Service rating : We planned a holiday of a lifetime and Distant Journeys did not disappoint. From start to finish you could not fault them. There were calls from the UK office to make sure everything was in place before departure and a call to make sure everything was okay on our return. The Holiday information booklet gives you a detailed itinerary including tour highlights, so you can plan what you want to do. The excursions on freedom days allowed you to tailor your holiday to your own taste. In NZ we had Robin who always had a cunning plan and introduced us to Hokey Poky and Peter who was like the daddy always keeping an eye on things, being tour guide and driver both did an excellent job. In Australia, all the drivers who travelled around with us were friendly and helpful. Jeni our guide stayed with us throughout Australia. She had so much information about everything. Anything she didn’t know the driver would fill in the gap. Jeni was the mother hen organising everyone and making sure everything went smoothly.Product : We spent a month with a great group of fellow travellers and had lots of laughs along the way. My only wish is that we could go back and do it all again.
This was a holiday of a lifetime for myself and my husband. Your office in the uk are very helpful especially alex. Tour representatives in both New Zealand and Australia were very informative and helpful in all areas. Would definitely recommend your company .excellent service.
Service rating : Travel arrangements worked like clockwork, tour management excellent and guides/drivers very informative and friendly. Hotels very good although in many cases not always central, however this was known beforehand and worked well for us. Freedom days very useful since we took opportunity to do our own thing.Product : Exceeded our expectations.
Service rating : The UK office is efficient, responding to emails same day. They also undertook a pre and post holiday call, checking everything was fine. Finally they were efficient in booking additional trips.Product : This holiday is more an experience with lots of locations and different experiences crammed into your 28 night trip. Each Distant Journey rep was very knowledgable & made sure that each flight was a smooth transaction, there for any hiccups. Definitely recommend!
Service rating : Excellent customer serviceProduct : It really was the trip of a lifetime. Excellent guides, exciting optional and included tours, knowledgeable and friendly guides.
On 21-Mar-2019 the supplier responded:What a lovely review! Thank you so much for your kind comments, and we're really pleased you had the trip of a lifetime. Best wishes.
Service rating : We have just returned from the Highlights of Australia and New Zealand tour. It was a fantastic experience. Distant Jouneys packed a lot into the holiday and with the freedom days we packed even more in. The customer service from Distant Journeys has been excellent, from answering all my questions before we left, to the courtesy’s calls before and after the holidayProduct : Well worth the money. A great experience
On 21-Mar-2019 the supplier responded:Thank you for your kind comments. We're really pleased you had a fantastic holiday, and we are grateful for you taking the time to send a review.
Service rating : very polite and helpfulProduct : all flights and hotels where excellent and the travel captains where very helpful and informative. particularly Robin in New Zealand.He was the driver/baggage handler and tour guide all in one. Nothing was to much trouble for him.There was nothing he didn`t know about all aspects of the country.
On 05-Mar-2019 the supplier responded:It's wonderful to hear you had such a good holiday with us Mr Fisher, and we will be sure to pass on your kind comments to Robin, who am I sure will be delighted you found him so knowledgeable.
Service rating : The office staff were very helpful whenever I called them for advice, would recommend and would definitely be travelling with them again.Product : Only reason for 4 stars instead of 5 is that some hotels were quite far from the main area and were more 3 stars than a 4 star rating. All in all though I had the best time, I am always thinking back remembering the great times we had.
Service rating : It was a wonderful holiday - exhausting but that was expected...Distant journey take care of you from start to finish - any queries from the office in UK was dealt immediately so professional in every way and a big thank you..Both NZ and Australia amazing - both Robin and Alex were so good, worked hard to make sure we enjoyed ourselves...Robin worked extremely hard driving the bus and commentating on all our travels in NZ...The majority of hotel's were good, one or two not but that too was expected...I would for certainly travel with Distant Journey again with no hesitation.Thank youProduct : So much travel and seeing so so much of NZ and Australia t was the best holiday we ever had and we have travelled quite a lot...Such a great company - well looked after from start to finish thank you
Service rating : Brilliantly organised, excellent tour managers and comfortable hotels. The highlight tour hit all the essential locationsProduct : Holiday of a lifetime. I would trust distant journeys to organise my next big adventure and have already recommended them to friends and family.
The booking process was excellent,the tour was first class from start to finish,both Robin and Alex our tour guides were so knowledgable and helpful,we would certainly use distant journeys again.
Service rating : From start to finish we found the service we received was excellent.We were looked after by the tour guides really well and the hotels were excellent.The itinery was hectic but the places we visited were fantastic and we managed to see such a lot. We would certainly consider booking with Distant Journeys again and will certainly recommend them to family and friends.Product : We had a really lovely time and made friends with some very interesting and amusing people along the way. The itinery was excellent and the places we visited certainly excelled all our expectations.All in all we had a really wonderful time and we were so pleased that we had decided to take the tour.
Service rating : The guides were very good.The hotels were very good apart from the one in Auckland.The stay in Ayers Rock was too short.Product : The hotel in Auckland was not very good.Te say in Ayers Rock was too short.
Service rating : Distant Journeys was good because everything was arranged well. All the hotels andGuides were good. I think there are too many freedom days, some of the excursions should have been included as they are very expensive.Product : I really had a fantastic holiday and most definitely purchase another holiday destination which is offered at a special discounted price .
Service rating : From beginning to end everything was extremely well planned. The itinerary was as presented prior to departure. Before the holiday I was kept up to date with any changes and some of the changes were obviously as a result of feedback. The holiday provided excellent value for money. The accommodation was generally very good and well sited to allow access to facilities and attractions. The holiday was full on with limited down time but again this was made clear in the pre literature. I would certainly travel with Distant Journeys againProduct : Excellent value for money. Saw exactly as expected- highlights of Australia and New Zealand. A very well organised trip
Service rating : Instructions were always clear and accurate, and customer service was most helpful and encouraging when queries were raised.Product : The whole holiday fulfilled expectations as promised, with the help of well informed, enthusiastic and personable tour guides.
Service rating : All calls and queries were answered swiftly and comprehensively. All the staff were excellent.Product : Everything was excellent - office staff, tour guides, and the entire trip. Could not have asked for more.
Service rating : Very well organised. The tour reps were excellent and couldn't have been more helpful. We were impressed with their knowledge of the areas visited. A well thought out itinerary made it such a memorable experience for us. Thank you.Product : Very good value for money. A most enjoyable experience.
Service rating : First time with Distant Journeys and most impressed with their office staff. Nothing was too much and always extremely helpful. We asked to stay on in Oz for extra 10 days with relatives and DJ staff not only arranged return flight but amended this to a better flight before we departed. I would readily recommend Distant Journeys to all and would have no hesitation in booking with them again. It's all too easy to cheer the guides in the holiday locations but the backroom staff make that all possible. Thank youProduct : This was a pretty full on tour, but the balance was just about right. we had a great tour group who all gelled extremely well and three amazing guides who took us to all the major visitor spots. Good selection of additional trips too at reasonable prices especially the Great Ocean Road. Hotel accom was very good to excellent throughout although a few guests had issues in Melbourne. It was Grand Prix weekend and the hotel was packed. Hard to pick a favourite highlight, it was just an amazing adventure.
Service rating : I really enjoyed my holiday with your representatives that were present in the places I stayed, however I was not impressed with the Amora hotel in Auckland . Door locks were an issue at start of stay. There was not enough space for the number of guest to be seated at breakfast with some having breakfast in the bar area. In the Rendezvous Hotel Sydney they had deep rectangular sinks but the edges were Black with built up gunge which expose guests to waterborne infection . I used one of their flannel and detyol to clean the sink in our room and informed our tour rep but did not advise hotel of issues. Sydney Harbor View hotels view was worh the rumbling of the train beneath .Extremely comfortable place and wonderful staff . I have already recommended a friend and she her husband /daughter have booked for Febuary 2019 . She is Mrs L .KeaneProduct : The issue raised can be rectified easily for others .
Service rating : Customer service prompt, professional and polite.Product : Superb countries, outstanding fellow travellers, wonderful experiences. Great hotels with one notable exception - in Melbourne.
Service rating : Very friendly, efficient staff - just want to help to make the holiday memorable for you.Product : So well organised, didn't have to worry about anything - just enjoy and take in and remember all the wonderful things seen and experienced.
Service rating : YESProduct : FOR SUCH A LONG TRIP WITH NOT A LOT OF HICCUPS.THE COACH DRIVER IN THE SOUTH ISLAND OF N/Z WAS FANTASTICSO THE REST OF THEM HAD A LOT TO LIVE UP TO, BUT WERE STILL VERY GOOD.ONLY TWO HOTELS THAT WAS NOT UP TO REST ONE CHISTCHURCH, THE OTHER IN MELBOURNE.EMERITES FLIGHTS WERE GREAT SERVICE ON QUANTUS NOT SO GOOD BUT MUST SAY ALL COACH DRIVERS WERE GOOD AND VERY ENTERTAINING & NEW THEIR AREA VERY WELL.IN ALL GREAT TRIP EXCEPT GOT BAD MEAL OF FLIGHT FROM SYDNEY TO DUBAI. AND ONLY SAW THE HOTEL ROOM FOR OUR STOP OVER DID NOT MOVE FAR FROM TOILETDID NOT EAT FOR FOUR DAYS AND TOOK 10 DATS TO RECOVER.BUT TO LOOK ON THE BRIGHT SIDE I LOST STONE & 4LBS BESIDES THAT WE DID HAVE A VERY GOOD HOLIDAY HIGHLIGHT SYDNEY HOTEL AND THE VEIW OF THE BRIDGE FROM OUR ROOM WINDOW WAS WOW!
Service rating : The whole trip was of a very good standard and gave us a great experience. The itinerary was packed but we still had time to do some of our own things. We had a great group and the guides were very goodProduct : Very good value for the money
Service rating : Everything that we hoped our holiday would be, came to fruition. The UK office answered any questions which we asked and helped us to be as relaxed as we could be before we departed.Product : Outstanding, superb, magnificent and any other superlatives that you can think of. This holiday was everything we hoped it would be and more.
Service rating : From the first general enquiry they were friendly, efficient and not pushy. I had some 'blonde moments' but they weren't fazed and were extremely helpful.Product : Professional, reliable. Very good hotels, very good tour guides, good value for money. The whole group gelled, we had such good time and I am sure that the organisational skills of the team made us all happy campers. A journey of a lifetime and incredible memories to last a lifetime.
Service rating : I thoroughly enjoyed my holiday and your customer service is great e.g. Phone was always answered quickly (no queues) and all questions asked were answered straight away. The holiday itself was excellent.Product : The organisation of the holiday was good, the hotels were very good and the trips were excellent and good value.
Service rating : We had a fantastic time on the highlights of New Zealand and Australia tour. It was quite fast paced, but there were freedom days, where you could choose to relax. We just wanted to see as much as we could of these lovely countries. All the guides we had were knowledgeable and good at organising our group of 43. Liz in Australia was brilliant at helping us to enjoy the BarrierReef. Snorkelling with us and pointing out the underwater wildlife. Thank you Liz. She was also great fun on our bush barbecue making sure we had lots of fun.We are now saving so we can afford another of your tours as soon as possible.Product : Everything was good and well organised. From the flights to the coaches, the hotels and the tours.
Service rating : always knowledgable and helpful whenever we rang with a question. Made our holiday sound fantastic, talked about how much we would enjoy it (and we did).Product : Well organised and went to plan. We felt maybe a little too long in Cairns would have preferred more time in Sydney. Hotel in Melbourne was well situated but rooms very small. Hotel in Rotarua was a long way out of the centre, minor points. Had a wonderful, fantastic adventure. Well done Distant Journeys.
Service rating : Any queries were quickly sorted and they were very helpful.Product : Great value for money with all the included trips. The tour managers/drivers were all really knowledgeable. We were with a great group of people and everyone got on really well. There were plenty of optional trips but no pressure to purchase if you didn't want to.Any problems were quickly dealt with. Would definitely recommend/ use them again.
Service rating : Very good value. Guides were excellent. Very well organised holidayProduct : Fabulous holiday from start to fini. Excellent guides and excellent itinerary
Service rating : After looking at what was available for a long holiday to Australia/New Zealand Distant Journeys stood out from all the others. From the first contact with this company we realised this was a caring and professional organisation. Nothing at all was too much trouble no matter how small or trivial our question was. I truly cannot in words say how outstanding our holiday was, would we do it again.....in a heartbeat yes!!!!!! The only way you could see the best of Australia/New Zealand was to go with this company. Every day brought amazing sights and with having our personal guides with us every day meant we had everything done for us to make our experience more than we could have hoped for. Don’t look anywhere else just pick up the phone, book it and then enjoy the best holiday you could wish for.Product : Our holiday to Austrailia/New Zealand was the most awesome experience of any holiday that we have ever had. I cannot in words do this holiday justice as the organisation from start to finish was perfect. Each of our 3 guides worked tirelessly to make each days a totally awesome experience. We could not have squeezed any more into this holiday. If you want to really see the very best of these two countries look no further just book with Distant Journeys for the perfect holiday.
Service rating : helpful with phone queries - complete new set of itnierary pages sent when just one departure altered. Paperwork informative.Product : Just as advertised and described in the brochure but hotels ad guides exceeded expectations. Level of care and attention to detail was excellent. Guides had a high level of knowledge but knew how to package it for us in digestible portions served with great dollops of humour. Nothing was too much trouble. Hotels were unexpectedly well appointed and beds were comfortable throughout.Breakfasts were incredible and there was plenty to suit all dietary requirements.
Excellent firm. Our holiday was well organised from the moment we booked. We had an amazing holiday and would recommend Distant Journeys to anyone considering a trip to Australia and New Zealand.
Service rating : Very knowledgable and friendly staff - keen to iron out any issues prior to travelling. Nothing was too much trouble.Product : Such an amazing trip in every way - wonderful itinerary, super guides and so well organised.
Service rating : Overall organisation of the entire holiday was very good. Hotels were comfortable and well equipped.Content of the holiday and quality of guides excellent.Product : A very full itinerary, we ticked so many boxes on our places to visit list. The holiday gave us an excellent flavour of both New Zealand and Australia. Enjoyed the company of our fellow travellers and found our tour guides very knowledgeable, personable and helpful at all times.