Everything from our initial booking through to the courtesy call at the beginning and end of our fantastic trip to South Africa was as we’ve come to expect from Distant Journeys, just perfect.To anyone thinking of booking with Distant Journeys we would say definitely do it. Be prepared to have a very busy and sometimes tiring holiday but it will be so worth it and a wonderful experience.We started our trip at Victoria Falls and also took an optional day trip to Chobe National Park in Botswana. If you’re thinking of South Africa do not miss this add on as you will have a fantastic experience both at Victoria Falls Safari lodge including a Boma dinner and at Chobe where the Elephants and all the other wonderful animals left us speechless. We also had more wonderful Safaris at Ubizane Nature Reserve. Unfortunately there was a bit of a hiccup with our accommodation there but it was just a bit of a disappointment and certainly did not spoil the holiday. When Distant Journeys were made aware they quickly responded to all concerned and we were all adequately compensated for this. Now that Distant Journeys are aware of this accommodation problem we would say that it will not happen on future trips and did not seem to be something of their making but more to do with the South African agent at the time.The rest of our holiday through the garden route and finally ending in Capetown was wonderful, all hotels were of good standard. We loved Knysna in particular, it was beautiful. Don’t miss the Gold Restaurant in Capetown if you’re looking for a great night of good food and wonderful entertainment. Eating out was a pleasure in all restaurants we visited. And very reasonably priced.Our guide Colleen gave us lots of information of dos and donts when out and about to make sure we felt safe. Just being aware really as you would be travelling anywhere in the world..We look forward to joining another Distant Journeys holiday in the future.
On 25-Feb-2019 the supplier responded:Thank you very much for your very comprehensive review of your holiday - it certainly sounds as though you fully experienced as much as you could while you were in South Africa and Victoria Falls. As you know, we did speak to our partners in South Africa following the unfortunate and unexpected miscommunication regarding Ubizane Nature Reserve accommodation, though we are glad this did not negatively impact your overall enjoyment of the holiday. We look for ward to welcoming you on another Distant Journeys holiday in the future.
Service rating : An enjoyable and well organised and planned trip with an excellent guide.Product : A most enjoyable trip and the only disappointment was the lack of animals on our second safari. Lovely hotels, well organised travel and an excellent guide.
On 04-Mar-2019 the supplier responded:We are delighted to hear you had such an enjoyable holiday and that you managed to see some fantastic wildlife, even if the second safari was not as successful.
Service rating : Loved the whole trip ...the Vic falls add on at the start was excellent, Rovos rail from Pretoria to Durban was a particular favourite of ours, lovely Knysna and my favourite city in the world ... Capetown , which has so much to offer. Our tour guide Colleen was first rate with just the right balance between information and fun .... loved it!!Product : Everything was just great
On 05-Mar-2019 the supplier responded:Well Mrs Stanley, I'm not sure how we can respond to such a wonderful review of your holiday! We are delighted that you enjoyed your time in South Africa and with the additional few days at Victoria Falls. Rovos Rail is certainly something you'll remember no doubt, as it is such a wonderful experience.
Service rating : Average - tickets were sent out late and to wrong address,Product : Holiday gave a great overview of key tourist areas of South Africa
Service rating : The Uk office have been very helpful, when needing to ask any questions.Cannot fault anything.Product : From start to finish everything was truly fantastic.
Service rating : The staff are always very helpful and friendly and do their best for you as their customers.Product : I'm glad our first hotel The Irene was used instead of the Sheraton in Pretoria. It was a beautiful place to stay for our first 2 days and having seen the Sheraton when in Pretoria it was definitely the right choice for them to change hotels. The Safari Lodge was a beautiful place to stay with the animals all around. The trips included were also interesting and enjoyable The Southern Sun Waterfront in Cape Town I was expecting to be opposite the sea like the one in Durban so was a little disappointed. I also had to change rooms in both these hotels. The trips I took I also enjoyed and we had very good guides on those. Maggie our guide for the whole trip was excellent and very helpful with quite a few problems with coach and plane breakdowns which were out of everyone's control.
Service rating : Superb staff, very friendly and at all times helpfulProduct : An absolute superb holiday from start to finish, and very well organised. Our tour manager, Gertie Tuinder, was excellent, very friendly, knowledgeable and enthusiastic. Would you please pass on our regards.If we have one complaint, it was that on some days we felt that we were rushed with trying to visit so many venues in one day. But overall the trips the scenery and the wild life was spectacular.We must say that the Irene Country Lodge that you chose to replace the Sheraton hotel in Pretoria was a master stroke, as it was one the best hotels we stayed in during our trip.On the down side the Rex hotel in Knysna was not up to the same standard, the location was excellent, the rooms were good but the dining area for breakfast was poor, not large enough for the amount of guests that wanted breakfast at the same time.Thank you for a superb holiday, and we would not hesitate to recommend you to our friends and family.Kind regardsAnne and Graham Barnett
Service rating : The Staff at UK Office were very professional and efficient at all times. Special thanks to Alex for all of her help and guidance.Product : A fantastic holiday that gave us a real flavour of South Africa. This trip went to the "Top of our list"
Service rating : My only complaint was when my trip, I asked how many other Single people would be on my chosen tour and was told they couldn't tell me.As it happened there was one other lady in the group. I see no reason they couldn't have told me that.Product : It was a marvellous tour taking me to places I wished to see.The guide was very organised & efficient, sometimes a little too!!!Hotels were mostly amazing.I think perhaps some days could have been less frantic, trying to see so much in a day was sometimes very tiring. I wasn't the only one that felt that.
Terrific itnerary and well organised trip throughout. Fantastic guide and a holiday that will live long in the memory-only what we have come to expect from Distant Journeys.
From first booking our holiday the service has been excellent, the various people I spoke to were very professional, knowledgeable and friendly. I would have no hesitation in recommending Distant Journeys to friends and family interested in this type of holiday. The tour arrangements suited our needs exactly, we particularly enjoyed a minimum of 3 nights in each location. In addition the choice of hotels was first class, the tours also were very well chosen and not too hectic, allowing "free time" in between.
Service rating : All communication is dealt with efficiently and all staff are friendly and helpful.Product : The holiday was well organised and was accurately described in the brochure. Truly memorable.
Service rating : Always friendly and efficient. Nothing is to much trouble.Product : We had a great time and was looked after all the way through our stay. We felt like we had five star treatment.
Service rating : Well organised and good choice of towns and places visitedProduct : Great tour and very well organised as per usual for Distant Journeys!
Service rating : Great organised trip, have already recommended and would definitely travel using them againProduct : It was wonderful enjoyed the trip very much
Service rating : Service was excellent and paperwork was always very detailed. When changes were made to the itinerary I was given a full explanation.Product : I saw everything that was iconic and the service from everyone connected to the tour was first rate.
Service rating : Any and all enquiries dealt with immediately and ultra courteously. Lovely staff.Product : Victoria Falls was out of this world and the Lodge was exceptional in every way. Rovos Rail was utterly incredible - service immaculate and food and drink perfect. The safaris have given us lifelong memories. South Africa was amazing. Cape Town especially good. Knysya gorgeous.
Service rating : Always friendly and helpful on the phone. Easy to pre-book excursions and travel pack wallet was useful.Product : The holiday was well organised and we saw so many aspects of this fascinating country. It was a very busy tour with early starts which took some getting used to. The local tour guide was very informative and the coach travel and standard of hotels was excellent. We had three safari trips and saw many animals. The safari lodge was very good. The only city which we didn't enjoy was Durban but we found Cape Town and the surrounding area a lovely start to the holiday.
Service rating : I made some enquiries by phone and e-mail. I was replied to without delay with full information, and felt I was being given full attention.Product : A full and busy holiday covering a lot of ground. Great hotels and our guide was marvelous