Service rating : The Distant Journeys office staff were all very friendly and helpful. They were very knowledgeable about the forthcoming trip and could easily answer all our questions. We were always kept up to date about any requests or changes, and we received courtesy calls from them immediately before and after our holiday. We felt we were in safe and capable hands.Product : Excellent holiday! The itinerary was well thought out, and the excursions that we booked were all great. The Coach Captains (Alan, New Zealand South Island; Simon, New Zealand North Island; James, Australia) were all fantastic. Ideal people for the job - friendly, knowledgeable & entertaining and helped to make the holiday fun. Our travelling companions in the tour group were just lovely and added to the enjoyment of the holiday.
On 27-Jun-2019 the supplier responded:Thank you for taking the time to write such a positive review of your holiday. Our expert team undergo a great deal of continual training and development in order to be able to provide the best service to our guests.
On 27-Jun-2019 the supplier responded:We are delighted that the Highlights of Australia & New Zealand tour lived up to its name. Lovely to know you had such a wonderful holiday with Distant Journeys and we will be sure to pass your comments back to your Tour Manager and Coach Captains.
Service rating : We enjoyed the whole experience, from beginning to end. The organisation was second to none, considering the complexity of the tour everything went smoothly. From the minute we contacted the office to make our booking, we were made to feel at ease with the magnitude of our trip of a lifetime.Product : Amazing trip from start to finish. We have made memories that will last forever. The highlights of this tour are far to numerous to mention individually. To sum the whole experience up there’s only one word that would do this justice and that is superb.
On 08-Jun-2019 the supplier responded:That's so lovely to read - thank you for your kind review and we're really pleased you enjoyed your tour!
Service rating : Excellent support and communication. Follow up calls after trip. Can't recommend highly enough.Product : Exceeded expectations. Attention to detail was amazing. Hotels were a very good standard. Would recommend this company without any hesitation.
On 05-Jun-2019 the supplier responded:Thank you so much for your kind review - it's great to read that your holiday exceeded expectations! Best wishes.
Service rating : Responded quickly to email queries.Product : Well-organised, informative, polite guides.
On 01-Jun-2019 the supplier responded:Thank you for your kind words and for taking the time to write your review. Best wishes.
Service rating : Very favourably impressed with the efficient and professional manner in which our holiday was organised from start to finish, Good quality hotel accommodation provided especially at start of main Tour in Christchurch and finish in Sydney where our room view over Sydney Bay was a fantastic and memorable finale to our main tour . Transport and Tour Managers Robin & Jenny were excellent. The same efficient management and good accommodation can also be credited to our short 'Add On' stays in Singapore & Bali.We must admit that initially we were very wary re. the integrity of your 'Travel Company' as we had never heard of your existence before.- glad to say that our 'caution' was eventually deemed to be totally unnecessary and unfounded. . The initial BIG attractions for us to book with 'Distant Journeys' was your Holiday VALUE FOR MONEY and HOLIDAY ITINARIES compared with similar holidays offered by other larger well known and established Travel Companies such as Cosmos etc. Needless to say that my wife and I ended up as a couple of very 'HAPPY CUSTOMERS' and will be highly recommending your Company to our acquaintances now and in the future.Finally we wish 'Distant Journeys' and it's Management Staff every success and would not hesitate to avail ourselves of your services in the future. Good Luck and thank you all for a fantastic Holiday professionally managed and at a very COMPETITIVE PRICE. . Yours sincerely, Roy & Mary Proffitt.Product : Excellent service from start to finish..
On 01-May-2019 the supplier responded:Thank you for such a comprehensive and positive review of your experience with us. Although our Directors have over 60 years combined experience in the travel industry, we are still a relatively new company and we do appreciate all of our guests who trust us to make their holiday a memorable one. It certainly appears to have been the case for your Highlights of Australia and New Zealand tour. We do strive to provide excellent value for money with our holidays and so we are always delighted when our guests feel that we have provided it. We hope to welcome you on another Distant Journeys holiday in the future.
On 01-May-2019 the supplier responded:So very happy you had such an excellent holiday. What a wonderful photograph, thank you for sharing it.
Service rating : Standard of hotels excellent all flights etc went on scheduled times, our travel reps were very knowledgeable and went the extra mile to make the trip as enjoyable as possible.Product : Excellent holiday thought in some stops better planning of free time could have been better and in N.Z.the journey by coach to Milford Sound was too much, a very long day there and back.
On 16-Apr-2019 the supplier responded:Very happy to hear you had such a good holiday Mrs Healy.
On 16-Apr-2019 the supplier responded:Thank you for your feedback on your holiday, our Freedom Days are aimed to give guests the opportunity to do as much - or as little - as they would like. We certainly appreciate the journey to Milford Sound does take some time, but hopefully the scenery en route, plus the magnificent Sound itself is worth the trip.
Service rating : We decided that the tour was what we wanted from the brochure. When we rang the office our questions were answered by someone who had been on the tour and understood any worries we had. We felt confident that the company could provide for our needs and so booked the tour. The office kept in touch with us and sent out paperwork and the documents to us. We were able to speak to the office and to ask for advice whenever we needed too.Product : Excellent tour taking us to see the highlights. We were supported, guided and given local knowledge by very good tour guides and coach drivers. We always felt safe and along with our thirty six fellow travellers we had a busy, interesting, enjoyable and wonderful holiday of a lifetime.
On 13-Apr-2019 the supplier responded:Thank you so much for your kind review, and we're delighted you had a wonderful holiday!
Service rating : The organisation of the holiday and all personnel involved was very goodProduct : Very good on the whole and delivered what was on the boxTour guides all good albeit different approaches to their roles (not a bad thing ) One or two minor problems but nothing majorHotel at Rotorua was lacking air conditioningAdina at Auckland was a bit disappointing from a decor and service point of viewBars in a number of places including Sydney closed early surprising for major hotel chains but is perhaps a local thingMight be helpful to be a little bit clearer re all inclusive at Bali and the benefits (local tax is a bit high for direct payments for meals etc) On balance we might have been better off with itNone of the above however greatly distracted from a great holiday
On 10-Apr-2019 the supplier responded:Thank you for your comments Mr Howarth, we are glad to hear you had a great holiday. We appreciate your feedback regarding the benefits to opting for all-inclusive in Bali and will be sure to pass this on to our reservations team.
Service rating : Hotels were, on the whole, wonderful.Excellent organisation.Guides very knowledgeable.Product : From the moment we arrived in Singapore, everything was well organised and easy to follow. Coaches were on time, guides were very helpful and informative, and visits were well thought out.
On 10-Apr-2019 the supplier responded:We are very pleased to hear you had such an enjoyable holiday with Distant Journeys and that you were able to relax knowing everything was taken care of.
Service rating : All the flight and transfer arrangements were well scheduled. The hotels were all of a very high standard. There was an exception which was the Adini apartments, which although the accommodation was good, it was not up to the same standard as the hotels but I understand that this was a temporary arrangement and did not detract overall from the arrangements. The service was average and the food expensive for the quality provided in the Adini. The trip itinerary was well thought out and the included excursions were all excellent and the optional excursions were also excellent and value for money. The coach captains/drivers and guides were all very experienced and knowledgeable and ensured that arrangements went smoothly. An exceptional holiday and I would certainly recommend Distant Journeys.All the telephone conversations conducted with DJ staff were helpful and informative and paperwork provided was very detailed. The telephone call from the Customer Services Dept one week before we travelled, to ensure we had all our information, was very reassuring. In 40+ years of booking holidays this was a first. Thank you so much for this consideration.Product : All the flight and transfer arrangements were well scheduled. The hotels were all of a very high standard. There was an exception which was the Adini apartments, which although the accommodation was good, it was not up to the same standard as the hotels but I understand that this was a temporary arrangement and did not detract overall from the arrangements. The service was average and the food expensive for the quality provided in the Adini. The trip itinerary was well thought out and the included excursions were all excellent and the optional excursions were also excellent and value for money. The coach captains/drivers and guides were all very experienced and knowledgeable and ensured that arrangements went smoothly. An exceptional holiday and I would certainly recommend Distant Journeys.
On 10-Apr-2019 the supplier responded:Thank you very much for taking the time to review your holiday in such positive words. Our team take great pride in making sure the whole process of booking a holiday with us is as smooth as it can be, and it's great to hear that is noticed by our guests.We are delighted to hear you would recommend Distant Journeys and we hope to welcome you on another one of our holidays in the future.
Excellent organisation. Hectic schedule and some tight timing, but managed to fit in a large number of experiences.
On 10-Apr-2019 the supplier responded:We do appreciate your comments Mr Faulkner, and we do try and fit as much as we can in to your holiday!
Service rating : Good communication at any time we rang.Product : Such a fantastic trip.So many unforgettable places experienced with a fantastic group of strangers who became good friends.Big thanks to Ken,Peter in NZ and Jim in Australia for there knowledge and organised skills. The holiday will be one we will remember and recommend to friends and family.Well done DG.Kim & Mary O'Connor
On 10-Apr-2019 the supplier responded:We are very happy to hear that you had such a memorable holiday with us Mr and Mrs O'Connor, and the review of your holiday is a pleasure to read. We certainly look forward to welcoming you on another Distant Journeys holiday in the future.
Service rating : We planned a holiday of a lifetime and Distant Journeys did not disappoint. From start to finish you could not fault them. There were calls from the UK office to make sure everything was in place before departure and a call to make sure everything was okay on our return. The Holiday information booklet gives you a detailed itinerary including tour highlights, so you can plan what you want to do. The excursions on freedom days allowed you to tailor your holiday to your own taste. In NZ we had Robin who always had a cunning plan and introduced us to Hokey Poky and Peter who was like the daddy always keeping an eye on things, being tour guide and driver both did an excellent job. In Australia, all the drivers who travelled around with us were friendly and helpful. Jeni our guide stayed with us throughout Australia. She had so much information about everything. Anything she didn’t know the driver would fill in the gap. Jeni was the mother hen organising everyone and making sure everything went smoothly.Product : We spent a month with a great group of fellow travellers and had lots of laughs along the way. My only wish is that we could go back and do it all again.
On 23-Mar-2019 the supplier responded:What a lovely review! Thank you so much and we're really pleased you had a wonderful holiday.
This was a holiday of a lifetime for myself and my husband. Your office in the uk are very helpful especially alex. Tour representatives in both New Zealand and Australia were very informative and helpful in all areas. Would definitely recommend your company .excellent service.
On 23-Mar-2019 the supplier responded:That's wonderful to read - thank you so much for your kind review and we're glad your holiday of a lifetime was perfect!
Service rating : Travel arrangements worked like clockwork, tour management excellent and guides/drivers very informative and friendly. Hotels very good although in many cases not always central, however this was known beforehand and worked well for us. Freedom days very useful since we took opportunity to do our own thing.Product : Exceeded our expectations.
On 23-Mar-2019 the supplier responded:Thank you very much for your kind review, and we're so pleased to have exceeded your expectations!
Service rating : The UK office is efficient, responding to emails same day. They also undertook a pre and post holiday call, checking everything was fine. Finally they were efficient in booking additional trips.Product : This holiday is more an experience with lots of locations and different experiences crammed into your 28 night trip. Each Distant Journey rep was very knowledgable & made sure that each flight was a smooth transaction, there for any hiccups. Definitely recommend!
On 23-Mar-2019 the supplier responded:Thank you for your lovely review, and we're very glad you enjoyed your tour.
Service rating : Excellent customer serviceProduct : It really was the trip of a lifetime. Excellent guides, exciting optional and included tours, knowledgeable and friendly guides.
On 21-Mar-2019 the supplier responded:What a lovely review! Thank you so much for your kind comments, and we're really pleased you had the trip of a lifetime. Best wishes.
Service rating : We have just returned from the Highlights of Australia and New Zealand tour. It was a fantastic experience. Distant Jouneys packed a lot into the holiday and with the freedom days we packed even more in. The customer service from Distant Journeys has been excellent, from answering all my questions before we left, to the courtesy’s calls before and after the holidayProduct : Well worth the money. A great experience
On 21-Mar-2019 the supplier responded:Thank you for your kind comments. We're really pleased you had a fantastic holiday, and we are grateful for you taking the time to send a review.
Service rating : very polite and helpfulProduct : all flights and hotels where excellent and the travel captains where very helpful and informative. particularly Robin in New Zealand.He was the driver/baggage handler and tour guide all in one. Nothing was to much trouble for him.There was nothing he didn`t know about all aspects of the country.
On 05-Mar-2019 the supplier responded:It's wonderful to hear you had such a good holiday with us Mr Fisher, and we will be sure to pass on your kind comments to Robin, who am I sure will be delighted you found him so knowledgeable.
Service rating : The office staff were very helpful whenever I called them for advice, would recommend and would definitely be travelling with them again.Product : Only reason for 4 stars instead of 5 is that some hotels were quite far from the main area and were more 3 stars than a 4 star rating. All in all though I had the best time, I am always thinking back remembering the great times we had.
Service rating : It was a wonderful holiday - exhausting but that was expected...Distant journey take care of you from start to finish - any queries from the office in UK was dealt immediately so professional in every way and a big thank you..Both NZ and Australia amazing - both Robin and Alex were so good, worked hard to make sure we enjoyed ourselves...Robin worked extremely hard driving the bus and commentating on all our travels in NZ...The majority of hotel's were good, one or two not but that too was expected...I would for certainly travel with Distant Journey again with no hesitation.Thank youProduct : So much travel and seeing so so much of NZ and Australia t was the best holiday we ever had and we have travelled quite a lot...Such a great company - well looked after from start to finish thank you
Service rating : Brilliantly organised, excellent tour managers and comfortable hotels. The highlight tour hit all the essential locationsProduct : Holiday of a lifetime. I would trust distant journeys to organise my next big adventure and have already recommended them to friends and family.
The booking process was excellent,the tour was first class from start to finish,both Robin and Alex our tour guides were so knowledgable and helpful,we would certainly use distant journeys again.
Service rating : From start to finish we found the service we received was excellent.We were looked after by the tour guides really well and the hotels were excellent.The itinery was hectic but the places we visited were fantastic and we managed to see such a lot. We would certainly consider booking with Distant Journeys again and will certainly recommend them to family and friends.Product : We had a really lovely time and made friends with some very interesting and amusing people along the way. The itinery was excellent and the places we visited certainly excelled all our expectations.All in all we had a really wonderful time and we were so pleased that we had decided to take the tour.
Service rating : The guides were very good.The hotels were very good apart from the one in Auckland.The stay in Ayers Rock was too short.Product : The hotel in Auckland was not very good.Te say in Ayers Rock was too short.
Service rating : Distant Journeys was good because everything was arranged well. All the hotels andGuides were good. I think there are too many freedom days, some of the excursions should have been included as they are very expensive.Product : I really had a fantastic holiday and most definitely purchase another holiday destination which is offered at a special discounted price .
Service rating : From beginning to end everything was extremely well planned. The itinerary was as presented prior to departure. Before the holiday I was kept up to date with any changes and some of the changes were obviously as a result of feedback. The holiday provided excellent value for money. The accommodation was generally very good and well sited to allow access to facilities and attractions. The holiday was full on with limited down time but again this was made clear in the pre literature. I would certainly travel with Distant Journeys againProduct : Excellent value for money. Saw exactly as expected- highlights of Australia and New Zealand. A very well organised trip
Service rating : Instructions were always clear and accurate, and customer service was most helpful and encouraging when queries were raised.Product : The whole holiday fulfilled expectations as promised, with the help of well informed, enthusiastic and personable tour guides.
Service rating : All calls and queries were answered swiftly and comprehensively. All the staff were excellent.Product : Everything was excellent - office staff, tour guides, and the entire trip. Could not have asked for more.
Service rating : Very well organised. The tour reps were excellent and couldn't have been more helpful. We were impressed with their knowledge of the areas visited. A well thought out itinerary made it such a memorable experience for us. Thank you.Product : Very good value for money. A most enjoyable experience.
Service rating : First time with Distant Journeys and most impressed with their office staff. Nothing was too much and always extremely helpful. We asked to stay on in Oz for extra 10 days with relatives and DJ staff not only arranged return flight but amended this to a better flight before we departed. I would readily recommend Distant Journeys to all and would have no hesitation in booking with them again. It's all too easy to cheer the guides in the holiday locations but the backroom staff make that all possible. Thank youProduct : This was a pretty full on tour, but the balance was just about right. we had a great tour group who all gelled extremely well and three amazing guides who took us to all the major visitor spots. Good selection of additional trips too at reasonable prices especially the Great Ocean Road. Hotel accom was very good to excellent throughout although a few guests had issues in Melbourne. It was Grand Prix weekend and the hotel was packed. Hard to pick a favourite highlight, it was just an amazing adventure.
Service rating : I really enjoyed my holiday with your representatives that were present in the places I stayed, however I was not impressed with the Amora hotel in Auckland . Door locks were an issue at start of stay. There was not enough space for the number of guest to be seated at breakfast with some having breakfast in the bar area. In the Rendezvous Hotel Sydney they had deep rectangular sinks but the edges were Black with built up gunge which expose guests to waterborne infection . I used one of their flannel and detyol to clean the sink in our room and informed our tour rep but did not advise hotel of issues. Sydney Harbor View hotels view was worh the rumbling of the train beneath .Extremely comfortable place and wonderful staff . I have already recommended a friend and she her husband /daughter have booked for Febuary 2019 . She is Mrs L .KeaneProduct : The issue raised can be rectified easily for others .
Service rating : Customer service prompt, professional and polite.Product : Superb countries, outstanding fellow travellers, wonderful experiences. Great hotels with one notable exception - in Melbourne.
Service rating : Very friendly, efficient staff - just want to help to make the holiday memorable for you.Product : So well organised, didn't have to worry about anything - just enjoy and take in and remember all the wonderful things seen and experienced.
Service rating : YESProduct : FOR SUCH A LONG TRIP WITH NOT A LOT OF HICCUPS.THE COACH DRIVER IN THE SOUTH ISLAND OF N/Z WAS FANTASTICSO THE REST OF THEM HAD A LOT TO LIVE UP TO, BUT WERE STILL VERY GOOD.ONLY TWO HOTELS THAT WAS NOT UP TO REST ONE CHISTCHURCH, THE OTHER IN MELBOURNE.EMERITES FLIGHTS WERE GREAT SERVICE ON QUANTUS NOT SO GOOD BUT MUST SAY ALL COACH DRIVERS WERE GOOD AND VERY ENTERTAINING & NEW THEIR AREA VERY WELL.IN ALL GREAT TRIP EXCEPT GOT BAD MEAL OF FLIGHT FROM SYDNEY TO DUBAI. AND ONLY SAW THE HOTEL ROOM FOR OUR STOP OVER DID NOT MOVE FAR FROM TOILETDID NOT EAT FOR FOUR DAYS AND TOOK 10 DATS TO RECOVER.BUT TO LOOK ON THE BRIGHT SIDE I LOST STONE & 4LBS BESIDES THAT WE DID HAVE A VERY GOOD HOLIDAY HIGHLIGHT SYDNEY HOTEL AND THE VEIW OF THE BRIDGE FROM OUR ROOM WINDOW WAS WOW!
Service rating : The whole trip was of a very good standard and gave us a great experience. The itinerary was packed but we still had time to do some of our own things. We had a great group and the guides were very goodProduct : Very good value for the money
Service rating : Everything that we hoped our holiday would be, came to fruition. The UK office answered any questions which we asked and helped us to be as relaxed as we could be before we departed.Product : Outstanding, superb, magnificent and any other superlatives that you can think of. This holiday was everything we hoped it would be and more.
Service rating : From the first general enquiry they were friendly, efficient and not pushy. I had some 'blonde moments' but they weren't fazed and were extremely helpful.Product : Professional, reliable. Very good hotels, very good tour guides, good value for money. The whole group gelled, we had such good time and I am sure that the organisational skills of the team made us all happy campers. A journey of a lifetime and incredible memories to last a lifetime.
Service rating : I thoroughly enjoyed my holiday and your customer service is great e.g. Phone was always answered quickly (no queues) and all questions asked were answered straight away. The holiday itself was excellent.Product : The organisation of the holiday was good, the hotels were very good and the trips were excellent and good value.
Service rating : We had a fantastic time on the highlights of New Zealand and Australia tour. It was quite fast paced, but there were freedom days, where you could choose to relax. We just wanted to see as much as we could of these lovely countries. All the guides we had were knowledgeable and good at organising our group of 43. Liz in Australia was brilliant at helping us to enjoy the BarrierReef. Snorkelling with us and pointing out the underwater wildlife. Thank you Liz. She was also great fun on our bush barbecue making sure we had lots of fun.We are now saving so we can afford another of your tours as soon as possible.Product : Everything was good and well organised. From the flights to the coaches, the hotels and the tours.
Service rating : always knowledgable and helpful whenever we rang with a question. Made our holiday sound fantastic, talked about how much we would enjoy it (and we did).Product : Well organised and went to plan. We felt maybe a little too long in Cairns would have preferred more time in Sydney. Hotel in Melbourne was well situated but rooms very small. Hotel in Rotarua was a long way out of the centre, minor points. Had a wonderful, fantastic adventure. Well done Distant Journeys.
Service rating : Any queries were quickly sorted and they were very helpful.Product : Great value for money with all the included trips. The tour managers/drivers were all really knowledgeable. We were with a great group of people and everyone got on really well. There were plenty of optional trips but no pressure to purchase if you didn't want to.Any problems were quickly dealt with. Would definitely recommend/ use them again.
Service rating : Very good value. Guides were excellent. Very well organised holidayProduct : Fabulous holiday from start to fini. Excellent guides and excellent itinerary
Service rating : After looking at what was available for a long holiday to Australia/New Zealand Distant Journeys stood out from all the others. From the first contact with this company we realised this was a caring and professional organisation. Nothing at all was too much trouble no matter how small or trivial our question was. I truly cannot in words say how outstanding our holiday was, would we do it again.....in a heartbeat yes!!!!!! The only way you could see the best of Australia/New Zealand was to go with this company. Every day brought amazing sights and with having our personal guides with us every day meant we had everything done for us to make our experience more than we could have hoped for. Don’t look anywhere else just pick up the phone, book it and then enjoy the best holiday you could wish for.Product : Our holiday to Austrailia/New Zealand was the most awesome experience of any holiday that we have ever had. I cannot in words do this holiday justice as the organisation from start to finish was perfect. Each of our 3 guides worked tirelessly to make each days a totally awesome experience. We could not have squeezed any more into this holiday. If you want to really see the very best of these two countries look no further just book with Distant Journeys for the perfect holiday.
Service rating : helpful with phone queries - complete new set of itnierary pages sent when just one departure altered. Paperwork informative.Product : Just as advertised and described in the brochure but hotels ad guides exceeded expectations. Level of care and attention to detail was excellent. Guides had a high level of knowledge but knew how to package it for us in digestible portions served with great dollops of humour. Nothing was too much trouble. Hotels were unexpectedly well appointed and beds were comfortable throughout.Breakfasts were incredible and there was plenty to suit all dietary requirements.
Excellent firm. Our holiday was well organised from the moment we booked. We had an amazing holiday and would recommend Distant Journeys to anyone considering a trip to Australia and New Zealand.
Service rating : Very knowledgable and friendly staff - keen to iron out any issues prior to travelling. Nothing was too much trouble.Product : Such an amazing trip in every way - wonderful itinerary, super guides and so well organised.
Service rating : Overall organisation of the entire holiday was very good. Hotels were comfortable and well equipped.Content of the holiday and quality of guides excellent.Product : A very full itinerary, we ticked so many boxes on our places to visit list. The holiday gave us an excellent flavour of both New Zealand and Australia. Enjoyed the company of our fellow travellers and found our tour guides very knowledgeable, personable and helpful at all times.
Service rating : Phone answered promptly and queries dealt with appropriately. Trip well organised.Product : A very well organised trip. Hotels all very good except Melbourne which has tiny rooms and very poor service. 2 of the three guides were excellent (NZ South Island and Australia) as was our guide in Singapore. NZ North Island a bit disappointing as he was a recent immigrant to NZ and much less interesting.Only unsatisfactory aspect was the Bangkok extension, where arrived and left in the early hours of the morning which left us exhausted, although Bangkok itself was very worthwhile.
They did everything well and i would have no problem in recommending them.
The service of the staff in the Uk was very good, always a person answers the phone and they were knowledgable about our holiday and our booking
Service rating : Good communication, good advice, great prise, quick response to inquiriesValue for money Developed good trust and rapportProduct : Good choice of hotels and flightsOrganised guides
Service rating : I found the staff at the UK Distant Journeys office to be friendly, helpful and knowledgable.Product : An excellent tour which lived up to and in many ways exceeded our expectations. A wonderful group of fellow travellers helped to make this trip an unforgetable experience. A last minute change of flights by the airline towards the end of the holiday caused some problems, but Distant Journeys dealt with this as well as could be expected. I would have no hesitation in recommending them to others.
Service rating : We would definitely use Distant Journeys again and would certainly recommend them (we have already done so). Everything was well organised and we felt comfortable when taking an obviously long planned trip.Product : The content of the holiday including additional free choice extras provided an excellent variation
Service rating : Very pleasant helpful imformativeProduct : Very well organised tour guides excellent esp. Alan in New Zealand Most hotels good and fantastic group.
Service rating : A really great holiday, well organised. UK staff very helpful and overseas contacts easy to approach and willing to assist. Highly recommend and will book with again. Thank you.Product : Fab holiday, would recommend.
Service rating : Excellent service from start to finish!Product : A wonderful trip. Incredible organisation by Distant Journeys with just the right amount of free time. Most hotels were very good and the tour guides (particularly in New Zealand) were outstanding. A lot of travelling but needed to do this to see as much as we did. We would definitely recommend Distant Journeys and would travel with them again.
Service rating : The office staff were always very helpful, both on the telephone and via email. Always polite and knowledgeable. Would definitely recommend Distant Journeys, in fact have already done so.Product : The holiday was amazing, the hotels wonderful and the tour as a whole, although tiring, was all that we hoped it would be. All the guides were very good, but Alan in New Zealand (South Island) was way above all the others and did a wonderful job. A very good guide, who obviously thoroughly enjoyed his work. He worked very hard, being both the tour guide and bus captain but always went out of his way to point out banks, etc. when doing the orientation tour.
The Highlights of Australia and New Zealand we enjoyed in February was a great trip with may great experiences and had a very good mix of great included experiences and freedom days where further experiences could be taken or opportunities to relax. Everyone will have their favourite experiences and places also some they enjoyed less. This being a matter of taste.The trip is quite full on however the complex logistics of the trip were organised remarkably well and facillitated by the excellent and knowledgeable tour managers.We travelled with a fairly mixed group who added to the enjoyment of our trip. The tour managers deserve credit for the many small ways they helped the group engage.The hotels were mostly very good to excellent, except in Christchurch and Sydney. In Christchurch choice was limited owing the earth quake destruction in the city. In Sydney the experience of being placed in the Holiday Inn, Darling Harbour spoiled almost entirley 3 days that we had anticipated would be amongst the best highlights of the trip. We understand Distant Journeys has removed the hotel from future trips.We regard our formal complaints about this hotel as closed. Sadly we have been wholly unimpressed by Distant Journeys handling and conclusion of our complaints hence us not rating 5 stars. We feel that companies are best judged when things go wrong. Here Distant Journeys has greatly disappointed. That must be balanced by repeating we had (Sydney apart) a great trip.Tip: We took the Caxton F card recommended on the site and would advise others to avoid taking it, as it does not provide a usefull way of managing your spend where reglar transactions are made and you may likely incur lots of added charges and poor exchange rates that Caxton say they have no control over.
Service rating : Good Brochure, informative website,good written information for each step of the journey. Office staff friendly and well informed, and easily contacted.Product : Holiday provided just about everything promised in the brochure. All hotels of good tourist standard, comfortable and clean. Coach captains and tour manager friendly, helpful and worked hard for us. Some early starts,the temperature and tours after a day's travelling, meant I didn't always find it quite so leisurely, but it was impressive how much could be fitted into the time we had. Super travelling companions and so many happy memories.
Accomadation good and guides in general well informed.
Service rating : All staff were very helpful and informative throughout the whole process. Alex particularly helped us with choosing the homebound stopover and the optional excursions to suit us.Product : A fabulous holiday which delivered on itinary, accommodation, travel and value for money. Would certainly use Distant Journeys in the future and recommend to all.
Service rating : well organised and professional. extremely good value for money. great experience.Product : fantastic holiday and great organisation
The UK office is very good, staff are friendly and helpful. They called the day after we returned to ask about our trip. They listen to our comments and responded to our queries in a timely and professional manner. Impressed. We had some issues with one of our tour guides and they looked into these and responded.
Service rating : I received a friendly & excellent service.Product : It was a well organised trip. The hotels were good & well positioned. It was good value for money & the tour guides were knowledgeable & helpful
Service rating : Have already recommended them to others. The whole holiday felt well organised and friendly.Product : Covered many of the best bits of both countries.
Service rating : Very friendly, helpful and informative. Pleasure to deal with.Product : Excellent service before I went. Brilliant accommodation, flights , included excursions were fantastic, reps were friendly and helpful and nothing was too much trouble. Kept us informed about the cyclone and how it may affect us
Service rating : Found staff friendly, knowledgeable and helpful. We were kept fully informed about all aspects of the upcoming trip to New Zealand and Australia and all changes and additions were well documented and sent very quicklyProduct : The holiday completely lived up to the high expectations we had after reading reviews online.The organisation was superb, the tour guides excellent, hotels well chosen for both comfort, facilities and location.Excellent value for money and would happily recommend to others.
Service rating : Very helpful. Always phoned when they said they would. Paperwork good and Sent promptly. Helpful and friendly staff.Product : Excellent holiday. Well organised. Great hotels of an excellent standard. All major sites visited with enough time to savour the experiences. Some long flights but Emirates made their flights special. Highly recommended
The service from all the staff who assisted us was of a high standard. Everyone was both helpful and friendly. The information they supplied was generally good and they answered all our questions. There was some difficulties with the website which related to the freedom days. I encountered some serious difficulties during the booking of the seats. This was not a simple process and some elements were very confusing and did not function. When i raised with this with the staff team they did their best to help, which did eventuality resolve the situation
Service rating : The UK office was very helpful any time I phoned with any problem. The girls made you feel nothing was to much trouble.Product : The tour was very good. Hotels met our expectations and trips were very informative.
Service rating : Always helpful when I requested information.Product : We had a great time and enjoyed the excursions. The guides were very professional and informative.Some hotels were better than others, not very keen on the location in Sydney.We were pleased that we were in a group of 26, great company, got to know each other within a few days.Very good value for money.First trip on Qantas was a bad experience, but they redeemed themselves on later flights.
Service rating : Great service, very helpful.Product : Very good value , wonderful experiance
Service rating : Customer service were always helpful, polite, professional and delt with any query I had extremely quickly.Product : We saw so many things and visited so many places. The tour was very full on. Many early mornings and long coach journeys but that is what I expected, we would not have covered so much else. The tour was extremely well organised with excellent Tour Managers.
Service rating : Very informative and happy to assistProduct : Good value and a very inclusive tour. The only issue was a very early flight from New Zealand to Australia followed by an immediate City Tour as the Hotel room was not available.
Service rating : found them to be very knowledgeable and friendly.Product : everything was very well organised. The only thing which was a problem was the flight paperwork when we arrived first in Australia before going to New Zealand. Good job the whole of the other folks on the tour had the same paperwork.
Service rating : Very knowledgeable and friendly.Product : As stated in brochure, Highlights , and they certainly were.
Enjoyed the adventure and have some fantastic memories , but weren't fully aware of the amount of traveling involved ,and the timing of some of the transfers I e setting off at 2am losing 2 hours time difference flying for 3.5 hours getting on a coach doing a city tour and not getting into hotel till 4pm ,that's 16hours and when it's warm it's not a good experience
Service rating : Excellent service given. Very friendly and helpful.Product : Wonderful value for money, excellent standard of hotels and so many great experiences.Not a holiday in the usual sense with lots of early mornings, flights and long coach journeys but it was worth it for the fantastic places we visited.Perhaps the number of cultural experiences could be cut down a little to allow recovery time.
Service rating : Very impressed with the personal touches and attention received from Distant Journeys office. They kept us regularly informed and advised us of any updates.Impressed by receiving phone call on return from holiday to check that everything went well.Product : Holiday lived up to expectations and more. Hotels and tour guides were first class. We were impressed in Australia that our guide stayed with us for the whole tour.
Service rating : Every aspect of the tour was excellent, from the initial booking to our return landing in Manchester. A very comprehensive tour, hectic at times but superbly managed by couriers. Quality with a capitalQ.Product : Quality throughout. Would thoroughly recommend the company.
Service rating : The staff were really helpful when contacted.Product : We really enjoyed the holiday. It came up to our expectations.
Service rating : I rang the office several times and all queries were dealt with appropriately.Product : We enjoyed even though it was a little tiring at times but you have to accept this if you want to pack in as much as possible.
Service rating : Excellent service. All the staff I dealt with were very courteous and nothing was too much trouble. Customer satisfaction is obviously very important to them. I would have no hesitation in recommending Distant Journeys to others.Product : Great holiday. Fantastic value for money.
Service rating : From booking to returning home this company does it all. Nothing is too much trouble and booking is very straightforward. As a customer we felt very valued and all questions were always answered in detail and requests dealt with efficiently.Product : We had high hopes for a wonderful and unique experience and this trip delivered in bucket loads. From beginning to end the itinerary is well thought out, well planned and most enjoyable. Every stop provided us with good standard accommodation, excellent tour guides and a great choice of excursions.
Service rating : Very efficient and extremely helpful staff, from booking right through to the end.Product : Lots of travelling, but interesting places with excellent tour managers/guides. Hotels varied, but mostly good. A well organised tour!
Service rating : Excellent service from first contact and booking through to departure. Any changes to itinerary were paced on quickly. Any queries I had were well answeyed either by phone or email.Product : Great value for money. Full on itinerary and excellent tour managers in all countries. Plenty of time to see the main places and the Freedom options were well placed and allowed you to do your own thing.
Service rating : The service throughout the holiday was 5 star - excellent Uk office also excellent customer serviceProduct : Very enjoyable - great guides, great company, great holiday
Service rating : Happy CustomerProduct : No real issues or problems encountered on booking and holiday schedule.
Service rating : Excellent communication and customer serviceProduct : This is the first holiday of this type we have ever undertaken so we were a little unsure as to how we would cope with the distance and the itinerary of the tour.However we need not have worried, the whole experience was fabulous. We could not fault a single thing from our first flight from Birmingham to our return journey home.The tour is packed, but how else would we see such amazing sights and experience such wonders.i n 30 days? It was all wonderful!
Service rating : Very helpfulProduct : great value comprehensive tour
Tania, her help in making the booking was invaluable,she was helpful and knowledgeable in all areas of the holiday. With four of us traveling together Our aircraft seats were together, our hotel rooms we're together as she promised .excellent job.
Service rating : ExcellentProduct : Really lovely holiday excellent time
Service rating : The service I received was excellent and all of my flights were arranged to suit my needsProduct : The holiday included everything I had wanted to see and both the coaches and the hotels were excellent
Service rating : excellent, always helpful and pleasant, knowledgeableProduct : excellent value for money, comfortable hotels and food; lots of different experiences e.g. flying, coach travel, train travel, sailing to Great Barrierv Reef , cable cars. Superb tour leader
Service rating : No problems encountered a satisfactory bookingProduct : Without knowing what questions are to come whilst not being able to go back it is difficult to know how much detail to answer this question with. Much of the holiday was very good but some parts were definitely need to be looked at. There were too many very long days with overlong city tours with virtually all of us wanting more time to ourselves. The most extreme was a 2am (New Zealand time) start for the flight from Auckland to Melbourne, followed by a very long tour and then payments for optional day trips which folk were still queuing up to pay 119 hours later! Other days came close.
Service rating : Everything taken care of with no problemsProduct : The best experience ever!
Service rating : Very good. We had complete confidence in them. We were correctly advised throughout the process, and we had our questions and requests dealt with promptly and to our absolute satisfaction.Product : A full on experience with time to enjoy and reflect on the amazing sights on offer. We were lucky with the weather, which helped a great deal. We were left with an appetite to return and do it all again.
Service rating : Very helpful, knowledgeable staff who quickly dealt with any queries.Product : Wonderful holiday showing us all the best places in Australia and New Zealand
Service rating : Very goodProduct : Very well organized perfect
Service rating : Helpful, informative , stress free booking and received all info needed next day in post.Product : Holiday of a lifetime. Saw and experienced lots of new places and things. Tour guides great.
Service rating : the help on the phone given to me was the best from any company I have used beforeProduct : the best holiday ever taken
Service rating : Very helpful and friendly.Very insightful too even when being asked silly questions! Couldn't of asked for more, great company with excellent tours available.Product : Trip of a lifetime!Action packed from start to finish with not too much problem.The fact that you see so much and do so much in that amount of time is incredible.Highlights would be snorkelling in the Great Barrier Reef and a glacier helicopter landing in franz josef, New Zealand. I would highly recommend this trip to anyone who wants an adventure!
Service rating : Definitely recommend the company and would use them again. Web site gives detailed information and every person I talked to on the phone could not be more helpful. Very easy to book.Product : We had a brilliant holiday. Too many hi-lights to choose from. Wide variety of experiences which made early mornings and a sometimes very busy schedule a necessity but this was not a problem. All tour guides were very knowledgeable and took care of our every need. Took time to find out about each member of the group's needs and took these into consideration in various situations.
Service rating : Excellent.Product : I was surprised that our guide in NZ also had to drive the coach. He was excellent but why does he have to do two jobs? Some NZ hotels charge for wifi. Surely a company like distant journeys which is sending over 40 people to a hotel for two or three nights can negotiate free wifi Apart from the couple of points I mentioned, it was an excellent holiday.
Service rating : Booking our 'Highlights of New Zealand and Australia' tour with stopovers in Singapore and Dubai could not have been any less stress free. On responding to an advert in a newspaper we made enquires. The friendly advisors provided all of the information in brochures and email and were always willing to address any questions in a most professional and reassuring manner over the phone. As our departure date approached, any relevant information and advice needed for such a fabulous adventure was received in a precise and easy to read layout.Product : Booking our 'Highlights of New Zealand and Australia' tour with stopovers in Singapore and Dubai could not have been any less stress free. On responding to an advert in a newspaper we made enquires. The friendly advisors provided all of the information in brochures and email and were always willing to address any questions in a most professional and reassuring manner over the phone. As our departure date approached, any relevant information and advice needed for such a fabulous adventure was received in a precise and easy to read layout.On arrival in Singapore, we were greeted by our guide who showed such knowledge and professionalism that we immediately relaxed into our adventure. This experience continued throughout our time in New Zealand, Australia and Dubai. Each of our four guides were well acquainted with local knowledge. They provided information regarding points of interest and possible trips that were available at each place we visited and then processed our requests making the relevant bookings. They were flexible in the arrangements addressing the desires of the group. At no point were we pressurised into taking trips and indeed, many bookings were made with outside companies and unlike tours offered on cruise lines, the prices were not inflated. Not only was the pressure of researching, costing and booking available trips taken from our shoulders but the tour guides ensured that we were escorted to our various venues allowing us maximum time to enjoy. So many opportunities were available for us to explore that we enjoyed a mixture of large, small and sometimes individual pursuits.'FABULOUS' was my adopted nickname as I just couldn't apologise for my constant use of the term. Each new adventure from the helicopter trip to Franz Josef glacier to snorkelling in the Great Barrier Reef to watching sunrise and sunset at Ayres Rock to exploring the many wonderful cities and exploring the interesting and diverse cultures was met by, ' I can do that!' Sooooo many experiences and too many to cover in this short text but thousands of photographs to ponder and enjoy! The pace at each venue was dictated by your own choice of trips but we were so enthralled by the experience that we wanted to encompass as much as possible.The quality of hotels were superb and to such a high standard in all but Melbourne but this was compensated by its' central location.Our only issue was in not completely knowing the timescale of trips when we were trying to arrange meetings with family in Melbourne and Sydney to capitalise on our time there as there was so much that we wanted to do. On our return, we received a message thanking us for our comments and raising this matter which would be addressed within future tours. What service!We would not hesitate to highly recommend this company to anyone and indeed, we have not stopped talking about our trip since our return! Our biggest complaint was not having longer in so many of the places within the tour but then our holiday would have to have been spread over two months!!!!!! Hey ho.......roll on our next adventure!
Service rating : The office were helpful and friendly. Would certainly use Distant Journeys again.Product : Travelled with a lovely group of people saw some wonderful sights and stayed in pretty decent hotels. The guides from Distant Journeys were very knowledgeable and made the experience more memorable. Would definitely travel with Distant Journeys again.
Service rating : Excellent, very helpful and quick to respond to any query. The staff are more than happy to accommodate you with extensions on your tour and extra flights and excursions.Product : A brilliant, very well organised and tour including all those 'bucket list' sights and tours. Everything ran smoothly and on time, I was travelling on my own and this tour made me feel safe yet gave me the freedom to explore city's and places after the ones which were included.
Service rating : Efficient and informativeProduct : Excellent holiday lots of early starts but to see everything this is required. Quite a lot of bus travelling but overall a very good holiday
Service rating : Always helpful and efficient, even with the most mundane of queriesProduct : Very full on, but well worth it; a couple of minor alterations to the itinerary would help; overall it was brilliant!!
Service rating : The staff were extremely helpful and pleasant offering every assistance possible.Product : Excellent holiday. So much to see and not enough time to do it all. However, every effort was made to plan in as much site seeing as possible.
Service rating : Top class service from the moment we met the Managing Director at their offices to discuss the details of the tour to the moment we got home. We could not have organised such a fantastic trip ourselves and certainly not at that price.Product : We saw everything you could possibly wish for in the time available and all excursions, hotels and guides were excellent
Service rating : Great except for some confusion over which additional trips should/could be pre-booked before travel.Product : All destinations well chosen with the single exception of Christchurch that remains a scene of post earthquake desolation five years on. Not a great first night destination for NZ.NZ driver/tour guides absolutely excellent. Australian tour guide was friendly, but had limited experience of our target destinations and was often supplemented/corrected by the drivers. Not a great idea to have an American guide the Australian leg of the tour. Loads of rambling and sometimes bumbling.Loved Franz Joseph, Queenstown, Auckland and Cairns especially.We would definitely recommend this "full on" tour to others.
Service rating : The staff were extremely helpful both on-line and on the telephone, 10/10.I have recommended Distant Journeys to friends, however it does not mean that they will take any notice or indeed take the step to travel so far! A for us, we would use the company again should the opportunity and relevant trip present itself.Product : The organisation and quality were excellent and we felt that the whole trip was "value for money". The locations and hotels (in the main) were first class. The Tour Guides were brilliant, very knowledgeable, courteous and helpful.The only downside was Christchurch, New Zealand, the place is still like a bomb site 5 years after the earthquake! The surrounding areas (parks etc.) that we only glimpsed from the coach on our way out of town, appeared very pleasant and inviting (unlike the town centre).
Service rating : Very well organised very helpful in all areas I would recommend this company and might use them in the futureProduct : A very enjoyable holiday well organised sometimes a bit rushed perhaps this holiday needs extra days a few of the hotels in need of renovation and some of the hotels could have been more central Not all of the tour guides got things right at times and should have shown a bit more interest .
Service rating : Helpful and knowledgeable staff, very efficientProduct : A wonderful holiday, covering so much that we couldn't have seen by ourselves. We felt very well looked after; the guides were fantastic and the accommodation always excellent. Also great value for money compared to other companies. Would thoroughly recommend.
Service rating : Every contact I had with the office was met with courtesy, friendliness and knowledge. It made me feel confident about the holiday.Product : Thought the whole experience was wonderful and excellent value for money. The hotels were all good though varying in degree of excellence. It was very good value to have some trips all in with the basic cost of the holiday eg boat trips and some lunches etc. It was good not to have all the meals organised and paid for on the trip as it allowed options for suppers in the locality as we wished. It was good to have free days at most places as we needed it and again it gave you the opportunity to explore on your own if you wished.Even at times when we had to get up at 4am for yet another flight, walk in the Red Centre in fly nets, heat and with the coughs and colds that passed round the group I never once wished I was anywhere else. The group were all compatible and my option to be 'willing to share' turned out to be with someone with whom I got on with so well we will stay in touch. I felt that anyone choosing this adventure holiday must have a certain type of personality and be interesting.The features that could be improved were the knowledge 2 of the 3 tour guides had about the group and the programme were too basic. They should have had much more info to help them lead the tour however they were all lovely people and very kind especially when some of us were airlifted off the Great Barrier Reef by helicopter because of seasickness on the way out (it is not always as calm and beautiful as David Attenborough showed us!). The other aspect that we had to brace ourselves for was whenever we arrived at a new destination we immediately had a coach tour round the city. We would have appreciated being able to drop our lugguage at our hotel and have a breather - sometimes we were tired and irritable having travelled at night. However, you could not have had better value for the money and what a story to tell people back home. Thank you.
Service rating : Excellent service from very friendly UK staff from point of booking till departure. Very accommodating regarding any changes that we wanted to make to the scheduled trip.Product : We had been looking for a holiday to NZ and Oz that would incorporate meeting up with family and friends in both countries whilst also seeing as much as possible. This fitted the bill exactly and covered all the really interesting places in both countries. The places we loved most were South Island, New Zealand, particularly Milford Sound and Queenstown. It was really interesting to see waterfalls on Ayres Rock (apparently a very rare occurrence), and we loved the diversity of Cairns and the rainforest. Sydney was also amazing and The Opera House well worth a visit (go for the tour with tasting menu). Also a day trip to The Blue Mountains is well worth it - the scenery is outstanding. We finished our tour with the optional 2 nights on Sentosa Island Singapore which was a wonderful end to such a wonderful trip. The spa and treatments there were a much appreciated treat after all our travelling. When we booked, we didn't quite realise how many flights were involved but we very soon acclimatised ourselves to hopping on and off aeroplanes.
Service rating : Comforting that when ringing you were not faced with a menu of choices on the keypad. Staff were very helpful and would take time to listen to requests and adhere to them if they could. I would recommend that people use their services for their holiday.Product : The holiday experience gave us an overview of the two countries with knowledgeable tour guides and additional tours as options. All journeys were planned well but there was a very early morning which we found took its toll later in the day as we had to catch an early flight. The hotels we stayed in were excellent with good customer service. The holiday was well planned and we felt we could have done with an extra freedom day in some of the cities but this would have extended the holiday to over the month. The flights with Qantas we found not as comfortable as Emirates.
Service rating : Very friendly, helpful and informative staff while researching and booking this holiday. Always available when telephoning their office and always answered my questions fully. The booking process was very easy and I would certainly recommend Distant Journeys as a holiday company. I will be happy to use their services again.Product : This was a fantastic tour and experience. Saw so many places in 4 countries (including the 2 optional outbound and inbound stopovers). All the tours (both those included in the holiday and the optional excursions) were very good. This isn't a relaxing holiday as you're on the go the whole time, but that's the only way to see so much and was expected for this type of holiday. All the hotels were good with good breakfasts and facilities. Good locations for exploring on foot in the evenings and during free time. Always easy to find local restaurants for evening meals. I would certainly recommend this tour of New Zealand (South & North Islands) and Australia (Eastern & central areas) with the optional stopovers to break up the start and end of the holiday. We stayed in Singapore going out and Bangkok coming back. Both excellent locations for a couple of days with lots to do and see. We have wonderful memories of the places we've seen.
Service rating : very good but they need to make it clear that you need to book some of the extras before leavingProduct : I think it would be better if we flew to Rotorara
Service rating : The purchase of the holiday was very easy and distant journeys kept me informed of any progress all the way through. I would consider using the company again and would recommend it to friends and familyProduct : The overall experience of the holiday was very good. However only one of the three tour guides (Robin on NZ South Island tour) was efficient and well informed. The holiday did what it said on the tin, and was a tour of the highlights of each country visited. Some of the hotels were below standard and some of the days were very long and tiring. It was an enjoyable journey with a great insight to NZ and Australia.
Service rating : When booking I had a near flawless experience, I did have a little awkwardness on one point, but this was eventually sorted to my satisfaction. I did also vary the itinerary and this was done without any problem, however, I do wish I had been told of how other travellers had changed there itinerary, because this was a once in a lifetime trip and I wanted to make the most of it, which I now believe I didn't. I would recommend this company because they were very polite and very helpful and should they ever go to Canada then I would certainly book with them.Product : What a trip, I would give it 11 out of ten and if I could do it all again tomorrow then I would. All the organisation, excursions, Hotels, Meals and guides were excellent. There was nothing that I would say should be changed. For new travellers I would recommend choosing / booking excursions early, as some do get booked early.
Service rating : Always helpful and had an excellent knowledge to answer any query I may have had.Product : Outstanding. Every day was fantastic. It is difficult to find a particular highlight as both countries were so interesting and diverse. I cannot find a fault. The guides were so good. They cared about us and made sure we had the best experiences possible. Loved the choices for the freedom Days and the included extras were second to none.
Service rating : Excellent serviceProduct : Absolutely loved the whole experience it was worth every penny X
Service rating : We unfortunately had to leave the tour after 1 week due to a fall in Queenstown, the London team were so helpful and supportive during this difficult time and I would like to thank them very much especially Lee who was always at the end of the phone no matter what time of day.Product : We only completed 1 week of the holiday due to an unfortunate accident, but we had an excellent tour guide, Robin, who could not have done more for us, the hotel accommodation was 1st class and we are looking forward to re-booking with Distant Journeys next year so that we can continue with the holiday we unfortunately had to cut short.
Service rating : Very helpful and friendly, easy to get information needed, Looked after throughout the booking process and kept informed at all times. I booked 18 months ahead of our trip and was made to feel welcome all the way through, right up to getting on the plane.Product : Both Robin (pesky) our tour guide/driver in the South Island and Dennis our tour guide/driver in the North Island looked after us all from start to finish and made our trip the fantastic experience that it was. Both made us all feel important and treated us all as individuals and friends, these guys were on call for us 24/7 and I cannot praise them enough. Robins Knowledge of the South Island was amazing and he knew all the spots that were good for stop offs/cafes restaurants and viewing areas. Although Franz Joseph was very damp he still made it interesting and fun, even when we all got wet!!! Queenstown and Milford Sound was outstanding and the sun shone throughout and we always made it to the airports in plenty of time. North Island was a total contrast to South Island and much busier, but Rotarua and Auckland were interesting and diverse. I have to thank the rest of our group for making me the chief in Rotarua for the show in the hotel, I was honoured and respectful with the responsibility. I would also like to thank Dennis for staying with myself and Robbie when we were waiting to see if we could take the Helicopter trip to White Island; he only left us after we had been given the OK! to fly and land. This was my highlight of my New Zealand experience. All the hotels were adequate for our short stays and we were made welcome wherever we went and the breakfasts and meals that we had were first class. Thank you again! Robin and Dennis. The Photo I have chosen is when we were coming into lad on the active volcano of White Island. We landed in Melbourne and the rain which didn't dampen our experience, after a good nights rest we then spent next day exploring the city, highlights of that day were the Melbourne Jail and Ned Kelly, I climbed the tower and did the edge, visited the MCG and went around the Grand Prix track, Went to the Melbourne Library which was outstanding. (saw Ned Kelly's armour) Food and drink was outstanding and recommend this visit. After leaving Melbourne we then got to experience the vastness of Australia with our flight to Alice Springs; here the highlight's were the visits to the first telegraph station (where we first experienced the flies), On to the flying doctors museum, which was fascinating(they do such a necessary job in the outback) and then my highlight The School of the Air. (what a teaching job). Hotel was what was required for a couple of days and a rest. Then on to iconic Uluru and Kata Tjuta ( The big red rocks in the middle of the RED ). All the tours to both were strenuous and challenging but well worth doing and completing and seeing Uluru at sunset drinking sparkling chardonnay was a very nice touch.The on from Uluru to Cairns the highlight in Queensland. The swimming on the Great Barrier Reef (caught to much sun), the city and boardwalks, the trip on the Kuranda railway; Kuranda and the cuddling a koala, the trip over the jungle on the cable car, the jungle safari and going to the aborigine culture centre and throwing spears and boomerangs was fantastic, My highlight was the gondola ride across the tops of the trees for 7.8km what a buzz!! Then onto Sydney or so we thought! Unfortunately after boarding the plane we were told the plane had a fault and had to be cancelled. I cannot praise enough the work our tour guide did to get us the best overnight accommodation and I would like to thank Qantas for also giving each of us $75 to spend as we wished as a form of compensation; we all enjoyed that extra night in Cairns at Peppers. (I enjoyed the hot tub on the roof of our penthouse) Nice Touch!!Well eventually on to Sydney and this was were our tour guide went over the top, she was magnificent in the way she made sure everybody was able to do what they had already booked and not miss out on anything on the itinerary. Hats Off! Well done. Sydney was big, exciting and a place I will return too. Where to begin: Harbour cruise was fantastic, Opera house, Botanical Gardens, Darling Harbour, Bondi Beach, The Australian Bar and my personal favourite Sydney Bridge and the bridge walk; Sydney was brilliant! Leaving Australia was a blow but The add on's made up for any disappointment of having to leave and come back. Both Singapore on the way out and Bangkok on the way back were fantastic places to visit. Thank you! Distant Journeys.
Service rating : Very good and obliging for variationsProduct : One day less in Cairns and one day more in Melbourne would have been better.Since I went ahead of the main party in order to see relatives at Christchurch, it would have been good to have details of your NZ courier so that I could advise I was ready to join the party ay Christchurch. Also I would have preferred to be advised that detail of my onward journey after Sydney would be provided to me in Sydney by your Aus courier.
Service rating : I phoned and emailed the office several times and received excellent service each time. I emailed about a riding stable near to Queenstown and was sent a link to three nearby. I used Dart Stables and would highly recommend them. I also telephoned about the length of the flights and how long the stop-overs were and they had the facts at their fingertips. I have recommended the company to friends and I would use them again although this was a special hoilday and cost much more than we usually spend but it was good value. We appreciated the stop-over on the way back for the special price.Product : Plus.This was a wonderful holiday, we had never travelled so far or for so long. Emirates is a fantastic airline and Quantas was good. All the guides we had were informative and we would like to single out Robin in New Zealand who could drive and give a lucid and informative commentary simultaneously. All the hotels were excellent and including a good breakfast every day was a big plus and one of the reasons we booked the trip. We also liked that a tour of all the towns we visited was included as well as many day trips. In New Zealand we paid extra to visit Hobbiton, the Lord of the Rings movie set, which my husband wasn't very keen on but he throughly enjoyed it. I went horse riding with Dart stables near Queenstown who had beautiful horses and rode through Lord of the Rings countryside, a definite highlight for me. We also paid for a helicopter flight over the Franz Joseph glacier, which was the highlight of the whole trip. In Australia we paid for the Great Ocean Road trip which was beautiful and we loved Milford Sound which was included in the holiday. The outstanding trip to the Great Barrier Reef was included in the holiday and was my husband's favourite. Uluru was a fantastic experience but oh so hot!! and the flies were really annoying. Bring back DDT! The outback was stunning and we loved the School of the Air and the Flying Doctor Museum. In Sydney the Harbour lunch tour was excellent and timed beautifully so my husband could just walk around the corner to climb Sydney Harbour Bridge, not for me as I don't like heights. The botanic gardens and Sydney Art Gallery were outstanding and the comprehensive city tour was a big plus.Minus, not much. We would have liked an extra day in Melbourne to look around as we spent the only day there on the Great Ocean Road tour, and perhaps a day less in Cairns as we didn't go on the other optional tours.We think a seat rotation policy would be a good idea. On a long trip people could move back two rows at EVERY stop thus enabling everyone a chance at the front rows. The seat you end up in would be the same seat you start with the next day.
Service rating : Because of specialised and targeted knowledge, the team at the DJ office bring most helpful resolution to customer queries. The big question is whether this service would not be as good if more destinations (outside Australasia) were to be added to the brochure.Product : Always on the move, always too much to see, always with good and knowledgeable tour guides, this hectic tour intermingled with optional rest days brought out the best of the region. Choice of stopovers helped to add a variety of top-and-tails to the sandwich. When looking for a holiday of a lifetime the intimate nature of this client interface is critically important.
Service rating : Brochure very professional. Booking over phone efficient. Notified of itinerary changes promptly.Product : Had concerns booking holiday with such a relatively unknown company but this proved totally unfounded.The quality of the hotels used and the included excursions far exceeded our expectations.The New Zealand part of the holiday was the better organised by our driver/courier Alan. Nothing was too much trouble for him and he gave clear, concise instructions and timings, which is so important when you are moving on each day.The Australian part started on a bad note when we had to wait for nearly an hour for our coach pick up from Melbourne Airport. After a 3.30 a.m flight from Auckland this was most unfortunate as surely flight arrivals should have been checked online and adjustment made to coach arrival time. Australian courier, Jenny was not very organised with reference to excursion booking meaning that some people missed out on getting their choices because all the spaces were filled. In particular the sounds of silence dinner at Uluru was a case in point. Ron, the driver/courier from Uluru to Alice Springs was very knowledgable and filled the time with interesting anecdotes.Both outgoing and return stopovers were excellent with good hotels and excellent orientation excursions.All in all a fantastic holiday experience.
Service rating : Had to call the office a couple of times and on each occasion the staff were very helpful and understanding.We would certainly recommend Distant Journeys but will not ourselves use them again as they only travel to Austrilia and NZOne criticism however would be that a party of 44 persons is too many. As we have used Titan Holidays on several occasions their party size of 30 to 35 is better.Product : The organisation of the holiday was near perfect. Party size at 44 a little too large.Tour guides / drivers in NZ excellent as the driver did both jobs. You could tell they were passionate about their country.Separate drivers in Oz but one tour guide. Everyone was excellent and appeared to know their stuff. If they didn't they would try and find out.
Service rating : Excellent serviceProduct : Well organised and covering the main highlights of Aus.and NZ
Service rating : I found the information wasn't as clear as it could have been, we received regular letters and email about the holiday.I think it would be good if you could have had a trip online portal that was yours or similar so all the information was in once place and available onlineProduct : This was a tough holiday, as we were reminded it was actually a tour so we had to be very active. The tour managers really helped in getting the best out of the tour. We did have to take a couple of days out to relax from the many opportunities available.
Service rating : When I phoned up asking questions the people I spoke to was very helpful and gave me the answers to settle my mum peace of mind as this was my first holiday on my ownProduct : Absolutely loved my holiday with distant journeys. Could of done one or two nights more in Melbourne but not sure where I would move days off other places.
Service rating : Everyone I contacted - either by phone or e-mail was pleasant and very helpfulProduct : As a widow I have travelled on my own on package tours all around the world. My Distant Journeys trip to New Zealand and Australia was far and away the best value - and best organized holiday I have ever experienced. There was so much included in the basic price and any optional extra excursions were good value. Hotels were great and the tour managers were helpful and enthusiastic about their respective countries. I simply don't have enough superlatives to praise this company.
Service rating : Excellent! Our queries were promptly dealt with and their customer service was of a very high standard.Product : Excellent overall value for money and a great way of seeing both countries top attractions.The tour guides were helpful,extremely knowledgeable and entertaining.
Service rating : Very efficient and friendly, catering for our individual needs and willing to tailor the trip to our specifications. We have already recommended Distant Journeys to many of our friends. We were kept informed of any changes to the itinerary.Product : We had excellent tour guides throughout who knew their areas and could advise on making the best use of our time in each place. They showed a genuine passion for their countries and this added to the experience. The tour gave us a good taste of both NZ and Australia and helped us to see where we would like to explore further on any future visits.
Service rating : Always on hand to offer friendly advice.Product : So much to see and do. All the organising taken out of your hands by experts. An unbelievable month - we told ourselves it would be a 'once in a lifetime holiday' but we would really love to do it again!
Service rating : Although the UK office very very good and helpful, the holiday did not live up to our expectations.Product : Australia poor, New Zealand good/excellent. Would not recommend this trip to friends. I have written a report on the holiday, if it would be of interest, as follows:SingaporeMet by Farina, tour manager. Very good commentary on coach but went immediately on city tour, not to hotel. We had all flown from UK via a stopover for 2 hours in Dubai so had been up for 24 hours. We would have preferred to go straight to the hotel to chill out. We were all very tired by the time we eventually checked in. Nice hotel.Went on optional evening, first to a riverside restaurant for meal but they didn't seem to know we were coming and they had to reorganise tables to accommodate our group. Then we were taken to a market which was very crowded and quite disappointing. We finished by going to Raffles Hotel for a cocktail. Again, they seemed unaware we would be arriving and the cocktails took about half an hour to arrive. We were given around half an hour to drink the cocktail and were then shepherded out for the return trip. This tour was not worth what we had to pay.New ZealandChristchurchMet by Alan, Tour Manager and driver. Very efficient, able to give commentary and drive. Went immediately on a short tour round Christchurch. Nice hotel.Franz JosefVery long drive. Hotel barely adequate - no storage for clothes..very small bathroom. Went on the included tour to the glacier but very disappointing. The glacier has almost disappeared and after a steep walk up hill to a viewing point, the view was almost non-existent.Queenstown.Very long drive. Left FJ at 8 am but didn't check in to the hotel until 5 pm. Hotel very nice.(Milennium) Short city tour..after these long drives, the option to relax at the hotel rather than go on a tour round the city would be welcomed by some.Queenstown is a beautiful city and an extra day here would have been good. Perhaps the first day could have been a freedom day as the drive to and from Milford Sound was extremely long and tiring.Auckland- RotoruaMet by Stewart, tour manager and driver. 3 hour drive to Rotorua. Driver's handset faulty so he had to hold the mike whilst driving, which was a little unnerving. Short city tour - disappointed that we weren't staying at the same hotel group, Milennium, again but were taken to another hotel..not that good.Suggestion: option to be taken straight to the hotel and those who wanted to go on the city tour could do so, and those who didn't could chill out in the hotel, relax in the bar or go for a short walk..etc. Suggestion: there were flights from Queenstown direct to Rotorua.. This might have cut out a lot of the coach travel.Rotorua - AucklandOn coach early morning for drive back to Auckland but weren't taken to the hotel until 5 o'clock after driving round and round Auckland in the rush hour. Suggestion: an extra morning in Rotorua and not leave for Auckland until lunchtime. (Some people who went on an optional trip in the afternoon at Rotorua didn't get to see the city at all, as there were included trips both morning and evening.Auckland.Crowned Plaza hotel beautiful. The city of Auckland was lovely and easy to explore. Stewart dropped us off at airport for 4.30 am flight.AustraliaHad to get up in Auckland at 2.30 am for early flight to Melbourne, arriving at 12 noon NZ time, 10 am Australian time.MelbourneWere met by Jenny, Tour Manager. Taken to bus stopping area but no coach was present. Waited 40 minutes plus for the coach to arrive - no explanation given. Once aboard the coach, were taken to hotel for tea or coffee and general welcome meeting. No tea or coffee was available for 25 minutes as it had been taken to wrong room. There was some confusion around booking optional tours and we felt we were being hassled into joining these tours. We then set off for city tour at 12. midday, an hour late, finally getting back to the hotel to check in at 4 pm Australian time, 6pm NZ time, I.e. We had been up for nearly 16 hours. We were all very tired and irritable by this timeSuggestion: option to be taken straight to the hotel and those who wanted to go on the city tour could do so, and those who didn't could chill out in the hotel, relax in the bar or go for a short walk..etc. The hotel was adequate but, being in the middle of Chinatown, not much variety in eating establishmentsAyers Rock.Collected from hotel at 7.30 am (which was the earliest check in time at the airport so seemed a bit late). We arrived at the airport at 8.25 and were told we were very late because check in would close at 9.00. Therefore we couldn't join the check in queue but had to be checked in as priority.We had been told by Jenny that we wouldn't require passports but we did have to produce photographic evidence of identity.Jenny told us we would be having the Sound of Silence dinner at the hotel but would need to book it as soon as we arrived but were told by the hotel that this was full so not available.Today we were dropped off at the hotel for an hour so we could relax before going on the tour and sunset. This was so much better than our previous experiences.The drive to Uluru was long - the wait for sunset for over an hour was too long and the sunset itself was disappointing. We finally got back to the hotel at around 7.30 pm - a long, long day.Ayers Rock to Alice SpringsLeft hotel early morning to drive via more rock formations...very long drive again - nearly 300 miles. Stopped off for lunch where, even though they had been told we would arrive for food at 1.30 pm, they had no food ready.General consensus seemed to be disappointment with this part of the trip and we were all totally fed up with the flies. Alice SpringsBeautiful hotel - chilled out all day by the pool, etc. Alice Springs to airportLeft hotel at 11 amCairnsArrived Cairns and drove on short tour and then on to hotel. Nice hotel.Barrier ReefVery good day. Beautiful reef and had helicopter trip over reef.KurandaVery good day - enjoyable and very interesting. Train and cable car lovelyFree day - great for shopping.Overall, apart from breakfast not being as good as at other hotels (one morning no eggs or tomatoes ready - had to wait)' comfortable stayFriday...off to airportJenny, Tour Manager, was not popular with this group because she seemed very anti British and made many negative comments. She was also very impatient with the group whenever her wishes with regards to the itinerary, etc. were questioned.OverviewGeneral dissatisfaction with not being taken straight to hotels. Even if we couldn't check in, the opportunity to relax or take a walk would have been good. If you want people to see the area around the city, perhaps a video could be shown during the journey to the hotel, rather than being bussed around for hours.
On 17-Mar-2016 the supplier responded:Thank you for your detailed feedback and for taking the time to speak with me today to discuss all the elements you highlighted in your report. Your feedback is very important to us, and your helpful suggestions will certainly be used to help us develop and improve our future tours. In particular we will look into how we can offer our guests the flexibility to opt out of taking an included excursion should they wish. With best wishes, the Distant Journeys team.
Service rating : Friendly and efficient.We have recommended Distant Journeys to friendsProduct : Excellent,went far beyond our expectationsPerfect holiday well planned by DJ
I have done a lot of fantastic holidays but this way above my high expectations! Thank you, where to next
Service rating : Great customer service. All queries answered and booking handled with no problems.Product : Superb holiday from start to finish! All tour organisers were excellent and everything was planned to almost perfection to ensure we got the most from our time in each location. Highly recommended!
Service rating : Very knowledgeable and helpful office staff.Product : Very impressed at the number of places we managed to visit in the time. Very glad I took the opportunity of the add-on at the end in order to cut down on the number of hours continuous flying.
Service rating : The booking experience and support was superb and the price was competitive. All my questions were answered quickly and authoritatively. I cannot fault the UK office service.Product : The tour surpassed my expectations. From beginning to end this distance journeys package provide just the right balance of fitting in a lot of activity and providing necessary rest periods. The concept of planned freedom days with optional additional trips works very well in this respect. In all locations the tour guides and drivers were excellent. Everything ran like clockwork and minimal effort was needed by us to keep organised. On one occasion a flight was cancelled due to mechanical failure. The representative tackled the situation head on and we ended up with a fantastic extra night stay followed by a reorganised stay at the next location that still included all of the expected highlights.
Service rating : Excellent company. A little trepidation before going because they were a brand new company...... but there was definitely no need to worry. would most certainly go with them againProduct : absolutely perfect well organised holiday......no more to say really
Service rating : Well trained staff who were always able to help with queries without reference to others, excellent service.Product : A great trip, well planned, great *******. Most hotels were good. Would query some of the choices of stops and durations.
Service rating : Very helpfulProduct : Very well organised, hotels excellent, trips very good allreps well informed
My dealings with distant journeys were exelent, helpful and informative.I would recommend the company as and would buy from them again if visiting that part of the world.Hotels good as right in the heart of cities, travel arrangements were exelent .Cannot fault the holiday.