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Service rating : Amazing holiday packed with activity . Cannot believe we saw so much of Australia. Exceptional tour Director who was totally on the ball and ensuring everything ran like clockwork. Distant Journeys have managed to produce an exceptional holiday and itinerary.
First rate, incomparable.
Product : It was all amazing. Brilliant holiday.

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Service rating : We planned a holiday of a lifetime and Distant Journeys did not disappoint. From start to finish you could not fault them. There were calls from the UK office to make sure everything was in place before departure and a call to make sure everything was okay on our return. The Holiday information booklet gives you a detailed itinerary including tour highlights, so you can plan what you want to do. The excursions on freedom days allowed you to tailor your holiday to your own taste. In NZ we had Robin who always had a cunning plan and introduced us to Hokey Poky and Peter who was like the daddy always keeping an eye on things, being tour guide and driver both did an excellent job. In Australia, all the drivers who travelled around with us were friendly and helpful. Jeni our guide stayed with us throughout Australia. She had so much information about everything. Anything she didn’t know the driver would fill in the gap. Jeni was the mother hen organising everyone and making sure everything went smoothly.
Product : We spent a month with a great group of fellow travellers and had lots of laughs along the way. My only wish is that we could go back and do it all again.

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Product:NYT

This was a holiday of a lifetime for myself and my husband. Your office in the uk are very helpful especially alex. Tour representatives in both New Zealand and Australia were very informative and helpful in all areas. Would definitely recommend your company .excellent service.

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Service rating : Distant Journeys provide a very well thought-out and good quality package, which is delivered with a high level of customer care. The call-handling team are knowledgeable and friendly and happy to take the time to go through options. We received a follow-up call on our return, which evidenced that the feedback we had provided had been read and considered. Altogether refreshingly different to the large tour companies.
Product : A very well put-together itinerary delivered with care and attention to detail by an excellent tour manager.

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Service rating : Travel arrangements worked like clockwork, tour management excellent and guides/drivers very informative and friendly. Hotels very good although in many cases not always central, however this was known beforehand and worked well for us. Freedom days very useful since we took opportunity to do our own thing.
Product : Exceeded our expectations.

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Service rating : The UK office is efficient, responding to emails same day. They also undertook a pre and post holiday call, checking everything was fine. Finally they were efficient in booking additional trips.
Product : This holiday is more an experience with lots of locations and different experiences crammed into your 28 night trip. Each Distant Journey rep was very knowledgable & made sure that each flight was a smooth transaction, there for any hiccups. Definitely recommend!

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Service rating : Excellent customer service
Product : It really was the trip of a lifetime. Excellent guides, exciting optional and included tours, knowledgeable and friendly guides.


On 21-Mar-2019 the supplier responded:
What a lovely review! Thank you so much for your kind comments, and we're really pleased you had the trip of a lifetime. Best wishes.

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Service rating : We have just returned from the Highlights of Australia and New Zealand tour. It was a fantastic experience. Distant Jouneys packed a lot into the holiday and with the freedom days we packed even more in. The customer service from Distant Journeys has been excellent, from answering all my questions before we left, to the courtesy’s calls before and after the holiday
Product : Well worth the money. A great experience


On 21-Mar-2019 the supplier responded:
Thank you for your kind comments. We're really pleased you had a fantastic holiday, and we are grateful for you taking the time to send a review.

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Service rating : They were very helpful from first enquiry to issuing ticket. Everything was as it had been described and we could not fault it.
Product : We have travelled with other escorted tours and this was as good as the best.


On 21-Mar-2019 the supplier responded:
What a lovely review! Thank you so much for your kind words, and we're really glad you enjoyed your tour of Australia.

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Service rating : Good pre and post service The office in UK actually read the comment form that I completed in Sydney and listened to my further comment that an extra night in Ayers Rock would e preferable as the time we had there was very intense due to all that we did on arrival and early next morning The team at head office agreed with me
Product : Well organised throughout. Diversity of Australia well illustrated


On 21-Mar-2019 the supplier responded:
Thank you for your review and your helpful feedback; we're really pleased you enjoyed your tour. Best wishes.

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Service rating : Helpful, friendly and comprehensive service.
Would recommend Distant Journeys to family and friends.
Product : An excellent holiday showing the best of New Zealand.
Much travelling involved but the coach was very comfortable and the driver/guide was extremely efficient and knowledgeable.


On 21-Mar-2019 the supplier responded:
Thank you so much, that's great to hear. We are grateful for your kind review, and pleased you enjoyed your New Zealand tour.

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Service rating : Great tour guide and excellent hotels
Product : Happy to see so many places


On 21-Mar-2019 the supplier responded:
We are pleased you enjoyed your tour - thank you for your review.

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Service rating : Pleasant well informed staff .
Product : Well organised and great places we visited.
Will send photo later. Great tour guide. Comfortable coaches and driver.


On 21-Mar-2019 the supplier responded:
Thank you for your review - your kind comments are much appreciated. We are glad you enjoyed your tour of India!

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Service rating : Very helpful friendly staff.Able to get through on the phone straight away.
The brochure was an acurate description of our holiday.Excellent standard of hotels and very professional tour guides in New Zealand.
Product : Excellent standard of hotels and very professional tour guides


On 20-Mar-2019 the supplier responded:
Thank you so much for your kind review - your comments are greatly appreciated and we are glad you enjoyed your holiday.

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Service rating : Would recommend Distant Journeys.
Very good and detailed information regarding the tour.
Product : Well planned and organised with lots of detailed information both before and during the tour.


On 20-Mar-2019 the supplier responded:
Thank you very much for your review and your kind words. It's really pleasing to know you enjoyed your tour and would recommend us to others. Best wishes.

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Service rating : Efficient and friendly. Queries were addressed immediately.
Product : The group was able to visit many interesting and beautiful locations at a mainly unhurried pace. The long coach journeys were punctuated by short or longer stops at pleasant venues which alleviated the fatigue of those journeys greatly and added to the holiday experience.


On 18-Mar-2019 the supplier responded:
That's wonderful to read - thank you so much for your kind review.

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Service rating : Arranged all the details very well, including all the changes we wanted, and did so very efficiently with no mistakes or omissions.
Product : Excellent tour - all arrangements worked smoothly from Airport pickups to hotel selection. Did not expect driver of the coach to also be responsible for the commentary - however both drivers did this quite difficult job very well giving us all a full background to the tour.
New Zealand was truly magnificent.


On 18-Mar-2019 the supplier responded:
Thank you for your review, and we're really pleased you enjoyed your holiday so much. Best wishes.

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Service rating : Excellent service. Knowledgeable, thorough and friendly.
Product : Good quality hotels, varied range of optional excursions. Coach captains knowledgeable.


On 18-Mar-2019 the supplier responded:
We're very pleased that you thought our service was excellent and you enjoyed your tour to New Zealand. Thank you so much for your kind review.

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Service rating : This was our first holiday with Distant Journeys. Hadn't heard of them before but saw an advert in a newspaper and realised they did a trip to both New Zealand and Australia . The office staff were on the ball with any queries we had (though we didn't have many as their information was comprehensive) Received calls prior to and after our holiday to check everything was ok
Product : It was the only holiday we found which covered both countries and ticked boxes for most of the places we wanted to see. It took away the worry of booking hotels, flights, transfers and trips and the guides throughout provided excellent commentaries that we would not have had if we had done a self drive holiday. I don't think we could have put the package together ourselves for a cheaper price


On 18-Mar-2019 the supplier responded:
Thank you very much for your lovely comments; we really appreciate you taking the time to write such a review! Best wishes.

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Service rating : We had a wonderful holiday and was very impressed with Distant Journeys,
We would definitely recommend Distant Journeys and hopefully travel with them again in the future.
Product : We loved Singapore, New Zealand and Dubia, the whole experience was perfect.


On 18-Mar-2019 the supplier responded:
Thank you so much for your kind review - we are very pleased you had a wonderful holiday. Best wishes

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Service rating : Headquarters generally well organised and helpful but info re money exchange in country wrong.
Product : In country organisation generally good but scheduling changes at Varanasi meant we personally missed part of the tour. Not enough info about country while on tour. Hotels generally good but Lucknow hotel very poor until group pressure resulted in a change to a more suitable hotel.


On 18-Mar-2019 the supplier responded:
Thank you for your comments. We do appreciate you taking the time to give us feedback.

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Service rating : A consistently prompt, courteous and knowledgeable service provided. Always delivered on their commitment with their overseas agents.
Product : It delivered what it said in the brochure. A well paced experience of wonderful New Zealand,


On 16-Mar-2019 the supplier responded:
Thank you so much for your kind words, and taking the time to write your review. We're really pleased you enjoyed your tour of wonderful New Zealand!

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Service rating : Staff were very helpful as always. However there was gaps in the knowledge that we required once in India i.e. access to ATM's, problems experienced on the Lucknow to Varanasi journey.
Product : There were problems with the hotel in Lucknow which the Tour manager was aware of as he had just undertaken back to back trips.


On 16-Mar-2019 the supplier responded:
Thank you for your feedback, and we are pleased you found our staff helpful.

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Service rating : Thanks for a great holiday and yes we would recommend and go with distant journey again
Product : Great time well organized 😁


On 16-Mar-2019 the supplier responded:
That's wonderful to hear, we are so pleased you would recommend us and travel with us again. Thank you so much for taking the time to write a review.

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Service rating : Distant Journeys do everything exceptionally well. First class through the areas visited, the coaches and the guides....particularly Robin in New Zealand....it’s just THE best holiday company
Product : Love New Zealand and this company shows the best sights


On 16-Mar-2019 the supplier responded:
Thank you for your lovely comments. We are so glad you enjoyed New Zealand so much, and really appreciate you taking the time to write a review.

Service :++
Product:NYT

Very well organised, we crammed so much into 3 weeks


On 16-Mar-2019 the supplier responded:
Thank you for your kind comments. We are pleased you found our tour well organised, and hope we may be able to welcome you on another tour in the future.

Service :+
Product:NYT

Well organised. As we expected having been on previous holidays.


On 16-Mar-2019 the supplier responded:
Thank you for your lovely comments. We are so glad you enjoyed India and we really appreciate you taking time to write a review.

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Service rating : Everything well yes would use them again
Product : Very good all very interesting what we was shown


On 16-Mar-2019 the supplier responded:
Thank you for your kind review, and we're very pleased you enjoyed your tour of New Zealand.

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Service rating : This is the second holiday we have used distant journeys. The support from the office is excellent.
Product : An excellent introduction to India , it’s amazing colours, smells, noise and sights. The local guide travelled with us and gave us excellent insight into the history, culture and modern life in India. The tour manager dealt with the logistics of the holiday. At times they both wanted to be in charge!! . Worth the amount of coach travel involved. Very good hotels with the exception of Lucknow where Distant Journeys moved the entire party and resolved local issues and offered a complimentary meal at the new hotel. We chose to have vegetarian food which we enjoyed. It gave us a flavour of India without being overwhelming. We had an amazing time with very good company and could not have done it without Distant Journeys.


On 16-Mar-2019 the supplier responded:
That's so kind of you - thank you for your wonderful review. We're very pleased you enjoyed India and that we were able to resolve the issues in Lucknow. Best wishes.

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Service rating : Efficient service. Any questions I had were dealt with promptly. Have already recommended Distant Journey to friends and family.
Product : The new Zealand tour was a wonderful experience. Out tour guide/ driver was brilliant. Not only was he a very good driver, but he was also friendly, helpful and had a vast knowledge of the country.


On 16-Mar-2019 the supplier responded:
Thank you for your review and your kind words! It's great to read that your Coach Captain looked after you so well and you had an amazing time in New Zealand.

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Service rating : Very well organised, good hotels, very varied itinerary.
Product : Did all that was in the itinerary and more!!


On 16-Mar-2019 the supplier responded:
Thank you for your kind comments. We are so glad you enjoyed your tour of Australia and we really appreciate you taking time to write a review.

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Service rating : Kept us up to date with any changes on tour & had plenty of knowledge on the tours provided. Will recommend them.
Product : I had high expectations of this holiday having read previous reviews.Simply put it was fantastic. We had the 28 day highlights tour & they managed to squeeze a lot in. The tour guides in N.Zealand, Alan & Chris together with Liz in Australia were excellent. The group we were with got on so well that i'm sure many friendships have been made. Would recommend company & take a further tour in the future


On 16-Mar-2019 the supplier responded:
Thank you for your lovely review, and we're so pleased you had a fantastic holiday. It's great that your group got on so well and you've made good friendships!

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Service rating : Always very pleasant to talk to and they answered any queries we had about the holiday.
Product : Another excellent holiday from distant journeys. Ken our driver was excellent very knowledgeable and helpful. Lots of wonderful experiences.


On 16-Mar-2019 the supplier responded:
Thank you for your kind comments. We really appreciate you taking time to write a review, and we're delighted you enjoyed your holiday so much.

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Service rating : Their office was always helpful and easily coped with my lack of preparation when booking - out of date passports and lack of travel insurance. Emails kept us up to date and the paperwork we took away with us covered everything and was easy to refer to. We would certainly recommend them and quite a number of people in our group had travelled with Distant Journeys before. Hopefully we can travel with them again.
Product : This holiday was superb. We stayed at 3 locations in the North Island and 4 in the South. The holiday was led by two driver guides who knew their homeland intimately. Their hard work meant our holiday was stress free and jam packed with amazing scenery and experiences. One of the real bonuses of this tour was the free time in each location, sometimes an afternoon and evening, other times the whole day. Extra trips and ideas were offered (and organised for you if you wished to take them up) or you could simply do your own thing.


On 16-Mar-2019 the supplier responded:
Thank you so much for your 'magnificent' review and your wonderful photos! We hope to have the pleasure of your company on a future occasion.

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Service rating : Perfectly organised, extremely well informed and friendly guide, excellent hotels. Would highly recommend 😊
Product : Absolutely loved the trip. Lovely group of people and fantastic experiences


On 16-Mar-2019 the supplier responded:
Thank you for your lovely comments. We are so glad you had the trip of a lifetime, and we really appreciate you taking time to write a review.

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Service rating : Possibly
Product : Some of hotels good have been better


On 16-Mar-2019 the supplier responded:
Thank you for your feedback, we do appreciate you taking the time to do this.

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Service rating : The service was excellent throughout.
A brilliant holiday that went very smoothly
Product : As it was a perfect trip. New Zealand is fantastic destination.


On 16-Mar-2019 the supplier responded:
It's lovely to read that you had a brilliant holiday - many thanks for your kind review. Best wishes.

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Service rating : Absolutely superb experience from the making the booking. The continual communication from the outset. The actual holiday itself to the phone call welcoming us home
Have already recommended Distant Journeys to my friend.
Will definitely consider using the company on future holidays
Product : Superb experience from the moment we departed London Heathrow , Our travel throughout NZ and Aus and our journey back to The UK


On 16-Mar-2019 the supplier responded:
Thank you very much for your review and your kind words. We're so glad you had a wonderful holiday, and we look forward to welcoming you again in the not too distant future!

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Service rating : Distant Journeys provided us with a holiday of a lifetime, we loved every moment. The Magnificent New Zealand tour was amazing
Prompt responses to queries, always more than willing to help with sometimes must have seemed to them to be obvious answers.
Product : Perfect tour, just the right number of days.
From our initially contact with Distant Journeys through to the end of the tour everything was handle perfectly
Every day was filled with the wonders of the North and South Islands.


On 14-Mar-2019 the supplier responded:
Thank you so much for such a wonderful review. We are delighted your tour of New Zealand was the holiday of a lifetime, and we were always able to answer your queries - your kind comments are much appreciated.

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Service rating : The organisation was excellent and I would recommend them.
Product : The trip lived up to the description. The coach driver/guides (Alan and Chris) in New Zealand were courteous and knowledgeable. The guide , Liz, in Australia was excellent. Personable, passionate and very knowledgeable.
All in all a great holiday.


On 14-Mar-2019 the supplier responded:
It's lovely to read that you enjoyed your holiday so much, and that your Coach Captains and Tour Managers did an excellent job. We really appreciate your review, and thank you for taking time to post it.

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Service rating : They Kept in regular contact, phone answered immediately if I called them and no assortment of numbers to press to get through to a human being. Nothing was too much trouble and when I had to email them from Bali with a query they replied almost immediately and responded positively.
Product : Fantastic holiday with so much included, and well organised. We have taken so many memories away.


On 14-Mar-2019 the supplier responded:
That's great to hear - thank you so much for your kind review. I'm glad our staff were able to resolve your query when you were in Bali, and that you have some wonderful memories of your holiday.

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Service rating : Staff in Ormskirk were extremely helpful in the planning stage (e.g. with booking flight seats in advance & answering our questions on the holiday. All advance paperwork was clear/concise & timely.
Product : Great balance of cities & towns visited and of organised activities & free time to explore. Excellent experienced tour manager in Australia made sure we optimised our time in each location. Good hotels throughout & seamless well organised internal travel including Ghan train which was a highlight


On 14-Mar-2019 the supplier responded:
Thank you very much for such lovely comments and for taking time to send this review. We are delighted you enjoyed your tour and we agree that the Ghan is a real highlight of the holiday! Best wishes.

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Service rating : Any problems prior to the holiday was sorted by your wonderful staff.
Product : No problems,prior to the holiday and during


On 14-Mar-2019 the supplier responded:
Thank you for your review, and we're very pleased we were able to answer any queries you had so that you could enjoy your holiday! Best wishes

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Service rating : Very helpful from booking to just before the start of the trip inquiring whether there was anything else we needed to know about our holiday.
Product : From start to finish a great tour of the golden triangle with knowledgeable local guides. Nothing was too much trouble for them introducing us to the Indian sights and culture.


On 14-Mar-2019 the supplier responded:
Thank you so much for your review and your kind comments. We are delighted you enjoyed your holiday to India and hope to welcome you on another tour with us very soon!

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Service rating : I would recommend Distant Journeys and use them again. All the staff were very helpful and friendly. I felt I could contact them whenever I wanted and they were always willing to help.
Product : Excellent planning, lovely hotels, helpful drivers


On 14-Mar-2019 the supplier responded:
What lovely comments! Thank you so much for your kind review, and we're very glad you enjoyed your tour of New Zealand.

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Service rating : Kept informed of any developments all the time.
Efficient and helpful.
Product : Excellent included destinations and the ability to pick and choose the extra excursions we wanted.


On 14-Mar-2019 the supplier responded:
That's great to hear, and thank you for your review. We're so pleased you enjoyed your tour and were able to add on some of the optional excursions. Thanks again for your kind words.

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Service rating : always very helpful, no issues whatsoever
Product : the best holiday we have ever been on, and we've had lots of good holidays in the past


On 14-Mar-2019 the supplier responded:
Thank you so much for your kind review, we're delighted to read that it was the best holiday you've ever been on. High praise indeed! Thank you once again.

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Service rating : Wonderful brochure giving full details of all trips available. Excellent customer service over the phone whilst we were going through the booking process. Also great service before we left as we got a very nice courtesy call from Distant Journeys before we left just to check everything was in order. We liked that!
Product : Although the whole trip was excellent - we felt it was quite tiring due to some early morning starts and long coach journeys. Perhaps the itinerary was too busy. We felt we didn’t get enough free time to enjoy the lovely hotels we stayed in - After all we are on holiday!


On 14-Mar-2019 the supplier responded:
Thank you so much for your kind comments and positive review - we are delighted you enjoyed your tour of India and glad that you appreciated our pre-tour call as well. Best wishes.

Service :++
Product:NYT

This is our 2nd Distant Journeys trip and it was as well organised as the first. This time we went to New Zealand and what our coach captain, Ken Johns, didn’t know about his country probably wasn’t worth knowing. The whole experience from the booking to the travelling was well managed. We would definitely recommend Distant Journeys and will be travelling with them again in the future.


On 14-Mar-2019 the supplier responded:
Thank you for your review, and we're so glad you enjoyed New Zealand as much as you did your previous tour. Ken is a star and certainly a credit to his country. It's great that you would recommend us to others and we look forward to the pleasure of your company on a future occasion.

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Service rating : During numerous phone calls to the office there was only helpful and knowledgeable advice.
I would recommend this company without reservations.
Product : The pace and value for this tour was without comparison.
Excellent.


On 14-Mar-2019 the supplier responded:
Thank you so much for your review and your kind words. We are delighted you would recommend us to others, and we are glad you enjoyed your tour to Australia - thank you once again!