Service rating : The Uk office have been very helpful, when needing to ask any questions.Cannot fault anything.Product : From start to finish everything was truly fantastic.
Service rating : The staff are always very helpful and friendly and do their best for you as their customers.Product : I'm glad our first hotel The Irene was used instead of the Sheraton in Pretoria. It was a beautiful place to stay for our first 2 days and having seen the Sheraton when in Pretoria it was definitely the right choice for them to change hotels. The Safari Lodge was a beautiful place to stay with the animals all around. The trips included were also interesting and enjoyable The Southern Sun Waterfront in Cape Town I was expecting to be opposite the sea like the one in Durban so was a little disappointed. I also had to change rooms in both these hotels. The trips I took I also enjoyed and we had very good guides on those. Maggie our guide for the whole trip was excellent and very helpful with quite a few problems with coach and plane breakdowns which were out of everyone's control.
Service rating : Superb staff, very friendly and at all times helpfulProduct : An absolute superb holiday from start to finish, and very well organised. Our tour manager, Gertie Tuinder, was excellent, very friendly, knowledgeable and enthusiastic. Would you please pass on our regards.If we have one complaint, it was that on some days we felt that we were rushed with trying to visit so many venues in one day. But overall the trips the scenery and the wild life was spectacular.We must say that the Irene Country Lodge that you chose to replace the Sheraton hotel in Pretoria was a master stroke, as it was one the best hotels we stayed in during our trip.On the down side the Rex hotel in Knysna was not up to the same standard, the location was excellent, the rooms were good but the dining area for breakfast was poor, not large enough for the amount of guests that wanted breakfast at the same time.Thank you for a superb holiday, and we would not hesitate to recommend you to our friends and family.Kind regardsAnne and Graham Barnett
Service rating : The Staff at UK Office were very professional and efficient at all times. Special thanks to Alex for all of her help and guidance.Product : A fantastic holiday that gave us a real flavour of South Africa. This trip went to the "Top of our list"
Service rating : My only complaint was when my trip, I asked how many other Single people would be on my chosen tour and was told they couldn't tell me.As it happened there was one other lady in the group. I see no reason they couldn't have told me that.Product : It was a marvellous tour taking me to places I wished to see.The guide was very organised & efficient, sometimes a little too!!!Hotels were mostly amazing.I think perhaps some days could have been less frantic, trying to see so much in a day was sometimes very tiring. I wasn't the only one that felt that.
Terrific itnerary and well organised trip throughout. Fantastic guide and a holiday that will live long in the memory-only what we have come to expect from Distant Journeys.
From first booking our holiday the service has been excellent, the various people I spoke to were very professional, knowledgeable and friendly. I would have no hesitation in recommending Distant Journeys to friends and family interested in this type of holiday. The tour arrangements suited our needs exactly, we particularly enjoyed a minimum of 3 nights in each location. In addition the choice of hotels was first class, the tours also were very well chosen and not too hectic, allowing "free time" in between.
Service rating : All communication is dealt with efficiently and all staff are friendly and helpful.Product : The holiday was well organised and was accurately described in the brochure. Truly memorable.
Service rating : Always friendly and efficient. Nothing is to much trouble.Product : We had a great time and was looked after all the way through our stay. We felt like we had five star treatment.
Service rating : Well organised and good choice of towns and places visitedProduct : Great tour and very well organised as per usual for Distant Journeys!
Service rating : Great organised trip, have already recommended and would definitely travel using them againProduct : It was wonderful enjoyed the trip very much
Service rating : Service was excellent and paperwork was always very detailed. When changes were made to the itinerary I was given a full explanation.Product : I saw everything that was iconic and the service from everyone connected to the tour was first rate.
Service rating : Any and all enquiries dealt with immediately and ultra courteously. Lovely staff.Product : Victoria Falls was out of this world and the Lodge was exceptional in every way. Rovos Rail was utterly incredible - service immaculate and food and drink perfect. The safaris have given us lifelong memories. South Africa was amazing. Cape Town especially good. Knysya gorgeous.
Service rating : Always friendly and helpful on the phone. Easy to pre-book excursions and travel pack wallet was useful.Product : The holiday was well organised and we saw so many aspects of this fascinating country. It was a very busy tour with early starts which took some getting used to. The local tour guide was very informative and the coach travel and standard of hotels was excellent. We had three safari trips and saw many animals. The safari lodge was very good. The only city which we didn't enjoy was Durban but we found Cape Town and the surrounding area a lovely start to the holiday.
Service rating : I made some enquiries by phone and e-mail. I was replied to without delay with full information, and felt I was being given full attention.Product : A full and busy holiday covering a lot of ground. Great hotels and our guide was marvelous
Service rating : I would certainly recommend them as they provided an excellent service and the whole holiday was enjoyable and fascinating.I have been to Australia and now South Africa, Zimbabwe & Botswana with them.All trips have been excellent with informative and very personable Tour Managers.Product : A wonderful time with wonderful travelling companions.Lots of unforgettable sights seen.Wonderful memories.
Service rating : I had already holidayed in South Africa with another company but after this trip I felt I really had come to know enjoy and love the country. Never once did I feel that I had done this before. I learnt so much, saw so much and really had a much more in depth experience.Product : The tour was organised so that we had time to enjoy every stop. Five nights in Cape Town might seem a lot at the start but it wasn’t. I could easily have enjoyed more. The hotel was well sited and I felt safe exploring on my own. Last time I was here the rep recommended taxis etc etc. Not good for a couple let alone a solo traveller. Ours suggested lots of places to visit and I couldn’t fit them all in.
Great holiday great service have already recommended to friends.
Service rating : Very good in most areas and would use againProduct : very good in time and days in each place, excellent tour guide. Balanced itinary and meals provided.
Service rating : Excellent service from initial booking to post holiday query. Used this company two years ago for the "Wonderful Australia" tour & again recently for the "Spectacular South Africa & Victoria Falls" tour. Nothing is too much trouble for this amazing company. Always there to answer any questions & to help out in any way. No hesitation in recommending them to everyone.Product : Just returned from an amazing tour of South Africa which left me spellbound. Five nights in Cape Town where we explored Table Mountain, the history of the city, Robben Island & the lovely Victoria & Alfred waterfront. My highlight was touring the Cape Peninsula with the seals on Deiker Island & the colony of penguins at Boulders Bay. What a treat also to reach the Cape of Good Hope where I left a little bit of my heart. Thoroughly enjoyed the trip to the Cape wine lands of Franschhoek & Stellenbosch. Sad to leave Cape Town but next on the agenda was the journey through the Dutoitskloof Pass with the beckoning Drakenstein Mountains in all their splendour. Our destination was the beautiful "Garden Route". After travelling through the wild vegetation known as "Little Karoo" country we reached Mossel Bay & eventually our lovely boutique hotel "The Rex" in Knysna. Situated by a lagoon & picturesque harbour we spent a few idyllic days in the sun. Onwards & upwards we were off again to visit the ostrich farm in Oudtshoorn & the famous Cango Caves. Departing from Knysna we headed to the Storm River estuary & gorge where we walked to the famous suspension bridge followed by a lunch overlooking the Indian Ocean. Off now to catch our flight from Port Elizabeth to Durban in Kwazulu Natal. Our wonderful hotel here overlooked the Indian Ocean with a breakfast view to die for. After a couple of days it was time for the group to split. Half travelled on Rovos Rail in sheer luxury whilst we travelled North to the Safari Tree Top Lodge in Hluhluwe. I thought things couldn't get better but they certainly did. Three land safari's & one water safari later we had seen all of the wonderful animals at close proximity. Time now to fly to Pretoria to meet the other group. The Irene Country Hotel was set beside a lake & ideal for us. After a day touring the sights of this city some of our fellow guests were flying home. We had extended our tour, thank goodness to fly up to Victoria Falls, for three days. The Safari Lodge here was situated in the bushveld & we could see all the wild animals from our balcony. Whilst here, my friend Sue & l, did a four hour horseback safari in the Bush, a walking tour of Victoria Falls & I managed to also squeeze in a helicopter tour of the Falls. I would highly recommend adding the extension to the South Africa Tour as the vision of the falls will leave you speechless. The final day we opted to go to Chobe National Park in Botswana for another great land safari followed by a water safari to see the herds of wild elephants on the waterfront. To sum up this three week amazing adventure using just one word. WONDERFUL. I shall certainly return to this spectacular country which has stolen my heart. Thank you Distant Journeys for your excellent planning, itenary & wonderful guides. Maggie Gibson was marvellous imparting her knowledge & I can even speak a little zulu language now. I can't wait to plan a PowerPoint presentation of my three week tour to show others all my lovely photos to everyone.