The service we have received during the last year has been perfect, they have always done their best to help us.
On 18-Sep-2020 the supplier responded:Great pictures of New Zealand - particularly the one with Queenstown and Lake Wakatipu in the background - stunning. Let's hope it's not too long before other travellers can enjoy New Zealand as you did and before you can head off on your next adventure. With very best wishesThe Distant Journeys team
I am very pleased with this company, I had booked a trip to China, in fact i should have been there now. For obvious reasons the trip was cancelled. Distant Journeys contacted me be fore the balance was due on my holiday and gave me the choice of postponing or cancelling. I chose to cancel as I already have plans for next year (hopefully). Without any quibbling Distant Journeys refunded my deposit and allowed me to cancel without any penalty.
On 17-Sep-2020 the supplier responded:It's such a shame you holiday to China had to be cancelled. Whenever you're ready to travel again, we will be delighted to help in making your holiday arrangements.With best wishesThe Distant Journeys team
In these very difficult times, our holiday was cancelled. However it was no problem and we were reboojed for next Sept at no extra cost to us. Very straight forward and reassuring
On 17-Sep-2020 the supplier responded:Thank you for your kind words. We're sorry your holiday has been cancelled this year. We're certain it will be well worth the wait when you are eventually able to travel! Stay safe - with warmest wishesThe Distant Journeys team
We were very pleased with Distant Journeys that as soon as our proposed holiday to China was cancelled we were reimbursed immediately, no questions asked. We did not want to rebook for next year at the time as due to our age we thought we might not be in a fit enough condition to contemplate such a big trip and, as it happens, we would have had to cancel this year anyway as my husband is waiting for open heart surgery. Thank you for your excellent service and we hope to be able to travel with you once our situation and covid improves.Valerie Clubley
On 17-Sep-2020 the supplier responded:Thank you very much for your review. Let's hope it's not too, long before your husband is fit to travel again. May we wish your husband all the best with the surgery and we look forward to hearing from you again in the not too distant future. With best wishes. The Distant Journeys tea,
Service rating : The Distant Journeys team were very efficient and answered all our questions when booking. Tailored our home bound stopovers as requested. Very enjoyable three week itinerary in NZ. When the pandemic impacted our home bound stopovers and flights, the team kept us informed and rebooked flights, including a contingency flight to ensure that we got home as quickly and safely as possible.Product : We enjoyed the different destinations within our itinerary and the contrasts between North and South Islands. It is a tremendous benefit to have free time in places so there's time to relax or see more. Loved the scenery and nature. Our coach captain's did a great job of organising everything and telling us about local history and culture, also reassuring us as the global pandemic evolved.
On 10-Jul-2020 the supplier responded:Thank you very much for your kind review. It's great to hear you enjoyed the trip and you were looked after so well by your coach captains. Let's hope it's not too long before you are able to safely explore other parts of the world!With best wishes,The Distant Journeys team
Service rating : Very helpful staff on first booking excellent help on booking excursions very gooProduct : Only the first two weeks was five star. The next two weeks were spent in lockdown in a hotel at Auckland airport before a flight home could be arranged. The support of Distance Journeys, Leopard Coach and the landing agent Terra Nova was second t none
On 30-Jun-2020 the supplier responded:It was a huge shame your holiday was cut short by Coivid-19. Hopefully we will be able to arrange for you to see the parts of New Zealand you missed when it is safe to do so.Thank you for your review.With best wishes,The Distant Journeys team
Service rating : Very professional and knew their product. Always helpful and friendly. Prompt settlement following last 3 day cancellation due to corona virus.Product : Excellent tour guide Jennie Pyrke. Great experiences!
On 30-Jun-2020 the supplier responded:Thank you for your review and we're pleased you had an enjoyable holiday in spite of the coronavirus interruption towards the end.Stay safe - with best wishes,The Distant Journeys team
Service rating : Strongly recommend Distant JourneysProduct : Great tour with experienced coach captains and good range of trips on free days.
On 30-Jun-2020 the supplier responded:Thank you for your review and your recommendation, which is greatly appreciated.Stay safe and our best wishes,The Distant Journeys team
Service rating : They offered exceptional customer service at the outbreak of the coronavirus pandemic. We were stuck in New Zealand on a Distant Journey holiday when the country went into complete lockdown and international flights were suddenly cancelled. Staff in the UK office worked tirelessly to get us alternative flights home; they also ensured that conditions in the hotel airport were we sent to were bettered, eg by ensuring we all had fridges in our rooms, and by putting us on full board so we were fed. They communicated regulary with us to let us know what was happening and what they were doing for us - their communications were honest and open so that we were not given false promises. We never felt abandoned by our tour operater during this troubling time for us all.Product : A brilliant holiday, but some of the coach journeys were long.
On 30-Jun-2020 the supplier responded:Thank you for your review. It was a challenging period for us all and the positive attitude of our customers in New Zealand certainly helped make the situation much better for all concerned.We hope you are safe and well.With best wishes,The Distant Journeys team
Service rating : An excellent company to deal with, from first enquiry to booking. Helpful and professional service at all times. Sadly as our holiday came to an abrupt end because of Coronvirus again the professional service of DJ kicked in and they worked tirelessly to get us a flight home.Product : Good value way of travelling and seeing NZ but this also means a lot of time sitting on a coach which may not be for everyone. This is a holiday that covers all of NZ's highlights. Excellent hotels.
On 29-Jun-2020 the supplier responded:Thank you for your review and we hope you are safe and well. The Coronavirus pandemic certainly created a few challenges in returning you home, but we were delighted to return you safe and sound.Stay safe - with warmest wishesThe Distant Journeys team
The trip was the perfect blend of organised trips to iconic sights such as Uluru, and snorkelling in the barrier reef with free days to do our own thing. Good hotels, great guide, lovely companions. Loved spotting the native wildlife, especially kangaroos, parrots and the fruit bats at Cairns and the stopover trip in Singapore on the way home. Another highlight was the outback BBQ - not to be missed. Can't wait to go back - now busy planning a trip to New Zealand - with Distant Journeys of course!
On 30-Jun-2020 the supplier responded:Thank you for your fabulous review. We're delighted your had such a great time in Australia and we hope it's not too long before it's safe to travel again, so we can help with your holiday plans to New Zealand.With best wishes,The Distant Journeys team
Service rating : They were always there to answer every question by phone or by email, always friendly and helpful.Product : Distant Journeys provided an unforgettable experience of Essential Australia, so much in so short a time. Excellent.
On 30-Jun-2020 the supplier responded:Thank you for your review and we're very pleased you enjoyed your time in Australia - it's certainly and incredible country.We hope you are safe and well.With best wishes,The Distant Journeys team
Service rating : From start to finish the whole trip was well organised,pick ups to and from flights were allways on time and the excursions were excellent.The accommodation was first class, with the hotels in great locations which made for easy access to all the attractions.Our tour guide James was both knowledgeable and great fun, he was always available to answer any questions and give advice.Unfortunately our holiday was cut short because of the corona virus but Distant Journeys made a great job of arranging new flights home for us all and we received compensation for the part of the holiday we had missed.I would definitely travel with Distant Journeys again as they handled the whole holiday very professionally making this a completely stress free holiday.Product : The flights, hotels and all the excursions were well organised and we felt they had given us a great overall view of each part of Australia including the amazing sights, culture and history.
On 30-Jun-2020 the supplier responded:It seems you had a great time in Australia and James helped make the trip such a success. James is one of our most experienced Tour Managers and he always seems to manage to put a smile on everyone's face.Thank you very much for your review.With best wishes,The Distant Journeys team
Excellent communication skills and helpful on all telephone dialogue
On 30-Jun-2020 the supplier responded:Thank you for your review of the service you received from Distant Journeys - we really appreciate your kind words.With best wishes,The Distant Journeys team
Service rating : Very helpful and professional staff, the booking process is very easy.Product : A very good experience, the tour was very varied and covered most of the main cities and some of the interior. Due to Bush fires we missed Kangaroo Island and due to the Covid 19 pandemic we missed the Great Barrier Reef. This was no fault of the company. The company gave us a refund on our missed days and put in a few extra experiences. The guide James was excellent in all areas.
On 30-Jun-2020 the supplier responded:Thank you so much for your review. It was a huge shame you missed Kangaroo Island and the Barrier Reef, and I hope these did not detract too much from your overall enjoyment of the holiday. We're delighted you found James to be an excellent Tour Manager - he is certainly one of our very best.Stay safe - with best wishes,The Distant Journeys team
Service rating : From booking to return service was excellant would travel with them again and can highly recommend their frendly staff.Product : Good holiday great mixture of organised tours and free time.Hotels used were of good standard and everything arranged for you.Great group of people and good value.
On 29-Jun-2020 the supplier responded:Thank you for your recommendation, and we were very happy to help with your holiday arrangements. Hopefully it won't be too long before we are able to welcome you back on another holiday.Stay safe.With best wishesThe Distant Journeys team
Service rating : It was very easy to arrange my trip with Distant Journeys. Their staff were knowledgeable and helpful and the service felt personal.Product : My trip to NZ went brilliantly. All the details were spot on and it was easy to tailor to my requirements. The accommodation was all of a great standard. The choice of stops was very good and the coach captains were friendly, knowledgeable and I felt looked after. Unfortunately, the trip was cut short by a couple of days because of Covid-19, but we were still well looked after and an alternative route home was sorted out. Distant Journeys refunded the cost of the Bali stopover I couldn't have without hesitation.
On 29-Jun-2020 the supplier responded:Thank you for your review. It's so great to hear your Magnificent New Zealand holiday went brilliantly. Naturally, it was a shame you missed out on the Bali stopover on your way home due to Covid-19 restrictions - hopefully you will have a chance to visit in the not too distant future.With best wishesThe Distant Journeys team
Service rating : Excellent service.Product : It was a very interesting tour which visited most of the places we wanted to see. Only having a driver who had to drive and do a tour operator's job fell a bit short. The driver was excellent but we felt he had enough to do driving the coach without having to do a running commentary as well. Some days were rather long and we could have reached the hotels earlier but it was as if there was an earliest arrival time so we often dallied before booking in. It would have been nice to relax at the hotel rather than hanging around. NZ weather is very changeable so some of the highlights were not as good as expected due to inclement weather. Overall we had a very good time but not quite warranting a five star review.
On 29-Jun-2020 the supplier responded:Thank you very much for your feedback and we are pleased you enjoyed your holiday. Like the UK, the weather can be a bit changeable in New Zealand, and we're sorry the weather had an impact on your enjoyment of some of the places you visited. Our travel days are designed to include all the places of interest and sight seeing en route, along with plenty of breaks for photographs, coffees, lunch etc as well as ensuring the driver has ample breaks between driving for the safety of all our guests. Normally the check in time at the hotels in New Zealand is 15.00, but the arrival time will very much depend on the route taken and the number of stops made.Stay safe, and thank you once again for your feedback.With best wishesThe Distant Journeys team
Service rating : Very helpful and efficient. Also very knowledgable about holiday in question.Product : Tour guides very knowledgable. Well organised trip.
On 23-Jun-2020 the supplier responded:It's great to hear you had such a nice time in New Zealand, and your knowledgeable guides helped to make the holiday a success. Thank you very much for your review.The Distant Journeys team
An excellent company to journey with! Hotel accommodation was excellent and as advertised,the coach comfortable enough with plenty of stops. Our Coach Captain was also excellent who kept us amused,giving us a very knowledgeable commentary.Can only speak highly of this company and that of John, Terra Nova Distant Journeys handler in N.Z..Our trip was cut short due to Covid-19,missing out on Napier,the Bay of Islands and our extension to Bali. We were directed to Auckland and lock-down to await a flight back to U.K.It was here that we experienced great support both from Distant Journeys and John in dealing with our hopefully short stay, Thank you. A beautiful,friendly country, shame about the missed parts but hopefully we will be able to complete at a later time with the same companies.I will be in touch.
On 23-Jun-2020 the supplier responded:Thank you for your kind words. We were very fortunate to have such a patient and understanding group of travellers in New Zealand, which made it so much easier to deal with the challenges of the Covid-19 lock down. Like you, several of your fellow travellers have expressed an interest in returning to New Zealand to pick up where you left off. I am sure we will be speaking again when it is safe to travel.With best wishesThe Distant Journeys team
Service rating : The whole experience from enquiry to booking and the travel itinerary were handled superblyProduct : The holiday exceeded expectations. The holdai Guide , Alison was a joy to be with . She made it all so easy.
On 23-Jun-2020 the supplier responded:Thank you very much for your great review. It's so nice to hear this was the best holiday you've ever had and we will be sure to pass on your kind words to Alison.With warmest wishesThe Distant Journeys team
Service rating : After a long time searching for our Australian holiday, definitely chose the right one with Distant Journeys. What an amazing holiday and 10 out of 10 for Jenny our tour guide all through Australia and a big thanks to the staff back in Lancashire. Hope one day to travel with them again.Product : 5 stars not enough. Couldn’t have wished for more!
On 23-Jun-2020 the supplier responded:Thank you for your wonderful review. It seems you had a fantastic time and Jenny helped to make the trip so memorable. We sincerely hope we may be able to welcome you another of our holidays when it is safe to travel again.With best wishesThe Distant Journeys team
Service rating : Very efficient with promp action keeping us well informed at all times.Product : Excellent until it came to a sudden end because of Lockdown due to Covid
On 23-Jun-2020 the supplier responded:It's such a shame your holiday in New Zealand was cut short by Covid-19, but we hope you enjoyed the places you were able to visit. Hopefully you will be able to return when it is safe to do so to visit the places you missed.With best wishesThe Distant Journeys team
Service rating : Wonderful memorable holiday. Staff very helpful with my queries. Our your guide out in Australia was fab, extremely helpful and friendly.Product : Amazing and well organized.
On 23-Jun-2020 the supplier responded:It's so lovely to hear you had such a memorable holiday.Thank you very much for your review.The Distant Journeys team
Service rating : Distant Journeys provided a very comprehensive holiday package for our Singapore & Australia trip. Very good hotels. Interesting trips and activities. Good value for money. Excellent, knowledgeable and hardworking tour guide who remained with us throughout our holiday. Whilst on the Alice Springs leg of our holiday, we were, unfortunately, caught up at the beginning of the Australia’s pandemic shut-down. This meant that we had to cut our holiday a few days short. Out tour guide and Distant Journey’s head office staff moved heaven and earth to get us back to the UK in good time without too much airline disruption. Ten days after our arrival back home, without any prompting, the company transferred a very acceptable compensatory figure into our bank account for the loss of that part of the holiday affected by the Australian lock-down. I would highly recommend Distant Journeys to anyone considering a long haul trip and will definitely be booking with them for our future trips.Product : Good itinerary, with several interesting trips and activities, including bread making at an outback barbecue !? Hilarious. And the best steaks, ever. Stargazing lecture in a light-pollution-free outback. Fantastic. And I’m not even interested in astronomy.Drinks in the Long Bar, Raffles hotel, Singapore. Where else?The Australian city tours, which were all included in the price were interesting, enhanced by our very knowledgeable tour guide, Alex. We stopped at all the right places for some great photo opportunities. The journey from Adelaide to Alice Springs on the ‘Ghan train, through the outback, was especially memorable.
On 22-Jun-2020 the supplier responded:It sounds like you had a great holiday, and we agree The Ghan and the outback barbecue are real highlights. We're pleased we were able to return you home safely and hope it's not too long before you're able to take your next holiday.Stay safe.With best wishesThe Distant Journeys team
Service rating : Brilliant. Staff were friendly and very helpfulProduct : New Zealand was amazing.. The holiday from start to finish was well organised. Hotels were great. Our 2 Tour Guides/Drivers were very knowledgeable and full of great stories and helped to make the holiday even better. We enjoyed all the cities we visited and there was plenty to do. The holiday is very relaxed and you do not feel like you are always on the move. You actually get time to stop and explore every destinationWe were in NZ when Covid 19 struck and Distant Journeys did everything they could to get us all back. There were back up plans put in place, which was very reassuringThis is our 2nd time of using Distant Journeys and we hope to do it again in the future, They are a Company that puts their customers first, a real class act
On 22-Jun-2020 the supplier responded:We're delighted you had a great time in New Zealand. It was such a shame you holiday was cut a little short by the coronavirus pandemic, but we were pleased you got home safe and sound. Let's hope we can welcome you on holiday number three when it's safe to travel again.With very best wishesThe Distant Journeys team
Service rating : Very helpful, very polite, excellent customer service. Whoever I spoke to made me feel I was their only client.Product : The holiday was 1st class from beginning to end and ran like clockwork. All the hotels were fabulous and in ideal locations. Tours were always on time and there was always a surprise extra, which we loved. Our rep Jenny was a treasure and especially helpful in getting us home at the start of the global pandemic.
On 22-Jun-2020 the supplier responded:Thank you for you review. Its great to hear Jenny looked after you so well and we will be sure to pass on your kind words.With best wishesThe Distant Journeys team
Service rating : Very happy with the whole holiday and would certainly travel with them again. Thank you!Product : Comprehensive and well organised tour of New Zealand
On 16-Jun-2020 the supplier responded:Thank you for your review. It's fantastic to hear that you had a great time in New Zealand and that you would travel with Distant Journeys in the future - let's hope it's not too long before the world opens up to travel again!With best wishesThe Distant Journeys team
Service rating : The whole trip was very well organised and at the end managed to reschedule our flights and get us home despite Corona VirusProduct : Very good holiday which gave us varied experiences over both islands. One criticism, possibly not your fault was that some of the extra experiences were quite expensive. We were put off some tours by the cost though everyone who went on them seemed to enjoy them.I was a bit disappointed that the wine tour was in the South when I would have thought the British were more familiar with wines from the Marlborough region. Perhaps it couldn’t fit into the North Island schedule.The hotels were generally fine though we would have liked a scenic view from just one of our bedroom windows rather than the car park or the back of a building. Generally the breakfasts were good and the staff friendly and helpful.The guides were very good and imparted an enormous amount of local knowledge. They were obviously very proud of their country.All in all a very interesting and memorable holiday.
On 16-Jun-2020 the supplier responded:Thank you for your feedback and we're pleased that overall you found it a very memorable and interesting itinerary. We are constantly tweaking and updating our itineraries based on customer feedback, and you will be pleased to hear that we are planning an itinerary which does indeed visit the Marlborough wine region as well as Central Otago near Queenstown.We hope you are safe and well.The Distant Journeys team
Service rating : Excellent communication prior to the holiday,Excellent arrangements during the holidayMost importantly, as we were due to return to the UK on the 23rd March, DJ went out of their way to make sure we were able to actually fly out.Product : Unbelievable holiday of a lifetime, Absolutely brilliant!
On 16-Jun-2020 the supplier responded:We're delighted you had a holiday of a lifetime in New Zealand - it's truly a spectacular country! Thank you very much for your kind feedback - it was our pleasure to make your holiday arrangements and we hope we can welcome you back on another Distant Journeys holiday when it is safe to travel again.With best wishesThe Distant Journeys team
Service rating : Very helpful pleasant staff. Interesting trip. Unfortunately we had to return home early due covid19. Alex, who was our guide was extremely good. Along with your Sidney office DJ managed to get us home safely.Product : Trip excellant. Couple of hotels at beginning were not 5star. Hotel in Singapore was average. Good location but noisy with building work within hotel.
On 16-Jun-2020 the supplier responded:It was such a shame your tour was cut short due to Covid-19, but we're pleased we managed to get you home safely. We will be sure to pass on your kind words to Alex. Stay safe, and thank you for your feed back.With best wishesThe Distant Journeys team
Service rating : Excellent customer service. Friendly staff and all questions answered. Rescheduled early return journey from New Zealand handled smoothly and professionally.Product : Good itinerary, good hotels, lovely country and the good company of fellow travellers. Also the holiday was good value for money.
On 16-Jun-2020 the supplier responded:We agree, New Zealand is a lovely country, and we were pleased you were able to enjoy it in good company with your fellow travellers. Thank you very much for your review.The Distant Journeys team
Service rating : The guides were superb. The itinerary was brilliant. The trips that were booked independently were also excellent. The accommodation that we stayed in were all top notch with the meals at breakfast time substantial.Product : Absolutely ****** brilliant!!!Perfect in all aspects.
On 15-Jun-2020 the supplier responded:It's so nice to hear the holiday was 'perfect in all aspects' and that you had such a wonderful time in Australia.Thank you for your review.The Distant Journeys team
Service rating : Very efficient with minimum of fuss. Last minute changes to return journey requested by us handled quickly and helpfully.Product : Excellent. Very enjoyable.
On 15-Jun-2020 the supplier responded:We're delighted to help with your last-minute changes and it looks like you had a great holiday in New Zealand.Thank you for your review.The Distant Journeys team
Service rating : They were most helpful at every level ...would certainly recommend them ...and have done to friends ...hopefully when some normality returnsProduct : Felt right balance of free tim3 and fixed trips
On 15-Jun-2020 the supplier responded:Thank you for your review and than you for the recommendations! It's great to hear you enjoyed the Wonders of Australia tour.With best wishesThe Distant Journeys team
Service rating : Everything went exactly as planned. All arrangements were perfectProduct : Excellent value, can't wait for the next trip
On 15-Jun-2020 the supplier responded:It seems you had a great time in New Zealand and everything ran smoothly for you. We look forward to welcoming you on another holiday in the future.With best wishesThe Distant Journeys team
Service rating : Excellent customer service - answering any concerns/questions.Product : So well organised, quality hotels and included trips. An excellent tour guide Alison Diddams.
On 15-Jun-2020 the supplier responded:It's great to year you had such a great time in Australia and it seems Alison looked after you very well.With best wishesThe Distant Journeys team
Service rating : Well organised, great itinerary, super efficient tour manager.Product : Super efficient tour manager, great itinerary, well organised.
On 15-Jun-2020 the supplier responded:It's great to hear you found the holiday well organised and you enjoyed the itinerary. Thank you for your review.The Distant Journeys team
Service rating : very well organised. the tour guide was excellent at her job.Product : there was so much packed into the holiday. but there was also time to do your own thing on the freedom days.
On 15-Jun-2020 the supplier responded:Thank you for your review. It's great to hear to had a great holiday.The Distant Journeys team
Service rating : Distant Journeys gave us the trip of a lifetime to Australia and to New Zealand. Our guide were exceptional and in both countries we learnt more and experienced more than we ever could on our own. We made new friends and tasted new foods and have returned home with thousands of photographs to treasure. Would highly recommend for anyone visiting Australia or New Zealand for the first time.Product : Both tours are amazing. We visited the major cities of Australia and travelled deep into the Outback. In New Zealand, we went into the spectacular rainforest, to the top of the glaciers and to beautiful island beaches. A wonderful introduction to both countries.
On 09-Mar-2020 the supplier responded:Thank you for leaving such kind comments about your tour to Australia & New Zealand. We appreciate you leaving such a glowing review. Best Wishes, Distant Journeys
On 09-Mar-2020 the supplier responded:We're so glad to hear that you enjoyed your tour, and thank you for your review. Best Wishes, Distant Journeys
Service rating : Very happy with the service and attentiveness of this company throughout the whole process from the start of booking our holiday to the post holiday call from them to talk about our experience while on holiday.Product : A really good overview of New Zealand with plenty of free time to do your own thing or go on additional excursions.
On 26-Feb-2020 the supplier responded:It's great to hear you were happy with the service provided by our team. Our traveller feedback is important to us and we thank you for your kind words.
On 26-Feb-2020 the supplier responded:Thank you for taking the time to leave such great feedback about our Very Best of New Zealand tour. We're so pleased you had an excellent trip and found the Freedom Days useful.Many thanks,Distant Journeys Team
Service rating : Distant Journeys provided me with a fabulous holiday tour of India, myself and my wife enjoyed every minute.Product : Great value for money and we certainly learned a lot about the Indian sub continent
On 26-Feb-2020 the supplier responded:This is great to hear. We're so glad to hear you had a fabulous holiday in India.Many thanks,Distant Journeys
On 26-Feb-2020 the supplier responded:Thank you for your feedback. We're glad you had a great time in India and learnt a lot from your tour.Many thanks,Distant Journeys
Service rating : Helpful staff when booking. Good hotels. Excellent tour guide driver in New Zealand. Well planned route frequent rest stops ,viewpoint ,lunch , between hotels.Product : Excellent itenary. Multiple choice of tour extras.good hotels well located. Tour captain was exceptional in knowledge of both islands .
On 26-Feb-2020 the supplier responded:Thank you for your nice comments. We're very happy to hear you enjoyed your tour of New Zealand and thought it was very well planned. Many thanks,Distant Journeys
On 26-Feb-2020 the supplier responded:It's always great to hear excellent reviews from our travellers. We're very happy to hear you had an amazing trip and found your Tour Captain very helpful and knowledgeable. Many thanks,Distant Journeys
Service rating : The staff in the office were excellent. Always available to answer questions no matter how trivial. If they didn't know they found out and got back to you promptly. I would have liked the office to process and acquire our visas. Similar to when we went to AustraliaProduct : The whole holiday as brilliant. Virindra our guide was extremely knowledgeable and made sure we experienced as much of India its culture and sights. He makes holidays. The driver and bus assistant saw to our every need. They were wonderful. The hotel in Dubai by the beach was superb wouldn't want to stay anywhere else if I had another stopover there. Negatives (nit picking really)The meal in the Amer Fort was cold and nothing special. However the ambiance of the Fort made it an unforgettable experience. This should be addressed. The house wine was undrinkable Apart from Delhi and Jaipur eating in the hotel was the only real option. A little expensive. Three nights in Agra Lucknow & Varanassi would have allowed us some rest periods and allowed us to enjoy the hotels to the fullest.Our hotel room in Agra was in a dark dingy room.. Distant Journeys should request upper floor rooms for all its guests as the ground floor ones are fronted by lots of greenery blocking the light. We were moved for our second night. Much better.
On 02-Mar-2020 the supplier responded:Thank you for your kind words, we're so proud to have provided you with excellent service. We have taken your comments regarding visa processing, and thank you for your feedback. Best Wishes, Distant Journeys
On 02-Mar-2020 the supplier responded:We're so happy you enjoyed your holiday with us, and glad to hear that Virindra, the driver, and assistant all took good care of you. We have taken on board your comments, and thank you for the feedback. Best Wishes, Distant Journeys
Service rating : Everything was handled perfectly , great customer liaisonProduct : A truly memorable experience
On 26-Feb-2020 the supplier responded:We are very pleased that you had an amazing holiday to India, thank you for taking the time to leave such lovely comments. Many thanks,Distant Journeys
On 26-Feb-2020 the supplier responded:It's lovely to hear you had a memorable experience of your Journey Through India. Many thanks,Distant Journeys
Service rating : Organisation was superb as always. Faultless.Product : Organization brilliant. Excellent on the ground team of Tour Guide + Assistant + Driver (he needs a medal for driving in Delhi). Lots of wonderful things to see and do. The Taj Mahal, the Tigers in Ranthambore and the white knuckle ride that was the Rickshaw Journey around Delhi.Perhaps a few too many "early morning calls" as the average age of the 20 tourists was well into their 60s. My wife and I struggled with the local cuisine even though we are big fans of a curry back at home.The "pricing" in the Hotels was obscene. We expect to pay over the odds in 4* Hotels but the price quoted THEN had 20% added for VAT and another 20% for Local taxes. Why not be "honest" on the price list?
On 02-Mar-2020 the supplier responded:Thank you for leaving such a nice review, we're happy to have provided you with excellent service! Best Wishes, Distant Journeys
On 02-Mar-2020 the supplier responded:We're delighted to hear that our local guide, assistant, and driver looked after you well, and that you enjoyed your tour of India. We have taken your comments on board, and provided our agents with your comments regarding the taxes levied at hotels. Best Wishes, Distant Journeys.
Service rating : Always looked after with a personal serviceProduct : Excellent value, A wonderful experience
On 02-Mar-2020 the supplier responded:Thank you for leaving a kind review, we're so glad that we were able to provide you with a great holiday. Best Wishes, Distant Journeys
On 02-Mar-2020 the supplier responded:We're very glad that you enjoyed your tour of India with us, and thank you for leaving a review. Best Wishes, Distant Journeys
Service rating : From start to finish the whole experience far outdid our expectations. We were made to feel important and taken care of.Product : Virandra our tour guide was first class from the depth of his knowledge to his attention to detail. He made this the best holiday ever.
On 26-Feb-2020 the supplier responded:Our travellers are the most important aspect of our tours, and we're very glad to hear that you were satisfied with all aspects of your holiday. Thank you for leaving such a kind review. Best Wishes, Distant Journeys
On 26-Feb-2020 the supplier responded:It is wonderful to hear that your holiday was the best ever, and your kind words about Virandra will be passed on to him. Thank you for leaving a review. Best Wishes, Distant Journeys
Service rating : Excellent service from start to finish. Very friendly, informative and helpful staff.Product : Fantastic holiday from start to finish. Everything was so well organised. The hotels (except one) was 1st class, with amazingly comfortable beds, VERY important when your on a tour. New Zealand was truly beautiful, with the most spectacular scenery. Our tour guide (Peter), was so knowledgeable and nothing was too much trouble. This was our 2nd holiday with Distant Journeys, it won't be the last.
On 26-Feb-2020 the supplier responded:Thank you for leaving such a kind review, we're very proud to hear that you enjoyed your holiday with us. Best Wishes, Distant Journeys
Service rating : Excellent from beginning to end friendly and informative staffProduct : Value for money. Excellent Hotels and mainly centrally situated. Informative guides
On 21-Feb-2020 the supplier responded:We're so glad to hear that you enjoyed your holiday with Distant Journeys, and your photos look wonderful. Thank you for taking the time to leave us a great review. Many Thanks, Distant Journeys