Service :++
Product:NYT

All arrangements were very well organised and the paperwork professional.
A caring and good service was apparent throughout. The itinery was very well balanced.


On 17-May-2019 the supplier responded:
Thank you for your kind review, it is a joy to know our guests feel well taken care of both prior to and during their holiday.

Service :++
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Service rating : Good communication with customer.
Product : Overall a balanced and an enjoyable tour.


On 17-May-2019 the supplier responded:
We are very happy to hear you have had an enjoyable holiday in Australia with us.

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Service rating : From start to finish the whole trip, including planning and adding our requests, and the trip itself was seamless. Just a fantastic experience, brilliant guide, and nice fellow travelers. The value for money was great, and extra excursions the same price as you could buy yourself.
Product : As above. Just fantastic.


On 16-Apr-2019 the supplier responded:
It's wonderful to read you had such a good time while in Australia and that you found it good value for money, something we do strive for. Very happy we were able to help in planning your 'brilliant tour'!

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Service rating : Every one at the office was very helpful both before the holiday and afterwards. We received our cheque for the trip we were unable to participate on during to the weather on the Great Barrier Reef on the day we were due to partake. The telephone call upon our return from the holiday was very nice to be welcomed back to the UK.
Product : Although a very long trip we thoroughly enjoyed the holiday in both the stopover in Singapore and the main holiday itself. (our other stopover in Hong Kong on the way home, we didn't really like - too high rise claustrophobic and crowded in places). We got to see a lot of the countryside, cities, wildlife and some of the most amazing icons such as Uluru. My wife got to cuddle a koala, which was also something she had been wanting to do for a long time. Also going over to Rottnest Island near Perth was wonderful, to see the Quokkas. Kangaroo Island was also very good, seeing the Penguins returning from the sea. The Ghan was an experience not to be missed. Sydney one of my must visit cities, and the other cities were equally as good. We would have preferred maybe extra days in Sydney instead of the Hong Kong stopover, as there were still a lot of things we did not get a chance to see or do.


On 08-Apr-2019 the supplier responded:
Thanks for your lovely review, and we're so pleased you enjoyed your holiday. Best wishes.

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Service rating : From our initial enquiries about the holiday right through to departure we were totally impressed with the knowledge, help and professional approach by the whole team.
Product : The organisation, tours and value for money was without question. The destinations we visited were top class as were the hotels, and our tour guide without doubt the best we have ever known. We would certainly travel with Distant Journeys again and would have no hesitation in recommending them to others.


On 08-Apr-2019 the supplier responded:
That's so pleasing to read, thank you very much for your kind words and taking the time to review us. Best wishes.

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Service rating : What was so noticeable was the way all their staff treated you as 'a name, not a number'. Not only were they always helpful on my phone queries but they also were pro-active in calling to check that I had everything in hand prior to my holiday.
Product : Brilliant tour manager in Ann. Not only was she very informative, but she was very good on practical help and had a great sense of humour. This all helped us all gel together as a really happy group of travellers.
The pace of the tour was perfect in that we could do as much or as little as we felt capable of doing: and this was another thing that Ann was so good at - she would help give alternative ideas for those who did not feel up to the optional excursions.
The content of the tour covered just about everything Australia has to offer - including a few surprises that would not have been obvious from standard guide books (e.g. Kangaroo Island and The Ghan train journey). For me, the highlights were getting close to wildlife on Kangaroo Island, a helicopter ride over Uluru and Kata Tjuta, and the very scenic excursion to Kuranda.
One needs to be aware, however, that a tour such as this can only give you glimpses of the various sights, and in that respect this tour makes a superb introduction to Australia and a perfect platform for a more detailed and personalised follow-up trip for the future.


On 05-Apr-2019 the supplier responded:
Thank you so much for your lovely review, and we're so pleased you had a great holiday. Wonderful photos too!

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Service rating : Always very helpful and efficient when contacting them.
Product : The whole holiday was fantastic. Our tour guide Anne was amazing. She helped make the holiday a truly memorable experience.


On 05-Apr-2019 the supplier responded:
Thank you very much for your review - we're glad you had a lovely holiday and that Ann, your Tour Manager, looked after you so well.

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Service rating : All team very helpful and knowledgeable - went the extra mile when I needed help
Product : Very well organised and covered a lot of very interesting places


On 05-Apr-2019 the supplier responded:
That's lovely to hear - thank you very much for your kind review. Best wishes.

Service :++
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Service rating : From start to finish, the service from Distant Journeys was excellent. I spoke to them a couple of times beforehand regarding flight options, excursions etc and had a really good chat each time, especially when my requirements for the flights got more complicated!

It’s obvious that whoever I spoke to each time has either done the trip themselves or knows each aspect very well. I had a query about one of the excursions in Sydney and they were able to describe in good detail how to get there from my hotel.

And lastly, the follow-up this morning was a call welcoming me back and discussing a couple of minor points I’d left on the feedback form. I’ve never had that from any other tour I’ve done.

The itinerary itself was fantastic - the best touring holiday my wife and I have ever been on.

I can wholeheartedly recommend Distant Journeys and we’re already starting to plan our next trip with them.
Product : Terrific itinerary. Covers all aspects from the major cities (Melbourne and Sydney being the highlights) to Uluru, Alice Springs and Kangaroo Island. An overnight trip on the Ghan train was also a highlight.

A really good choice of excursions with activity levels to suit all tastes.


On 05-Apr-2019 the supplier responded:
Thank you so much for such kind words. We really appreciate you taking the time to write a review, and we'll look forward to welcoming you on another Distant Journeys tour!

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Service rating : Very knowledgeable and friendly. Answered all my questions. Always available by phone
Product : Holiday was even more than I expected it to be. Only bad thing was the flies!


On 05-Apr-2019 the supplier responded:
That's great to hear, thank you very much for your review. Best wishes.

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Service rating : All telephone contacts with the company were always very polite and efficient. Alex, in particular, was always very helpful. She was able to sort out an issue with our flight seats very effectively.
Product : Well structured trip and good hotels, allowing us to get a real feel for Australia.


On 30-Mar-2019 the supplier responded:
Thank you for your review, and we're really pleased you had an enjoyable holiday. Best wishes

Service :+
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Service rating : Would have been five stars had I not been misinformed about booking extra excursions prior to travel. Wanted to swim with dolphins in Perth - A LOT! Advised to book with tour director in Australia. Did that and found the excursion fully booked. Real downer on day 2 of our tour. After that though everything was just about perfect.
Product : I doubt we could have had a better experience of Australia. This tour covers just about everything you might want to experience in this great country. Tour director Danielle was the best we could have hoped for. Great Barrier Reef trip has to be one of the highlights. First time snorkelling!


On 25-Mar-2019 the supplier responded:
Thank you for your feedback, and we're really pleased you enjoyed your tour to Australia. Best wishes


On 25-Mar-2019 the customer added:
Disappointed that you offer no apology for the poor pre-tour advice.

See this exchange on Feefo
Service :++
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Service rating : Amazing holiday packed with activity . Cannot believe we saw so much of Australia. Exceptional tour Director who was totally on the ball and ensuring everything ran like clockwork. Distant Journeys have managed to produce an exceptional holiday and itinerary.
First rate, incomparable.
Product : It was all amazing. Brilliant holiday.


On 23-Mar-2019 the supplier responded:
Thank you for your great review, and we are so pleased you had a brilliant holiday. Best wishes.

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Service rating : Distant Journeys provide a very well thought-out and good quality package, which is delivered with a high level of customer care. The call-handling team are knowledgeable and friendly and happy to take the time to go through options. We received a follow-up call on our return, which evidenced that the feedback we had provided had been read and considered. Altogether refreshingly different to the large tour companies.
Product : A very well put-together itinerary delivered with care and attention to detail by an excellent tour manager.


On 23-Mar-2019 the supplier responded:
Thank you for your kind words and excellent review - and those lovely photos!

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Service rating : They were very helpful from first enquiry to issuing ticket. Everything was as it had been described and we could not fault it.
Product : We have travelled with other escorted tours and this was as good as the best.


On 21-Mar-2019 the supplier responded:
What a lovely review! Thank you so much for your kind words, and we're really glad you enjoyed your tour of Australia.

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Service rating : Good pre and post service The office in UK actually read the comment form that I completed in Sydney and listened to my further comment that an extra night in Ayers Rock would e preferable as the time we had there was very intense due to all that we did on arrival and early next morning The team at head office agreed with me
Product : Well organised throughout. Diversity of Australia well illustrated


On 21-Mar-2019 the supplier responded:
Thank you for your review and your helpful feedback; we're really pleased you enjoyed your tour. Best wishes.

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Service rating : Great tour guide and excellent hotels
Product : Happy to see so many places


On 21-Mar-2019 the supplier responded:
We are pleased you enjoyed your tour - thank you for your review.

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Service rating : Efficient, helpful staff who answered pre-trip questions clearly. Good, clear documentation received in advance of travel.
Product : We had a wonderful trip, assisted greatly by our wonderful tour guide James. The only negative thing I can think of to say was the size of the group was considerably larger than we were expecting and this inevitably led to delays when travelling, not helped by the volume of luggage some people brought! But our tour of Australia was fantastic with too many highlights to mention...we just wish we could have stayed longer! Would definitely recommend.


On 25-Feb-2019 the supplier responded:
On behalf of the team here, thank you so much for your positive feedback. We are glad the travel documentation was useful and that you had a fabulous holiday.

Service :++
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Service rating : The Guide, James, was very professional and approachable. He handled the, to us, surprisingly large group of 41 people very well and sorted out problems quickly and expertly.
Product : Cairns was a washout - high swells at the Barrier Reef restricted us to 'sun worshipping' (probably should have been cancelled) Other trips - cable car/railway and Daintree Forest - cancelled due to severe flooding. (the sheet lightning and monsoon rain were impressive though.
The rest of the trip ticked all the boxes.


On 21-Feb-2019 the supplier responded:
Thank you for your kind comments, we are sure James will be very pleased with your feedback.

Service :+
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Service rating : The office was efficient and helpful when booking and answering questions
Product : Excellent itinerary, superb tour manager, great accomodation and wonderful experience


On 25-Feb-2019 the supplier responded:
Thank you Mrs Crook, on behalf of the team here in the UK. We are very pleased to hear you had a lovely holiday.

Service :+
Product:+

Service rating : Very helpful , good information prior to departure.
Product : Excellent holiday. Well organised


On 04-Mar-2019 the supplier responded:
We're very happy to hear you had an enjoyable holiday and that the team here were able to help.

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Service rating : Our trip was exceptionally well organised. The tour guide was very knowledgeable and helpful. We really enjoyed our visit to Australia and would not have experienced as much if we had planned the trip ourselves.
Product : Excellent value. We visited all the places we wanted to see and enjoyed the company of the other members of the group.


On 04-Mar-2019 the supplier responded:
It's delightful to hear you enjoyed your holiday with us Mr Stephen, thank you for taking the time to let us know. We're glad you managed to see and do so much.

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Service rating : Professional. yes I would.
Product : Very good. We were well looked after.


On 07-Feb-2019 the supplier responded:
Thank you Mr Warnham, we have passed your comments on to your Tour Manager, who I am sure will be pleased to hear this.

Service :++
Product:NYT

The very best of Australia holiday was excellent in every way. The Tour Manager Ann worked extremely hard to ensure we all had an excellent holiday. The Hotels were all excellent and the included tours. there are many highlights, but for us the best was Kangaroo Island, Ghan Train, Rottnest Island and Ayers Rock. The stopover in Dubai on the return was unbelievable quality for £49


On 05-Mar-2019 the supplier responded:
Thank you for your lovely comments about your holiday, it's so good to hear you had such a great time. You have certainly had a wide variety of experiences - and hopefully you saw plenty of Quokka on Rottnest!

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Service rating : From start to finish a great trip. Liked the personal touches
Product : Just loved the whole experience. Have traveled widely with other providers and this trip was up with the best. Thank you.
Could you widen your destinations. I would certainly use you again and happily recommend you to friends.

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Service rating : From the point of booking and throughout the whole tour we were fully supported. Our tour guide was marvelous, taking the organisation of everything connected to trip ensuring that all we had to do was enjoy the experience.
Product : Covered far more than we could have every undertaken on our own. Hotels were great and got to see all the highlights and more.

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Service rating : I had a number of questions both before and after we booked. Their staff not only had the answers to hand but actually sounded interested responding to my questions.
Product : The hotels were all excellent,transfers and included experiences made for a memorable holiday


On 12-Nov-2018 the supplier responded:
Your positive comments are very much appreciated Mr Lazell. We are glad with could help with your queries and that you had a wonderful holiday in Australia

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Service rating : Well organised holiday. Enjoyed the aspect of freedom days very much! Tour Manager Jim Diaz was excellent and managed the group wonderfully well.
Product : Excellent value for money and would recommend.


On 16-Nov-2018 the supplier responded:
Thank you for your positive comments following your holiday, our Freedom Days are something we think our guests will appreciate - so it's wonderful to hear that they do. We are sure Jim will be very grateful for your kind words!

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Service rating : Excellent
Product : Best of Australia a Brilliant adventure


On 16-Nov-2018 the supplier responded:
Oh thank you Mrs Kennedy, we are very glad to hear you enjoyed your 'big adventure'!

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Service rating : Totally supportive,.answered questions promptly and helpfully.
Product : Superb holiday excellent Tour Manager and Coach Captains. All hotels of high standard, locations visited gave us an overview of Australia and with the Freedom we could choose whether to a tour or relax.


On 16-Nov-2018 the supplier responded:
Thank you for taking the time to provide such a positive review of your holiday Mrs Hayward, it is always a pleasure to hear when our guests enjoy their holiday as much as we hope they will do. We look forward to welcoming you on another Distant Journeys holiday again soon.

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Service rating : The whole holiday was very well organised, staff were pleasant and helpful. Very professional and only too willing to help solve your queries .
Product : The holiday was extremely good value, covering a lot of aspects of Australia and a trip on "The Ghan " which was an added bonus.
The tour guide was first class, very knowledgeable and entertaining and he made the holiday run very smoothly.

I would certainly recommend this trip.


On 01-Nov-2018 the supplier responded:
Your positive review has been most helpful Miss Ellis, as we thoroughly enjoy hearing when our guests have had a wonderful holiday. We know The Ghan is a particular highlight for a lot of our guests while in Australia.

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Service rating : Yes we would have a Distant Journey again and have already recommended the company.
Product : Excellent range of places to visit and tours


On 29-Oct-2018 the supplier responded:
That certainly is one of the best compliments we could receive, so thank you very much and we look forward to welcoming you on a Distant Journeys holiday again very soon.

Service :+
Product:+

Service rating : Always answered the phone promptly and got back to us quickly if our queries couldn’t be answered straight away. I would consider booking with them again
Product : Organisation of trip. Quality of guide. Good range of experiences and sights. Good hotels


On 29-Oct-2018 the supplier responded:
As we are a small team, we do hope that we can be helpful as possible to our guests before such a big holiday; so it's lovely to hear that we could answer your questions.

Service :++
Product:NYT

It was a great experience , well organised and led by a very competant tour guide James .
Hotels , freedom tours , airports all ran smoothly and most enjoyable
My top 3/4…
Kangaroo island
The Ghan
Great Ocean Road / Wetlands Safari .
I would like to have visited Kakadu NP as I had watched Ray Meers ( tv prog) there recently but it is too far , needs a few days to do it justice .
My husband wanted to sail the America’s ship but it had been cancelled so he climbed Sydney Harbour Bridge at 73yrs , oldest in the group and the day before Prince Harry !
PS only down size was the group was too large at 42 and affected getting on and off coaches and arrival at hotels etc
All contact with UK office very informative and professional..


On 29-Oct-2018 the supplier responded:
Thank you for such a wonderful and detailed review of your holiday Mrs Keen. James certainly is a customer favourite, and I'm sure he'll be pleased to hear how much you enjoyed your time in Australia. Hopefully Mr Keen's Sydney Harbour Bridge climb made for a memorable second choice - it obviously inspired Prince Harry to do it!

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Service rating : They were excellent, well informed and efficient .
Product : They delivered everything they said they would in the itinerary, and more. An excellent well planned and delivered tour


On 29-Oct-2018 the supplier responded:
Thank you for your kind review - our Directors and partners in Australia work very hard planning the Very Best of Australia tour to ensure guests have a fantastic holiday and so we're glad to hear it lived up to your expectations.

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Service rating : I had several questions before my trip and everyone I spoke to was incredibly helpful, polite and friendly. I would definitely recommend Distant Journeys and would consider another holiday with them.
Product : This was a fantastic trip and really did encompass the very best of a wonderful country. There were so many highlights, but Kangaroo Island, Uluru, the Great Barrier Reef and Sydney were definite wow factors! Our tour manager James was brilliant - interesting and informative and with a great sense of humour! He ensured everything ran smoothly, leaving us with a hassle free holiday.. Having a small group was good and they were a lovely bunch to travel on this trip with.


On 11-Sep-2018 the supplier responded:
Thank you for taking time to post a review. So glad to hear you had a great time on our Very Best of Australia tour and delighted to hear James was brilliant too. Hopefully we'll get to see you on another Distant Journeys tour soon. Warm Regards, The Distant Journeys Team

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Service rating : Nothing was too much trouble. Friendly and very helpful.
Product : Absolutely amazing. Where do i start.......
Nothing was too much trouble for anyone, fabulous local tour guides.saw everything we wanted to see, and a lot more as well. The ghan was superb, an absolute treat.
Jenny our australian guide was wonderful...she really made the holiday and the jokes....well the less said about them the better !!! Would love to do another trip woth this company.


On 12-Sep-2018 the supplier responded:
Dear Ms BarnettThank you for your review on our Very Best of Australia tour. We are so happy to hear you had a fabulous time. And Jenny's jokes?!! Great she was looking after you and so glad you loved The Ghan too. We'd love to see you on another Distant Journeys holiday. Hopefully we will. Warm Regards, The Distant Journeys Team