Service rating : The Distant Journeys office staff were all very friendly and helpful. They were very knowledgeable about the forthcoming trip and could easily answer all our questions. We were always kept up to date about any requests or changes, and we received courtesy calls from them immediately before and after our holiday. We felt we were in safe and capable hands.Product : Excellent holiday! The itinerary was well thought out, and the excursions that we booked were all great. The Coach Captains (Alan, New Zealand South Island; Simon, New Zealand North Island; James, Australia) were all fantastic. Ideal people for the job - friendly, knowledgeable & entertaining and helped to make the holiday fun. Our travelling companions in the tour group were just lovely and added to the enjoyment of the holiday.
On 27-Jun-2019 the supplier responded:Thank you for taking the time to write such a positive review of your holiday. Our expert team undergo a great deal of continual training and development in order to be able to provide the best service to our guests.
On 27-Jun-2019 the supplier responded:We are delighted that the Highlights of Australia & New Zealand tour lived up to its name. Lovely to know you had such a wonderful holiday with Distant Journeys and we will be sure to pass your comments back to your Tour Manager and Coach Captains.
Service rating : We enjoyed the whole experience, from beginning to end. The organisation was second to none, considering the complexity of the tour everything went smoothly. From the minute we contacted the office to make our booking, we were made to feel at ease with the magnitude of our trip of a lifetime.Product : Amazing trip from start to finish. We have made memories that will last forever. The highlights of this tour are far to numerous to mention individually. To sum the whole experience up there’s only one word that would do this justice and that is superb.
On 08-Jun-2019 the supplier responded:That's so lovely to read - thank you for your kind review and we're really pleased you enjoyed your tour!
Service rating : Excellent support and communication. Follow up calls after trip. Can't recommend highly enough.Product : Exceeded expectations. Attention to detail was amazing. Hotels were a very good standard. Would recommend this company without any hesitation.
On 05-Jun-2019 the supplier responded:Thank you so much for your kind review - it's great to read that your holiday exceeded expectations! Best wishes.
Service rating : Responded quickly to email queries.Product : Well-organised, informative, polite guides.
On 01-Jun-2019 the supplier responded:Thank you for your kind words and for taking the time to write your review. Best wishes.
Service rating : Very favourably impressed with the efficient and professional manner in which our holiday was organised from start to finish, Good quality hotel accommodation provided especially at start of main Tour in Christchurch and finish in Sydney where our room view over Sydney Bay was a fantastic and memorable finale to our main tour . Transport and Tour Managers Robin & Jenny were excellent. The same efficient management and good accommodation can also be credited to our short 'Add On' stays in Singapore & Bali.We must admit that initially we were very wary re. the integrity of your 'Travel Company' as we had never heard of your existence before.- glad to say that our 'caution' was eventually deemed to be totally unnecessary and unfounded. . The initial BIG attractions for us to book with 'Distant Journeys' was your Holiday VALUE FOR MONEY and HOLIDAY ITINARIES compared with similar holidays offered by other larger well known and established Travel Companies such as Cosmos etc. Needless to say that my wife and I ended up as a couple of very 'HAPPY CUSTOMERS' and will be highly recommending your Company to our acquaintances now and in the future.Finally we wish 'Distant Journeys' and it's Management Staff every success and would not hesitate to avail ourselves of your services in the future. Good Luck and thank you all for a fantastic Holiday professionally managed and at a very COMPETITIVE PRICE. . Yours sincerely, Roy & Mary Proffitt.Product : Excellent service from start to finish..
On 01-May-2019 the supplier responded:Thank you for such a comprehensive and positive review of your experience with us. Although our Directors have over 60 years combined experience in the travel industry, we are still a relatively new company and we do appreciate all of our guests who trust us to make their holiday a memorable one. It certainly appears to have been the case for your Highlights of Australia and New Zealand tour. We do strive to provide excellent value for money with our holidays and so we are always delighted when our guests feel that we have provided it. We hope to welcome you on another Distant Journeys holiday in the future.
On 01-May-2019 the supplier responded:So very happy you had such an excellent holiday. What a wonderful photograph, thank you for sharing it.
Service rating : Standard of hotels excellent all flights etc went on scheduled times, our travel reps were very knowledgeable and went the extra mile to make the trip as enjoyable as possible.Product : Excellent holiday thought in some stops better planning of free time could have been better and in N.Z.the journey by coach to Milford Sound was too much, a very long day there and back.
On 16-Apr-2019 the supplier responded:Very happy to hear you had such a good holiday Mrs Healy.
On 16-Apr-2019 the supplier responded:Thank you for your feedback on your holiday, our Freedom Days are aimed to give guests the opportunity to do as much - or as little - as they would like. We certainly appreciate the journey to Milford Sound does take some time, but hopefully the scenery en route, plus the magnificent Sound itself is worth the trip.
Service rating : We decided that the tour was what we wanted from the brochure. When we rang the office our questions were answered by someone who had been on the tour and understood any worries we had. We felt confident that the company could provide for our needs and so booked the tour. The office kept in touch with us and sent out paperwork and the documents to us. We were able to speak to the office and to ask for advice whenever we needed too.Product : Excellent tour taking us to see the highlights. We were supported, guided and given local knowledge by very good tour guides and coach drivers. We always felt safe and along with our thirty six fellow travellers we had a busy, interesting, enjoyable and wonderful holiday of a lifetime.
On 13-Apr-2019 the supplier responded:Thank you so much for your kind review, and we're delighted you had a wonderful holiday!
Service rating : The organisation of the holiday and all personnel involved was very goodProduct : Very good on the whole and delivered what was on the boxTour guides all good albeit different approaches to their roles (not a bad thing ) One or two minor problems but nothing majorHotel at Rotorua was lacking air conditioningAdina at Auckland was a bit disappointing from a decor and service point of viewBars in a number of places including Sydney closed early surprising for major hotel chains but is perhaps a local thingMight be helpful to be a little bit clearer re all inclusive at Bali and the benefits (local tax is a bit high for direct payments for meals etc) On balance we might have been better off with itNone of the above however greatly distracted from a great holiday
On 10-Apr-2019 the supplier responded:Thank you for your comments Mr Howarth, we are glad to hear you had a great holiday. We appreciate your feedback regarding the benefits to opting for all-inclusive in Bali and will be sure to pass this on to our reservations team.
Service rating : Hotels were, on the whole, wonderful.Excellent organisation.Guides very knowledgeable.Product : From the moment we arrived in Singapore, everything was well organised and easy to follow. Coaches were on time, guides were very helpful and informative, and visits were well thought out.
On 10-Apr-2019 the supplier responded:We are very pleased to hear you had such an enjoyable holiday with Distant Journeys and that you were able to relax knowing everything was taken care of.
Service rating : All the flight and transfer arrangements were well scheduled. The hotels were all of a very high standard. There was an exception which was the Adini apartments, which although the accommodation was good, it was not up to the same standard as the hotels but I understand that this was a temporary arrangement and did not detract overall from the arrangements. The service was average and the food expensive for the quality provided in the Adini. The trip itinerary was well thought out and the included excursions were all excellent and the optional excursions were also excellent and value for money. The coach captains/drivers and guides were all very experienced and knowledgeable and ensured that arrangements went smoothly. An exceptional holiday and I would certainly recommend Distant Journeys.All the telephone conversations conducted with DJ staff were helpful and informative and paperwork provided was very detailed. The telephone call from the Customer Services Dept one week before we travelled, to ensure we had all our information, was very reassuring. In 40+ years of booking holidays this was a first. Thank you so much for this consideration.Product : All the flight and transfer arrangements were well scheduled. The hotels were all of a very high standard. There was an exception which was the Adini apartments, which although the accommodation was good, it was not up to the same standard as the hotels but I understand that this was a temporary arrangement and did not detract overall from the arrangements. The service was average and the food expensive for the quality provided in the Adini. The trip itinerary was well thought out and the included excursions were all excellent and the optional excursions were also excellent and value for money. The coach captains/drivers and guides were all very experienced and knowledgeable and ensured that arrangements went smoothly. An exceptional holiday and I would certainly recommend Distant Journeys.
On 10-Apr-2019 the supplier responded:Thank you very much for taking the time to review your holiday in such positive words. Our team take great pride in making sure the whole process of booking a holiday with us is as smooth as it can be, and it's great to hear that is noticed by our guests.We are delighted to hear you would recommend Distant Journeys and we hope to welcome you on another one of our holidays in the future.
Excellent organisation. Hectic schedule and some tight timing, but managed to fit in a large number of experiences.
On 10-Apr-2019 the supplier responded:We do appreciate your comments Mr Faulkner, and we do try and fit as much as we can in to your holiday!
Service rating : Good communication at any time we rang.Product : Such a fantastic trip.So many unforgettable places experienced with a fantastic group of strangers who became good friends.Big thanks to Ken,Peter in NZ and Jim in Australia for there knowledge and organised skills. The holiday will be one we will remember and recommend to friends and family.Well done DG.Kim & Mary O'Connor
On 10-Apr-2019 the supplier responded:We are very happy to hear that you had such a memorable holiday with us Mr and Mrs O'Connor, and the review of your holiday is a pleasure to read. We certainly look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : We planned a holiday of a lifetime and Distant Journeys did not disappoint. From start to finish you could not fault them. There were calls from the UK office to make sure everything was in place before departure and a call to make sure everything was okay on our return. The Holiday information booklet gives you a detailed itinerary including tour highlights, so you can plan what you want to do. The excursions on freedom days allowed you to tailor your holiday to your own taste. In NZ we had Robin who always had a cunning plan and introduced us to Hokey Poky and Peter who was like the daddy always keeping an eye on things, being tour guide and driver both did an excellent job. In Australia, all the drivers who travelled around with us were friendly and helpful. Jeni our guide stayed with us throughout Australia. She had so much information about everything. Anything she didn’t know the driver would fill in the gap. Jeni was the mother hen organising everyone and making sure everything went smoothly.Product : We spent a month with a great group of fellow travellers and had lots of laughs along the way. My only wish is that we could go back and do it all again.
On 23-Mar-2019 the supplier responded:What a lovely review! Thank you so much and we're really pleased you had a wonderful holiday.
This was a holiday of a lifetime for myself and my husband. Your office in the uk are very helpful especially alex. Tour representatives in both New Zealand and Australia were very informative and helpful in all areas. Would definitely recommend your company .excellent service.
On 23-Mar-2019 the supplier responded:That's wonderful to read - thank you so much for your kind review and we're glad your holiday of a lifetime was perfect!
Service rating : Travel arrangements worked like clockwork, tour management excellent and guides/drivers very informative and friendly. Hotels very good although in many cases not always central, however this was known beforehand and worked well for us. Freedom days very useful since we took opportunity to do our own thing.Product : Exceeded our expectations.
On 23-Mar-2019 the supplier responded:Thank you very much for your kind review, and we're so pleased to have exceeded your expectations!
Service rating : The UK office is efficient, responding to emails same day. They also undertook a pre and post holiday call, checking everything was fine. Finally they were efficient in booking additional trips.Product : This holiday is more an experience with lots of locations and different experiences crammed into your 28 night trip. Each Distant Journey rep was very knowledgable & made sure that each flight was a smooth transaction, there for any hiccups. Definitely recommend!
On 23-Mar-2019 the supplier responded:Thank you for your lovely review, and we're very glad you enjoyed your tour.
Service rating : Excellent customer serviceProduct : It really was the trip of a lifetime. Excellent guides, exciting optional and included tours, knowledgeable and friendly guides.
On 21-Mar-2019 the supplier responded:What a lovely review! Thank you so much for your kind comments, and we're really pleased you had the trip of a lifetime. Best wishes.
Service rating : We have just returned from the Highlights of Australia and New Zealand tour. It was a fantastic experience. Distant Jouneys packed a lot into the holiday and with the freedom days we packed even more in. The customer service from Distant Journeys has been excellent, from answering all my questions before we left, to the courtesy’s calls before and after the holidayProduct : Well worth the money. A great experience
On 21-Mar-2019 the supplier responded:Thank you for your kind comments. We're really pleased you had a fantastic holiday, and we are grateful for you taking the time to send a review.
Service rating : very polite and helpfulProduct : all flights and hotels where excellent and the travel captains where very helpful and informative. particularly Robin in New Zealand.He was the driver/baggage handler and tour guide all in one. Nothing was to much trouble for him.There was nothing he didn`t know about all aspects of the country.
On 05-Mar-2019 the supplier responded:It's wonderful to hear you had such a good holiday with us Mr Fisher, and we will be sure to pass on your kind comments to Robin, who am I sure will be delighted you found him so knowledgeable.
Service rating : The office staff were very helpful whenever I called them for advice, would recommend and would definitely be travelling with them again.Product : Only reason for 4 stars instead of 5 is that some hotels were quite far from the main area and were more 3 stars than a 4 star rating. All in all though I had the best time, I am always thinking back remembering the great times we had.
Service rating : It was a wonderful holiday - exhausting but that was expected...Distant journey take care of you from start to finish - any queries from the office in UK was dealt immediately so professional in every way and a big thank you..Both NZ and Australia amazing - both Robin and Alex were so good, worked hard to make sure we enjoyed ourselves...Robin worked extremely hard driving the bus and commentating on all our travels in NZ...The majority of hotel's were good, one or two not but that too was expected...I would for certainly travel with Distant Journey again with no hesitation.Thank youProduct : So much travel and seeing so so much of NZ and Australia t was the best holiday we ever had and we have travelled quite a lot...Such a great company - well looked after from start to finish thank you
Service rating : Brilliantly organised, excellent tour managers and comfortable hotels. The highlight tour hit all the essential locationsProduct : Holiday of a lifetime. I would trust distant journeys to organise my next big adventure and have already recommended them to friends and family.
The booking process was excellent,the tour was first class from start to finish,both Robin and Alex our tour guides were so knowledgable and helpful,we would certainly use distant journeys again.