Service rating : Very helpful friendly staff.Able to get through on the phone straight away.The brochure was an acurate description of our holiday.Excellent standard of hotels and very professional tour guides in New Zealand.Product : Excellent standard of hotels and very professional tour guides
On 20-Mar-2019 the supplier responded:Thank you so much for your kind review - your comments are greatly appreciated and we are glad you enjoyed your holiday.
Service rating : Very helpful, knowledgable staff who were able to answer our queries quickly and efficiently.Product : Two great coach drivers, good hotels. Disappointed with meal/waitresses in Singapore but enjoyed evening cruise.Thoroughly enjoyed Raffles experience. We didn't feel the night on the ship was necessary at Milford Sound. We felt the penguin tour at Dunedin was oversold as there were no penguins! It would have been good to have been offered a half day tour to 90 mile beach and cape Reinga. Overall a wonderful, well organised trip which we thoroughly enjoyed and would recommend.
On 13-Feb-2019 the supplier responded:We are very pleased you enjoyed your holiday Mrs Martin, and thank you for your kind words about our team in the office.
Service rating : Very good communication and plenty of information providedProduct : Very good hotels and excellent transport arrangements. The two coach captains were first class. Both stopovers were well organised.
On 05-Mar-2019 the supplier responded:We are very happy to hear you had such a good holiday with us Mr Housden and we hope to welcome you on another Distant Journeys holiday in the future.
Service rating : Very efficient and clear communication.Product : A thoroughly enjoyable experience from start to finish. The itinerary in New Zealand was well planned and both coach captains were excellent. The chance to stop off in Singapore and Bangkok added to the experience.
On 05-Mar-2019 the supplier responded:Delighted to hear you enjoyed your holiday with Distant Journeys Mr Baker, and that the itinerary allowed you plenty of time to experience this wonderful country - plus your additional stopover destinations.
Service rating : Very helpful.Product : Excellent organisation. Everything followed to plan as set out in booklet.
On 05-Mar-2019 the supplier responded:We do carefully organise our tours, with both the staff in the UK and in New Zealand carefully working to ensure you have a good holiday, which it certainly sounds like you did.
Service rating : Very easy to book with excellent communication throughout the process of booking and going on trip and once trip over and home I have only one negative of the trip and that was at my stop over in Dubai the hotel was excellent but unfortunately it was surrounded by extensive building site although we had a shuttle bus to attractions etc I felt that it was too remote .Product : Well organised excellent hotels coach and tour guides Was amazed at all the activities and areas we covered . Would recommend this trip .
On 16-Nov-2018 the supplier responded:It's our pleasure Mrs Miller, we are here to help our guests get the most of their holiday experience. Thank you also for your feedback regarding your homebound stopover, guest comments are very important to us.
Service rating : Top rate. Am already recommending you to friends.Product : Missed being perfect by the tiniest margin.
On 13-Nov-2018 the supplier responded:How wonderful to hear! We look forward to welcoming your friends on a Distant Journeys holiday soon.
Service rating : Very efficient service. Follow up telephone calls after booking, pre-departure, and after return from holiday.Product : Quality hotels with excellent organisation.
On 12-Nov-2018 the supplier responded:As a small team we do take pride in our Customer Service, so your comments are most appreciated, thank you.
Service rating : The entire package was well thought out and executed throughout. Can't fault them.Product : Can't fault the entire Holiday.
Service rating : From start to finish veryone I spoke to by telephone was polite, helpful and really friendly. Nothing was to much trouble for them.Product : From start to finish this was a well organised value for money trip. Every hotel was perfect, good food and the the locations were very central. Tour guides in Singapore and Hong Kong were fabulous and the two coach captains that we had in New Zealand were amazing. They dealt with everything, collected your luggage, drove us to the most amazing places, knew where to stop for breaks, always gave you some recommendations of where to eat in the evenings and at every new location that we were staying at, they would give you a quick tour pointing out restaurants and places of interest before you had the full city tour the next morning. Their knowledge of the Island was brilliant and they both put the information across well. This is our first trip with Distant Journeys and hopefully not the last!
Service rating : Contact by phone and post was always clear and they were most helpful with information on various aspects of the holiday eg clothing and also when I had a medical problem which could have affected the holiday. Tickets arrived on time and the information concerning the holiday was most comprehensive and informative.Product : Organisation of travel to New Zealand and back was most efficient and guides in Singapore and New Zealand were professional, knowledgeable and approachable. All the hotels provided excellent accommodation and staff. There was a tremendous amount of travelling but this was well thought-out and planned. We did benefit from being a comparatively small group and had ample room on the coach and this did make a lot of difference. I think that it might not have been such an overall pleasant experience with a full coach.
Service rating : The booking process was effortless and the information provided about the trip was well focused.One area where there could have been improvement was in the information provided about travel options. For instance, one of the group travelled directly from Singapore to New Zealand while the rest flew via Australia. We were not informaed that such a direct flight was available.Product : The use of Leopard as local agents was inspired.
Service rating : Would definitely recommend Distant Journeys, fantastic trip and very well organised.Product : All of the guides were excellent. Really enjoyed our holiday. Very well organised trip from start to finish.
Service rating : I would thoroughly recommend this company; excellent personal service before, during and after my holiday finished. Amazing holiday with first class drivers/guides who went out of their way to make our tour superb. Too many optional tours to add to the excellent included ones and not enough days to fit them all in.Product : Amazing tour with superbly knowledgeable guides/drivers. Not enough days to fit everything in that you wanted to do.
Service rating : Every aspect of the holiday ranged from excellent to very good the booking was straight forward and any queries were answered efficiently.The main booklet sent with all the paper work was full on information and also gave the hotel facilities.Both Chris on the north island and Alan on the south island were knowledgeable ,friendly and cheerful.The hotels were of a high standard,there were many extras included in the price eg overnight stay on board a boat on Milford Sound great experience.One of our best holidaysProduct : This is one of the best holidays we have had couldn't have been looked after better so much was included in the price .We had a fantastic time.would not hesitate to recommend a holiday in New Zealand or travelling with Distant Journeys
Service rating : They were very helpful each time I phoned with a query. I was very impressed by being phoned a few days before travelling to ask if everything was satisfactory and to see if I had any questions. The quality of all the paperwork was very good. I particularly liked the itinerary booklet containing all the details, so much easier to handle than A4 sheets of other companies.Product : This holiday did exactly what I wanted! We saw all the places on my wish list and covering over 5000km we saw a good proportion of the landscapes of New Zealand. Although we were thwarted by the weather on a couple of occasions, D J cannot be held for cyclone Gita!! Our coach captains were both first class driver-guides, with infinite patience and a wealth of knowledge of their wonderful country. The majority of the hotels were excellent, and the others satisfactory. The range of optional tours and excursions were good, with plenty of choice.
Service rating : Good service from the office staff.Product : Very enjoyable and well organised. The coach drivers made the long drives bearable with their excellent local knowledge and sense of humour. Having to change planes twice on the outward and return trips was annoying and tiring.
Service rating : Excellent communication and booking procedure. Very good quality hotels and tour guides. Well planned itinerary which provided a very good experience of New Zealand.Product : Excellent itinerary which provided a very good experience of New Zealand.
Service rating : Everything was well organised with nice hotels. I would recommend you and would travel with you againProduct : It was a lovely country which I would like to go back again,
They were very helpful with any pre-holiday queries I had, such as did we need a visa etc. We would defo recommend them.
Service rating : They were very helpfulProduct : We were disappointed in our welcome in Singapore on the outward journey, we arrived at the hotel at 9am to be told our rooms were not ready and told to go into the lounge with no offer of food or drink! After a long flight this was not acceptable. We finally were given our room at 1.30pm.We were also unhappy with our room at Rotourua which was dark and dingy with little electric light and not much room.Otherwise we enjoyed our trip especially the two driver/guides who were brilliant.
Service rating : The organisation was first class. We were always kept informed of any changes to the itinerary.Product : The holiday was good value for money. We stayed in first class hotels and were treated well.
They did everything well
Service rating : Excellent package tour Flight hotel and tour guides equally good Coach trip at times were too long We will recommend to friendsProduct : Agents were always friendly and helpfull
Service rating : From the moment we were helped with the booking, we felt sure that we were going to be looked after and everything was covered. We were not disappointedProduct : A very comprehensive trip and very varied.
Service rating : Tour guides excellent and the coach drivers very good and knowledgeable who stuck to the schedule.From a personal view I would have gladly paid more to avoid a couple of early starts probably meant extending the tour by a couple of days but as nearly everyone was over 60 I think they would have appreciated the extra rest.Product : Good value for the money.
Service rating : I was very impressed with the standard of most of the hotels (with the exception of the Heartland in Christchurch). I also liked the fact that we spent more than one night in each location (again with the exception of Christchurch). The coach drivers were very efficient and knowledgable, but I was troubled by the fact that they doubled up as guide and tour leader. I have never experienced this before. The size of the group was too large in my opinion (45 people) and in hindsight I felt that the itinerary could be tweaked.Product : I think they should consider more time in Christchurch. We hardly saw it. It seems to be just used as an airport hub.The tour includes a visit to the Franz Josef glacier, which barely exists any more, due to global warming. The journey to and from here was hazardous. Apart from helicopter rides, which were cancelled due to bad weather, there was little else to do here. I feel that this should be dropped and maybe Wellington and/or Napier added.
Service rating : Staff very helpful when I booked the holiday and follow up was also very good.Product : The holiday went very smoothly. Yes there was a lot of traveling but this is to be expected when covering North and south islands. We had excellent guides and felt "looked after" . On the whole, good value for money.
Service rating : Service was fine....more than that actually. They were brilliant at sorting out my very particular and slightly odd plans. I would give them 5 stars. I thought I was being asked about the tour itself.Product : Liked the tour overall......but too long on a coach for me. Would have like to fly more and to visit Wellington. Some hotel choices weird ( Christchurch!)...but generally a good standard and in good places.
Service rating : The planning was good, the tour guides were good and the hotels were good.Product : The tour was not cheap, but considering the distances, it had to be done.
Everything from booking the trip right through to the end was perfect. The guides, especially Tommy, were helpful, courteous and extremely knowledgeable. Would certainly recommend Distant Journeys.
Service rating : Friendly and helpful at point of booking. Excellent organisation of holiday (travel, transfers, accommodation. Particularly appreciated the personal phone call just before we left for the holiday, to check that we were happy about the arrangements and we hadn't got any concerns. Never had that before from a holiday company.Product : The driver/guides were the making of our holiday. They were so friendly, helpful and their knowledge of the country they loved made New Zealand very special. All hotels were extremely comfortable. The changing scenery on our travel-days would not have been seen if we had flown from destination to destination. We couldn't pick one favourite place, as they were all fabulous.
Service rating : Helpful and efficient service.Product : We have enjoyed 25+ long haul holidays with most tour companies and this is the first time we have been part of a tour with 43 other passengers with only a driver and no tour manager. For the drivers on both north and south islands they were responsible for all admin, optional tours, cases etc and the need to give long commentaries whilst having to drive in some challenging conditions. Not really acceptable - hence the score of average.
Service rating : Answered my phone and email queries promptly although not all the advice was correct!Product : Good way to get a taste for both islands although it did involve a lot of coach travel.
Excellent information and advice.