Service rating : The Guide, James, was very professional and approachable. He handled the, to us, surprisingly large group of 41 people very well and sorted out problems quickly and expertly.Product : Cairns was a washout - high swells at the Barrier Reef restricted us to 'sun worshipping' (probably should have been cancelled) Other trips - cable car/railway and Daintree Forest - cancelled due to severe flooding. (the sheet lightning and monsoon rain were impressive though.The rest of the trip ticked all the boxes.
Service rating : The office was efficient and helpful when booking and answering questionsProduct : Excellent itinerary, superb tour manager, great accomodation and wonderful experience
Service rating : Very helpful , good information prior to departure.Product : Excellent holiday. Well organised
Service rating : Our trip was exceptionally well organised. The tour guide was very knowledgeable and helpful. We really enjoyed our visit to Australia and would not have experienced as much if we had planned the trip ourselves.Product : Excellent value. We visited all the places we wanted to see and enjoyed the company of the other members of the group.
Service rating : Professional. yes I would.Product : Very good. We were well looked after.
On 07-Feb-2019 the supplier responded:Thank you Mr Warnham, we have passed your comments on to your Tour Manager, who I am sure will be pleased to hear this.
The very best of Australia holiday was excellent in every way. The Tour Manager Ann worked extremely hard to ensure we all had an excellent holiday. The Hotels were all excellent and the included tours. there are many highlights, but for us the best was Kangaroo Island, Ghan Train, Rottnest Island and Ayers Rock. The stopover in Dubai on the return was unbelievable quality for £49
Service rating : From start to finish a great trip. Liked the personal touchesProduct : Just loved the whole experience. Have traveled widely with other providers and this trip was up with the best. Thank you.Could you widen your destinations. I would certainly use you again and happily recommend you to friends.
Service rating : From the point of booking and throughout the whole tour we were fully supported. Our tour guide was marvelous, taking the organisation of everything connected to trip ensuring that all we had to do was enjoy the experience.Product : Covered far more than we could have every undertaken on our own. Hotels were great and got to see all the highlights and more.
Service rating : I had a number of questions both before and after we booked. Their staff not only had the answers to hand but actually sounded interested responding to my questions.Product : The hotels were all excellent,transfers and included experiences made for a memorable holiday
On 12-Nov-2018 the supplier responded:Your positive comments are very much appreciated Mr Lazell. We are glad with could help with your queries and that you had a wonderful holiday in Australia
Service rating : Well organised holiday. Enjoyed the aspect of freedom days very much! Tour Manager Jim Diaz was excellent and managed the group wonderfully well.Product : Excellent value for money and would recommend.
On 16-Nov-2018 the supplier responded:Thank you for your positive comments following your holiday, our Freedom Days are something we think our guests will appreciate - so it's wonderful to hear that they do. We are sure Jim will be very grateful for your kind words!
Service rating : ExcellentProduct : Best of Australia a Brilliant adventure
On 16-Nov-2018 the supplier responded:Oh thank you Mrs Kennedy, we are very glad to hear you enjoyed your 'big adventure'!
Service rating : Totally supportive,.answered questions promptly and helpfully.Product : Superb holiday excellent Tour Manager and Coach Captains. All hotels of high standard, locations visited gave us an overview of Australia and with the Freedom we could choose whether to a tour or relax.
On 16-Nov-2018 the supplier responded:Thank you for taking the time to provide such a positive review of your holiday Mrs Hayward, it is always a pleasure to hear when our guests enjoy their holiday as much as we hope they will do. We look forward to welcoming you on another Distant Journeys holiday again soon.
Service rating : The whole holiday was very well organised, staff were pleasant and helpful. Very professional and only too willing to help solve your queries .Product : The holiday was extremely good value, covering a lot of aspects of Australia and a trip on "The Ghan " which was an added bonus.The tour guide was first class, very knowledgeable and entertaining and he made the holiday run very smoothly.I would certainly recommend this trip.
On 01-Nov-2018 the supplier responded:Your positive review has been most helpful Miss Ellis, as we thoroughly enjoy hearing when our guests have had a wonderful holiday. We know The Ghan is a particular highlight for a lot of our guests while in Australia.
Service rating : Yes we would have a Distant Journey again and have already recommended the company.Product : Excellent range of places to visit and tours
On 29-Oct-2018 the supplier responded:That certainly is one of the best compliments we could receive, so thank you very much and we look forward to welcoming you on a Distant Journeys holiday again very soon.
Service rating : Always answered the phone promptly and got back to us quickly if our queries couldn’t be answered straight away. I would consider booking with them againProduct : Organisation of trip. Quality of guide. Good range of experiences and sights. Good hotels
On 29-Oct-2018 the supplier responded:As we are a small team, we do hope that we can be helpful as possible to our guests before such a big holiday; so it's lovely to hear that we could answer your questions.
It was a great experience , well organised and led by a very competant tour guide James .Hotels , freedom tours , airports all ran smoothly and most enjoyable My top 3/4…Kangaroo island The Ghan Great Ocean Road / Wetlands Safari .I would like to have visited Kakadu NP as I had watched Ray Meers ( tv prog) there recently but it is too far , needs a few days to do it justice .My husband wanted to sail the America’s ship but it had been cancelled so he climbed Sydney Harbour Bridge at 73yrs , oldest in the group and the day before Prince Harry !PS only down size was the group was too large at 42 and affected getting on and off coaches and arrival at hotels etc All contact with UK office very informative and professional..
On 29-Oct-2018 the supplier responded:Thank you for such a wonderful and detailed review of your holiday Mrs Keen. James certainly is a customer favourite, and I'm sure he'll be pleased to hear how much you enjoyed your time in Australia. Hopefully Mr Keen's Sydney Harbour Bridge climb made for a memorable second choice - it obviously inspired Prince Harry to do it!
Service rating : They were excellent, well informed and efficient .Product : They delivered everything they said they would in the itinerary, and more. An excellent well planned and delivered tour
On 29-Oct-2018 the supplier responded:Thank you for your kind review - our Directors and partners in Australia work very hard planning the Very Best of Australia tour to ensure guests have a fantastic holiday and so we're glad to hear it lived up to your expectations.
Service rating : I had several questions before my trip and everyone I spoke to was incredibly helpful, polite and friendly. I would definitely recommend Distant Journeys and would consider another holiday with them.Product : This was a fantastic trip and really did encompass the very best of a wonderful country. There were so many highlights, but Kangaroo Island, Uluru, the Great Barrier Reef and Sydney were definite wow factors! Our tour manager James was brilliant - interesting and informative and with a great sense of humour! He ensured everything ran smoothly, leaving us with a hassle free holiday.. Having a small group was good and they were a lovely bunch to travel on this trip with.
On 11-Sep-2018 the supplier responded:Thank you for taking time to post a review. So glad to hear you had a great time on our Very Best of Australia tour and delighted to hear James was brilliant too. Hopefully we'll get to see you on another Distant Journeys tour soon. Warm Regards, The Distant Journeys Team
Service rating : Nothing was too much trouble. Friendly and very helpful.Product : Absolutely amazing. Where do i start.......Nothing was too much trouble for anyone, fabulous local tour guides.saw everything we wanted to see, and a lot more as well. The ghan was superb, an absolute treat.Jenny our australian guide was wonderful...she really made the holiday and the jokes....well the less said about them the better !!! Would love to do another trip woth this company.
On 12-Sep-2018 the supplier responded:Dear Ms BarnettThank you for your review on our Very Best of Australia tour. We are so happy to hear you had a fabulous time. And Jenny's jokes?!! Great she was looking after you and so glad you loved The Ghan too. We'd love to see you on another Distant Journeys holiday. Hopefully we will. Warm Regards, The Distant Journeys Team
Service rating : Excellent communication and follow upProduct : Excellent tour, interesting, varied and very enjoyable. The 'freedom days' are such a good idea. The tour manager Ann was exceptional, her knowledge, interpersonal skills, and organisational skills could not be beaten. Great value for money. Would use this company again.
Service rating : Efficient and helpful service from first contact right through to welcome home call.Product : An excellent holiday made even better by an outstanding tour manager, Ann. Good balance of included tours and free time, but optional extra tours are quite expensive although very enjoyable.
Service rating : Organised well. Kept in touch with us. Very quick response to any question.Full of usefull and helpfull guidance.Product : Having never been on an organised tour like this it is hard to compare.Anne our rep was excellant , every tour should have one.Would go on a tour just to have her being tour manager.The Uluru Alice springs portion was very rushed. It needs an extra day at both resorts. Take the days from Cains and Sydney.Transport and drivers first rate (keep hold of them )Hotels were all that we as a couple could ask for.
Service rating : General all-round service. Excellent tour rep (Ann) - nothing was too much trouble, she was available 24/7. Good knowledge of everywhere we went, plenty of explanation of all the hotels, trips, etc. Nearly all hotels were excellent - at least for us!Product : Other tours - like Riviera - are probably better value for Australia, as more is included in the final price, whereas Distant Journeys have a lot of freedom days and you pay extra for trips that are included in other tours. As we did most of the extra trips, we paid more than others. However, that was our choice and we preferred the itinerary of Distant Journeys
Service rating : Always a friendly voice answering the phone with a good knowledge of the tours on offer. I would (and do) recommend Distant Journeys for their meticulous planning and dependable service.Product : Fabulous, well planned tour with very good hotels and an excellent tour guide, the lovely Ann Aston. I did the Wonders Tour in 2016 and came back for more, I wasn't disappointed, in fact it exceeded my expectations.
Service rating : Very pleasant staff when booking and it was nice to hear from them before we left to make sure everything was in order and when we arrived home we had a "welcome home" call to make sure everything had gone well.Product : It was an amazing experience. Although it was very much "on the go" all the time, we enjoyed every minute. Travelling all around we were able to experience the diversity of the country, learn about the culture, see some wonderful sights and wildlife and going on the Ghan was one of the highlights.The Tour Manager, Ann, was a font of all knowledge, had a great sense of humour and did everything she could to make it a perfect tour for everyone. It certainly was a great holiday and we have some wonderful memories.
Service rating : Our month long holiday to Australia, Singapore, and Hong Kong was excellent. We loved visiting and getting to know these great destinations. Distant Journeys had organised our trip very well and it ran smoothly from start to finish. All connections were good and we had no problem in any of the three countries we visited. The guides in the various places were very professional and could not be faulted. The only criticism was the size of our group which as 45 people, some quite elderly and somewhat disabled, was far too large. A lot of time was wasted in getting on and off coaches to visit various sights. This was unfortunate and not the fault of the people but of the company who over filled the tour. Half the number would have been ideal, but less profitable for the tour operators. In all other respects the staff at the UK office were excellent and went out of their way to be more helpful.Product : This tour is excellent and I would recommended it. On the whole it is good value and not over priced. Distant Journeys have organised a well worthwhile tour to three countries in a one month time span that is very enjoyable.
Service rating : Excellent customer service and help.Product : I thought it was excellent value for money, for what it included, Good central hotels, train journey, 2 cruises and included tours of cities.
Service rating : Their customer service was brilliant.Product : Professional and friendly. You get what it says on the tin
Service rating : Polite, friendly and helpfulProduct : Although there were a couple of things that could be improved on the holiday was great and we had a superb guide
Service rating : Very knowledgeable and helpful every time I contacted them.Product : Excellent itinerary - well-paced and with plenty of opportunities to do one's own thing, or do nothing! Tour manager in Australia was great, knew her stuff and was good fun, too!
Service rating : Very well organised tour covering a wide variety of venues.Product : Good tour covering a large portion of Australia.
Service rating : SERVICE WAS EXCELLENT. THEY ANSWERED ALL THE QUESTIONS THAT WE PUT TO THEM.THE ONLY POINT THAT I WOULD LIKE TO MAKE IS THAT THEY CHARGE US £25 pounds per person for VISA'S that are free .Product : A VERY GOOD HOLIDAY BUT COULD BE A BIT LONGER IT SEEMED TO BE A BIT RUSHED IN EVERY CITY.
Service rating : From booking to traveling the service was excellent. Will certainly travel with you again if I get the chance.Product : Knowledgeable guide who travelled with us, and nothing was too much trouble. She made the holiday run seamlessly. It was a lot of fun from the very start.
Service rating : Excellent tour guide ~ Jenni Brown is one of the best. Well organised tour that covered a considerable amount of ground.Product : Good tour well organised made by the tour guide Jenni Brown. The only downside was that some of the hotels we stayed in were below the standard we & many others on the tour anticipated.
Excellently, Jenni was the best guide ever. She looked after all of us as if were all her relatives. She also has excellent knowledge of all the place we visited.One down fall, my wife and I were put onto a smoking floor and room in Singapore. It was disgusting, however we discussed this the next morning and our room was changed immediately. Loves Australia especially Perth and Sydney.
Service rating : The excellent tour manager, Jenni was fantastic. The tour covered all the locations we wanted to visit. Loved Perth, Adelaide, Melbourne, Alice, Uluru, Darwin, Cairns and Sydney! Highlights the Ghan, the barbeque, the barrier reef and of course Jenni's jokes!! Excellent value.Product : In comparison with other Australian trips this one covered everywhere we wanted to go. So much included in the price. Optional trips very good.
Service rating : Well organised trip with the tour leader Jenny. Everything run smoothly apart from the hotel in Darwin. All the trips, included and optional, were very good.would love to go back and visit other parts of Australia.Product : The best holiday ever. The whole tour went very smoothly thanks to the meticulous organization of Jenny our tour guide. The hotels were excellent except for the hotel in Darwin they need a good manger to run the hotel. All the trips both the included and optional ones were very good. Would love to go back and visit other parts of Australia.
We completed the review in-Country and handed the completed review to the Tour Manager. Sum up the Tour was excellent. Refer to our review form for details.
We went to Australia last March.We had a little upset in Singapore when my husbands visa numbers didn’t match his passport but the lady on book in desk called the Australia representative at the airport and he sorted it without too much hassle to us.Perhaps Distant Journeys should have checked it a bit better but so should we have.The holiday hotels were mostly very good with a couple good.The hotel in Singapore was a little bit too far out, we would have preferred one a little closer to the harbour.We especially enjoyed the trip on the Ghant as we had never spent a night on a train.The trips that were part of the holiday were excellent.We didn’t see the Barrier Reef because of adverse weather but on our return home we received a cheque for the missed trip.The reps were all good but Pam who escorted us around Australia went above and beyond her job.Distant Journeys personal were very helpful and explained everything well,the catalogue was very truthful.A wonderful trip to celebrate our Golden anniversary
Service rating : Would definitely buy from them again & recommend them as a Company. Have done so already!!! The only slight negative comment I make is , & I’ve already mentioned this on the final evaluation form I handed to Jim our tour guide prior to leaving Sydney was the size of the group =45 people, took a while to get to know each other. Having said that there were some who probably were quite happy not to mix with others within the group , keep themselves to themselves!! Having toured China & S America with another company I would say that 25—30 would be an ideal Number. Having said this , 45 in the group did Not spoil my Holiday!!!Product : Excellent value for money!!!! All the Hotels in Central locations, ideal with in house washing facilities!!!! Well organised, every internal flight to time, a lot of behind the scenes work goes on that we on holiday don’t think about, the tour guide gets on with it!!! , yes , it’s their job , but it all takes time, & it all was on time!! NO hassle for us at all!!
Service rating : I spoke with a lovely lady who sorted my tour and extended week very quickly and efficiently. Sorted out my optional excursions and any queries I had.Product : The tour included all we wanted to see in Australia and seemed to flow in a timely manner.
Service rating : Well organised everything was first class and very good value for money. Would thoroughly recommend.Product : Best holiday yet! Must travel with them again.
Service rating : Very good. The staff were knowledgeable and helpful at all times. They responded to requests for information promptly and were always professional and polite.Product : The whole holiday experience was fantastic. We found that Distant Journeys provided the ‘extras’ that other company’s do not. Every detail was covered and we found that it was better than expected. Although it is an expensive holiday you get a lot for your money and we did not regret a penny of the cost.
Service rating : Excellent - staff were always helpful and dealt with queries quickly and efficiently.Product : Well organised and well paced. James was a first class tour manager who ensured that everything went smoothly and with an entertaining sense of humour
Service rating : Could always get hold of them on the phone before we went on the trip. Very helpful. Would recommend.Product : Great trip.The guide James was great. Hotels good quality and very good locations. Good value for what we paid, a lot of little extras and did not end up spending to much money. A little bit pacy at times, but we would have not seen as much if it was a slower holiday. Good fun group and we will keep in touch with a few of them. Would recommend.
Service rating : Quick and accurate information provided to any questionsProduct : Very well organised and everything went as clockwork
Service rating : We made several phone calls to the Office. We always received excellent service and were treated with respect. We upgraded our tickets and the office were very efficient in giving us advice about the upgrades and obtaining them.All the paper work was correct and arrived in plenty of time.Product : From the moment we left home to the moment we arrived back, the holiday was everything we expected it to be. The tour manager made our holiday. She was knowledgeable, efficient and made sure that we had a great time. When we booked the holiday it was our holiday of a life time, our tour manager ensured it was
Service rating : I think a lot of want made our journey wonderful was our guide, Jenni, who managed sick clients and Well! Also, some of the tours offered were spectacutar!Product : Jenni, our tour guide! We got lucky!
Service rating : We don’t usually do tours as the numbers are too large but this tour only had 23 people and it was excellent.Very well organised from the start, good centrally located hotels and a very good Tour Manager - we saw and did so much.It was a once in a lifetime holiday and it exceeded my expectations.Product : It was excellent value for money as we did so much