Brilliant itinery, super hotels, excellent guides
On 27-Mar-2019 the supplier responded:Thank you so much for your kind words and for taking the time to write this review. We are really glad you had an amazing experience!
Service rating : Very helpful friendly staff.Able to get through on the phone straight away.The brochure was an acurate description of our holiday.Excellent standard of hotels and very professional tour guides in New Zealand.Product : Excellent standard of hotels and very professional tour guides
On 20-Mar-2019 the supplier responded:Thank you so much for your kind review - your comments are greatly appreciated and we are glad you enjoyed your holiday.
Service rating : Very helpful, knowledgable staff who were able to answer our queries quickly and efficiently.Product : Two great coach drivers, good hotels. Disappointed with meal/waitresses in Singapore but enjoyed evening cruise.Thoroughly enjoyed Raffles experience. We didn't feel the night on the ship was necessary at Milford Sound. We felt the penguin tour at Dunedin was oversold as there were no penguins! It would have been good to have been offered a half day tour to 90 mile beach and cape Reinga. Overall a wonderful, well organised trip which we thoroughly enjoyed and would recommend.
On 13-Feb-2019 the supplier responded:We are very pleased you enjoyed your holiday Mrs Martin, and thank you for your kind words about our team in the office.
Service rating : Very good communication and plenty of information providedProduct : Very good hotels and excellent transport arrangements. The two coach captains were first class. Both stopovers were well organised.
On 05-Mar-2019 the supplier responded:We are very happy to hear you had such a good holiday with us Mr Housden and we hope to welcome you on another Distant Journeys holiday in the future.
Service rating : Very efficient and clear communication.Product : A thoroughly enjoyable experience from start to finish. The itinerary in New Zealand was well planned and both coach captains were excellent. The chance to stop off in Singapore and Bangkok added to the experience.
On 05-Mar-2019 the supplier responded:Delighted to hear you enjoyed your holiday with Distant Journeys Mr Baker, and that the itinerary allowed you plenty of time to experience this wonderful country - plus your additional stopover destinations.
Service rating : Very helpful.Product : Excellent organisation. Everything followed to plan as set out in booklet.
On 05-Mar-2019 the supplier responded:We do carefully organise our tours, with both the staff in the UK and in New Zealand carefully working to ensure you have a good holiday, which it certainly sounds like you did.
Service rating : Very easy to book with excellent communication throughout the process of booking and going on trip and once trip over and home I have only one negative of the trip and that was at my stop over in Dubai the hotel was excellent but unfortunately it was surrounded by extensive building site although we had a shuttle bus to attractions etc I felt that it was too remote .Product : Well organised excellent hotels coach and tour guides Was amazed at all the activities and areas we covered . Would recommend this trip .
On 16-Nov-2018 the supplier responded:It's our pleasure Mrs Miller, we are here to help our guests get the most of their holiday experience. Thank you also for your feedback regarding your homebound stopover, guest comments are very important to us.
Service rating : Top rate. Am already recommending you to friends.Product : Missed being perfect by the tiniest margin.
On 13-Nov-2018 the supplier responded:How wonderful to hear! We look forward to welcoming your friends on a Distant Journeys holiday soon.
Service rating : Very efficient service. Follow up telephone calls after booking, pre-departure, and after return from holiday.Product : Quality hotels with excellent organisation.
On 12-Nov-2018 the supplier responded:As a small team we do take pride in our Customer Service, so your comments are most appreciated, thank you.
Service rating : The entire package was well thought out and executed throughout. Can't fault them.Product : Can't fault the entire Holiday.
Service rating : From start to finish veryone I spoke to by telephone was polite, helpful and really friendly. Nothing was to much trouble for them.Product : From start to finish this was a well organised value for money trip. Every hotel was perfect, good food and the the locations were very central. Tour guides in Singapore and Hong Kong were fabulous and the two coach captains that we had in New Zealand were amazing. They dealt with everything, collected your luggage, drove us to the most amazing places, knew where to stop for breaks, always gave you some recommendations of where to eat in the evenings and at every new location that we were staying at, they would give you a quick tour pointing out restaurants and places of interest before you had the full city tour the next morning. Their knowledge of the Island was brilliant and they both put the information across well. This is our first trip with Distant Journeys and hopefully not the last!
Service rating : Contact by phone and post was always clear and they were most helpful with information on various aspects of the holiday eg clothing and also when I had a medical problem which could have affected the holiday. Tickets arrived on time and the information concerning the holiday was most comprehensive and informative.Product : Organisation of travel to New Zealand and back was most efficient and guides in Singapore and New Zealand were professional, knowledgeable and approachable. All the hotels provided excellent accommodation and staff. There was a tremendous amount of travelling but this was well thought-out and planned. We did benefit from being a comparatively small group and had ample room on the coach and this did make a lot of difference. I think that it might not have been such an overall pleasant experience with a full coach.
Service rating : The booking process was effortless and the information provided about the trip was well focused.One area where there could have been improvement was in the information provided about travel options. For instance, one of the group travelled directly from Singapore to New Zealand while the rest flew via Australia. We were not informaed that such a direct flight was available.Product : The use of Leopard as local agents was inspired.
Service rating : Would definitely recommend Distant Journeys, fantastic trip and very well organised.Product : All of the guides were excellent. Really enjoyed our holiday. Very well organised trip from start to finish.
Service rating : I would thoroughly recommend this company; excellent personal service before, during and after my holiday finished. Amazing holiday with first class drivers/guides who went out of their way to make our tour superb. Too many optional tours to add to the excellent included ones and not enough days to fit them all in.Product : Amazing tour with superbly knowledgeable guides/drivers. Not enough days to fit everything in that you wanted to do.