the supplier responded:Mrs Rolinson, thank you for this review of your holiday. We're very pleased we could be a part of your trip of a lifetime!
Service rating : It was well organised and we were looked after.Product : It appeared to be good value.
On 05-Mar-2019 the supplier responded:Thank you for you kind comments, our tours are thoroughly researched and so I'm glad this came across in the organisation.
Service rating : Answered every query that l had, nothing was to much trouble, I would recommend themProduct : Everything was well planned out, our tour operator jenni was excellent
On 05-Mar-2019 the supplier responded:Thank you for your thoughtful comments Mrs Lundy, it is always lovely to hear that a guest would recommend us fro our customer service - as well as our holidays of course!
Service rating : Staff were knowledgable, efficient and very helpful;.Product : A well planned, balanced tour.
On 05-Mar-2019 the supplier responded:Very glad to hear you enjoyed your tour with us Mr Colin. Our staff take every opportunity for knowledge development of our holidays and their locations, and it is always good to hear that this has been appreciated.
Service rating : Friendly, helpful and efficient.Product : Well organised tour with unforgettable experiences.
Service rating : Very good experience of liaising with Distant Journeys. Helpful and responsive staff.Product : Excellent itinerary - one excitement after the other. Well organised Tour Guide - very helpful and professional.
Service rating : Had to chase a few flight details etc but on the whole service was excellent and you highly recommend Distant JourneysProduct : Excellent from start to finish - Hotels very good and Pam our tour guide could not do enough for us In fact the whole group we travelled with along with our drivers/tour guide were one big happy family excellent and would think twice about doing it all over again - maybe take in New Zealand - would be the icing on the cake.
Service rating : Very efficient and friendly staff. Nothing too much trouble. Very informative and knowlegable about our tourProduct : Excellent value for money. Well worth every penny. Deffo use Distant Journey's again. Met really nice people. Wonderful holiday of a lifetime
Service rating : Excellent service from start to finish. U.K. office dealt with every query with courtesy and professionalism. This followed through to every detail of the tour and our tour manager. Would recommend them without a shadow of a doubtProduct : Everything went without a hitch. Excellent value for money
Distant Journeys gave us a holiday that we will never forget. From the planning stage,right through to the holiday itself, we got help with everything, can’t thank you enough. All the hotels were excellent and well located. All the interconnection flights were well sorted. Our tour guide Alison Diddams was brilliant. She was witty, Knowledgable, helpful at the airports helping us checking in, and got us to gel together as a group. Hope that some time in the future we will be in touch to book another journey. Keep up the hard work you have earned it. Brilliant
Service rating : The whole holiday was amazingProduct : The service was great and the hotels were freat
Service rating : Pleasant knowledgeable staff willing to answer all your queries & put your mind at rest.Product : all tours had been well checked out & covered everything you would wish to see.tour guide Jennie was a delight.hotels very good & well chosen except Melbourne.
On 16-Nov-2018 the supplier responded:Your kind words will be shared with the reservation team - who we are sure will be very pleased, thank you.
Service rating : They were very helpful and knowledgable.Product : The holiday was everything it promised to be in the brochure. No disappointments at all. Quite hectic but very well organised and great fun. Was worried when I booked that it wasn't a singles holiday but everyone was so lovely it was so easy to become part of the group yet still have the opportunity for some time on my own when preferred. Our guide, Jenni, was extremely knowledgable and helpful and lots of fun. Would definitely book with Distant Journeys again.
Service rating : Had a wonderful holiday. Everything went according to plan. Much thanks to Jenni for her excellent organisational skills and humour. The balance between the inclusive trips and freedom days made the holiday very enjoyable as it enabled us to have a choice in our activities. The itinerary itself was excellent and we had enough time at all the destinations.Product : See previous comments on holiday
Service rating : Very friendly and helpful, kept a check on things and even rang to check out mistakes we had made and correct them for us.Product : The trip was amazing, there was just so much to do and see.
Service rating : From first enquiry to booking, dealing with queries and then following up on returning home - everything was dealt with in a prompt and professional manner.Product : From arrival in Singapore, transfers to Australia, transfers within Australia and a homeward stopover in Hong Kong everything went seamlessly. All representatives were knowledgeable and dealt with any issues perfectly. A special mention, however, must be made to our guide throughout our stay in Australia, Jenni. She is a massive asset to Distant Journeys. All in all the holiday was even better than we anticipated. Would we use Distant Journeys again ? Undoubtedly?
Service rating : The customer service from Distant Journeys was perfect in every way. I phoned and asked for advice at different times of the day and sometimes at weekends. Every response I received was polite and always answered every query I had.Product : This was a holiday of a lifetime and lived up to all of my expectations every single time. Travel was arranged without any difficulty. Locations and the journeys between them were carefully thought out and had the minimum disruption and the maximum pleasure. Every excursion had been planned to gain the fullest explanation and interest. The courier Jenni was perfect in every way. I could not ask or expect more.
Service rating : Everything exceeded our expectatons but the customer service was particularly helpful, very friendly and knowledgeable about any questions we had.Product : Good value for money with a super tour leader who really ensured we had a great time.
On 05-Nov-2018 the supplier responded:Thank you for such a kind review of your experience booking a holiday with Distant Journeys. All of the team here are very pleased we could be of help.