Service rating : Excellent customer service. Very helpful and knowledgeable.Product : Excellent trip. Well organised, tour guide very knowledgeable and helpful, went the extra mile, or two.
Service rating : Brilliant thought out itinerary with a tour manager who was friendly efficient and unfailingly helpfulProduct : Excellent tour made smooth all the way by the tour manager Ann Aston
Service rating : Good and fast response to any questions. Rang me to ask me if I was ready to go. Very professional team.Product : Excellent experience.
Service rating : Excellent Service, Wonderful Trip. Would not hesitate to recommend their service.Product : Trip of a lifetime, everything was wonderful, so much to see and enjoy
On 23-Nov-2019 the supplier responded:We're so pleased you enjoyed a trip of a lifetime, and thank you for taking the time to write your review. Best wishes, Sarah
Service rating : Timely responses from helpful and knowledgeable staff.Product : This was a well planned and comprehensive tour of Australia lead by a knowledgeable and sympathetic tour guide.
On 23-Nov-2019 the supplier responded:Thank you very much for your review, and we are so pleased you enjoyed your tour to Australia. Best wishes, Sarah
Service rating : Would definitely recommend distant journeys- well organised and fantastic value for moneyProduct : Good organising and well planned tour . Our tour guide Ann was brilliant and made the trip really special
On 19-Nov-2019 the supplier responded:Thank you so much for your kind review - we are really pleased you enjoyed your tour and that Ann made your trip so special. Best wishes, Sarah
All arrangements were very well organised and the paperwork professional.A caring and good service was apparent throughout. The itinery was very well balanced.
On 17-May-2019 the supplier responded:Thank you for your kind review, it is a joy to know our guests feel well taken care of both prior to and during their holiday.
Service rating : Good communication with customer.Product : Overall a balanced and an enjoyable tour.
On 17-May-2019 the supplier responded:We are very happy to hear you have had an enjoyable holiday in Australia with us.
Service rating : From start to finish the whole trip, including planning and adding our requests, and the trip itself was seamless. Just a fantastic experience, brilliant guide, and nice fellow travelers. The value for money was great, and extra excursions the same price as you could buy yourself.Product : As above. Just fantastic.
On 16-Apr-2019 the supplier responded:It's wonderful to read you had such a good time while in Australia and that you found it good value for money, something we do strive for. Very happy we were able to help in planning your 'brilliant tour'!
Service rating : Every one at the office was very helpful both before the holiday and afterwards. We received our cheque for the trip we were unable to participate on during to the weather on the Great Barrier Reef on the day we were due to partake. The telephone call upon our return from the holiday was very nice to be welcomed back to the UK.Product : Although a very long trip we thoroughly enjoyed the holiday in both the stopover in Singapore and the main holiday itself. (our other stopover in Hong Kong on the way home, we didn't really like - too high rise claustrophobic and crowded in places). We got to see a lot of the countryside, cities, wildlife and some of the most amazing icons such as Uluru. My wife got to cuddle a koala, which was also something she had been wanting to do for a long time. Also going over to Rottnest Island near Perth was wonderful, to see the Quokkas. Kangaroo Island was also very good, seeing the Penguins returning from the sea. The Ghan was an experience not to be missed. Sydney one of my must visit cities, and the other cities were equally as good. We would have preferred maybe extra days in Sydney instead of the Hong Kong stopover, as there were still a lot of things we did not get a chance to see or do.
On 08-Apr-2019 the supplier responded:Thanks for your lovely review, and we're so pleased you enjoyed your holiday. Best wishes.
Service rating : From our initial enquiries about the holiday right through to departure we were totally impressed with the knowledge, help and professional approach by the whole team.Product : The organisation, tours and value for money was without question. The destinations we visited were top class as were the hotels, and our tour guide without doubt the best we have ever known. We would certainly travel with Distant Journeys again and would have no hesitation in recommending them to others.
On 08-Apr-2019 the supplier responded:That's so pleasing to read, thank you very much for your kind words and taking the time to review us. Best wishes.
Service rating : What was so noticeable was the way all their staff treated you as 'a name, not a number'. Not only were they always helpful on my phone queries but they also were pro-active in calling to check that I had everything in hand prior to my holiday.Product : Brilliant tour manager in Ann. Not only was she very informative, but she was very good on practical help and had a great sense of humour. This all helped us all gel together as a really happy group of travellers.The pace of the tour was perfect in that we could do as much or as little as we felt capable of doing: and this was another thing that Ann was so good at - she would help give alternative ideas for those who did not feel up to the optional excursions.The content of the tour covered just about everything Australia has to offer - including a few surprises that would not have been obvious from standard guide books (e.g. Kangaroo Island and The Ghan train journey). For me, the highlights were getting close to wildlife on Kangaroo Island, a helicopter ride over Uluru and Kata Tjuta, and the very scenic excursion to Kuranda.One needs to be aware, however, that a tour such as this can only give you glimpses of the various sights, and in that respect this tour makes a superb introduction to Australia and a perfect platform for a more detailed and personalised follow-up trip for the future.
On 05-Apr-2019 the supplier responded:Thank you so much for your lovely review, and we're so pleased you had a great holiday. Wonderful photos too!
Service rating : Always very helpful and efficient when contacting them.Product : The whole holiday was fantastic. Our tour guide Anne was amazing. She helped make the holiday a truly memorable experience.
On 05-Apr-2019 the supplier responded:Thank you very much for your review - we're glad you had a lovely holiday and that Ann, your Tour Manager, looked after you so well.
Service rating : All team very helpful and knowledgeable - went the extra mile when I needed helpProduct : Very well organised and covered a lot of very interesting places
On 05-Apr-2019 the supplier responded:That's lovely to hear - thank you very much for your kind review. Best wishes.
Service rating : From start to finish, the service from Distant Journeys was excellent. I spoke to them a couple of times beforehand regarding flight options, excursions etc and had a really good chat each time, especially when my requirements for the flights got more complicated!It’s obvious that whoever I spoke to each time has either done the trip themselves or knows each aspect very well. I had a query about one of the excursions in Sydney and they were able to describe in good detail how to get there from my hotel. And lastly, the follow-up this morning was a call welcoming me back and discussing a couple of minor points I’d left on the feedback form. I’ve never had that from any other tour I’ve done.The itinerary itself was fantastic - the best touring holiday my wife and I have ever been on.I can wholeheartedly recommend Distant Journeys and we’re already starting to plan our next trip with them.Product : Terrific itinerary. Covers all aspects from the major cities (Melbourne and Sydney being the highlights) to Uluru, Alice Springs and Kangaroo Island. An overnight trip on the Ghan train was also a highlight.A really good choice of excursions with activity levels to suit all tastes.
On 05-Apr-2019 the supplier responded:Thank you so much for such kind words. We really appreciate you taking the time to write a review, and we'll look forward to welcoming you on another Distant Journeys tour!
Service rating : Very knowledgeable and friendly. Answered all my questions. Always available by phoneProduct : Holiday was even more than I expected it to be. Only bad thing was the flies!
On 05-Apr-2019 the supplier responded:That's great to hear, thank you very much for your review. Best wishes.
Service rating : All telephone contacts with the company were always very polite and efficient. Alex, in particular, was always very helpful. She was able to sort out an issue with our flight seats very effectively.Product : Well structured trip and good hotels, allowing us to get a real feel for Australia.
On 30-Mar-2019 the supplier responded:Thank you for your review, and we're really pleased you had an enjoyable holiday. Best wishes
Service rating : Would have been five stars had I not been misinformed about booking extra excursions prior to travel. Wanted to swim with dolphins in Perth - A LOT! Advised to book with tour director in Australia. Did that and found the excursion fully booked. Real downer on day 2 of our tour. After that though everything was just about perfect.Product : I doubt we could have had a better experience of Australia. This tour covers just about everything you might want to experience in this great country. Tour director Danielle was the best we could have hoped for. Great Barrier Reef trip has to be one of the highlights. First time snorkelling!
On 25-Mar-2019 the supplier responded:Thank you for your feedback, and we're really pleased you enjoyed your tour to Australia. Best wishes
On 25-Mar-2019 the customer
added:Disappointed that you offer no apology for the poor pre-tour advice.
Service rating : Amazing holiday packed with activity . Cannot believe we saw so much of Australia. Exceptional tour Director who was totally on the ball and ensuring everything ran like clockwork. Distant Journeys have managed to produce an exceptional holiday and itinerary.First rate, incomparable.Product : It was all amazing. Brilliant holiday.
On 23-Mar-2019 the supplier responded:Thank you for your great review, and we are so pleased you had a brilliant holiday. Best wishes.
Service rating : Distant Journeys provide a very well thought-out and good quality package, which is delivered with a high level of customer care. The call-handling team are knowledgeable and friendly and happy to take the time to go through options. We received a follow-up call on our return, which evidenced that the feedback we had provided had been read and considered. Altogether refreshingly different to the large tour companies.Product : A very well put-together itinerary delivered with care and attention to detail by an excellent tour manager.
On 23-Mar-2019 the supplier responded:Thank you for your kind words and excellent review - and those lovely photos!
Service rating : They were very helpful from first enquiry to issuing ticket. Everything was as it had been described and we could not fault it.Product : We have travelled with other escorted tours and this was as good as the best.
On 21-Mar-2019 the supplier responded:What a lovely review! Thank you so much for your kind words, and we're really glad you enjoyed your tour of Australia.
Service rating : Good pre and post service The office in UK actually read the comment form that I completed in Sydney and listened to my further comment that an extra night in Ayers Rock would e preferable as the time we had there was very intense due to all that we did on arrival and early next morning The team at head office agreed with meProduct : Well organised throughout. Diversity of Australia well illustrated
On 21-Mar-2019 the supplier responded:Thank you for your review and your helpful feedback; we're really pleased you enjoyed your tour. Best wishes.
Service rating : Great tour guide and excellent hotelsProduct : Happy to see so many places
On 21-Mar-2019 the supplier responded:We are pleased you enjoyed your tour - thank you for your review.
Service rating : Efficient, helpful staff who answered pre-trip questions clearly. Good, clear documentation received in advance of travel.Product : We had a wonderful trip, assisted greatly by our wonderful tour guide James. The only negative thing I can think of to say was the size of the group was considerably larger than we were expecting and this inevitably led to delays when travelling, not helped by the volume of luggage some people brought! But our tour of Australia was fantastic with too many highlights to mention...we just wish we could have stayed longer! Would definitely recommend.
On 25-Feb-2019 the supplier responded:On behalf of the team here, thank you so much for your positive feedback. We are glad the travel documentation was useful and that you had a fabulous holiday.
Service rating : The Guide, James, was very professional and approachable. He handled the, to us, surprisingly large group of 41 people very well and sorted out problems quickly and expertly.Product : Cairns was a washout - high swells at the Barrier Reef restricted us to 'sun worshipping' (probably should have been cancelled) Other trips - cable car/railway and Daintree Forest - cancelled due to severe flooding. (the sheet lightning and monsoon rain were impressive though.The rest of the trip ticked all the boxes.
On 21-Feb-2019 the supplier responded:Thank you for your kind comments, we are sure James will be very pleased with your feedback.
Service rating : The office was efficient and helpful when booking and answering questionsProduct : Excellent itinerary, superb tour manager, great accomodation and wonderful experience
On 25-Feb-2019 the supplier responded:Thank you Mrs Crook, on behalf of the team here in the UK. We are very pleased to hear you had a lovely holiday.
Service rating : Very helpful , good information prior to departure.Product : Excellent holiday. Well organised
On 04-Mar-2019 the supplier responded:We're very happy to hear you had an enjoyable holiday and that the team here were able to help.
Service rating : Our trip was exceptionally well organised. The tour guide was very knowledgeable and helpful. We really enjoyed our visit to Australia and would not have experienced as much if we had planned the trip ourselves.Product : Excellent value. We visited all the places we wanted to see and enjoyed the company of the other members of the group.
On 04-Mar-2019 the supplier responded:It's delightful to hear you enjoyed your holiday with us Mr Stephen, thank you for taking the time to let us know. We're glad you managed to see and do so much.
Service rating : Professional. yes I would.Product : Very good. We were well looked after.
On 07-Feb-2019 the supplier responded:Thank you Mr Warnham, we have passed your comments on to your Tour Manager, who I am sure will be pleased to hear this.
The very best of Australia holiday was excellent in every way. The Tour Manager Ann worked extremely hard to ensure we all had an excellent holiday. The Hotels were all excellent and the included tours. there are many highlights, but for us the best was Kangaroo Island, Ghan Train, Rottnest Island and Ayers Rock. The stopover in Dubai on the return was unbelievable quality for £49
On 05-Mar-2019 the supplier responded:Thank you for your lovely comments about your holiday, it's so good to hear you had such a great time. You have certainly had a wide variety of experiences - and hopefully you saw plenty of Quokka on Rottnest!
Service rating : From start to finish a great trip. Liked the personal touchesProduct : Just loved the whole experience. Have traveled widely with other providers and this trip was up with the best. Thank you.Could you widen your destinations. I would certainly use you again and happily recommend you to friends.
Service rating : From the point of booking and throughout the whole tour we were fully supported. Our tour guide was marvelous, taking the organisation of everything connected to trip ensuring that all we had to do was enjoy the experience.Product : Covered far more than we could have every undertaken on our own. Hotels were great and got to see all the highlights and more.
Service rating : I had a number of questions both before and after we booked. Their staff not only had the answers to hand but actually sounded interested responding to my questions.Product : The hotels were all excellent,transfers and included experiences made for a memorable holiday
On 12-Nov-2018 the supplier responded:Your positive comments are very much appreciated Mr Lazell. We are glad with could help with your queries and that you had a wonderful holiday in Australia
Service rating : Well organised holiday. Enjoyed the aspect of freedom days very much! Tour Manager Jim Diaz was excellent and managed the group wonderfully well.Product : Excellent value for money and would recommend.
On 16-Nov-2018 the supplier responded:Thank you for your positive comments following your holiday, our Freedom Days are something we think our guests will appreciate - so it's wonderful to hear that they do. We are sure Jim will be very grateful for your kind words!
Service rating : ExcellentProduct : Best of Australia a Brilliant adventure
On 16-Nov-2018 the supplier responded:Oh thank you Mrs Kennedy, we are very glad to hear you enjoyed your 'big adventure'!
Service rating : Totally supportive,.answered questions promptly and helpfully.Product : Superb holiday excellent Tour Manager and Coach Captains. All hotels of high standard, locations visited gave us an overview of Australia and with the Freedom we could choose whether to a tour or relax.
On 16-Nov-2018 the supplier responded:Thank you for taking the time to provide such a positive review of your holiday Mrs Hayward, it is always a pleasure to hear when our guests enjoy their holiday as much as we hope they will do. We look forward to welcoming you on another Distant Journeys holiday again soon.
Service rating : The whole holiday was very well organised, staff were pleasant and helpful. Very professional and only too willing to help solve your queries .Product : The holiday was extremely good value, covering a lot of aspects of Australia and a trip on "The Ghan " which was an added bonus.The tour guide was first class, very knowledgeable and entertaining and he made the holiday run very smoothly.I would certainly recommend this trip.
On 01-Nov-2018 the supplier responded:Your positive review has been most helpful Miss Ellis, as we thoroughly enjoy hearing when our guests have had a wonderful holiday. We know The Ghan is a particular highlight for a lot of our guests while in Australia.
Service rating : Yes we would have a Distant Journey again and have already recommended the company.Product : Excellent range of places to visit and tours
On 29-Oct-2018 the supplier responded:That certainly is one of the best compliments we could receive, so thank you very much and we look forward to welcoming you on a Distant Journeys holiday again very soon.
Service rating : Always answered the phone promptly and got back to us quickly if our queries couldn’t be answered straight away. I would consider booking with them againProduct : Organisation of trip. Quality of guide. Good range of experiences and sights. Good hotels
On 29-Oct-2018 the supplier responded:As we are a small team, we do hope that we can be helpful as possible to our guests before such a big holiday; so it's lovely to hear that we could answer your questions.
It was a great experience , well organised and led by a very competant tour guide James .Hotels , freedom tours , airports all ran smoothly and most enjoyable My top 3/4…Kangaroo island The Ghan Great Ocean Road / Wetlands Safari .I would like to have visited Kakadu NP as I had watched Ray Meers ( tv prog) there recently but it is too far , needs a few days to do it justice .My husband wanted to sail the America’s ship but it had been cancelled so he climbed Sydney Harbour Bridge at 73yrs , oldest in the group and the day before Prince Harry !PS only down size was the group was too large at 42 and affected getting on and off coaches and arrival at hotels etc All contact with UK office very informative and professional..
On 29-Oct-2018 the supplier responded:Thank you for such a wonderful and detailed review of your holiday Mrs Keen. James certainly is a customer favourite, and I'm sure he'll be pleased to hear how much you enjoyed your time in Australia. Hopefully Mr Keen's Sydney Harbour Bridge climb made for a memorable second choice - it obviously inspired Prince Harry to do it!
Service rating : They were excellent, well informed and efficient .Product : They delivered everything they said they would in the itinerary, and more. An excellent well planned and delivered tour
On 29-Oct-2018 the supplier responded:Thank you for your kind review - our Directors and partners in Australia work very hard planning the Very Best of Australia tour to ensure guests have a fantastic holiday and so we're glad to hear it lived up to your expectations.
Service rating : I had several questions before my trip and everyone I spoke to was incredibly helpful, polite and friendly. I would definitely recommend Distant Journeys and would consider another holiday with them.Product : This was a fantastic trip and really did encompass the very best of a wonderful country. There were so many highlights, but Kangaroo Island, Uluru, the Great Barrier Reef and Sydney were definite wow factors! Our tour manager James was brilliant - interesting and informative and with a great sense of humour! He ensured everything ran smoothly, leaving us with a hassle free holiday.. Having a small group was good and they were a lovely bunch to travel on this trip with.
On 11-Sep-2018 the supplier responded:Thank you for taking time to post a review. So glad to hear you had a great time on our Very Best of Australia tour and delighted to hear James was brilliant too. Hopefully we'll get to see you on another Distant Journeys tour soon. Warm Regards, The Distant Journeys Team
Service rating : Nothing was too much trouble. Friendly and very helpful.Product : Absolutely amazing. Where do i start.......Nothing was too much trouble for anyone, fabulous local tour guides.saw everything we wanted to see, and a lot more as well. The ghan was superb, an absolute treat.Jenny our australian guide was wonderful...she really made the holiday and the jokes....well the less said about them the better !!! Would love to do another trip woth this company.
On 12-Sep-2018 the supplier responded:Dear Ms BarnettThank you for your review on our Very Best of Australia tour. We are so happy to hear you had a fabulous time. And Jenny's jokes?!! Great she was looking after you and so glad you loved The Ghan too. We'd love to see you on another Distant Journeys holiday. Hopefully we will. Warm Regards, The Distant Journeys Team
Service rating : Excellent communication and follow upProduct : Excellent tour, interesting, varied and very enjoyable. The 'freedom days' are such a good idea. The tour manager Ann was exceptional, her knowledge, interpersonal skills, and organisational skills could not be beaten. Great value for money. Would use this company again.
Service rating : Efficient and helpful service from first contact right through to welcome home call.Product : An excellent holiday made even better by an outstanding tour manager, Ann. Good balance of included tours and free time, but optional extra tours are quite expensive although very enjoyable.
Service rating : Organised well. Kept in touch with us. Very quick response to any question.Full of usefull and helpfull guidance.Product : Having never been on an organised tour like this it is hard to compare.Anne our rep was excellant , every tour should have one.Would go on a tour just to have her being tour manager.The Uluru Alice springs portion was very rushed. It needs an extra day at both resorts. Take the days from Cains and Sydney.Transport and drivers first rate (keep hold of them )Hotels were all that we as a couple could ask for.
Service rating : General all-round service. Excellent tour rep (Ann) - nothing was too much trouble, she was available 24/7. Good knowledge of everywhere we went, plenty of explanation of all the hotels, trips, etc. Nearly all hotels were excellent - at least for us!Product : Other tours - like Riviera - are probably better value for Australia, as more is included in the final price, whereas Distant Journeys have a lot of freedom days and you pay extra for trips that are included in other tours. As we did most of the extra trips, we paid more than others. However, that was our choice and we preferred the itinerary of Distant Journeys
Service rating : Always a friendly voice answering the phone with a good knowledge of the tours on offer. I would (and do) recommend Distant Journeys for their meticulous planning and dependable service.Product : Fabulous, well planned tour with very good hotels and an excellent tour guide, the lovely Ann Aston. I did the Wonders Tour in 2016 and came back for more, I wasn't disappointed, in fact it exceeded my expectations.
Service rating : Very pleasant staff when booking and it was nice to hear from them before we left to make sure everything was in order and when we arrived home we had a "welcome home" call to make sure everything had gone well.Product : It was an amazing experience. Although it was very much "on the go" all the time, we enjoyed every minute. Travelling all around we were able to experience the diversity of the country, learn about the culture, see some wonderful sights and wildlife and going on the Ghan was one of the highlights.The Tour Manager, Ann, was a font of all knowledge, had a great sense of humour and did everything she could to make it a perfect tour for everyone. It certainly was a great holiday and we have some wonderful memories.
Service rating : Our month long holiday to Australia, Singapore, and Hong Kong was excellent. We loved visiting and getting to know these great destinations. Distant Journeys had organised our trip very well and it ran smoothly from start to finish. All connections were good and we had no problem in any of the three countries we visited. The guides in the various places were very professional and could not be faulted. The only criticism was the size of our group which as 45 people, some quite elderly and somewhat disabled, was far too large. A lot of time was wasted in getting on and off coaches to visit various sights. This was unfortunate and not the fault of the people but of the company who over filled the tour. Half the number would have been ideal, but less profitable for the tour operators. In all other respects the staff at the UK office were excellent and went out of their way to be more helpful.Product : This tour is excellent and I would recommended it. On the whole it is good value and not over priced. Distant Journeys have organised a well worthwhile tour to three countries in a one month time span that is very enjoyable.
Service rating : Excellent customer service and help.Product : I thought it was excellent value for money, for what it included, Good central hotels, train journey, 2 cruises and included tours of cities.
Service rating : Their customer service was brilliant.Product : Professional and friendly. You get what it says on the tin
Service rating : Polite, friendly and helpfulProduct : Although there were a couple of things that could be improved on the holiday was great and we had a superb guide
Service rating : Very knowledgeable and helpful every time I contacted them.Product : Excellent itinerary - well-paced and with plenty of opportunities to do one's own thing, or do nothing! Tour manager in Australia was great, knew her stuff and was good fun, too!
Service rating : Very well organised tour covering a wide variety of venues.Product : Good tour covering a large portion of Australia.
Service rating : SERVICE WAS EXCELLENT. THEY ANSWERED ALL THE QUESTIONS THAT WE PUT TO THEM.THE ONLY POINT THAT I WOULD LIKE TO MAKE IS THAT THEY CHARGE US £25 pounds per person for VISA'S that are free .Product : A VERY GOOD HOLIDAY BUT COULD BE A BIT LONGER IT SEEMED TO BE A BIT RUSHED IN EVERY CITY.
Service rating : From booking to traveling the service was excellent. Will certainly travel with you again if I get the chance.Product : Knowledgeable guide who travelled with us, and nothing was too much trouble. She made the holiday run seamlessly. It was a lot of fun from the very start.
Service rating : Excellent tour guide ~ Jenni Brown is one of the best. Well organised tour that covered a considerable amount of ground.Product : Good tour well organised made by the tour guide Jenni Brown. The only downside was that some of the hotels we stayed in were below the standard we & many others on the tour anticipated.
Excellently, Jenni was the best guide ever. She looked after all of us as if were all her relatives. She also has excellent knowledge of all the place we visited.One down fall, my wife and I were put onto a smoking floor and room in Singapore. It was disgusting, however we discussed this the next morning and our room was changed immediately. Loves Australia especially Perth and Sydney.
Service rating : The excellent tour manager, Jenni was fantastic. The tour covered all the locations we wanted to visit. Loved Perth, Adelaide, Melbourne, Alice, Uluru, Darwin, Cairns and Sydney! Highlights the Ghan, the barbeque, the barrier reef and of course Jenni's jokes!! Excellent value.Product : In comparison with other Australian trips this one covered everywhere we wanted to go. So much included in the price. Optional trips very good.
Service rating : Well organised trip with the tour leader Jenny. Everything run smoothly apart from the hotel in Darwin. All the trips, included and optional, were very good.would love to go back and visit other parts of Australia.Product : The best holiday ever. The whole tour went very smoothly thanks to the meticulous organization of Jenny our tour guide. The hotels were excellent except for the hotel in Darwin they need a good manger to run the hotel. All the trips both the included and optional ones were very good. Would love to go back and visit other parts of Australia.
We completed the review in-Country and handed the completed review to the Tour Manager. Sum up the Tour was excellent. Refer to our review form for details.
We went to Australia last March.We had a little upset in Singapore when my husbands visa numbers didn’t match his passport but the lady on book in desk called the Australia representative at the airport and he sorted it without too much hassle to us.Perhaps Distant Journeys should have checked it a bit better but so should we have.The holiday hotels were mostly very good with a couple good.The hotel in Singapore was a little bit too far out, we would have preferred one a little closer to the harbour.We especially enjoyed the trip on the Ghant as we had never spent a night on a train.The trips that were part of the holiday were excellent.We didn’t see the Barrier Reef because of adverse weather but on our return home we received a cheque for the missed trip.The reps were all good but Pam who escorted us around Australia went above and beyond her job.Distant Journeys personal were very helpful and explained everything well,the catalogue was very truthful.A wonderful trip to celebrate our Golden anniversary
Service rating : Would definitely buy from them again & recommend them as a Company. Have done so already!!! The only slight negative comment I make is , & I’ve already mentioned this on the final evaluation form I handed to Jim our tour guide prior to leaving Sydney was the size of the group =45 people, took a while to get to know each other. Having said that there were some who probably were quite happy not to mix with others within the group , keep themselves to themselves!! Having toured China & S America with another company I would say that 25—30 would be an ideal Number. Having said this , 45 in the group did Not spoil my Holiday!!!Product : Excellent value for money!!!! All the Hotels in Central locations, ideal with in house washing facilities!!!! Well organised, every internal flight to time, a lot of behind the scenes work goes on that we on holiday don’t think about, the tour guide gets on with it!!! , yes , it’s their job , but it all takes time, & it all was on time!! NO hassle for us at all!!
Service rating : I spoke with a lovely lady who sorted my tour and extended week very quickly and efficiently. Sorted out my optional excursions and any queries I had.Product : The tour included all we wanted to see in Australia and seemed to flow in a timely manner.
Service rating : Well organised everything was first class and very good value for money. Would thoroughly recommend.Product : Best holiday yet! Must travel with them again.
Service rating : Very good. The staff were knowledgeable and helpful at all times. They responded to requests for information promptly and were always professional and polite.Product : The whole holiday experience was fantastic. We found that Distant Journeys provided the ‘extras’ that other company’s do not. Every detail was covered and we found that it was better than expected. Although it is an expensive holiday you get a lot for your money and we did not regret a penny of the cost.
Service rating : Excellent - staff were always helpful and dealt with queries quickly and efficiently.Product : Well organised and well paced. James was a first class tour manager who ensured that everything went smoothly and with an entertaining sense of humour
Service rating : Could always get hold of them on the phone before we went on the trip. Very helpful. Would recommend.Product : Great trip.The guide James was great. Hotels good quality and very good locations. Good value for what we paid, a lot of little extras and did not end up spending to much money. A little bit pacy at times, but we would have not seen as much if it was a slower holiday. Good fun group and we will keep in touch with a few of them. Would recommend.
Service rating : Quick and accurate information provided to any questionsProduct : Very well organised and everything went as clockwork
Service rating : We made several phone calls to the Office. We always received excellent service and were treated with respect. We upgraded our tickets and the office were very efficient in giving us advice about the upgrades and obtaining them.All the paper work was correct and arrived in plenty of time.Product : From the moment we left home to the moment we arrived back, the holiday was everything we expected it to be. The tour manager made our holiday. She was knowledgeable, efficient and made sure that we had a great time. When we booked the holiday it was our holiday of a life time, our tour manager ensured it was
Service rating : I think a lot of want made our journey wonderful was our guide, Jenni, who managed sick clients and Well! Also, some of the tours offered were spectacutar!Product : Jenni, our tour guide! We got lucky!
Service rating : We don’t usually do tours as the numbers are too large but this tour only had 23 people and it was excellent.Very well organised from the start, good centrally located hotels and a very good Tour Manager - we saw and did so much.It was a once in a lifetime holiday and it exceeded my expectations.Product : It was excellent value for money as we did so much
Service rating : I contacted the UK office on 3 occasions with questions about my trip. The staff were extremely helpful, knowledgeable, friendly and polite.Product : The trip was absolutely fantastic from beginning to end. The trip was extremely well organised, the guide was totally committed to ensuring we had the trip of a lifetime. She loved her country and wanted us to leave feeling the same and we did!Accommodation was excellent all through and the itinerary perfect.Great value for money as a lot we had paid for in the holiday cost, like entrance fees and city tours. The freedom day costs you knew about before the trip started so you could budget and no nasty add-ons while away, which is often the case with travel companies. Would recommend this company without reservation and will travel with them again.
Very efficient and helpful
Service rating : I shared a room during the whole 4 weeks. There were 3 of us and one of the ladies was lucky enough to obtain her own room during the whole trip. One of the other travellers said it might have been better to let one of the three have a room and take turns in sharing. I did note this on the review .Product : I enjoyed the trip and the hotels were good
Best holiday of this type we have experienced. Fantastic tour manager. Would definitely book with them again.
Service rating : Would definitely use Distant Journeys again as the holiday was well organised & I felt Distant Journeys are very efficient & reliable. Have used Distant Journeys for 2 long term holidays nowProduct : Well organised holiday which went to plan
Service rating : Couldn't fault anything.Product : Well worth the money.Five star plus.
Service rating : Excellent - nothing was too much trouble. All information supplied was accurate, informative and helpful, they even made a courtesy call before we left to confirm everything was alright and to check if we had any last minute questions.Product : 10 out of 10 from start to finish. Hotels excellent and well looked after by our guide James. On these type of tours with several internal flights I assumed we would pick up a new guide after each flight but unusually James accompanied us on all flights and was with us for all the time we were in Australia which made for a far superior experience. (Apparently this is something Distant Journeys insists on). We were attracted to this tour by the occasional freedom days but were so impressed by the optional trips we only ended up with one freedom day.The 2/3 day stopover on the way out and on the return are a great idea to break up the long journey and also see another country.So impressed we have already booked a New Zealand tour with them.
Service rating : Excellent value for money covering almost all the main areas of Australia. The tour manager ensured the holiday ran smoothly and seamlessly with all the travel involved.Product : So much covered within the package
Service rating : A very well organised holiday with a top notch tour manager. I think the link between Qantas and Emirates needs to be sorted. When doing on-line check in the Emirates site always worked well showing the flights and seat booked whereas on the Qantas website, which was the first one I used since most of my flight numbers were Qantas numbers (for the international legs) often certain flights were not showing as having a booked/reserved seat even though the seats were shown on the Emirates site. Also different seat numbers to those reserved were shown on the Qantas site It felt that although these two airlines were operating code shares, neither of their computers spoke to one another. This got to the silly stage of me NOT getting the reserved seat for my Singapore to Perth flight in spite of one being booked many months ahead of the actual flight. IN all honesty not impressed with Qantas. Only other issue was that one of the first optional trips to the Pinnacles from Perth was not available and many of us were disappointed. This really needs to be a trip booked prior to departure.That said it was a great holiday and I have already booked another holiday with your firmProduct : Excellent value for money and a great itinery. Tour Manager was brilliant. Pinnacles tour needs to be a tour booked in advance of departure. A number of us were disappointed when we were not able to undertake this tour. Kangaroo Island was a great stop on the trip. In fact I am attaching a photo taken there which at first I thought it just showed fur seals until I noticed in the top right of the picture a vertical fin sticking out of the water. Blow the picture up and it is an Orca whale. Fabulous.
Service rating : I will definitely book again and highly recommend Distant Journeys, everything went according to plan, well organised to the very end.Product : A full packed package , good hotels, amazing value for the cost of tour.
Excellent Service and excellent guide. The trip was extremely well executed and the hotels were clean and had everything you needed. The only exception was Hong Kong which was a lovely hotel but the room was alittle bit tired and no ironing board or iron, only two tea bags and sachets of powdered milk. Most hotels had a laundry so we were able to keep on top of our washing. Our guide Ann was excellent. Nobody was able to fault her. Efficient, helpful, organised beyond belief, knew everything about everything, was professional and also funny and full of fun. Would definitely use Distant Journey’s again.