Everything well organised.Bus drivers were great.Lovely hotels good breakfast in most.
Brilliant, first class service every time I rang .
Prompt service pleasant travel operatorsComprehensive information.Only one big disappointment, which was not being able to book the excursions before we left Jersey. This coursed significant hassle, wasted time and disappointment. Also some of the excursions were not available + the tour guide was pretty mediocre regarding this issue.
On 16-Nov-2018 the supplier responded:We’re sorry to hear that this has been your experience with Freedom Days, they usually run very smoothly. One of the team is going to contact you directly to discuss this with you so that we can find out what has happened and address this with our partners in Australia.
On 16-Nov-2018 the customer
added:Too much waiting around for the tour guide to book excursions, half the morning was wasted waiting this was the norm though out the holiday. Also last day we were literally waiting around the hotel in Sydney half a day in a heat wave not able to use a room to shower or change a disappointing end to a good holiday. The hotel was to far out of Sydney circular key and noisy re; train. Dubai was a building site I wouldn’t want to go there again.On the whole it was a very good holiday the itinerary was super just what we wanted but spoiled with these oversights which could easily be corrected.
Service rating : Very easy to book with excellent communication throughout the process of booking and going on trip and once trip over and home I have only one negative of the trip and that was at my stop over in Dubai the hotel was excellent but unfortunately it was surrounded by extensive building site although we had a shuttle bus to attractions etc I felt that it was too remote .Product : Well organised excellent hotels coach and tour guides Was amazed at all the activities and areas we covered . Would recommend this trip .
On 16-Nov-2018 the supplier responded:It's our pleasure Mrs Miller, we are here to help our guests get the most of their holiday experience. Thank you also for your feedback regarding your homebound stopover, guest comments are very important to us.
Helpful and reliable, with a real desire to ensure that their customers were happy with the holiday and the service. Very willing to accommodate specific requests to customise the holiday where possible.
On 13-Nov-2018 the supplier responded:Thank you for your very kind review of Distant Journeys Mr Nattrass, we are so pleased you enjoyed your holiday. Your comments regarding our customer service have been gratefully received by our team.
Service rating : Top rate. Am already recommending you to friends.Product : Missed being perfect by the tiniest margin.
On 13-Nov-2018 the supplier responded:How wonderful to hear! We look forward to welcoming your friends on a Distant Journeys holiday soon.
Service rating : Very efficient service. Follow up telephone calls after booking, pre-departure, and after return from holiday.Product : Quality hotels with excellent organisation.
On 12-Nov-2018 the supplier responded:As a small team we do take pride in our Customer Service, so your comments are most appreciated, thank you.
Service rating : I had a number of questions both before and after we booked. Their staff not only had the answers to hand but actually sounded interested responding to my questions.Product : The hotels were all excellent,transfers and included experiences made for a memorable holiday
On 12-Nov-2018 the supplier responded:Your positive comments are very much appreciated Mr Lazell. We are glad with could help with your queries and that you had a wonderful holiday in Australia
Service rating : Well organised holiday. Enjoyed the aspect of freedom days very much! Tour Manager Jim Diaz was excellent and managed the group wonderfully well.Product : Excellent value for money and would recommend.
On 16-Nov-2018 the supplier responded:Thank you for your positive comments following your holiday, our Freedom Days are something we think our guests will appreciate - so it's wonderful to hear that they do. We are sure Jim will be very grateful for your kind words!
Service rating : ExcellentProduct : Best of Australia a Brilliant adventure
On 16-Nov-2018 the supplier responded:Oh thank you Mrs Kennedy, we are very glad to hear you enjoyed your 'big adventure'!
Service rating : Totally supportive,.answered questions promptly and helpfully.Product : Superb holiday excellent Tour Manager and Coach Captains. All hotels of high standard, locations visited gave us an overview of Australia and with the Freedom we could choose whether to a tour or relax.
On 16-Nov-2018 the supplier responded:Thank you for taking the time to provide such a positive review of your holiday Mrs Hayward, it is always a pleasure to hear when our guests enjoy their holiday as much as we hope they will do. We look forward to welcoming you on another Distant Journeys holiday again soon.
Service rating : Pleasant knowledgeable staff willing to answer all your queries & put your mind at rest.Product : all tours had been well checked out & covered everything you would wish to see.tour guide Jennie was a delight.hotels very good & well chosen except Melbourne.
On 16-Nov-2018 the supplier responded:Your kind words will be shared with the reservation team - who we are sure will be very pleased, thank you.
Service rating : Answered every query I had with lots of patience. Kept me informed of any changesProduct : All hotels were of the highest quality. The variety of excursions were excellent. A busy but enjoyable timetable
Service rating : They were very helpful and knowledgable.Product : The holiday was everything it promised to be in the brochure. No disappointments at all. Quite hectic but very well organised and great fun. Was worried when I booked that it wasn't a singles holiday but everyone was so lovely it was so easy to become part of the group yet still have the opportunity for some time on my own when preferred. Our guide, Jenni, was extremely knowledgable and helpful and lots of fun. Would definitely book with Distant Journeys again.
Everything went as planned.
Service rating : Details beforehand very goodWell organised Good attention to dealt Definitely use againProduct : Great variety of experience Good hotels Varied and good value options Superb tour Manager
Service rating : Had a wonderful holiday. Everything went according to plan. Much thanks to Jenni for her excellent organisational skills and humour. The balance between the inclusive trips and freedom days made the holiday very enjoyable as it enabled us to have a choice in our activities. The itinerary itself was excellent and we had enough time at all the destinations.Product : See previous comments on holiday
Service rating : Excellent service from start to finish, including a follow-up call after we returned home.Product : Superb. Very well organised, to a very high standard throughout. Thoroughly enjoyable.
Service rating : The entire package was well thought out and executed throughout. Can't fault them.Product : Can't fault the entire Holiday.
Service rating : From start to finish veryone I spoke to by telephone was polite, helpful and really friendly. Nothing was to much trouble for them.Product : From start to finish this was a well organised value for money trip. Every hotel was perfect, good food and the the locations were very central. Tour guides in Singapore and Hong Kong were fabulous and the two coach captains that we had in New Zealand were amazing. They dealt with everything, collected your luggage, drove us to the most amazing places, knew where to stop for breaks, always gave you some recommendations of where to eat in the evenings and at every new location that we were staying at, they would give you a quick tour pointing out restaurants and places of interest before you had the full city tour the next morning. Their knowledge of the Island was brilliant and they both put the information across well. This is our first trip with Distant Journeys and hopefully not the last!
Service rating : Very friendly and helpful, kept a check on things and even rang to check out mistakes we had made and correct them for us.Product : The trip was amazing, there was just so much to do and see.
Service rating : From first enquiry to booking, dealing with queries and then following up on returning home - everything was dealt with in a prompt and professional manner.Product : From arrival in Singapore, transfers to Australia, transfers within Australia and a homeward stopover in Hong Kong everything went seamlessly. All representatives were knowledgeable and dealt with any issues perfectly. A special mention, however, must be made to our guide throughout our stay in Australia, Jenni. She is a massive asset to Distant Journeys. All in all the holiday was even better than we anticipated. Would we use Distant Journeys again ? Undoubtedly?
Service rating : The customer service from Distant Journeys was perfect in every way. I phoned and asked for advice at different times of the day and sometimes at weekends. Every response I received was polite and always answered every query I had.Product : This was a holiday of a lifetime and lived up to all of my expectations every single time. Travel was arranged without any difficulty. Locations and the journeys between them were carefully thought out and had the minimum disruption and the maximum pleasure. Every excursion had been planned to gain the fullest explanation and interest. The courier Jenni was perfect in every way. I could not ask or expect more.
Service rating : Everything exceeded our expectatons but the customer service was particularly helpful, very friendly and knowledgeable about any questions we had.Product : Good value for money with a super tour leader who really ensured we had a great time.
On 05-Nov-2018 the supplier responded:Thank you for such a kind review of your experience booking a holiday with Distant Journeys. All of the team here are very pleased we could be of help.
Service rating : Nice to have a call on return from the holiday. Always very helpful.Product : Had a great holiday a lot of choices for excursions.
On 05-Nov-2018 the supplier responded:That's lovely to hear Ms Rayfield, we try to offer a variety of Freedom Day options to suit all tastes.
Service rating : Good customer service. Efficient and knowledgable.Product : Good choice of hotels. Ann was an excellent guide. Tour was well organised and all went smoothly.
On 02-Nov-2018 the supplier responded:We will be sure to pass your thoughts back to Ann, we're sure she will be as pleased as the team here in the UK to know you enjoyed your holiday with us.
First class service from start to finish :-)
On 02-Nov-2018 the supplier responded:Thank you Mr Maddock, our team here in the UK and our partners in Australia work hard to ensure you have a relaxing holiday and we are very pleased to hear everything lived up to your expectations.
Service rating : From the initial contact, booking and the email contact leading up to the holiday was faultlessProduct : An amazing and good value experience
On 01-Nov-2018 the supplier responded:I'm sure Ann will be thrilled with these comments Mr Humphris, and the rest of the team appreciate your positive review of your experience booking with Distant Journeys
Cannot fault them. Excellent customer service from staff at head office. A superb holiday with a very knowledgeable tour guide (Ann Aston).
On 01-Nov-2018 the supplier responded:On behalf of all of the team at Distant Journeys, we would like to say thank you Mr Woolston, your comments are very kind and we are delighted you enjoyed your holiday with us.
Service rating : Great holidayProduct : Excellent delivery of holday by Ann Aston. Agenda was also very good.
On 01-Nov-2018 the supplier responded:We're glad you enjoyed the Wonders of Australia itinerary - Ann is certainly a knowledgeable Tour Manager!
Service rating : Excellent organisation. Friendly, well-informed staff.Product : Excellent holiday, lots of included items & a fantastic guide, Ann Aston.
On 01-Nov-2018 the supplier responded:We do try and include as many fantastic activities as we can, while giving our guests time to relax and follow their own interests - so glad that it worked out that way.
Service rating : The whole holiday was very well organised, staff were pleasant and helpful. Very professional and only too willing to help solve your queries .Product : The holiday was extremely good value, covering a lot of aspects of Australia and a trip on "The Ghan " which was an added bonus.The tour guide was first class, very knowledgeable and entertaining and he made the holiday run very smoothly.I would certainly recommend this trip.
On 01-Nov-2018 the supplier responded:Your positive review has been most helpful Miss Ellis, as we thoroughly enjoy hearing when our guests have had a wonderful holiday. We know The Ghan is a particular highlight for a lot of our guests while in Australia.
Service rating : Yes we would have a Distant Journey again and have already recommended the company.Product : Excellent range of places to visit and tours
On 29-Oct-2018 the supplier responded:That certainly is one of the best compliments we could receive, so thank you very much and we look forward to welcoming you on a Distant Journeys holiday again very soon.
Service rating : Always answered the phone promptly and got back to us quickly if our queries couldn’t be answered straight away. I would consider booking with them againProduct : Organisation of trip. Quality of guide. Good range of experiences and sights. Good hotels
On 29-Oct-2018 the supplier responded:As we are a small team, we do hope that we can be helpful as possible to our guests before such a big holiday; so it's lovely to hear that we could answer your questions.
It was a great experience , well organised and led by a very competant tour guide James .Hotels , freedom tours , airports all ran smoothly and most enjoyable My top 3/4…Kangaroo island The Ghan Great Ocean Road / Wetlands Safari .I would like to have visited Kakadu NP as I had watched Ray Meers ( tv prog) there recently but it is too far , needs a few days to do it justice .My husband wanted to sail the America’s ship but it had been cancelled so he climbed Sydney Harbour Bridge at 73yrs , oldest in the group and the day before Prince Harry !PS only down size was the group was too large at 42 and affected getting on and off coaches and arrival at hotels etc All contact with UK office very informative and professional..
On 29-Oct-2018 the supplier responded:Thank you for such a wonderful and detailed review of your holiday Mrs Keen. James certainly is a customer favourite, and I'm sure he'll be pleased to hear how much you enjoyed your time in Australia. Hopefully Mr Keen's Sydney Harbour Bridge climb made for a memorable second choice - it obviously inspired Prince Harry to do it!
Service rating : They were excellent, well informed and efficient .Product : They delivered everything they said they would in the itinerary, and more. An excellent well planned and delivered tour
On 29-Oct-2018 the supplier responded:Thank you for your kind review - our Directors and partners in Australia work very hard planning the Very Best of Australia tour to ensure guests have a fantastic holiday and so we're glad to hear it lived up to your expectations.
Service rating : All contact with the UK office was dealt with efficiently, they phoned back when they said they would.Product : Everything ran smoothly, except for the extra day on the Ghan, which was no fault of Distant Journeys. The hotels were generally in good locations, although some were in need of updating. The view from our room in Sydney was amazing, although we felt that we were on the wrong side of the bridge. Saw everything we wanted in Australia, a new highlight every day! Would travel with Distant Journeys again.
On 01-Nov-2018 the supplier responded:We really do appreciate your positive comments Mrs Woods, and it's wonderful to hear you managed to see everything you wanted to while in Australia. The view at our Sydney hotel is really something quite special, and hopefully your extra night on The Ghan, though unplanned, was enjoyable too. We look forward to welcoming you on another Distant Journeys holiday again soon.
Very helpful and gave good advice
On 10-Oct-2018 the supplier responded:That's lovely to hear Miss Bell, our team are very grateful you found them so helpful.
Service rating : Every enquiry answered promptly and knowledgeably. Never made to feel a nuisance.Product : Brilliant holiday, meticulously planned to give the best experience and a wonderful holiday. Pam was the best tour manager and companion. Nothing was too much trouble for her and she could not have been more helpful.
On 10-Oct-2018 the supplier responded:Thank you for your glowing review Dr Parry, we are sure Pam will be delighted to hear you thought so highly of her and we will certainly pass this back to her.
Service rating : UK office was brilliant at all stagesProduct : An extensive journey through Australia taking in all the sights with optional tours at each point ... loved the attention to detail such as own area with champagne and nibbles at Ayers Rock to watch the sunset and a tour guide who always said yes to every request
On 10-Oct-2018 the supplier responded:The review of your holiday is lovely to read Mr Newman, we're glad that the little touches such as Sunset at Ayers Rock were enjoyed. Thank you for travelling with us.
Service rating : Great service rang when got back.Product : Really great tour saw everything we wanted good tour manager Pam.
On 10-Oct-2018 the supplier responded:Thank you for such a positive review Mrs Boyens, you certainly packed a lot in to your holiday!
Service rating : Yes would use and recommend them again. Extremely well organised with everything running smoothly as planned. Great way to see such a big country in a relative short time.Product : Amazing adventure managing to see so much in a relative short space of time.
On 24-Sep-2018 the supplier responded:Thank you Ms Cardovillis, how lovely to hear your holiday described as an ' exciting daily adventure'! We're delighted that you enjoyed your holiday with us, and look forward to welcoming you on another Distant Journeys holiday soon.
Service rating : excellentProduct : This was the third holiday with distant journeys and each was well organised and good value for money
On 11-Sep-2018 the supplier responded:Dear Mr Shorter We have been delighted to have you travel on our Wonders of Australia tour for the second time. Thank you for travelling with us and we hope to have the pleasure of having you travel with Distant Journeys again. Warm Regards, The Distant Journeys Team
Service rating : I had several questions before my trip and everyone I spoke to was incredibly helpful, polite and friendly. I would definitely recommend Distant Journeys and would consider another holiday with them.Product : This was a fantastic trip and really did encompass the very best of a wonderful country. There were so many highlights, but Kangaroo Island, Uluru, the Great Barrier Reef and Sydney were definite wow factors! Our tour manager James was brilliant - interesting and informative and with a great sense of humour! He ensured everything ran smoothly, leaving us with a hassle free holiday.. Having a small group was good and they were a lovely bunch to travel on this trip with.
On 11-Sep-2018 the supplier responded:Thank you for taking time to post a review. So glad to hear you had a great time on our Very Best of Australia tour and delighted to hear James was brilliant too. Hopefully we'll get to see you on another Distant Journeys tour soon. Warm Regards, The Distant Journeys Team
Service rating : Had superb service from the office - any question was answered promptly putting us at ease.Product : This was a fantastic holiday and included all the must sees of Australia!! Everything was seamless and the Tour Manager who joined us in Australia was enthusiastic and energetic in ensuring that we had a fantastic time. She was very informative and knowledgeable. How she is remembered all the information was mind blowing! One of the main highlights lalthough it sounds silly was the view from our hotel room in Sydney - a really good choice of hotel.
On 11-Sep-2018 the supplier responded:Dear Mrs DownesSo happy to hear you had a fantastic time on our Wonders of Australia tour and thank you for leaving a review of your experience with Distant Journeys. Your right the views of Sydney harbour really are amazing aren't they. We hope to have the pleasure of seeing you on a Distant Journeys tour in the future. Warm Regards, The Distant Journeys Team
Would recommend distant journeys to any of my friends and family From the initial phone call booking nothing was too much troubleItinerary of the holiday was everything you needed places visited were fantasticFrom ayres rock to swimming in the barrier reef To the hustle of Sydney Tour guide in Australia James was brilliant and very helpfulThe only downside is living out of a suitcase for the whole holiday but we knew this before we went Would go again tomorrow if we could
On 11-Sep-2018 the supplier responded:Dear Mr JohnsonVery happy to hear you and your family had a great holiday with us in Australia. Thank you also for your kind words about the Distant Journeys team here in Ormskirk.It means a lot to hear we are looking after our customers the right way. Hopefully we'll be fortunate enough to see you all on another Distant Journeys tour in the future. Warm Regards, The Distant Journeys Team
Service rating : The UK office offered outstanding customer service. No request was too much trouble.Product : We had never been on a tour before and did not know what to expect. The tour covered all the main areas in Australia we wanted to visit. It's hard to pick the highlights as everyday was packed with highlights but if we had to pick The Ghan, Uluru and Barrier Reef.
On 11-Sep-2018 the supplier responded:Dear Mr AddeWe are so happy we finally got you and your family down to Australia. And even happier you all had a great time on our Wonders of Australia tour. We love the photograph too. Thank you so much for posting this along with your review. Great to see you all. Hopefully we'll have the pleasure of having you travel with us again. Warm Regards, The Distant Journeys Team
Service rating : They produced all the documentation well before we departed and all the information was very clear.Product : The order in which we visited places was perfect and gave us a great introduction to the culture, history and geography of Australia.
On 11-Sep-2018 the supplier responded:Thank you for posting a review on your recent holiday with us at Distant Journeys. We are delighted to hear you had a great time on our Wonders of Australia tour. Warm Regards, The Distant Journeys Team
Service rating : The whole experience with booking with Distant Journeys from start to finish was excellent. The office staff are helpful and experts in Australia and when you get to your various destinations all the guides are full of knowledge ,lovely people and can't do enough for you. Whilst in Australia our tour guide Silvia went everywhere with us which made everything so easy especially when booking trips and at the airports, also she was a funny,fun and totally professional and a joy to be leading our group. I cannot recommend Distant Journeys enough and hope to book another trip with them in the future.Product : The hotels were of a high standard as were the flights. A good choice of excursions. All the hotels were well situated .
On 13-Sep-2018 the supplier responded:Thank for for leaving such a lovely review. We are so glad to hear you had a wonderful time with us in Australia. We hope we'll be fortunate to see you on another of our holidays sometime soon. Warm Regards, The Distant Journeys Team
Service rating : They were very helpful friendly & informative on phone. It was to hear from them before we left for holiday to see if we had everything in place.Product : Very friendly helpful & informative
On 13-Sep-2018 the supplier responded:Thank you for leaving a review of your experience with the Distant Journeys team. We are happy to hear you appreciated our pre holiday call to ensure everything was in order. Warm Regards, The Distant Journeys Team