Service rating : with one exception generally well organised. Having to travel back up to Auckland from Rotorua should be improved with closer airports available.Check in time at hotels could be improved if possible particularly when only one night stopover is involvedProduct : Apart from the fore mentioned criticisms was generally satisfied with content
On 13-Feb-2020 the supplier responded:Thank you so much for taking the time to leave feedback. We find this very helpful for our future planning. Best wishes, Distant Journeys
On 13-Feb-2020 the supplier responded:Thank you so much for taking time to leave your feedback. We find this very helpful for our future planning. Best wishes, Distant Journeys
Service rating : We would highly recommend Distant Journeys both for their exceptional customer service (seamless booking process, sorting out an error which was entirely our fault and a thoughtful phone call welcoming us back after the holiday) and for an excellent, well thought out itinerary in New Zealand. We particularly valued the opportunity to do our own thing on freedom days which meant that we were able to follow our own interests. The coach captain in South Island was superb in helping everyone to book activities,, going over and above what we expected. We also enjoyed the freedom to dine where and when we wished rather than, as on some tours, having our meals all together in the hotel. This gave us the flexibility on some days to just grab some delicious salads from supermarket delis when we didn't feel like a large meal. Our group of 38 were excellent travelling companions and gelled well. It was a pleasure to meet such lovely people.Some travel days did mean long hours on the road but breaks were well timed and there really isn't any other way to travel and see so much of the country. The ever changing scenery was also mesmerising. We would have liked a little longer in some places, notably Christchurch where we arrived too late in the afternoon on both stops to access places of interest; a longer time in Arrowtown (though I see that future trips spend three nights in Queenstown so the additional day there could afford the possibility of an excursion); and an extra day in Dunedin. We will just have to go back!We enjoyed both stopovers. Singapore was fascinating and the orientation tour and visit to the orchid garden enjoyable. We made our own arrangements to take a bumboat tour and visit Gardens By the Bay. Hong Kong, in the grip of the coronavirus outbreak was quiet. The half day tour was unexceptional and expensive for what we saw. The obligatory visit to a jewellery workshop is irritating but this is not Distant Journey's fault. It's a standard excursion organised by local agents and at least we were a small group compared with the large cruise ship groups we were constantly trying to beat to the next stop! We had a late check out from the Regal Kowloon hotel which was welcome given the late departure of our homebound flight. There isn't anywhere, other than the bar to spend time. Of all the hotels we stayed in, this was the poorest in that respect.Overall, this was a super holiday and we're looking forward to our next Distant Journeys trip next year which we've already booked.Product : Super holiday! Highly recommended.
On 13-Feb-2020 the supplier responded:Firstly, thank you for writing such a lovely review and for highly recommending Distant Journeys to others. It's so great to hear you had such an amazing first trip to New Zealand and enjoyed the flexibility of the tour while making the most of your Freedom Days. We’re so happy to hear that you had a super holiday and that you've already booked your next adventure with us for 2021. Thank you again for taking the time to write such an informative review. Best wishes - Distant Journeys
Service rating : Service was excellent from start to finish. Booking process was quick and easy. each step was completed on timeProduct : The holiday was fabulous. Organisation perfect and coach captains excellent, especially on South Island. Lovely group of travelling companions. Highly recommended
On 13-Feb-2020 the supplier responded:We thank you for your five-star review and that you were happy with the service Distant Journeys provided you. Best wishes, Distant Journeys
On 13-Feb-2020 the supplier responded:We thank you for your five-star review. We're so happy to hear you had an excellent tour to New Zealand. Best wishes, Distant Journeys
Service rating : The organisation was good but I felt that the single supplement was rather expensive & the hotel rooms allocated were not as good as those that were given to sharers.Product : The tour was good, there was not much included in the way of meals & optional excursions. I paid the single supplement & felt that the hotel rooms allocated were not as good as those given to sharers.
On 13-Feb-2020 the supplier responded:Thank you for taking the time to leave feedback. Such feedback is very helpful for us when future planning our upcoming tours. Best wishes, Distant Journeys
Service rating : Always very helpful. Will always answer questions and if they do not know the answer will find out and call you back. An all round first class service.Unfortunately the same cannot be said of their local agents at Auckland and DubaiProduct : Unfortunately our arrival in New Zealand was a nightmare because from Distant Journeys turned up to meet the group. This lead to some very unhappy and stressed group members which is the last thing we needed after a long flight.Sadly the same happened in Dubai on the way back no one was at the airport to help us. this was particularly worrying as we had two unaccompanied females who felt very vulnerable in a strange UAE country.On a positive note the main holiday in New Zealand was very nice made more enjoyable with very experienced coach driver/tour guides. From a health and safety point of view we would have preferred a separate tour guide to allow the driver to 100% concentrate on driving rather than have to juggle with both functions.
Service rating : Well organised & seamless escorted travelProduct : We packed in quite a lot of sightseeing & experiences
On 01-Jun-2019 the supplier responded:Thank you for your lovely review. Great service is at the heart of everything we do, so we're very pleased to read your kind words.
Service rating : Most aspect of the service were very good. We did report the poor typing quality of the final dossier. This was resent having been improved.Product : A very enjoyable and interesting tour. We did think the number on the tour was to large at 46 although DJs report this is normal. Not what we have experienced on tours with other companies. Fortunately we all gelled as a group.
On 01-Jun-2019 the supplier responded:Thank you for your feedback, and we are pleased we were able to resolve the issue with your travel documents.
Fantastic well organised holiday. Hectic but needed to be to see the best of both Islands. Great tour managers fab trips, everything arranged easily.
On 01-Jun-2019 the supplier responded:Thank you for your kind review, and we're glad you enjoyed your holiday so much!
Service rating : I have recommended them to colleagues. Well planned. Friendly and supportive staffProduct : breath taking varied scenery, clean, clear air and friendly people who are proud of their Country,and respect it and each other
On 13-Apr-2019 the supplier responded:Thank you for your lovely review, and we're so glad you enjoyed your tour - and we agree, Kiwis are rightly proud of their wonderful country!
Service rating : Would recommend again. Well-informed representatives. Nothing too much troubleProduct : good varied itinerary. Website time-consuming. Mostly excellent hotels. Excellent tour captains (3) contrasted with one below average
On 12-Apr-2019 the supplier responded:It is lovely to hear that our guests would recommend us to friends/family, thank you.
On 12-Apr-2019 the supplier responded:We are glad you enjoyed your holiday with Distant Journeys, you certainly managed to fit plenty in. Thank you for your feedback regarding the website, this has been passed on to our technical team; and we will be liaising with our agents regarding the Tour Managers and Coach Captains.
Service rating : Pre holiday service excellent. Post holiday phone call unique in my experience. Tour Manager services in Australia exceptionally good - tour manager/driver in New Zealand not so good (too much for one person in my opinion.Product : Some hotels were not good enough (Mercure in Melbourne, Regal Kowloon), most were fine but should have matched the standard of those when we were upgraded (Ayers Rock Resort and Frans Joseph). Some optional tours were very poor value (Hong Kong island)
On 12-Apr-2019 the supplier responded:Thank you for your feedback Mr Rendell, your comments have been noted regarding the some of your hotel stays. As my colleague mentioned over the telephone, the hotel upgrades you received are given where possible when there is availability for the whole group; as we offer 4* hotels as standard.We will also be liaising with our agents in Hong Kong regarding the Island tour.
Service rating : Easy to speak to someone in person. Phoned us to wish us a good holiday and rang after to find out how the holiday went. Nice touch.Product : Very well organised, pace just right and every attention to detail thought about.
On 10-Apr-2019 the supplier responded:Thank you Mrs Brooks, it's lovely to read your kind words. As a small team, we do take pride in our customer service as we feel it's such an important part of a holiday.
Service rating : Simply excellent from start to finishProduct : Excellent value, so much variety included, New Zealand was awesome. Freedom days allowed you to relax or enjoy even more amazing experiences. Do however be prepared for lots of travelling, New Zealand is a large country, with lots to see as you travel. No boring motorways! The new Zealanders are exceptionally friendly and helpful.
On 03-Apr-2019 the supplier responded:Thank you so much for your kind words. We really appreciate you taking the time to review your holiday, and we're pleased you had an enjoyable tour.
Brilliant itinery, super hotels, excellent guides
On 27-Mar-2019 the supplier responded:Thank you so much for your kind words and for taking the time to write this review. We are really glad you had an amazing experience!
Service rating : Very helpful friendly staff.Able to get through on the phone straight away.The brochure was an acurate description of our holiday.Excellent standard of hotels and very professional tour guides in New Zealand.Product : Excellent standard of hotels and very professional tour guides
On 20-Mar-2019 the supplier responded:Thank you so much for your kind review - your comments are greatly appreciated and we are glad you enjoyed your holiday.
Service rating : Would recommend Distant Journeys.Very good and detailed information regarding the tour.Product : Well planned and organised with lots of detailed information both before and during the tour.
On 20-Mar-2019 the supplier responded:Thank you very much for your review and your kind words. It's really pleasing to know you enjoyed your tour and would recommend us to others. Best wishes.
Service rating : Efficient and friendly. Queries were addressed immediately.Product : The group was able to visit many interesting and beautiful locations at a mainly unhurried pace. The long coach journeys were punctuated by short or longer stops at pleasant venues which alleviated the fatigue of those journeys greatly and added to the holiday experience.
On 18-Mar-2019 the supplier responded:That's wonderful to read - thank you so much for your kind review.
Service rating : Arranged all the details very well, including all the changes we wanted, and did so very efficiently with no mistakes or omissions.Product : Excellent tour - all arrangements worked smoothly from Airport pickups to hotel selection. Did not expect driver of the coach to also be responsible for the commentary - however both drivers did this quite difficult job very well giving us all a full background to the tour.New Zealand was truly magnificent.
On 18-Mar-2019 the supplier responded:Thank you for your review, and we're really pleased you enjoyed your holiday so much. Best wishes.
Service rating : Excellent service. Knowledgeable, thorough and friendly.Product : Good quality hotels, varied range of optional excursions. Coach captains knowledgeable.
On 18-Mar-2019 the supplier responded:We're very pleased that you thought our service was excellent and you enjoyed your tour to New Zealand. Thank you so much for your kind review.
Service rating : We had a wonderful holiday and was very impressed with Distant Journeys, We would definitely recommend Distant Journeys and hopefully travel with them again in the future.Product : We loved Singapore, New Zealand and Dubia, the whole experience was perfect.
On 18-Mar-2019 the supplier responded:Thank you so much for your kind review - we are very pleased you had a wonderful holiday. Best wishes
Service rating : A consistently prompt, courteous and knowledgeable service provided. Always delivered on their commitment with their overseas agents.Product : It delivered what it said in the brochure. A well paced experience of wonderful New Zealand,
On 16-Mar-2019 the supplier responded:Thank you so much for your kind words, and taking the time to write your review. We're really pleased you enjoyed your tour of wonderful New Zealand!
Service rating : Distant Journeys do everything exceptionally well. First class through the areas visited, the coaches and the guides....particularly Robin in New Zealand....it’s just THE best holiday companyProduct : Love New Zealand and this company shows the best sights
On 16-Mar-2019 the supplier responded:Thank you for your lovely comments. We are so glad you enjoyed New Zealand so much, and really appreciate you taking the time to write a review.
Service rating : Everything well yes would use them againProduct : Very good all very interesting what we was shown
On 16-Mar-2019 the supplier responded:Thank you for your kind review, and we're very pleased you enjoyed your tour of New Zealand.
Service rating : Their office was always helpful and easily coped with my lack of preparation when booking - out of date passports and lack of travel insurance. Emails kept us up to date and the paperwork we took away with us covered everything and was easy to refer to. We would certainly recommend them and quite a number of people in our group had travelled with Distant Journeys before. Hopefully we can travel with them again.Product : This holiday was superb. We stayed at 3 locations in the North Island and 4 in the South. The holiday was led by two driver guides who knew their homeland intimately. Their hard work meant our holiday was stress free and jam packed with amazing scenery and experiences. One of the real bonuses of this tour was the free time in each location, sometimes an afternoon and evening, other times the whole day. Extra trips and ideas were offered (and organised for you if you wished to take them up) or you could simply do your own thing.
On 16-Mar-2019 the supplier responded:Thank you so much for your 'magnificent' review and your wonderful photos! We hope to have the pleasure of your company on a future occasion.
Service rating : Absolutely superb experience from the making the booking. The continual communication from the outset. The actual holiday itself to the phone call welcoming us homeHave already recommended Distant Journeys to my friend.Will definitely consider using the company on future holidaysProduct : Superb experience from the moment we departed London Heathrow , Our travel throughout NZ and Aus and our journey back to The UK
On 16-Mar-2019 the supplier responded:Thank you very much for your review and your kind words. We're so glad you had a wonderful holiday, and we look forward to welcoming you again in the not too distant future!
Service rating : Distant Journeys provided us with a holiday of a lifetime, we loved every moment. The Magnificent New Zealand tour was amazing Prompt responses to queries, always more than willing to help with sometimes must have seemed to them to be obvious answers.Product : Perfect tour, just the right number of days. From our initially contact with Distant Journeys through to the end of the tour everything was handle perfectly Every day was filled with the wonders of the North and South Islands.
On 14-Mar-2019 the supplier responded:Thank you so much for such a wonderful review. We are delighted your tour of New Zealand was the holiday of a lifetime, and we were always able to answer your queries - your kind comments are much appreciated.
Service rating : Any problems prior to the holiday was sorted by your wonderful staff.Product : No problems,prior to the holiday and during
On 14-Mar-2019 the supplier responded:Thank you for your review, and we're very pleased we were able to answer any queries you had so that you could enjoy your holiday! Best wishes
Service rating : I would recommend Distant Journeys and use them again. All the staff were very helpful and friendly. I felt I could contact them whenever I wanted and they were always willing to help.Product : Excellent planning, lovely hotels, helpful drivers
On 14-Mar-2019 the supplier responded:What lovely comments! Thank you so much for your kind review, and we're very glad you enjoyed your tour of New Zealand.
Service rating : Very easy to contact. Quick to reply to queries. Very pleasant interactions with staffProduct : The hotels were excellent. The tour drivers/captains were extremely helpful and knowledgeable. The places visited were all extremely well chosen, varied and stunning.
On 14-Mar-2019 the supplier responded:Thank you very much for your kind review - we are delighted you found our staff efficient and pleasant, as customer service is very important to us. We are glad you enjoyed your holiday to New Zealand and thank you again.
Well organised, nothing went wrong, good guides and driver.
On 14-Mar-2019 the supplier responded:We are delighted you enjoyed your holiday with us and thank you for taking the time to write a review. Australia is indeed a wonderful country! Best wishes.
Excellent service from booking to post holiday. Holiday well organised and good value for money
On 14-Mar-2019 the supplier responded:Thank you so much for your kind review. We're pleased you found the holiday well organised and good value - that's what we strive for!
Service rating : Very helpful, knowledgable staff who were able to answer our queries quickly and efficiently.Product : Two great coach drivers, good hotels. Disappointed with meal/waitresses in Singapore but enjoyed evening cruise.Thoroughly enjoyed Raffles experience. We didn't feel the night on the ship was necessary at Milford Sound. We felt the penguin tour at Dunedin was oversold as there were no penguins! It would have been good to have been offered a half day tour to 90 mile beach and cape Reinga. Overall a wonderful, well organised trip which we thoroughly enjoyed and would recommend.
On 13-Feb-2019 the supplier responded:We are very pleased you enjoyed your holiday Mrs Martin, and thank you for your kind words about our team in the office.
Service rating : Very good communication and plenty of information providedProduct : Very good hotels and excellent transport arrangements. The two coach captains were first class. Both stopovers were well organised.
On 05-Mar-2019 the supplier responded:We are very happy to hear you had such a good holiday with us Mr Housden and we hope to welcome you on another Distant Journeys holiday in the future.
Service rating : Very efficient and clear communication.Product : A thoroughly enjoyable experience from start to finish. The itinerary in New Zealand was well planned and both coach captains were excellent. The chance to stop off in Singapore and Bangkok added to the experience.
On 05-Mar-2019 the supplier responded:Delighted to hear you enjoyed your holiday with Distant Journeys Mr Baker, and that the itinerary allowed you plenty of time to experience this wonderful country - plus your additional stopover destinations.
Service rating : Very helpful.Product : Excellent organisation. Everything followed to plan as set out in booklet.
On 05-Mar-2019 the supplier responded:We do carefully organise our tours, with both the staff in the UK and in New Zealand carefully working to ensure you have a good holiday, which it certainly sounds like you did.
Service rating : Very easy to book with excellent communication throughout the process of booking and going on trip and once trip over and home I have only one negative of the trip and that was at my stop over in Dubai the hotel was excellent but unfortunately it was surrounded by extensive building site although we had a shuttle bus to attractions etc I felt that it was too remote .Product : Well organised excellent hotels coach and tour guides Was amazed at all the activities and areas we covered . Would recommend this trip .
On 16-Nov-2018 the supplier responded:It's our pleasure Mrs Miller, we are here to help our guests get the most of their holiday experience. Thank you also for your feedback regarding your homebound stopover, guest comments are very important to us.
Service rating : Top rate. Am already recommending you to friends.Product : Missed being perfect by the tiniest margin.
On 13-Nov-2018 the supplier responded:How wonderful to hear! We look forward to welcoming your friends on a Distant Journeys holiday soon.
Service rating : Very efficient service. Follow up telephone calls after booking, pre-departure, and after return from holiday.Product : Quality hotels with excellent organisation.
On 12-Nov-2018 the supplier responded:As a small team we do take pride in our Customer Service, so your comments are most appreciated, thank you.
Service rating : The entire package was well thought out and executed throughout. Can't fault them.Product : Can't fault the entire Holiday.
Service rating : From start to finish veryone I spoke to by telephone was polite, helpful and really friendly. Nothing was to much trouble for them.Product : From start to finish this was a well organised value for money trip. Every hotel was perfect, good food and the the locations were very central. Tour guides in Singapore and Hong Kong were fabulous and the two coach captains that we had in New Zealand were amazing. They dealt with everything, collected your luggage, drove us to the most amazing places, knew where to stop for breaks, always gave you some recommendations of where to eat in the evenings and at every new location that we were staying at, they would give you a quick tour pointing out restaurants and places of interest before you had the full city tour the next morning. Their knowledge of the Island was brilliant and they both put the information across well. This is our first trip with Distant Journeys and hopefully not the last!
Service rating : Contact by phone and post was always clear and they were most helpful with information on various aspects of the holiday eg clothing and also when I had a medical problem which could have affected the holiday. Tickets arrived on time and the information concerning the holiday was most comprehensive and informative.Product : Organisation of travel to New Zealand and back was most efficient and guides in Singapore and New Zealand were professional, knowledgeable and approachable. All the hotels provided excellent accommodation and staff. There was a tremendous amount of travelling but this was well thought-out and planned. We did benefit from being a comparatively small group and had ample room on the coach and this did make a lot of difference. I think that it might not have been such an overall pleasant experience with a full coach.
Service rating : The booking process was effortless and the information provided about the trip was well focused.One area where there could have been improvement was in the information provided about travel options. For instance, one of the group travelled directly from Singapore to New Zealand while the rest flew via Australia. We were not informaed that such a direct flight was available.Product : The use of Leopard as local agents was inspired.
Service rating : Would definitely recommend Distant Journeys, fantastic trip and very well organised.Product : All of the guides were excellent. Really enjoyed our holiday. Very well organised trip from start to finish.
Service rating : I would thoroughly recommend this company; excellent personal service before, during and after my holiday finished. Amazing holiday with first class drivers/guides who went out of their way to make our tour superb. Too many optional tours to add to the excellent included ones and not enough days to fit them all in.Product : Amazing tour with superbly knowledgeable guides/drivers. Not enough days to fit everything in that you wanted to do.
Service rating : Every aspect of the holiday ranged from excellent to very good the booking was straight forward and any queries were answered efficiently.The main booklet sent with all the paper work was full on information and also gave the hotel facilities.Both Chris on the north island and Alan on the south island were knowledgeable ,friendly and cheerful.The hotels were of a high standard,there were many extras included in the price eg overnight stay on board a boat on Milford Sound great experience.One of our best holidaysProduct : This is one of the best holidays we have had couldn't have been looked after better so much was included in the price .We had a fantastic time.would not hesitate to recommend a holiday in New Zealand or travelling with Distant Journeys
Service rating : They were very helpful each time I phoned with a query. I was very impressed by being phoned a few days before travelling to ask if everything was satisfactory and to see if I had any questions. The quality of all the paperwork was very good. I particularly liked the itinerary booklet containing all the details, so much easier to handle than A4 sheets of other companies.Product : This holiday did exactly what I wanted! We saw all the places on my wish list and covering over 5000km we saw a good proportion of the landscapes of New Zealand. Although we were thwarted by the weather on a couple of occasions, D J cannot be held for cyclone Gita!! Our coach captains were both first class driver-guides, with infinite patience and a wealth of knowledge of their wonderful country. The majority of the hotels were excellent, and the others satisfactory. The range of optional tours and excursions were good, with plenty of choice.
Service rating : Good service from the office staff.Product : Very enjoyable and well organised. The coach drivers made the long drives bearable with their excellent local knowledge and sense of humour. Having to change planes twice on the outward and return trips was annoying and tiring.
Service rating : Excellent communication and booking procedure. Very good quality hotels and tour guides. Well planned itinerary which provided a very good experience of New Zealand.Product : Excellent itinerary which provided a very good experience of New Zealand.
Service rating : Everything was well organised with nice hotels. I would recommend you and would travel with you againProduct : It was a lovely country which I would like to go back again,
They were very helpful with any pre-holiday queries I had, such as did we need a visa etc. We would defo recommend them.
Service rating : They were very helpfulProduct : We were disappointed in our welcome in Singapore on the outward journey, we arrived at the hotel at 9am to be told our rooms were not ready and told to go into the lounge with no offer of food or drink! After a long flight this was not acceptable. We finally were given our room at 1.30pm.We were also unhappy with our room at Rotourua which was dark and dingy with little electric light and not much room.Otherwise we enjoyed our trip especially the two driver/guides who were brilliant.
Service rating : The organisation was first class. We were always kept informed of any changes to the itinerary.Product : The holiday was good value for money. We stayed in first class hotels and were treated well.
Service rating : Always efficient and seemed to know the customer instantly. Always followed up any queries as promised.Product : excellent holiday, good value for money. Faultless organisation, everything went as planned.
They did everything well
Service rating : I would definately book with them again and highly recommend them to anyone thinking of visiting New Zealand or Australia. All the hotels were v good and situated well. The tour guides did an excellent job of taking care of everyone with an excellent knowledge of the countries we visited.Product : We felt we saw and did loads of wonderful things on this holiday. Everything was well organised and our guides were very knowledgeable and took care of everyone.
Service rating : Excellent package tour Flight hotel and tour guides equally good Coach trip at times were too long We will recommend to friendsProduct : Agents were always friendly and helpfull
Service rating : From the moment we were helped with the booking, we felt sure that we were going to be looked after and everything was covered. We were not disappointedProduct : A very comprehensive trip and very varied.
Service rating : Tour guides excellent and the coach drivers very good and knowledgeable who stuck to the schedule.From a personal view I would have gladly paid more to avoid a couple of early starts probably meant extending the tour by a couple of days but as nearly everyone was over 60 I think they would have appreciated the extra rest.Product : Good value for the money.
Service rating : From the first phone call to the office, to the last.Whoever answered was friendly, efficient & answered everything satisfactory.Thank you.Product : The tour was well planned, run smoothly, we visited all the main places, giving the traveller a good taste of the countries.Yes, it was all go, but that is how it has to be, no good hanging around, too much to cram in.A few of our hotels were a bit tired.Also a couple of hotels could have been better situated for ease of access to where we needed to be.We would recommend DJPs, I hope my 5 photos downloaded 😀
Service rating : I was very impressed with the standard of most of the hotels (with the exception of the Heartland in Christchurch). I also liked the fact that we spent more than one night in each location (again with the exception of Christchurch). The coach drivers were very efficient and knowledgable, but I was troubled by the fact that they doubled up as guide and tour leader. I have never experienced this before. The size of the group was too large in my opinion (45 people) and in hindsight I felt that the itinerary could be tweaked.Product : I think they should consider more time in Christchurch. We hardly saw it. It seems to be just used as an airport hub.The tour includes a visit to the Franz Josef glacier, which barely exists any more, due to global warming. The journey to and from here was hazardous. Apart from helicopter rides, which were cancelled due to bad weather, there was little else to do here. I feel that this should be dropped and maybe Wellington and/or Napier added.
Service rating : Staff very helpful when I booked the holiday and follow up was also very good.Product : The holiday went very smoothly. Yes there was a lot of traveling but this is to be expected when covering North and south islands. We had excellent guides and felt "looked after" . On the whole, good value for money.
Service rating : Service was fine....more than that actually. They were brilliant at sorting out my very particular and slightly odd plans. I would give them 5 stars. I thought I was being asked about the tour itself.Product : Liked the tour overall......but too long on a coach for me. Would have like to fly more and to visit Wellington. Some hotel choices weird ( Christchurch!)...but generally a good standard and in good places.
Service rating : The planning was good, the tour guides were good and the hotels were good.Product : The tour was not cheap, but considering the distances, it had to be done.
Everything from booking the trip right through to the end was perfect. The guides, especially Tommy, were helpful, courteous and extremely knowledgeable. Would certainly recommend Distant Journeys.
Service rating : Friendly and helpful at point of booking. Excellent organisation of holiday (travel, transfers, accommodation. Particularly appreciated the personal phone call just before we left for the holiday, to check that we were happy about the arrangements and we hadn't got any concerns. Never had that before from a holiday company.Product : The driver/guides were the making of our holiday. They were so friendly, helpful and their knowledge of the country they loved made New Zealand very special. All hotels were extremely comfortable. The changing scenery on our travel-days would not have been seen if we had flown from destination to destination. We couldn't pick one favourite place, as they were all fabulous.
Service rating : Helpful and efficient service.Product : We have enjoyed 25+ long haul holidays with most tour companies and this is the first time we have been part of a tour with 43 other passengers with only a driver and no tour manager. For the drivers on both north and south islands they were responsible for all admin, optional tours, cases etc and the need to give long commentaries whilst having to drive in some challenging conditions. Not really acceptable - hence the score of average.
Service rating : Answered my phone and email queries promptly although not all the advice was correct!Product : Good way to get a taste for both islands although it did involve a lot of coach travel.
Excellent information and advice.
Service rating : All the staff were very helpful, and nothing seemed to be a problem for them, even delaying our departure from Australia was dealt with at no extra cost, a very good companyProduct : Had a superb holiday, very well organised with both Ken in New Zealand and James in Australia being the perfect guides. All the hotels were lovely except for a couple which were exceptional in the Bay of islands and Franz Josef Glacier.
Service rating : we thought the organisation was excellent. the guides very knowledgeable and obliging. we could not fault the hotels and places we visited.the pace was hectic at times but it was a tour so we should have expected that. we saw things that we never dreamed of. brilliant!Product : really enjoyed it. milford sound and the ghan were extra special.
Service rating : Everything was well organised, but you had to have 3 documents to understand fully what we were getting included in each location in you needed your final intinerary letter, your booklet about the holiday and the pages from your original brochure, to get a complete picture of your intinerary.The office were always helpful when we rang about any queries.Product : Our holiday was really very good, enjoyed every minute of it apart from the long coach journeys in New Zealand.Our tour manager in Australia, Jenni Brown, was exceptional throughout Australia organising all transfer and excursion trips for us. She also had to deal with a couple of issues with other members of our party, all of which she handled without fuss and I know the people involved were really happy with her quick and efficient actions to solve the problems. Most of our hotels were of good quality. In New Zealand we were a little disappointed with a few of the hotels, especially the one in Auckland and to a lesser extent the one in Rotorua. The coach captains although very very knowledgeable were not as helpful as Jenni and I think it must be very difficult to organise us and drive the coach as well. We didn't enjoy our long coach drives to get to the various destinations on the holiday. We had 9 travelling days and only 8 days at the locations of the 17 days. Once we arrived at our locations the places were stunning.
Service rating : Well organised, everything went to plan.Product : Great trip everything went as per the planned itinerary.The only slight hiccup was on South Island some very long days on the coach between overnight stops. With 45 people on board--time keeping at the rest stops slipped, hence it was sometimes quite late arriving in the evening.
Service rating : From the moment I phoned and booked until departure we received excellent and first class service from the office in Ormskirk. Nothing was to small or large to deal with, they were superb.Product : It was what we expected and more. The down side would be the amount of travelling by coach, but without doing that we would not have seen magnificent New Zealand. Well done to those who put the itinerary together.
Service rating : Everything. Booking easy. Friendly staff. All questions answered promptly. Nothing too much trouble.Product : Fantastic. Wonderful places in both north and south islands.
Service rating : Always came back with answers to questions very quickly. Nothing too much troubleProduct : We travelled to Australia 18 months ago with Distant Journeys, and the system of having a dedicated representative better than the NZ system, not the same comfortable feeling. Safety talking and driving not good. Drivers do not have the same involvement with the travellers. Some of the accommodation in NZ could have been better.
Service rating : So satisfied with the service we received on New Zealand holiday, we've booked South Africa for next year. The coach driver/guides were extremely knowledgeable, the coaches were clean and comfortable and with the exception of one hotel, they were excellent and well situated. Prior to departure we were sent a booklet giving explicit directions about flights, pick ups etc. which we found very useful.Product : Thought it was good value for money and extremely enjoyable
Service rating : Fantastic experience visiting Singapore, New Zealand and Australia. Every detail was covered and all travel and hotel arrangements were as planned with no issues. Staff at Distant Journeys are very friendly, knowledgable about the destinations and made booking this holiday very easy. All calls and questions before booking and prior to travel were answered very professionally and we were made to feel that they really care about providing a great service. Received a call a few days before departure to make sure we had everything we needed and were all prepared. Nice touch and appreciated.Product : A great holiday and very well planned tour of New Zealand and Australia. Stop overs in Singapore and Hong Kong were a great added bonus. Pace of holiday is just right and although a few early morning starts and some longish coach days in New Zealand, journeys are broken with well planned stops. All tour guides were knowledgable and made sure everything was covered for each individual as well as the group. Freedom days on this tour are definitely a big plus. Too many highlights to list all but Milford Sound on the Mariner, the Ghan Train, Uluru, Cairnes and day on the Great Barrier Reef and Sydney were just fantastic. A truely memorable holiday.
Service rating : We felt there were not enough days at each location. No sooner were you off the coach when you were packing and back on the coach for yet another long haul. We felt the coach needed two captains as we were not comfortable with a solo driver/guide/organiser. We saw some amazing things but felt rushed Would have been happy spending more for additional days.Product : Good quality hotels on the whole. Well informed tour guides.
Service rating : Yes, would recommend them. Provided everything as described. Quick answers to queries.Should send two itinerary booklets if two passengers though.Product : Journey out from Singapore to Auckland via Brisbane was a pain and poor service on Qantas business class. Also return Christchurch vua Sydney to HK whilst good we felt should have been a direct flight.All hotels very good except Christchurch.
Service rating : Helpful and prompt at all timesProduct : Brilliant holiday from beginning to end. Every location well researched, comfortable and exciting. Had a wonderful time.
Service rating : Staff were easy to talk toand always answered any queries in a quick efficient manner.Product : We were disappointed with the organisation of the New Zealand tour with no dedicated tour guide. We feel it was difficult for our coach captain/guide to concentrate on the driving and point out relevant or interesting landmarks. Our driver on the South Island Ken seemed to be obsessed with giving us details of accidents that happened en route whilst continuing complaining about other drivers. We felt that there were too many coach journeys with lack of interesting stops.On the other hand our Australian tour was much better organised and enjoyable with a dedicated tour guide James, who had a sense of humour and who had much more time to offer to assist in our enjoyment of our holiday.We would definitely recommend the Australian tour but not the New Zealand tour in its present format.
Although there were some long touring days, the overall pace of the holiday was relaxed. I would have preferred a choice of room as we always seem to overlook a car park and our cabin on the Milford Mariner was below deck and a bit claustrophobic. I loved the Milford Sound trip though. The driver guides were brilliant. Knowledgeable and caring.
Service rating : Visited their office three times in all and every time I did I was treated very well with my unanswered questions and any concerns I had about the booking procedure. The staff I dealt with were very courteous and drinks of coffee were greatfully received. I only live about 30mins. away from the office and thought visiting was handier than using the phone.Incidentally, my name is Mr. Stephen Charlesworth, please amend were necessary, thanks.Product : The overall experience of using Distant Journeys for this holiday was very pleasurable from the Information & booking process to arriving back home.The flights, hotels, included and optional excursions, travelling and courier information were excellent.The variation of excursions were very good for me especially with many modes of transport to experience and lots of adventures to do and see.
Service rating : Magnificent New Zealand - an amazing tour well organised and engaging.Distant Journeys was consistently helpful though the final itinerary booklet needed a little tweaking as most referred to clients joining from other destinations, not Singapore.Telephone queries were answered fully and promptly.Product : The hotel accommodation throughout the tour, Singapore and both islands, was of high qualityWashing machines/dryers available in some rooms - a real bonus for travelling.Coach guide in North Island - Simon - was exceptional, fun and informative, giving also breaks from his voice when travelling.The destinations were out of this world.Restaurants of good quality were readily available at each stop.The guide on South Island - Ken - was extremely knowledgeable but his commentary on tragedies on the road was relentless and at times annoying. He did however signal decent restaurants.For me, Franz Josef Glacier was the hight spot - with an incredible helicopter ride. Hobbiton was worth a visit.Rotorua - the volcanic region - was fascinating and personally I could have spent a further day there exploring.Altogether the itinerary was well put together, with freedom days offering a welcome change of pace with optional tours available.Queenstown lakes amazing: Devonport a must visit. Bay of Islands so memorable. The only room for improvement I can suggest: first of all Ken's commentary. Secondly, the two night stopover in Singapore on the way back was disappointing in terms of the quality of the accommodation - the same hotel stayed in on the outward journey but inferior - most of us felt disappointed.Some good friends made, lots of brilliant memories, amazing photos.I would certainly recommend Distant Journeys
Service rating : Definitely recommend and/or travel with them again. Excellent trip, well organised, good value, good quality.Product : Fantastic trip. Saw loads of great sights, Ken on South Island was great driver and guide. Most wonderful scenery, friendly local people. A couple of the days were long in terms of amount of time spent on the coach but there were always plenty of stops for sight seeing and refreshments along the way. The hotels were good quality overall. An excellent holiday and I would recommend Distant Journeys.
Service rating : The whole experience from initial enquiries to purchase and actual holiday are hard to fault. We even had a courtesy call to welcome us home and to ask what we thought of the holiday. Would definitely use Distant Journeys again.Product : superb trip with only a couple of small gripes with 2 hotels. otherwise perfect
Service rating : Everything was done for us we just turned up at te airport and we were on our way everything went like clockwork from day one to the end of holidayProduct : There was a lot more time spent on coaches than we anticipated
Service rating : Everything went like clockwork. We were well impressed with the organisation of our holidayProduct : Most enjoyable holiday. It was our 50th wedding anniversary so it needed to be special and it was. The choice of hotels was excellent. And the itinerary just right. A special mention needs to go to the two drivers Alan & Simon. The were witty, helpful, knowledgeable and nothing was too much trouble.
Service rating : From start to finish, their customer service was excellent.Product : Brilliant trip which proved to be more interesting and diverse than I had anticipated. I would highly recommend the trip and the stop-over destinations (both outward and inward bound) but would suggest that Distant Journeys should arrange a much later hotel check-out time as my last day was spent idling around the hotel lobby for over 8 hours when I wanted to be traveling home.
Service rating : Informative and helpful staff.Product : Informative tour guides. Good standard of accommodation and generally well organised.
Service rating : The Uk office was excellent. Arranged our airline seats when we were having difficulty, extended our holiday by 3 weeks to include visiting family in Australia with minimum extra cost. Nothing was too much trouble , would thoroughly recommend your company and would use you againProduct : Holiday was excellent, hotels of a high quality. Coach captainon South Island was amusing informative and very helpful. Unfortunately the same could not be said for coach captain on North Island. It would appear he was drafted in at last minute to replace someone and he certainly did not want to be there. He was rude to more than one passenger on the coach and we did not manage to go on some excursions because he did not arrange them on time. although he tried to blame some of the passengers for being slow in giving him information He was rude and unhelpful and to be honest the only thing that saved that part of the holiday was the beautiful New Zealand scenery. Fortunately for your company, Allan, on South Island more than made up for it and I think everyone would give him a glowing report. It might be wise to rethink the other coach captain before he does you any more harm. .
Service rating : Staff were very helpful.Product : This was my first trip to New Zealand. Overall the holiday was very good. The locations visited were very interesting. And the new Zealanders were very friendly. Life is very relaxed in New Zealand. It's strange to be in an environment where people by and large drive to the speed limit. The only two quibbles I have is that I thought the coach driver for North Island seemed to be a bit of a Jack - the - lad who felt that he was there to do us a favour. Alan, the driver in South Island was the polar opposite - he couldn't have been more friendly or helpful with a nice sense of humour. The second quibble is that there was no life guard on duty at the full size pool in the Pullman Hotel in Auckland when I went for a swim at 06.00. Perhaps I should have raised this with the hotel in the first instance. There was a female attendant at the pool reception BUT she had no view of the pool from where she was. Apart from that, it was a very enjoyable holiday. The two stopovers at Singapore and Sentosa Island were also very nice.
Service rating : Good knowledge about holiday from agents, kept well informed about changesProduct : Amazing holiday, well organised, knowledgeable couriers, mostly excellent hotels
Service rating : The service we received was exceptional . The staff were very knowledgeable, friendly and efficient, nothing was too much bother.Product : We had a great holiday but didn't realise how many full days would be spent on the coach and one of our hotels wasn't up to the standard of the ithers
Service rating : We loved seeing NZ, especially Bay of Islands, Rotorua, Franz Josef glacier and Milford Sound. Distant Journeys organised everything very well - there weren't any hitches.All the hotels were very good and the flights tedious but well-organised..Product : Very good value - we felt we saw everything we'd been promised to see.
Service rating : I would have liked to have been given the opportunity to up grade my airline seat especially on the flight from Melbourne to dubai when booking my holiday before the office had purchased the tickets.Product : The time between destinations I. E. 10 to 12 hours was too long. However, the bus was comfortable and the driver /courier was very good 😊
Service rating : I would certainly recommend the company. I considered them good value for money and they provided the most 2/3 night stops and only a couple of 1 night stops. That made a big difference to us. The option to stop over for 2 nights on outbound and inbound journeys was a bonus.Product : We were given the opportunity to see many places of interest on both islands. Some of the journeys were long but then you had the chance to stay 2/3 nights at the next location. It balanced out well
Service rating : Very helpful staff and they were very good at keeping us informed of any changes to the trip.Product : The trip covered most of the main places in New Zealand plus there were very interesting stop-over places on the way there and back. The hotels were all good and well located. The coaches were good and the guides were very knowledgeable and helpful.
Service rating : The staff were friendly , informative and very helpful when we made our booking.They sorted out the flight seat bookings after all mine disappeared!Product : A fantastic trip that covered pretty well all the "must sees" of New Zealand, North and South Islands. An amazing country and well worth the long flights to get there. The holiday was excellently organised by Distant Journeys. A definite must do.....don't hesitate!
Service rating : Excellent efficient and friendlyProduct : The process of booking and then personalising my tour of New Zealand was friendly, efficient and helpful. The Tour, and the Tour Guide/Coach Drivers were knowledgeable and friendly, and eager to help you enjoy your visit to their country.
Service rating : No complaintsProduct : As it says on the tin New Zealand is Magnificent
Service rating : ExcellentProduct : Everything was excellent - no problems at all. Hotels first class, coach captains very knowledgeable, coaches comfortable.
Everything was taken care of how little or large. Trips were well selected. Great value for money. Brilliant staff all the way through from booking and queries at the office to the Coach Captains in New Zealand.
Service rating : 5 star because we could not have asked for better service. Those we dealt with obviously take pride from giving good service, always more likely from a small company than a large chain.Product : Everything worked seamlessly. Excellent choice of destinations, two superb driver/guides in Simon and Ken, and good hotels. Special mention for Pullman Hotel Auckland, for its superb breakfasts, and Distinction Hotel Dunedin, for its excellent in-room facilities (washer and drier especially welcome at end of long tour).Just wish we had been able to get direct flights from/to Heathrow, calling at Dubai with Emirates adds 4 hours to already long journeys.
Service rating : A truly memorable experienceProduct : Every moment of every day was faultless
Service rating : The service was second to none. I would have given 5 stars but was disappointed that we were not warned about the amount of time we would be spending on the coach and found the 8 to 10 hours travelling very tiring. It would have been much better if we could have arrived at our destination at least an hour or two before the usual 6 pm plus, especially on an overnight stay.Product : New Zealand was amazing but I was disappointed that we were left to our own devices when reaching Sentosa Island on the return journey as it felt like we had been abandoned at that stage.
Service rating : very helpful and informativeProduct : Apart from the weather in The North Island , it was perfect
There are elements of the tour could be improved. Some of the hotels did not come up to our expectations.
Service rating : I had little reason to contact the office but on the few occasions when I did I was dealt with in a friendly and professional manner, and the information I had requested was immediately forthcoming giving me confidence in the company.Product : This trip was booked with Distant Journeys after careful consideration and deliberation. The key deciders were the inclusion of "Freedom Days" and the overnight voyage on Milford Sound. The holiday was well paced and clearly designed to offer us as many opportunities to see and experience as much of New Zealand as possible. The 2 coach captains were experienced and knowledgeable, keen to ensure we all enjoyed ourselves showing flexibility and excellent organisational skills. The seat rotation system on the coach worked well, ensuring there was no "seat hogging" and passengers were sitting near different people through the trip. All of the hotels were of a good standard, some better than others, and well located. The highlights were Bay of Islands, Franz Josef, Queenstown and Milford Sound but there was so much more - the photo opportunities along the way, the little towns we passed through, all played a part. A couple of minor points - we chose a return stopover in Bangkok and after 2 lengthy flights there was nobody to greet us on our arrival. The Tour East guide on duty quickly took control but there was a delay in getting transport for us and a resultant delay of a couple of hours in getting us to the hotel, because of heavy traffic. The hotel in Bangkok also felt a little "tired".This did not detract from our overall enjoyment. The holiday was to be a "post retirement" holiday of a lifetime and it lived up to all our expectations. We have memories for ever and hundreds of photos!
Service rating : UK Office service was excellent from start to finish.Product : The holiday was good value for money. A couple of the locations of hotels on the tour (Auckland and Queenstown) could have been better as they were at the top of steep sloping roads and the very nature of the holiday suggests that it is mainly older people on the tour. The coach captain on the South Island fell short of what should be expected on the administration side although his driving was impeccable.
Service rating : Staff were very helpful staff all times.Product : We saw many places and learnt a lot from both our coach drivers. Special thanks to our drivers Simon and Alan, and also to Gary in Singapore. The hotels were all very good.
Service rating : From start to finish everything was excellently planned and executed.Product : All venues and hotels were excellent. The guides were all friendly, efficient and very knowledgeable. Nothing was ever too much trouble. It was 6 weeks of fun, beautiful scenery and wonderful company
Service rating : Excellent descriptive brochure and helpful team in UK. Great guided coach tour of North and South Islands. Our second time in NZ, last time was fly drive. Saw more and learned more this time, relaxing on coach, listening to informative driver guides and watching great scenery. Team in UK very helpful on the phone, clarifying details and arranging add on in Sydney, as well as stops in Singapore and Hong Kong. Good included excursions and city tours, not pushed to buy lots of expensive extra excursions but given plenty of information about them.Product : Revisited places in NZ we had seen before but enjoyed again. Also saw some great highlights we had not had time for in our previous fly drive. Photo attached is from a temple we visited during our add on in Australia. Our North Sydney Harbour Hotel room had a terrific view and very good breakfasts.
Service rating : The service was very good and all my questions were answered promptlyProduct : New Zealand was lovely and the weather was very good most of the time. The hotels are fine, probably 4*. I found the group size too big at over 40 people. Also the tour guide was also the driver both in the north and south island. While the guide in the north island was very efficient in organising things like check ins, it was too much for one person in the south island
Service rating : Very helpful, knowledgeable and kept in touch regularly, both e-mail and phone.Product : Very enjoyable. The 2 driver/guides for both North & South Islands were outstanding - worked hard to ensure everyone fully aware of each days activities; provided good information as we toured; daily change seating arrangements were VG idea; got us to each visit site on time and with plenty of intermediate stops. Would suggest a visit to Wanake's Toy & Transport Museum and / or Puzzling World be included - we saw these both as we stayed in NZ after this arranged holiday and each was certainly worth a visit.
Service rating : Exceptionally good service. Everything was informative. All of the flight information, trips, itinerary and telephone help was much appreciated. It s good to know that everything was in place for the trip and it was all very well organised Many thanks for creating a wonderful holiday for us to thoroughly enjoy. Wish we were still there !! Also many thanks for the wine that we were provided with and the amount credited to our account in lieu of the cancelled train journey. We also loved the fact that we were able to stop over in Singapore and Hong Kong on our return flight. It certainly added to our whole holiday experience.Product : Excellent value for money ! Most of the hotels provided us with very comfortable accommodation and great breakfasts with so much choice. All hotels except for the Millenium in Queenstown provided us with free wifi and it was great to have laundry facilities that we could use plus irons and boards and a kettle in our rooms. Everyone was very helpful and friendly and the coach captains Simon and Ken were extremely knowledgeable about the places that we visited. They really looked after us.
Service rating : Good organisation and quality hotels.Product : No real problems, well organised
Service rating : We have just returned from the most fantastic, perfect holiday we could have wished for, touring both New Zealand and Australia in comfort and style. We had excellent tour leaders, who were knowledgeable, friendly and helpful - nothing was too much trouble. Distant Journeys had put everything together so well that it all seemed effortless, with every connection, experience or extra outing organised on our behalf. All we had to do was sit back and enjoy! From the very first conversation with the UK office right through to the end of the holiday, we were very impressed.Product : We thoroughly enjoyed touring both the North and South Islands of New Zealand by coach over a two week period, with time to relax or take up extra options, cared for by two excellent tour guides, Simon and Ken. We then flew on to Australia for another two weeks, for yet more amazing experiences, including several 'firsts' (hot-air balloon ride, helicopter flight, snorkelling and much more) again with the help of another excellent guide, Ann. We stayed in fabulous hotels throughout and everything was laid on for our enjoyment and comfort. The entire holiday was put together so carefully that there were no hitches and we have returned home wishing we could do it all again, it was so good! A huge thank you to all involved - great job!
Service rating : Very helpful with a 'personal' small business feel that was much appreciated.Product : Seamless organisation from start to finish. Excellent hotels and driver/guides. Very comprehensive itinerary.
Service rating : Staff very helpful answering queries and booking all our seats on the many flights that we had. Nothing was too much trouble.Product : The holiday was good but greatly marred by the lack of transport to the hotel from the airport in Auckland after travelling for approx 13 hours. Not a good start to an exciting once in a lifetime holiday!
I would have given a 5 star,as Singapore,New Zealand and Australia were excellent.But Bangkok was a bit of a disaster,it took 2 1/2 to get through immigration which meant it was after 5 am when we got to the hotel.That was day one gone,next day we had till ten pm and managed to see the river Kwai bridge which was the reason we chose to go there.However the evening flight was delayed for an hour due to passenger not turning up at the boarding gate and their luggage having to be removed.this meant we missed our connection in Dubai Emirate,s put us up in a hotel which was less than satisfactory to say the least.So all in all we are just home 24 hours late it was our first and last time in Bangkok and had we chosen somewhere else I,m sure the holiday would have been a 5 star.Also regret not getting on the Frank Joseph train but understand the circumstances and the courier says a refund will apply.
Helpful and responsive to queries, friendly
Service rating : Very good. Sarah helped us in all aspects, and Alex sorted out our airline seats to suit our requirements perfectly. Nothing was too much trouble, and they came back to us with answers to any questions very quickly.Product : Very satisfied, with only a few comments: -The night Safari in Singapore was badly organised, with time wasted (about an hour) at transport transfers, resulting in only a short time at venue. We were not comfortable with the coach driver, who drove bare footed, erratically and without consideration for other vehicles. The tour guide was overpowering and 'cocky'. Altogether, it was a waste of money and time!Disappointed that the tour manager was not aware of the Otago Peninsula Wildlife tour on your excursions schedule, and therefore could not arrange this for us, which was very disappointing.The Queenstown hotel only provided 3 shuttle buses a day, rather than the hourly service which should have been available. Their attitude was that this was not their problem, as their own bus had broken down. They could have hired an alternative vehicle, and provided the service hourly.Our main tour guide in Singapore was friendly and very good. She gave us a lot of information about Singapore and its history and culture.We were extremely happy with the way Simon's introduced us to New Zealand and the Maori culture, with his vast knowledge and interesting tales. Ken sometimes 'went on a bit', relating information not relevant to our trip, and of a more personal nature. We were very happy with both Simon's and Ken's driving and felt completely safe with them.
Service rating : Efficient and friendly.Product : Saw lots of sights within a comparatively short time. Generally all very good
Service rating : Very good with all questions answered and even problems during the trip sorted. Sarah Rimmer was our main contact and she sent all the info I asked for prior to making our booking as well as more or less instant contact when we had a problem in AucklandProduct : The chosen route was fantastic for locations and landscapes. The only thing we found tough was the length of time on the coach on some days even with the stops. Still we did cover roughly 2500 miles. Both coach captains were good and worked hard. The two stopovers were good, although the return one in Dubai would be improved if more information had been provided prior to the holiday. All of us were too tired after traveling for about 20 hours to take in what the local people said when we were picked up at the airport
Service rating : Documentation and tickets etc all ok.The tour itself was well organised and hotels and coach drivers were very good.I think it would benefit from a few more days to ease the pace a little, but overall a very enjoyable experience.Product : Excellent trip, well organised
Service rating : Excellent service. Friendly staff who dealt with any requests for further information promptly. Kept me informed with regular emails updates on my holiday.Product : A well organized tour. Comfortable coach. Hotels were of a high standard and well situated in each of the locations visited. Coach Captains on North and South Islands deserve special mention. They were well informed, well organized and nothing was too much trouble for them.Only disappointment of the trip was the cancellation of the TranzAlpine Express. This was outside Distant Journey's control. They however responded very quickly and addressed the situation without fuss.Altogether a most enjoyable holiday.
Service rating : Really enjoyable holiday, very well organised. The hotels were very good only one we had to change our room in Singapore where we had a super king bed and we asked for twin but it was soon altered. I t was a shame that we could not do the train journey but these things happen. Still waiting for refund on that. Certainly recommend your company to others.Product : EXCELLENT. THE KNOWLEDGE OF THE DRIVERS WERE AMAZING NOT ONLY WERE THEY EXCELLENT DRIVERS BUT THEY HAD SO MUCH INFORMATION TO TELL US.
On 15-Feb-2017 the supplier responded:We are delighted to hear you enjoyed your recent Magnificent New Zealand tour. We were very sorry to hear the Tranz Alpine Express was cancelled due to flooding on the track. The refund has been arranged to you both today. We hope to welcome you on another Distant Journeys tour in the future.
Service rating : I would like to thank Distant Journey for an excellent and very well-planned holiday to New Zealand. The operation of the flights by EMIRATES was the very essence of efficiency. IProduct : Most enjoyable holiday and truly remarkable that you can travel to the other side of the world so easiiy and with such little fuss.
Service rating : We selected the holiday based on the information in the brochure, so had limited contact with the office.Product : As previously independent travellers, we had some reservations about escorted tours, but decided this would be the best way to see as much as possible of New Zealand. We were delighted with the choice of this holiday. There was plenty of free time and we enjoyed the company of fellow travellers without feeling herded around. We would have no hesitation in using this company again.
because it was a very good holiday apart from too many flights
Service rating : Excellent service and very helpful informative staffProduct : Fantastic holiday, we wish we could have stayed for longer.
Service rating : Very helpful and informative, all documentation arrived on timeProduct : On the whole the holiday was well organised and enjoyable. Some of the hotels needed updating, breakfast facilities were sometimes overcrowded and quality varied. The most enjoyable being at Franz Josef. Some of the hotels charged for Internet access which in this day and age seems a bit excessive.
Service rating : Very helpful, friendly, knowledgeable staff. We would highly recommend the company to others and would have no hesitation in travelling with them again if the destination was right. We were very impressed with the whole organisation and really enjoyed our holiday.Product : Very well organised. Guides to meet at the airports. Our guide/driver in New Zealand was very friendly, nothing was too much trouble for him and he was very well informed - telling us all the history, etc. as we went along. The hotels were excellent on the whole - all but one were of a very high standard, the other was clean but a bit tired. The inclusive trips were great - we saw dolphins etc. The whole experience was definitely one to remember. We stopped over in Singapore on the way out and really enjoyed this, but on the way back we decided to come straight back to England. This was a mistake, as it is an awful long journey, so we would recommend a stop-over on the return journey also.
Service rating : Very helpfulProduct : A very well planned tour of a wonderful country
Service rating : Well organised and good information.Product : Hectic, but a fabulous tour, with a well informed courier.
Service rating : A wonderful trip to a beautiful country and the stopover in Singapore was great too. The staff in the UK were really helpful.Product : We would just have liked to stay a bit longer in each destination and would have been happy to pay more for this.Absolutely wonderful holiday.
Service rating : Whenever I had to contact the office staff were helpful and efficientProduct : The holiday was amazing, an incredible country which lived up to expectations, indeed exceeded them in many ways.The majority of accommodation was very good, with one or two exceptions, as were the excursions, varied and offering something for everyone, although the coach driver clearly had his preferences and appeared to push certain activities more than others.The coach was too cramped in my opinion, very little leg room and this made the long journeys, of which there were many, uncomfortable to say the least; it may be ok for short trips but on this holiday whole days were spent travelling.
Service rating : Very helpful and knowledgeableProduct : Beautiful country, good Hotels and excellent driver who made the tour very enjoyable and interesting also very helpful throughout the holiday.
Service rating : Only needed to contact the office a couple of times, but how refreshing to speak directly to a real person. Whoever I spoke to knew immediately exactly what was need and was full of help and very knowledgeable.Product : Everything went smoothly and was well organised
Service rating : The UK Team sent us the wrong dates for meeting the group in NZ, passed on the wrong information to the in country team in Singapore and their emergency numbers were unavailable when we tried to call them when left in Singapore Airport.Emailed the UK team once we made it to the hotel and got a reply once they woke up (time difference issues). Issues resolved after 3 different emails. Not a great start to our holiday.Product : NZ was great!In country team were so helpful, so informative and made booking this tour 100% worth it.This tour does allow you to see the whole country and it will also make you want to go back and do everything you didnt have time to do.A full and fun packed adventure and I even came back with a "wife to be"... Thank you Ken our NZ Tour Driver for being there to book last min trips, information about each and every place and a weather report to rival the BBC.
On 18-Mar-2016 the supplier responded:Thank you for taking the time after your holiday to discuss the mix up at the beginning of your holiday. We would like to apologise for the frustration and inconvenience caused by the incorrect date on the email you received. Our investigation into this mix up found that the information on your travel documents showed the correct date and times. However, an earlier email your received from us indicated an incorrect date. This was as a result of an error on the part of the person sending the email, for which we are truly sorry. Kind regards from the Distant Journeys Team.
Good but fewer people on coach would be a plus. Need to get rooms earlier in the evening, no later than 5pm
Service rating : Went to visit them in their offices before we booked and they were helpfulness itself and answered all of our queries. Also met one of the Directors at this year's Manchester Travel Show just before we left and he was also very helpful.Product : Thoroughly enjoyable trip which was well organised. Some of the journeys between destinations were too long and the seat rotation policy on the coach needs to be looked at. We had one lady who obviously sat behind us each day as we moved back down the coach who never shut up and frankly ruined my holiday. I even bought ear plugs in the Bay of Islands! A number of the hotels left something to be desired - no safe or air con in the Scenic Group ones, poor security in the Bay of Islands and the Rotarua hotel was awful. Driver was fantastic and worked so hard and made the journeys so interesting. We were helped with glorious weather (one days rain in Bay of Islands) and we will go back to NZ but probably not on a coach as we would pick a smaller number of places and fly internally and drive some of the way. We have taken over 1000 saved photographs of the fabulous places we visited and if like me you were just thinking about going get it booked you won't regret it. I can however recommend the stop overs both ways as it makes the journey bearable - and the Singapore Sling in Raffles was delicious.
Service rating : Very helpfulProduct : An excellent holiday with some outstanding sights
Service rating : Pleasant enough, but poor communication about timings for booking seats with Singapore Airlines.Product : We felt that there was too much time travelling by coach, especially travelling to Milford Sound and back from Queenstown in one day. It would be better to have a separate tour guide (coach driver was doing both jobs). We would have benefitted from more specific information about all the options available at our various stops. Unless you paid for expensive flight options, the holiday lacked a 'wow' factor.
Service rating : It was very easy to place my booking and follow up calls by staff were both informative and reassuring. Documents were received when I was told to expect them.I have already recommended Distant Journeys to many people and I have just returned from my second holiday with you.Since I was agreeable to experience your "Happy to share" deal, it would have been more enjoyable for me to have had both our names recorded separately so that both would be given a key to the room in each hotel we were staying.Product : I liked the variety of places we visited. Some destinations were more comfortable and modern than others. Perhaps some thought could be given to adjusting the journey so that the long coach drives could be spaced out a bit more?
Service rating : Very helpful and patientProduct : So many wonderful expediences
Service rating : Easy to book. Well informed staff ready to answer any questions and givr advice where necessary.Product : Smart modern coach with great well informed driver. Every stop was well thought out and on arrival at hotels keys and rooms were always ready and luggage delivery to rooms quickly. Advice about where to eat made life easier. Some long journeys but always broken up with good 'comfort breaks'.Good hotels with excellent facilities and always in or near where you wanted to be.We would definitely recommend.
Service rating : Very helpful and informative. Travelling alone needed as much information as possible.Product : Was a wonderful holiday and so much organised. Only slight issue was with the freedom days, needed to have more informaiton as to what was available as limited time and therefore needed to be prompt in any additional activitities. But that was a very minor issue in the whole scheme as the holiday incorporated such a lot .
Service rating : Everyday was a new wow.Product : Great leader great accommodation fantastic country
Service rating : All queries were answered quickly either over the phone or by e mail.Product : A really good value holiday which gave an impressive insight to both North and South Islands. Alan, our driver/guide went above and beyond even running into town in the coach on our freedom day.Nothing was to much trouble and he ensured the check in and out of each hotel went like clockwork.
Service rating : Efficient , friendly, nothing was too much troubleProduct : Well organised, helpful guide/driver , loved the tour, wish it could have been for longer
Service rating : When I first contacted Distant Journeys by telephone, the staff were friendly and knowledgeable. As I wanted to extend my tour to visit relatives, they were able to do so and assisted us to find additional flights and hotels. They could not have been more helpful.Product : We both enjoyed the Magnificent New Zealand holiday immensely. . The Coach Driver/Tour Guide was excellent. He was very knowledgeable and helpful and kept us all fully informed about wherever we visited and places we passed along the way.The hotels were really comfortable and we enjoyed good nights sleep in well presented rooms.The holiday was extremely good value and I would recommend it to anyone waning to taste the Antipodean holiday experience
Service rating : From the first tentative telephone call right through to the conversation post holiday, it was an absolute pleasure to speak with everyone concerned. Helpfulness, confidence and a deserve to ensure our holiday was perfect shine through with allProduct : Both trips very well organised, hotels descriptions spot on, itinerary included more than other companies. Delivered what it promised and more
Good driver/guide but many many hours spent traveling.Top sites of interest were often viewed from many miles away.Hotels good
Service rating : The service was excellent and they answered every query that I made.Product : Utterly superb with great guides in Alan (NZ) and Jenny (Aus), the best six weeks I have ever had. Every day was a joy. The whole trip exceeded all of my expectations.
Service rating : The staff were always very helpfulProduct : The review would have been excellent apart from a couple of the hotels that were used on the tour were not up to the standard we expected. Other than that the tour was extremely good and our driver /guide was ten out of ten.